Kleenteq

DO NOT USE THIS COMPANY they are a SCAM. I purchased a Groupon and I made an appointment for 9÷30÷13, After making several attempts to confirm my appointment the week of, he either did not answer or it went to a voice mail that’s was full. I started getting worried so I jumped on Unilocal saw the repeated comments and I hurried to find another replacement. Oh by the way he did not show up! I called Groupon complained and got my money back.

Wow. I really really should have read the reviews before getting a Groupon for this company.
I had an almost identical experience to other reviewers. My first appointment was not kept. I waited 3 hours. I called and called. Nothing. The owner finally called (three hours after appoint) and said he’d come that day. We scheduled for the following day instead. He called at 1:45 for a 2:00 appointment and said he’d be there at 2:15. Fine.
3:15. Nothing. Finally got a text, he’s setting up downstairs. 3:45. Nothing. Where are you? I called and texted without an answer. He finally started setting up at 4pm.
After waiting for 2 days, 5 hours, finally getting somewhere. And when I do finally meet him, no apology for the delay or rescheduling. Nothing!
I run a small business and I’d be out of business if I worked like this.
Spend a little more money and go elsewhere. It will save you a headache and regret.
As for the actual cleaning, seemed okay. It was really fast. Weird that it can be done so quickly though.

I bought a GROUPON deal for 3 rooms for $ 52. I called Friday to book my appointment and the guy was cool and so nice over the phone, took my phone number and my address. He gave me my appointment window for 8am to 10am on Tuesday so I took the morning off from work to be able to have this work done. 9:30am rolls around and no call from them, so, a little nervous I decided to just call to check up on their ETA and the phone just rang and went to voicemail (where the mailbox was full). Okay, whatever. Called again at 9:50am and he answers, apparently they were running late and said he would be arriving at 11am. Hmm… I just took time off from work for this s*** dude… but okay fine! So 11:15am rolls around and I give him another call, he mentioned that one of his guys called in sick so he will be arriving by himself and is «stuck in traffic». He also said very casually, «if I’m not there by 12:30pm don’t wait for me». What the hell is that?!! Dude never showed up, I called him and it goes straight to voicemail; which, again the mailbox is full so I can’t even talk s*** to the guys machine! I’m getting a refund from Groupon and won’t even bother with this JOKE anymore. Needless to say, I ran to the bank so that I can tip this guy real good since $ 52 was a steal! Glad to tip myself now, I’ll just grab my brother’s carpet machine from downstairs and do this myself and probably do a better job than this guy! Thanks so much for wasting time that I could have been actually working, unlike this place! SMDH

HORRIBLE SERVICE & RESPECT
So I called this company asking for a quote to help my aunt get her carpets clean. I brought up the price promotion listed on Groupon and they were aware of the price and said they could come out the next day. Great right?! I then saw an ad on Unilocal when looking for the contact number and say there was a redeemable $ 35 for $ 55 asking if she could use that option.
I Informed the guy that she is an older lady who does not no how to purchase deals over the internet so is there a possible way for us to pay at the door or would we need to buy the service over the internet to get the promotion.
He Informed me that we would need to speak with the technician that comes to the house to let them know. I proceeded to be sure they would grant the $ 35 price that way there is no confusion when she gets there. (She is looking for the lowest price which is why I brought up the Groupon/​Yelp deals to begin with). I informed him that she would be upset if we quoted her one price and they told her another at the door.
He then said that he would not want to deal with someone like that and told me he wouldn’t want to help us. I asked him why and he said he wouldn’t want to deal with an older woman who would be trying to get a discounted price. (WHICH WAS ADVERTISED on two different sites). He told me not to call them and go find another company to deal with.
As you can see I am very upset and disappointed as Kleenteq refused a service to a customer because they are looking for an advertised deal that they would have had to agree with to be promoted in the first place.
It is under my impression that the company is just out for the money and reading these other reviews I’m sure they’re not worth the time of a free promotion. Good luck Kleenteq, trying to survive as a business with this type of service.

