i-Care Optometry

Dr. Hua and his team were the best! I went to i-​Care for my first appointment this week. His staff were polite, knowledgeable, and friendly. Dr. Hua takes the time to explain everything and does not rush. He also has a very friendly and welcoming vibe to himself that makes you just a little bit more happy than you were when you arrived. :)

I fell asleep with my contacts on, and when I went to remove them, I was unable to locate one of the contacts. I’ve had problems in the past with the contact sometimes folding over in my eye, and becoming lodged under my upper lid and thought this was the case. After trying unsuccessfully to locate the contact, my eye was irritated, red, and hurting. I was worried that I might develop an infection if the contact was lodged where I couldn’t find it. My regular eye doctor was closed, and I took a chance that Dr. Hua would be able to see me, even though it was ½ hour before closing and I didn’t have an appointment. I was seen right away and couldn’t be happier with the service I received. Dr. Hua performed a very thorough exam to make sure there were no remnants of the lens remaining in my eye and sent me home with antibiotic steroid drops as a precaution since my eye was terribly irritated. I returned today for a follow-​up check (my eye much better), and received the same exceptional service, to include samples of a thinner contact lens that he said might work better for me. If I could, I would give Dr. Hua a 6. He really is that good and I highly recommend him.

Amazing experience with my 2 year old son! Dr. Hua provided us with i-Care’s complimentary screening for him and helped alleviate my concerns that my son was having vision problems! What an amazing doctor for kids, so friendly and interactive, my son left the office so happy and said «daddy, go back and play please»! I will be back next weekend for my own eye exam!

I have been seeing Dr. Hua since I moved to San Jose in 2012. He has an amazing ability to make you feel cared about while being extremely knowledgeable and helpful. He is always such a pleasure to see and the appointments don’t have long waiting times which is great if you plan on cramming the optometry visit during your lunch time :)

We went there with our 2 kids and Randy immediately closed the front door so our toddler will not run out into the street. He was very nice and engaging, and he talked to our son about the fish tank that he has in his shop. Randy was very thorough during the eye exam and he answered all our questions and we left the place feeling more educated! I took a star away because the frames and sunglasses are a little limited. They do carry brands like nike, ck, Bebe, ferragamo but if you are really picky you could still find their selection quite limited. My wife was still able to pick out a frame but she isn’t picky. I had to skip the sunglasses because I couldn’t find what I want. Hopefully they expand their selection before our next visit!

Dr. Hua was recommended to me by a family member who also goes to him for eye care. His receptionist was friendly and courteous, and Dr. Hua is a pleasant person and easy to get along with. He did a thorough job of examining my eyes and explaining to me which part of my eyesight each exam evaluated. The ordering of my eyeglasses was prompt and I am enjoying my new prescription. Thank you so much Dr. Hua and the office personnel at I-​Care Optometry!!!
P. S. As of this writing, the interior of the office is undergoing a makeover. However, the space was kept neat and clean. I can’t wait to see the interior when it is finished!

Dr. Randy is the most humble, caring and exceptional eye doctor!!! Just went in today for my first time exam and it was an amazing experience. Also, staff at the front desk was very nice and the customer service experience was AMAZING!!!
Highly recommend this office to anyone who is looking for a genuinely pleasant experience.
Anna/​Mirza

Very late on writing an update, but here’s the gist: Dr. suggested I get a second pair of glasses for reading, so he placed an order and promised I would hear from the office in a week when they had shipped. 2.5 weeks went by and nothing, so I called and apparently they had never been ordered. The woman wasn’t all that apologetic either. They said they’d rush them and placed the order. I go to pick them up and they are the wrong frames… so that was a wasted trip and the glasses were ordered again. Go back to get them and this time they are the right frames, wrong lenses. Oof! I’m agitated at this point and the doctor says to make up for it he’ll upgrade my lenses to a higher quality. I would have rather have had a discount on the total price as I don’t personally care for having upgraded lenses. I finally get them and they are correct frames /​lenses, but I don’t even wear them because the prescription feels off, but I’m not really interested in going back to get it fixed. Not worth the hassle. Had a great first experience with my first pair of glasses, but the second time around was so absurd that I won’t be coming back.

Dr. Hua is a very informative and caring person who loves him job. He took the time to answer all my very detailed/​technical questions. He explained differences in my previous prescriptions and took the time to show me the differences on his equipment.
He is by far the best eye doctor I have ever been to.

