Kaiser Optometry Clinic

Roberta B. at the reception desk completely wasted my time. When she called me up, she muttered under her breath that she has to leave soon. I asked to place an order and she wrongly assumed that I wanted a new pair of glasses just so she could get me out of the way faster. She told me that I would need to wait for an optician and when I asked, «why do I need to see one if I’m just reordering?» she brushed my question aside and said, «you can’t make an order without seeing one. So just browse around while you wait.» I wasted 20 minutes of my time only to be told by the optician that I didn’t need to see her, but the RECEPTIONIST can place me another order for a box of contacts. I was helped by someone else.
Kaiser needs to rethink who they place at the front desk of every department. I’ve frequently encountered half-​assers such as this woman way too often.

The person who works on the phone line for the Optometry northern CA appt line on Sat 8÷15÷15 at around noon by the name «Tammy» is extremely rude on the phone as I was trying to determine the best date & time for me to see a doctor before heading out of the country. I really love Kaiser so far (exceptional care from most doctors) but this person did not make me feel welcomed to the Optometry Clinic.

I would like to update my previous review. The manager Tom not only called me back, but went completely out of his way to help me. Thank you Tom, thank you for my contacts and your help. I will be in on Monday to pick them up.

NEVER go here. If you value your health, avoid this place at all costs. They simply do NOT care about you. I have an eye disease that’s been affecting day to day activities. They have done NOTHING for me.
First, I was supposed to try contacts. They call me in, I show and they say it hasn’t come in yet. They set the appointment too it’s not like I just came in! unprofessional, and they cost me a full day’s work.
Then they take about another month (seriously? Doesn’t take that long) then get me an appointment with a surgeon. They actually don’t even TELL me until the day before. I have to tell my boss last second, and luCky he’s understanding enough. So they told me they would give me a date for surgery after a few days. It’s been two weeks and NOTHING.
Unprofessional, uncaring, and complete hypocrites. They act like I’m the one with the issue if I call them hilariously inefficient. All of Kaiser is like this. Just a garbage clinic, in particular, though. I’m really struggling doing simple things like driving, but do they care enough to keep me in the loop? Of course not!
never go here if you value yourself, your loved ones, your children.

Just like a previous reviewer (which I WISH I had read before I drove all the way over there) I ended up with Alfred Jan, OD. I scheduled for a contact lens prescription and ended up with a half ** glasses prescription that took him 10 minutes to do. I thought something was off so I asked him if a contact lens prescription is IDENTICAL to a prescription for glasses, and he said «yes.» He just casually tested me and ended the appointment with the least amount of work possible for himself. Any questions I had, he just tried to brush off. Really, Kaiser has done so much better lately with the quality of medical care, you would think this guy who obviously did not care about the outcome would not be there, causing damage everyday to unknowing people. Why does he still have a job? And by the way, his glasses prescription for me was way off from the one that was done 5 months ago. When he realized that there already was a previous glasses prescription on file, you could see him hesitating just a little, like he was thinking, «Should I put in ten more minutes of work and get this straightened out?» Then he got that smirk back on his face when he thought, «Nah, I don’t feel like it.» He sent me out the door without any of the extra measurements that are needed for a contact lens prescription (which I found out later) and instead wrote on the glasses prescription «ok for CL.» I called the Kaiser complaint line and will follow this through if I can. Hope that other people don’t get ripped off by this guy.

People can diss Kaiser all they want but I’ve always had top notch treatment here. The selection of glasses is getting better, unless you’re into high fashion Euro styles you’ll find something you like. Prices are competitive and you get your glasses in about a week.

My visit was nothing less of poor: (my exam went well however it was spooky, My exam room had half with no light as if they were trying to maybe conserve energy? not cool at a business. Went across the hall to place my order and the lady I got was very condescending. I told her to bare with me as this is not my line of work and am not familiar with their terminology. I also witnessed her being condescending to a co-​worker. There was a screaming baby in there that I’m sure gave everyone a migraine. I could not understand why they couldn’t politely ask the patient/​customer to either come back or calm the baby down outside??? no management around no customer service and bad behavior by employee.
What ever happened to good old fashioned customer service Kaiser? and hiring people who are nice not just knowledgeable.