Unfortunately, this company failed to get «the job done.» I had contacted the manager early in the morning to assure that my carpets would be cleaned before I left for my international flight. I made it clear that I had a flight to catch and needed my carpets cleaned prior to leaving as I was moving out of my apartment. I was told when I bought the Unilocal deal that I could schedule a cleaning with the service men arriving between 11 and 1. They did not show up until 2.30 after I had been in constant contact with them, asking when they would arrive. After I arrived at the airport I was notified that the service men where at my apartment to clean my carpets but did not have the proper equipment to do so. Therefore, the Unilocal voucher was only good for a particular kind of cleaning that is not specified. Seems odd to me that a carpet cleaning service comes to clean the carpets but does not have the proper equipment to do so. Also, the service man told me he had another job in Pleasant Hill prior to my appointment. I wonder what equipment he used to clean the home there? He told me that he needed street access to clean my apartment and if my unit had been on the ground floor he may have been able to access my unit via the window. Again seems odd that a carpet cleaning company would schedule a job in San Francisco where there are ONLY apartments. To assume that my place was located on a ground floor or just near the street is kinda ridiculous. The Unilocal Voucher should have been more specific and when I spoke to Kleenteq on the telephone a number of times they too should have been more specific with me about what service I had. Also, they should have been on time. They knew I had a flight to catch, they had a 2 hour window to arrive and could not manage to do that. If they cannot manage to arrive in a two hour window they should have given themselves more time to get the job done. I understand that the Bay Area had unpredictable traffic and that is something that no one can control (which was the excuse that was used as to why they were and hour and a half late) however, if a company covers a large portion of the Bay Area in cleaning services they should already know that traffic is often a problem and then plan accordingly. Pretty sensible to me.
To try and save yourself a couple extra bucks by buying this Unilocal voucher isn’t worth it. There are plenty of other deals for carpet cleaning on Unilocal and Groupon. I chose to buy this voucher as it was the cheapest but clearly it was a fail. As I mentioned before, I was told the voucher was only good for a cleaning that required access to the apartment from the street. How could I have known this if it wasn’t mentioned on the details of the voucher. If it had been written somewhere and I read it, I would not have bought this voucher in the first place.
I do NOT recommend this company to clean your carpets.

I bought a Groupon with this company when I was moving from my apartment. It looked like a great deal — carpet shampooing for $ 52 for three rooms. It was a nightmare! I had trouble with this company from the start. The first scheduled time, no one showed up. When I called, they said they called and tried to leave me a message. There was no call or message on my phone and they had the correct number because they called me at a later time. The second time, I set an appointment for 6pm. They showed up at 8:30 pm (2 and ½ hours later). When I would call, they would just say, «We should be there in 20 – 30 min. We are stuck in traffic.»
They finally showed up and when I gave the guys the Groupon they insisted that I pay more for a different service (deep cleaning). I told them that I wanted just the service that the Groupon stated and that I didn’t want «deep cleaning». The technician refused to do just that service and would not take my Groupon. I had to find someone else in a short notice. This company is not professional and I was very unhappy with the situation.

We bought a voucher deal for 3 rooms and a hallway for only $ 39 (supposedly a $ 135), and were able to make an appointment easily. They arrived on time, and we only needed them to clean the carpet in two rooms and an area rug. The guy (turns out to be the owner) argued with us about having to clean the area rug, even though it’s smaller than a room, and we didn’t need them to clean a hallway. He finally agreed to clean the area rug, and immediately switched to trying to upsell us on a deep cleaning for $ 125 or $ 150. Ridiculous! After saying no multiple times, he finally gave up and went outside while the assistant actually cleaned the carpets. The assistant sped through the cleaning process, and finished the 2 rooms and area rug in 20 minutes or less. Once everything was done, the owner made a point to ring the doorbell to confirm everything was completed, and was basically hovering to extract a tip from us, which we refused to give. You can’t be rude to your customer and then turn around and expect a tip when you rush through the cleaning job!
$ 39 is a good deal for 3 rooms of carpet cleaning if you actually get 3 rooms of carpet cleaning. Our carpets ended up fairly clean, but I felt like they could’ve taken a little more time/​care if they want repeat business. I really hope the owner takes a look at the customer feedback and makes some improvements, as there is not point in offering a deal and giving crappy service, since none of your customers will want you back! I wouldn’t recommend using Kleenteq unless you are moving out of an apartment and want to get more of your deposit back, but only use them if you can get a voucher deal!