Not sure how I forgot to write a review… But Dr. Hua was recommended to me by s friend and he exceeded all my expectations as an optometrist… the staff is friendly and helpful and the office conveniently located with plenty of parking.
I even was able to get my parents to switch over and they are very happy with him and his staff. If you know anything about Asian parents, getting their approval is no easy task.

I have been wearing glasses since high school and I’ve never been so treated like a VIP yet home-​like feel than this place. They definitely take care of you… just now randy is my optometrist and he is about to give me some samples to try for free. They are beyond outstanding when it comes to customer service. They accept VSP, And the staff has a strong follow-​through with appointments and making sure we get the care we need. Simply amazing!

Dr. Randy Hua is the best eye doctor I’ve been to.
Amazing bedside manner! Really good at answering all of my very detailed/​technical questions!
Would happily recommend anyone to him — adults and kids.

I found Dr. Hua through Unilocal,thanks Unilocal!Dr. Hua is incredibly caring and informative. He takes the time to explain things and has tailored his business to suit the needs of the people in this area in terms of common eye conditions and the best treatments for them. The doctor will tell you things about products that other doctors can’t be bothered to explain. I won’t be going anywhere else for my optometry needs. This place is aces.

Super awesome service… Dr Hua is a really great doctor and he takes the time to discuss all his patients concerns… Huge selection of cool frames… Ambiance of the office is really nice too… Convenient location as well…

Went here for frames. Very limited selection. If you’re looking for good brands or fashionable brands, this isnt the place for you

Dr. Randy Hau and the staff are awesome!!! I’m so happy I found them. They went above and beyond my expectations. They took the time to explain and educate me on things that I never learned from my past optometrists. I didn’t have vision insurance but Dr. Hau took care of me and made it very affordable. I will definitely be going back =D

Conveniently located across the street from my house.
Dr. Hua has very good customer service and he’s very friendly/​will remember your face. There’s also no sales pressure to spend more than you’re comfortable spending.

So the fiancé was persistent to go back to Dr. Hua even after we relocated– good thing I went with her!
I have no insurance coverage and they had a promotion going on! I only paid less than $ 200 for a contact lens check and I even got a pair of glasses! (It’s not those designer frames but heck! This is THE DEAL). Dr. Hua was very patient with me and explained everything. When i came back to pick my glasses up, he checked my eye again and my grade changed. He said he will change my lenses with no extra cost! Great! He even gave me a pair of contacts to wear while waiting for my order.
This doctor is very down to earth unlike the optometrists of kaiser and lense crafters who are proud and have the «you owe us your sight» attitude (and yes I went to these 2 stores when I had coverage and would still pay at least $ 300 for a cheap frame). He is very informative and makes his patients feel «at home» and comfortable.
Good business! Awesome job! Excellent service!

I recently moved to Dublin and started looking around for an optometrist — BUT failed big time to find someone I could connect with. So, I decided to make a trip back to San Jose to see Dr Hua. It was worth the drive to see a familiar face. Since day one, Dr Hua has been very friendly, easy going and he definitely treats you like family.
I highly recommend ICARE OPTOMETRY.

I got wind of this place from a LivingSocial deal. I figured I could buy backup prescription (i.e., «throwaway») glasses and not pay thru the nose. So I get there a half hour before they close on the last possible day before my LivingSocial deal expires. The receptionist was having some issues processing the deal and eventually Dr. Hua came out. He was more friendly than I expected, especially a half hour before closing.
Apparently, LivingSocial somehow expired my deal even though it clearly stated that it expired the following day. To my very pleasant surprise, Dr. Hua honored the deal and said he would take care of it for me. Not only that, he patiently explained everything and took care of the paperwork — although I did have to pay shipping. :P It was quite an unhurried and unrushed transaction, which doesn’t always happen…
[I thought I was «done» with i-​Care but nooooo…] My friend told me about these AIR OPTIX Night & Day AQUA contacts that you can wear nearly a month at a time. After Costco inexplicably stopped offering them, I didn’t know where to turn (but I kinda knew I’d be going back to i-​Care). Due to poor planning, I was also almost totally out of disposable one-​day contacts AND headed to Hawaii. Dr. Hua shockingly (!) took pity on me and gave me a few samples to help me out until I got back.
I’ve never gotten an exam here but the exceptional professional service makes me wonder what it would be like…