Kawakami Wade R CPA

Wade was recommended to me by a fellow cpa as someone that would do a good job on our familys trust. I am very happy with the referral, as Wade did an excellent job. He was professional but at the same time was communicative with me and always answered promptly our emails and voice messages. Wade is a very pleasant family man and I would highly recommend him. He did two estates for our family and I feel very confident in his skills and the organization of our many facets of the estate. Thank you so much Wade, I am glad we were so lucky to find you. Sharell Flores Santa Clara, ca,

First, I felt communication and follow through with this business was unacceptable. Now that I finally have the tax paperwork in hand, I see my taxes were completed and dated 3÷24÷12. Why was I not informed around that time, and instead had to call on April 16^th (three weeks later), close to the tax deadline date to see if they were done? At that time I was told I would receive my tax return the following week. In fact, following that, I emailed and called totaling four more times after that to see where my paperwork was. Either I got no response, or I was told they would be sent out «soon» or the «following week.» 2 and ½ months later, I finally received the paperwork! That is unacceptable.
Second, I was completely shocked to see a $ 250 charge for a «new client setup fee» that was not disclosed to me at the initial meeting. If I would have known this upfront, I would not have had my taxes prepared by this CPA. I could have found someone else who is equally good in skill and had it done for less than the shocking total bill. I feel I was cheated, and I will not pay any hidden charges.
I was referred to this CPA by a reputable person and am thoroughly dissatisfied with the subpar service and sneaky tactic of hidden fees. I was going to send my fiancé to here to get his taxes done, but after seeing how poorly I was treated, he decided to go elsewhere.
Go elsewhere to get your taxes done. Good tax preparation work, but everything else very poor.