Called on Monday for an appointment, they gave me Saturday between 8AM and 9AM. Saturday, I was waiting for them at 730AM and come 915AM, there was nobody at the door and no phone call. I had to call their customer service line twice and finally someone called me back. Their rep explained to me ‘it’s probably between 8−10AM, let me call the tech and see where he’s at.’ I tried reaching him after 15 minutes, and again at 10:15AM.I live less than 5 minutes from their office… and I’m done waiting.
After reading some other Unilocal reviews, I agree: TERRIBLE CUSTOMER SERVICE, DIDN’T EVEN SHOW UP!
–EDIT–
Saturday afternoon, owner Arthur Walker called and apologetically offered to make up for the missed appointment. I relented and we agreed on 11AM Sunday morning. At 10AM, Arthur even calls me to confirm our 11AM time. At 11:15AM, nobody arrives and I call Arthur back. He says his tech is held up at another job and gives me Daniel’s direct line. I call Daniel and he tells me he won’t be able to make it to me until around 1PM.
Arthur, I appreciate you reaching out and trying to make things right, but your time management skills need work, and you’ve wasted enough of mine. Fool me once, shame on you; fool me twice shame on me.

If I could give ZERO STARS, I would. I’ll also be filing a BBB complaint on this guy.
FIRST of all, I gave him ALL the info regarding my condo. 2^nd floor, interior room, etc. On the phone he (turns out he is the owner of the company) told me he would bring in a portable unit since it’s an interior upper floor condo. The guy ends up bringing a NON-​PORTABLE system connected to his van. He planned on dragging the hose through the entire building, across someone’s patio through my window (WTF right?). This was obviously a crazy idea that my neighbors wouldn’t appreciate so I told him that wasn’t going to work.
Instead of apologizing for bringing the wrong product to clean the condo, he look at me and told me that he wasn’t a «mindreader» so how was he suppose to know that he needed to bring a portable unit. He told me that if I don’t let him through the quad and window, he would just leave. After arguing with this guy for 10 minutes (btw, during the argument he GOT IN MY FACE like he was Mr. Toughguy carpet cleaning loser), it turns out HE IS THE OWNER! SO, this was the guy who took all the info and just screwed up and brought the wrong stuff. What an IDIOT.
OH, and he was 1 ½ hours LATE. Didn’t apologize for that either. Unprofessional, RUDE, LATE and a bit violent. STAY AWAY FROM THIS PSYCHO.

I am not sure why so many people are upset with the service. My experience was completely different. They showed up on time, No one tried to up sell me and the guy cleaning the carpets was HOT!!! I enjoyed my morning coffee and the view and I loved my carpets after he was done. I have white carpets, he even told me to call back if the high traffic areas started to show spots again and he would do those areas again for free… I recommend and will use them again after the holidays! Hopefully I get the same tech to come clean! =)

They showed up on time was important cause I had to be at work at 4:30. The price was right and they were fast my mom will be happy because I’m going to use them for xmas thanks guys

Arrived on time and very friendly. The guy did upsell me to sanitize and deep clean the carpet, which I fell for but the carpets look clean. It was a move in cleaning and seems like a decent job. I plan to try Zero Rez next time however. Charles and Daniel were my techs

I purchased a living social deal for a family member in California as a gift. Needless to say, one is always skeptical when purchasing a service from a company that they never heard of. Living on the east coast, I was quite worried about the experience and service that my family would receive. Well, they loved the gift and was quite satisfied with the work. So since they love it… I love it! Thanks Kleenteq!

We got our carpet cleaned by Adam and Daniel and they did a great job. The costumer service was great!!!

Horrible and disrespectful customer service from the management and unacceptable service. Never use this company.
I bought a Living Social for four rooms, and my apartment has three rooms +stairs, so I assumed the stairs would count as a room, as nowhere on the voucher does it state otherwise. When the individuals arrived to clean, they said the company charges an additional $ 35 for stairs, which is stated nowhere in their policy. I spoke to the manager, who was very rude, abrupt, and argumentative. He claimed that was their policy, and so I asked him to please tell me where that’s stated-​he began to raise his voice and argue with me, and told me if I had a problem, I could talk to Living Social.
That I did and got a refund. I didn’t use the company’s services because I was so outraged by their non-​existantly stated exclusions, and the rudest and most inappropriate customer service I’ve ever experienced.
Hint to the individual on the phone: yelling at customers will not make a returning one. This is also apparent by the barrage of complaints here on Unilocal.Good luck surviving in this economy!

