Lowe’s

Worst store ever, i ordered one vanity in cabinet department, and they delivered the wrong size cabinet, then i changed it, but they gave the wrong size again, soooooo disappointed of the service!! n

I have come here multiple times and only had one good experience. The staff seemed very uninterested in helping me find what I needed. One even completely disappeared after I asked them to help me find some paint. Not really good customer service to go on break when you are actively helping a customer.

Do not shop at this Lowes. I went there this past Sunday, 6÷5÷16 because i just moved and had a long list of things to buy. I began in the outdoor section because I needed new outdoor patio cushions. After a few minutes 2 teenagers came over and closed my section and told me I needed to leave because they were getting something down with a forklift. I said ”ok” and went to go buy a new washing machine and then also bought over 10 other items. The Warriors game started at 5pm so I needed to get home and forgot to get the cushions. I used a 10% off coupon I got in the mail and spent almost $ 800. Then on Tuesday I realized I forgot the cushions, so I stopped there again. I needed 4 cushions that cost $ 50 each, so I showed the checker Ana my receipt, explained the situation, and asked that I get the 10% off. She checked with her idiot manager Alex who simply said ”No.” He easily could have given me the 10% off, but he was a lazy piece of garbage and decided $ 20 was worth losing a customer for life over. I still need to get a lot of things, but I will now be going to either Home Depot or Orchard Supply to get anything I need in the future. Alex should be fired. I will now be telling my story to Corporate, and I will be shocked if that idiot Alex still has a job by the weekend. What a joke. Do not shop at this Lowes because it is managed by a complete idiot named Alex.

Worst Store Ever! Unethical, and deceitful. Poor customer service and Salespeople that lie. The delivery department needs an overhaul. I will NEVER shop at Lowes again and I would advise all people to do the same.
After pre-​paying and waiting over 2 weeks for my appliances to be delivered (which had already been a huge inconvenience), I am called 5 minutes before the delivery is scheduled to be told that one of the parts necessary to install my appliances is unavailable and they will not be able to install it today and that they really have no clue when the part will be arriving. WOW! This information would have been useful at the time of purchase. The delivery person said it could be another 2 weeks. Wtf? My appliance is broken, I needed one yesterday. I can’t continue to wait weeks because they have inept employees and practices. I am extremely disappointed in the entire experience. Please save your time and money and shop anywhere else. No attempt was made to resolve this issue and no apology was made. Lowes is quite disgusting.
Bottom line: Do NOT purchase an appliance from Lowes (especially the Cottle Rd location) unless you want to be Underwhelmed, Over-​charged, and Poorly communicated with. And If you are lucky you might receive your appliance in 1 – 2 months after the expected delivery date.

Horrible costumer service. I been hung up couple of times just trying to pick up a fridge that my dad just bought during that day. Exactly 4hrs ago. He told one of the workers to hold one of the fridge in case he wants to pick it up. We called and called but they always tell me to hold and then hung up. We drive up there and the wait was just horrible. There wasn’t even anyone in line. The employees in the store wasn’t very helpful and didn’t even try to greet us when we enter the store. The only good thing about Lowe is that its much affordable comparing to Home Depot but other than that they need to change their employees.

I left Home Depot because of their horrible customer service. Now Lowe’s is no different. I needed a garage door changed. I went to Lowes on Cottle Rd and was told someone will come over for taking the measurements. 2 weeks passed by and no one showed up despite reminders. I finally went with another company. Really bad customer service.

I came here because it was close to my work. Worst store ever. Hector is a giant sexist ass. I will never ever ever return.
Ever

A girl from HR called saying she needed a cater order for about 16 people. We do the order only to have them say «we never ordered anything».
…Thanks for wasting our time and resources.

Perhaps the worst service I have ever received. Definitely in the top three worst customer service experiences I have ever had. After being ignored by a customer service rep who was clearly bothered by my questions about kitchen remodel options despite that being her job and her spending her time on her cell on what was obviously a personal call I asked to speak to a manager. I waiting for at least 20 minutes and watched a manager walk past me twice. I asked again to see a manager. I explained again that I was not pleased with the service and that I had been waiting for some time. I waited another 10 minutes and learned that Miguel was the manager and he was busy but that he would be on his way at some point however, he was at a register. The problem clearly starts at the top.

My mom and I come in here often for soil for her garden. We sometimes go inside to buy few things, but it’s mostly just the soil. The staff is usually very helpful with any questions we might have that day. They are pretty fast at the checkout and they are very considerate when they see we have a lot of stuff.

Seems like a lot of people post about the horrible service provided at this store and we can add one more. I am and will never again will be a Lowe’s customer. I myself work in the customer service industry and I can tell the difference between people who enjoy what they do and those who flat out just hate their jobs. This location proves that to me today that they do not care about their customers.
We were in the market for a new fan. We had our sights set to buy one and said let’s give Lowes a chance. We were told the wrong aisle for them and finally found them on our own when we couldn’t find anyone to help us. Then, we simply wanted to get some assistance and my wife went up to the front desk area and ask for someone to come and assist with searching for a fan. As we waited we heard several pages for help over the loud speakers and wondered why we had not been given the same attention. We waited a while and saw the same older white haired gentleman who was supposed to have called someone for us, walk by. My wife asked if anyone was coming.
This guy came of as abrasive and very unfriendly. At first he acted like oh well sorry nothing more we can do to help u if no one arrived. Then we asked if we could test the fans. And he asked «what do u mean test». We said we wanted to plug them in. He said «Not gonna happen» I asked, «Why not?» Simply for my own curiosity since many other places (Like Home Depot) have done it before. He says «You tell me why» and stepped curiously and aggressively toward me. Which my wife noticed and felt uncomfortable with.
I then said, «No sir you tell me why» then very rudely and lecturingly he said, «Cause people will stick their fingers in it and something could hit the fan and hit someone». I then said to my Wife «Let’s go to Home Depot they are more helpful there». He said, «Yeah ypu go do that». We attempted to speak to the Manager on duty and got no help. A gentleman named Anthony tried to be helpful but was caught in between and apologized for the inconvenience. Too much to late Lowe’s you lost a customer!