I.Do.NOT.Like.This.Place.
(I wrote it this way to prevent myself from using words that rhyme with duck… a lot).
Made an appointment after expressively stating that I needed contact lenses that day because the ones that I was wearing were damaged and my last set. I also mentioned that I didn’t have any useful documentation because I get my contact lenses in Europe when I go home.
The first thing dr Jan who helped me asked was where my prescription was or if I had the box of my contact lenses. I told him that as I buy my lenses in Europe I didn’t have a prescription and I left the box at home as I was in a hurry with my two kids. I also told him that the box wouldn’t be of much use as it was a European brand I had never seen here before (that’s why I get it over there — duh!) Dr Jan then just became annoyed and he did nothing to hide it.
He ran some eye exam and then was about to send me out again with a prescription for glasses. WTH? I came here for contact lenses! So I asked him, «can I get at least one set?» He then just became angry asking me how he could possibly give them to me if I didn’t bring any prescription etc. Uhm didn’t you just do an eye exam? I told him I made the appointment specifically to GET CONTACT LENSES (yes I did it… I used all caps).
I asked him what I needed to do to get contact lenses and he told me that I needed to make an appointment to get them fitted. (This is when in my head I went slightly mental and had Dexter related thoughts.) «So why did I do all this with you?» I asked him. «Well if you had a prescription…» He said, he then continued to fill in his forms while there was this awkward silence.
So, went across the hallway asked the guy at the other center if I could get my contacts fitted. Nope, not today, next week at the earliest. Why the hell did I even bother :(

First experience, exam for glasses. Optometrist was friendly, thorough, and extremely knowledgable.
Next experience, I had a sudden onset of floaters which concerned me. I called optometry and they got me in right away with an excellent opthalmologist. Exam went well.
Third experience, needed eye glass prescription adjusted. Able to book next day appointment online. Optomist was caring and very thorough. Explained my options, and I ordered a new pair of glasses. The optometry tech was friendly and very helpful with frame selection. Left very happy with the level of care.

This rating is based on my experience with the sales department. WORST SERVICE EVER! I was the only person in line, watched the front desk guy do whatever he was doing for about 3 minutes. Finally, he called me up, and said he would put my name on the waiting list and i can have a seat. After about 1 hour… I was called to one of the desks. My daughter had already picked out her frames, so we just needed to put in the order. Betty was very nice and started working on getting our order in, suddenly, there was a «problem» with our coverage and I was informed I would have to call my provider and get that fixed. I went home and basically procrastinated. I NEVER called my provider. The following week, I was in the area and I stopped by again. I was the FIRST person there, since they had just opened. I waited about 25 minutes to be helped. When the lady called me up, she was able to pull up my insurance info and everything went through just fine. No mention of not having coverage or anything. I had Betty write down the frame info for me, so that when I came back, we wouldn’t have to look for the frames. The lady that helped me the second time around MADE us find the frames to make sure we wanted those! UMMM… YES we effin want them… WE PICKED THEM!!! she rambled about how we might just want to try them on… and take a second look at them. ANNOYING AS HELL!!! FINALLY, our order was in and she said it would take 4 weeks. So here we are, March 20^th, I call in to check on my order, since I had just changed my phone number, I wanted to make sure they hadn’t come in and I missed the call. After being transferred back and forth and being put on hold for 20 minutes, finally a lady starts to look up my order. As she is looking up my order she proceeds to start having a personal conversation with her coworker, doesn’t even bother to put me on hold. She tells me my order will take up to 6 weeks, since it was just put in on MARCH 14^th!!! HOW THE HELL??? I was there on February 22^nd… Why the hell was my order made 3 weeks AFTER THE FACT? Her response; «Oh I don’t know. I can transfer you to someone who MIGHT be able to tell you!» NO!!! I don’t have another 20 minutes to wait for a unacceptable answer! I then asked her to please update my phone number as it has changed. She said «I can update it, but it might not be updated by the time your order arrives, so we will just call your old number or another number.» WHAT? if you update it NOW… it will be updated in 6 weeks!!! and what do you mean you will call another number? there is only ONE contact number in my account… are you going to make up some random number??? I might be overreacting and it could just be that it takes them 3 weeks to update phone numbers just like it takes them 3 weeks to send an order. I have heard so many negative things about Kaiser and now I understand why. Absolute HORRIBLE service.