I bought a voucher deal 2 rooms for $ 45 dollars. They guys were nice enough and they arrived on time.
What bugged me, and as other reviewers have pointed out, they tried to get another $ 90 bucks out of me for some deep cleaning solution they recommend I use. The guy kept pushing it. After giving him a mean look, he said, «I’m not trying to upsell you». Of course he was and I told him so. Carpet cleaning should be just that, carpet cleaning. Why are they providing a service and then claim that the service in and of itself is not useful?
Of course I said, no thanks, and the guys were in and out in about 20 minutes. It did seem like it was a wet vacuum, however, my carpet was clean after the end of their session. That’s why I’m giving them 3 stars. Somehow, a couple of the stains have come back. Not sure how/​why that happens.
I might try this company again but only with a deal.

So my review is very different from everyone else’s here. First off, I originally called a company called Sparkle Carpet Care, not on Unilocal,two days ago and scheduled an appointment with a 2 hour time slot. The guys never showed up and after answering my call once, ignored the rest of the calls.
I found Kleenteq on craigslist and talked to Tony who was able to give me a same day appointment. His window was from 3 – 5 pm and called back to say he could be there an hour early. Amazing, considering I have already been waiting all day.
His $ 79 special would of covered my entire 2 bedroom apartment, but considering some of the deep wine stains I had, Tony talked about adding treatment to the carpet to lift the stains for good. It was an upsell but there were no surprises and I agreed to it. The carpet looks fantastic and Tony was professional.
Thanks

Avoid!!! The cleaning was decent at best, they did it in around 30 minutes. You can only pay with credit card if you spend over $ 150. They came very late and were not even apologetic. They told me it was going to be 89.50 for my couch and love seat. That apparently didn’t cover my detachable cushions (what couch doesn’t have detachable cushion!!!), which they wanted $ 11 a cushion because apparently it takes one person to hold them down (though I didn’t really see the second person holding it down and for that much money, heck I’d hold it down). I said that was outrageous and he said «we always ask the customer if they have any more questions» and of course when I asked him how many customers have asked specific questions, he said none. Customers expect honest upfront service. I shouldn’t be an expert and know what questions to ask. Two people will come, one who will do all the work and the other one who is there to up-​sell you. They’ll try to get you extra cleaning, protection. They’ll also ask you if you want the backs of your couch cleaned. You’ll think to say no to this since they are already upcharging you, but this is apparently included (though they insist «many» people don’t want it). I’m sorry if its included, you better believe I want it. The end bill he quoted me was $ 350. No thank you. I felt so pressured and annoyed that I ended up paying a bit more for them to clean my «extra» cushions. The couch was supposed to be dry in 6 hours, it took closer to 12.
Terrible experience and I regret giving them any of my money.

I gotta agree with the first review. It was definitely like using a wet vacuum.
I also bought the living social deal — 2 rooms for $ 45 dollars. They guys were nice and they arrived on time. As with any sell, one guy came in and tried to get another $ 90 bucks out of me for some deep cleaning solution they recommend I use. Of course I said, no thanks, and the guys were in and out in about 20 minutes.
End result — not impressed. My carpet looks about the same.

5 stars for the quality of work but 2 stars for customer service, thus 3 stars overall.
I needed my carpets cleaned in a hurry and called last night to book an appointment for today. I had the option of 8 — 9 am or 9 — 10am. Since my mom was going to wait and I had to be at work, I picked 9 — 10am. I was told that they would call when they were within 30 minutes.
The next day I got a 9:35am that they would be there within 30 minutes. 10 minutes later I got a call from the actual person doing the work, that they would be there by 11am. I said that I already got a call that you would be there within 30 minutes. He replied that he might be able to get there by 10:30am at the earliest. They finally arrived at 10:55am and I felt so bad that my mom had to wait that entire time. She had been there since 9am, waiting in her car.
They took about 30 minutes and deep cleaned the 2 rooms with carpet for $ 105. This is a fair price because I paid about the same when I had it done a few months ago. In case you are wondering, it’s a rental. If it weren’t for the long wait and bad appointment setting, I would have given them 5 stars. I am happy that they did a great job and that they take credit card. Last time I had to pay with a check.
As long as I kept their appointments, I would use them again but there are so many carpet cleaning services out there, they are a dime a dozen.