Update: It’s now 2÷15÷16 12:45pm — I physically walked into the store and spoke to Alex, the store Asst manager and walked away not happy. Neither Brian or Joaquin were there so because Alex couldn’t find a paper trail, he needed to speak to Brian when he came in later in the day. Joaquin would not be in until Wed. Even Alex couldn’t figure out what was happening. He said I should get a call from him around 2:30−3pm for an update and a resolution. Please don’t make him a liar! I will wait again patiently (what’s a few more hours since I’ve been waiting after Thanksgiving)…(breathe)…
Today is 2÷4÷16 and I just got off the phone with Brian. «Where is my dryer?» For the first time in my life I asked someone to STOP TALKING! The more he talked the angrier I got. Apparently the dryer arrived in a week and then GOT SOLD because my name was not on it. Brian gave me all kinds of excuses and reasons and then told me Joaquin dropped the ball and to call back in the morning to speak to him. Nice way to throw your co-​worker under the bus. I’m just trying to see the lesson that I’m suppose to learn and I know it will reveal itself soon. Please help me universe so I do not loose my cool when I call tomorrow. #woozaa

If you are looking for someone to design or help layout your kitchen, Rita Champaneri is amazing. She made time for us as a walk-​in. She is extremely design savy and worked patiently with the unique layout of our kitchen, our budget, etc. She even saved us money wherever possible. Highly recommend her. What an asset to Lowe’s. Thanks, Rita!

This is my local Lowe’s. It always has everything I need to get the job done and the customer service is fairly reliable and consistent. I prefer to go here over anywhere else.

Customer service here is terrible. Purchased one item online and waiting till they called us to tell us it is ready. They said it’s ready and it is not. Been waiting at the customer service desk for almost 20 mins. The manager came by and said a little code and still nobody showed up with my product. Thanks lowes. Never shopping here again.

Steer clear of this location of you plan on purchasing that requires any consultation.
Three out of three times the «customer» service reps had us waiting for 1+ hour for a simple order and purchase.
Then I asked for help to carry a water heater and the old man replied back, «you expect an old man to carry that!?»
Everyone is happy to use the voice comm but no one shows up. This location is a total troll but if you’re buying a soda and can take it to the cashier directly then ur prob going to be alright.

This location probably has the worst customer service I have experienced (aside from Comcast). This is now the 3^rd or 4^th time I have gone in there with a product that has suddenly stopped working and they have said there is nothing they can do without the original receipt (from 6 months ago).
Even just trying to service the product, not replace it, they say «the system doesn’t keep track of purchases past 6 months» or «the system says there’s nothing we can do».
…Customer Service is a human’s job for a reason… try and HELP the customer rather than just reading a prompt on a computer. They lost my business.

I stopped in to pickup some light bulbs and they were directly in front as I walked in the store. That was very convenient for me as it is a pain to search around a big store for a small item.
I found my matching bulb and was on my way over to the cashier.
They only had 1 cashier open and it was quite a long line. I decided to use the self checkout. The line was not too long and not too short. Although 1 out of the 3 self check out machines were broken.
I was easily able to pay for my item and then headed out.

I’m probably never going to come back here again. The customer service at this Lowe’s is horrible. My family came in to buy a washing machine and the worker who helped us did not even know what to do not only that but she had a major attitude problem and told us that our washing machine would be delivered to us the next day. The next day came and there was no delivery so I called customer service and they said that our information was not even on their system for delivery. My dad then drove up to Lowe’s to talk to the workers personally and the worker told him that he did not know what the previous worker did but the purchase did not go through in the first place. He apparently fixed the problem and told my dad that the washing machine should come in the next day after 5pm.
Today at 5pm, no one came in with a washing machine. We waited until 6 and I called customer service and I was told by 4 different people that our washing machine was on the delivery truck and that there should be a two hour gap so we should wait until 7pm because our washing machine should probably be here by then.
I waited until 8pm to call and I talked to a representative and she told me that our machine was not sent out for delivery at all and that it is still at store. lol, really now? I have been told by 4 different people who told me that my washing machine would be on its way but in the end it didn’t even leave the store yet. The representative was nice to me and told me that she faxed the information to the delivering company and that she would try to get to here by tomorrow. However, I am not sure if this would pull through since I’ve been told that by two other workers at Lowes.
Needless to say, this was a waste of my time and I could of have spent my money elsewhere than having to deal with this annoying situation. How is it that every single worker we have met, excluding the representative that helped me, not know what to do or how to pull up information? Train your employees more please, I get that you’re hiring but if they don’t know how to handle a situation they should go and ask for help.
Honestly if I don’t get my washing machine tomorrow I’m going to have to talk to the manager and demand a refund. We literally live 2.5 miles away from this area, why is it so hard to get our washing machine delivered on time?

I try to avoid shopping at all costs and whenever I have the option to order online and pick up at a local store, I do. I tried ordering a simple bottle of wood glue online and I was quickly emailed saying that my order was ready. However, when I got to the store, it was almost 20 minutes before I got to leave. They had to go find the item on the shelves, which took awhile due to them not knowing where it was themselves. I easily could have looked for it, found it, and purchased it in the same amount of time it took them to look for it.
Side note: Apparently, having many visible tattoos is a prerequisite to having a job at this location.