LG Electronics

I purchased a LG French Door Refrigerator a little over four years ago from Home Depot. It died, so having paid for the extended warranty I called them. They came out two days later and said the compressor was bad and it would be a few days for the tech to repair it. Three days later they called back to say that the warranty service was declined because the compressor was rusted. Contacted everyone at Home Depot and the warranty company and got the same answer. I live a mile from the beach and the refrigerator is in my kitchen. No rain, no puddles. The unit sucks. No more Home Depot or LG for me.

Terrible customer service. I will never buy any LG again due to the fact that the customer service sucks. We are about to update all of our kitchen appliance and wow was this an eye opener on a washing machine we need fix again. So if the LG is cheeper there is a reason it won’t last.

DO NOT CALL LG FOR SERVICE. I’m not sure I would buy an LG washer again. We bought and LG washer/​dryer four years ago. We had a problem 6 months ago with the washer getting stuck at 4 min on the rinse cycle. The «technician» was not very knowledgeable regarding the problem and thought it was the circuit board that controls the functions which was VERY expensive. We had no choice but to get it repaired. Six months later our washer got stuck on the same 4 min at the rinse cycle. I called the LG service # and was told our 90 day warranty was up on the part. I couldn’t believe a part that expensive would only be guaranteed for 3 months. I asked if I could complain to a manager or department and was told that I could. The woman I was talking to took down my complaint and said she would pass it on and I would hear from them within 5 working days. That was at least a week and a half ago. I am not pleased with the LG service. Our washer started working again after talking to them so it’s ok for now. IF something happens again I will just call a repair service that works on LG’s and NOT call LG service. Also, I’m not sure I would ever buy this brand again. By the way, LG NEVER called me back. And it’s probably for the best.

Purchased an expensive front loader washing machine from LG May 2010. As soon as the One Year LG warranty was up the washer started breaking down. Thankfully I had an extended warranty from Best Buy. After 4 years they have come over six times to fix this washer. As soon as they fix it something else doesn’t work. Do not buy LG washing machines they are pieces of junk.

We purchased the top of the line LG washing machine and dryer (gas) and the extended 5 year warranty from Home Depot in January 2013. Almost imediately the front door on the washing machine leaked. They would not replace it but insisted on repairing it. Here we are 18 months later and the door is leaking again. LG referred me to the Home Depot warranty department and they are coming out in 5 days. That is when I noticed that the paint is peeling around the dryer door and flakes are going into our clothes. It is also peeling on the washing machine. LG will not stand behind the product and wanted to send me some touch up paint. Is this for real? They also told me if I want a technician to come see it I will have to pay for the service call. DO NOT BUY LG products. They do not stand behind their products.
Tony Dorn
Malibu

Update on faulty washer: the «fix» turned out not to be a fix after all! The next day, I began getting the same old «uE» error code with every cycle of every load, even when the load was NOT unbalanced, even when the cycle was the «tub wash» cycle – nothing but water!
I suspect they will charge me to really fix it, even though it is only five months old! They are still disconnecting my calls and blocking my emails!
Update: this washer is obviously a lemon with faulty sensors. LG continues to block my emails demanding service, replacement, or refund. Now, it tells me I have to clean all my water filters about every two weeks (a big pain)! Ridiculous!
Update: after months of trying to get my faulty washer fixed, I received an email from LG asking me to buy a premium warranty for the washer! I emailed back that I already have two warranties on the thing, and that it has been a lemon from the day of installation. I also added that my emails have been blocked and my calls purposely disconnected, so there is no way I would buy another warranty when the first two were useless.
I actually got an email back saying my email was being forwarded to the national headquarters! Two weeks later I got a call from the national headquarters, saying a repairman was being sent out.
The faulty sensor and some other parts had to replaced, and I finally stopped getting the uE signal, BUT… now I am getting the IE signal, which means the filters are clogged. Except they were not clogged. We routinely clean them twice a month, and now this signal comes on several times per load, even when the filters are clean, even when the filters have been removed! Now it takes 6 – 8 hours to do one load of wash, because every time that signal comes on, the washer stops
Update:10/01/2013. This particular machine has a big design error that cannot be fixed, and LG refuses to take any responsibility for it. It has two tiny water filters that attach to the hoses that clog frequently, even if you do not have hard or dirty water. They are difficult to access, being on the back of the machine, and difficult to remove/​reattach, being small and poorly located. I have never, ever had a washer that required these filter changes every two weeks (or ever, at all, for that matter).
I will never, ever buy another LG product again in my life. I have had a refrigerator and two phones made by LG, and they were nothing but trouble, and yet appliance and cell phone salesmen insist they are the east of all Korean products. If this is thebest that South Korea can do,
that country is in big trouble, and so is that company, especially since it has no honor or integrity. Soon, they will lose all consumer confidence.
Update, 4÷7÷2014: Now, ALL of my LG appliances have had problems: the fridge, in which food spoils because it cannot keep the temperatures and humidity low enough; the washer, of course, same-​o, same-​o; the oven, which takes forever to heat up and never attains the temperature it has been set to (if we need 350 degrees, we have to set it to 550). None of the kitchen appliances are even a year old yet!
Down with LG products: they are overpriced junk!

This is a company that has no respect or care for its customers! We bought an expensive refrigerator, and the water was lukewarm coming out of the cool water dispenser on the outside. When I called them, they said they would charge me to come out and look at it, or I could return it to Home Depot! The second time we called was after hurricane Sandy. The refrigerator has rust on the outside, which occurred when the power went out for a week. They told us it wasn’t covered, even though we have an extended warranty. My advise is to read reviews for a co.‘s customer service before buying any appliance from them!

I have a LG dishwasher and it has taken 2 weeks and 10 phone calls, 8 emails and I still do not have a working appliance
Customer service is superficial as LG cannot deliver due to their limited service coverage
Even after they estblished the warranty was valid they continued to spend more time trying to validate minutia than providing actual customer service — purchansers beware

Just to update my previous review on LG electronics! Let the buyer beware. I virtually had to jump through hoops inorder to convince LG Corp. to fix my 37″ HDTV. Not the most fun I have ever had on my spare time trying to salvage a 1K Television. Obviously not the most expensive set out there, but certinely one of the best choices for a 37″ model. I had to contact Michael Finey to suggest dropping a line too
These are the people who actually did the negotiating on my behalf. They are on our side! Check Them Out !!!