This rating is solely based on the phone call I had made yesterday to make an appointment to see an eye doctor.
Yesterday was a really bad day for me, I was going through some self-​esteem issues and I was crying all morning because of it. I had made a call to book an appointment and I was directed to a lady who was beyond rude.
She asked me for my Kaiser member number and I gave it to her as well as my phone number and verified that my address was still correct.
Mind you, I don’t really talk about my eye problem with anyone, not even my family. I’ve started to confide in my boyfriend recently about it and we’ve been out for over a year. It’s really a touchy subject for me, but I was in desperate need to get myself checked by a doctor, so I had told her what I had. She didn’t know what I talking about. How do you not know what I’m talking about? You work at an optometry clinic for fucks sake. You should know what amblyopia is. The tone in her voice asking me, «What is that?» sounded annoyed and rude and I just couldn’t speak to her after that.
Maybe she was having a bad day like I was, but bitch was at work. Most of the job consists of customer service. She gave me bad customer service. I told her, «Nevermind, I’ll call again, get put on hold for another 20 minutes, and hopefully someone with a friendlier tone of voice will answer, because I don’t need this rude attitude towards me right now.» She said «OK» and hung up. No apologies, no nothing.
After that, I just looked at my phone screen and broke down in tears.
I was so mad, it just made me want to call corporate, call someone, tell them about this stupid waste-​of-​a-​life bitch so she could lose her job. There’s plenty of other people out there with patience and hospitality that deserve a job, not her.
I called back and just settled for the automated appointment service and scheduled one on my own, like I should have done in the first place. I hope my appointment goes well on Thursday. *crosses fingers*

I have always used Costco Optical in the past which was always a good experience, now that I have Kaiser optical insurance I really didn’t have any other choice. Kaiser is way over priced! Dan Paquette is the contact Lens fitter and is way over priced and wasn’t too friendly to me. He made me feel rushed. The day he gave me pair of lens to try he ordered them right away without even giving me a chance to try out the lenses for a few days. I ended up not liking the lenses and decided to call and let the receptionist know I no longer wanted the lenses they had ordered for me. The doctor called me and left me a bit of a rude message saying, «So all of the sudden your lenses are bothering you? Thats weird» Not very good customer service… Well I dedcied to just cancel my order and my next appointment with Dan. They wouldn’t refund my over priced lens fitting appointment. I wasn’t impressed with how they handled things with me.

I came here expecting bad service… I know I know I know that’s pretty wrong to expect! but two years ago I will have to say the service was really horrible here!! wow what an improvement they have made! They must of finally cleaned up their act after I turned in horrible reviews to the managers there! honestly they were so rude I can’t believe some of these people had jobs at the time! Had an appointment same day and got my contacts and eyeglasses prescription knowing I had to wait for my glasses to come in 1 week… Give or take? I’m going to give five stars to Chuck so awesome and such a genuine man! Said he was going to put a rush order on my glasses and that it could take up to anywhere from 2 to 4 days… Got my glasses with in two days very very impressed thank you for your awesome rush order request! my eyes are grateful! you showed great customer service including all of the staff as well! I literally was in an out with in hour! Awesome blossom!

The doctor’s at this Kaiser Opthamology are generally good. They are well trained on the equipment and generally friendly. Some of the exam rooms are a little dark. The optical store selection is so-​so.
Every two years my wife and daughter go pick out new frames for their glasses and the Kaiser insurance affords about $ 175 for a pair. Sometimes you can get a really nice pair for that price otherwise they are up around $ 300. The brands do change from time to time.
The staff in the optical store are so-​so, they work a turtle pace even if there is a long line. 3 stars based on this experience.

I always ask for Eric. He is talented, cheerful and really knows the business.

One word: OVERPRICED.

Dr. Wong: «So how far can you see?»
I could hear my heartbeat. Very few questions stress me out like that one.
I had a vivid flashback:
there I was, sitting on a similar chair, many years and some thousand miles ago, my feet nervously swinging back and forth. That time the doctor had ask me to read a number; «zero!” — I yelled out not too confident. Mom was standing right next to me. One of her tears made it to the floor with a hopeless echo. «Pero hija, no lo ves?». The answer was no. It was a three, and I couldn’t see it. «You have such beautiful eyes!!!» she gasped. «Maybe» — I replied– «but they don’t work!»
I, of course, left the place with a prescription for my first glasses. I’ve had all the non-​flattering models that were oh so in fashion during my childhood and adolescence, including those (early 80’s, I recall) that would cover ²⁄₃ of my face and would turn dark gray under the minimum sunlight stimulus. The ones I have now are cute blue titanium, designed by Agatha Ruiz de la Prada.
When I got vain enough and/​or I could afford them, I moved on to contact lenses. I’ve been a user for quite a few years now, always the rigid kind (back in the day, soft ones were not recommended to correct astigmatism).
Well, last week Dr. Wong suggested that I could try soft contact lenses (I guess these days they are even better than rigid ones in cases like mine).
The people at the Optical Services Department were absolutely helpful and patient. They even schedule appointments conveniently on Saturdays.
WOW! What a difference!
It’s been a life-​changing discovery for me. I can see clearly now!