Honda of Stevens Creek

I recently visited Honda Steven Creeks to buy Honda Accord. Amir Hosseinkhani was very helpful, provided a good deal and made the process of buying the car easy and convenient. I will recommend this center to my friends and coworkers.

It is a shame that the day I purchased my car, they (every single person working at the time) were trying to be nice offering coffee and snacks, but once I requested a spare key (which I was willing to pay for), the only option they offered me was to take the car to the dealership knowing that the only set of keys that they provided was lost. What a poor customer service.
February 2^th, 2016 at 2:50 pm

This is a review for the Sales experience.
Did a walk in with no appointment. Mike Djahra greeted me on the lot. Was looking at the new Civic 2016. Mike was knowledgeable about the differences between the different civic types and explained them thoroughly. Made my decision very easy. Would highly recommend. Mike was not pushy and was available for questions.
Something to note is I also went to Capitol Honda, where I had a bad experience. They tried to tack on accessories at the end of the deal, they were quite pushy as well.

Just purchased a 2016 Honda Accord Sport. The salesman we worked with, Phillip, was great. The car practically sold it self but Phillip’s knowledge of the model and working with him during the trade in process made it that much better. Received great financing from the dealership and with that a reduced price. This was my 4^th Honda purchase and this last time around was the best.

Antonio helped us get a great car that we’d had our eye on for some time. He was very knowledgeable about the various options between each class of car and made the whole process very easy. Highly recommend working with him — no fuss, get stuff done kind of guy!

After having a bad experience with Capitol Honda, I was very pleased with the professionalism and courteous demeanor I received while shopping here. A while ago i purchased a Honda Civic and I have to start off by saying that my experience with William was outstanding! He was extremely helpful in providing what was needed and even followed up with any issues I had after the purchase. Will made this the easiest/​best car experience ever and was very professional and conscientious when it came to helping me decide which car was best suitable for me.
You are lucky to have such a genuine employee who enjoys what he does and treats his customers like family. I am confident that you agree with me in that he is a valuable asset for your dealership’s reputation and success! I appreciate the high level of service provided by your dealership.

I wanted to buy a Honda Accord and I went to Honda of Stevens Creek. Hanif Asad, the sales representative greeted us and helped us throughout the process. Be it choosing right vehicle from the selection of cars or be it on-​time delivery of the car, Asad’s help made the process smooth. Their after sales service is also very nice and I must say, it is one of the smooth ones.
When I buy my next Honda vehicle, I will definitely prefer Honda of Stevens Creek and Hanif Asad.

This is regarding the lack of communication between sales and the DMV clerk. I bought a used car here back in August and was told new plates would be mailed to me. I called the dealership after a few months to inquire about my plates and they told me it could take up to 4 to 5 months for the DMV to send. They didn’t even bother to look up whether or not they had ordered my plates.
I tried calling the DMV clerk at the dealership multiple times once I realized I needed to have plates on my car within 90 days of buying it. At this point it had been over 5 months! I left multiple messages and never got a response. I got fed up and called the DMV 1 – 800 number when I finally found out the dealer had never ordered my plates! I talked to the boss at the dealership who told me I could get reimbursed because I was sick of waiting and decided to just go to the DMV myself because I didn’t trust them to handle this anymore. This likely isn’t one persons fault but there needs to be better lines of communication between the sales team and the DMV person at the dealership because according to the guy at the DMV this happens way too often.

I had a great experience.
I reached out to Sales Person Phil Ha that I was interested in purchasing a 2016 Honda Odyssey.
He told me that he could make it simple and easy and it was.
He connected me with Henry Ong, who got a me a great number for my trade.
And Brian Plowman confirmed my appointment for that day so I could make good use of my time.
I work 60 – 80 hours a week and my time is important. Phil showed me a few vans, made sure I was happy with the color and got me in and out in less than two hours.
My wife was super happy and the Team at Honda made it a great Christmas.
Jonathan

If you come to this dealer, please look for PHIL HA!!! He is the best sales consultant I have had a chance to work with. We came there in a raining day just to shop around but ended up with a really good deal and with a really good car. :) We got the exact model and color that we love! Tell Phil what you want and you expect from your new car, he will give you the right answer and it saves you a lot of time to look and to negotiate.
Thanks so much, Phil for such a great service we had with you! We’re so happy with the car. We will definite prefer your dealer to our families & friends!

Every moment of my experience was all well worth it!
I came in expecting to buy a crossover but ended up buying a Honda Civic EX Turbo and I cannot be more happy. It has plenty of room, more than expected actually. The turn radius is impeccable and handles really well. The color is EXACTLY what I dreamt of (a deep purple in the sun, black in all other light).
Over all the car was a great price and they really worked a good price with trading in my 2007 Hyundai Elantra Gt.
Koroosh (I believe that was his name, I am so sorry if I am wrong) was the sales man that helped me out. He was kind, patient, and accommodating to all my needs and wants.
Adam is the one that ended up finalizing everything and he was also very patient with me, he was thorough with all of the paperwork I was signing and made sure I was comfortable and confident on my big decision of leasing a car.
Again, my over all experience was well worth my brand new car and I would not have had it go any other way.
Everything happens for a reason.
Thank you so much for everything and being super awesome!!!
p.s: I would have included a picture but I cannot figure out how to attach it. :p
Warmest regards to Koroosh, Adam and Honda of Stevens Creek,
Nicole and the 3 other people plus one dog.

Service department is unbelievable! If you are a busy mom needing help with your Honda, this is the place to go for sure.
Let’s go back to two months ago. I pulled up to the service department and mentioned that my key battery needed to be replaced and could they help me. They saw that my 1-​year old son was asleep in the back seat, took my key inside, replaced the battery and sent me on my way in less than 10 minutes. AWESOME!
Yesterday, I went back because the battery died again on the key and I figured something was wrong. I pulled up and met Jeanette who walked me through buying my new electronic key component from the parts department and explained that I could just come back to the service team and they’d take care of it. I loaded my baby into the stroller and talked to the Parts department who explained to me that generally it takes an hour to have the key re-​programmed. I headed back to service and talked to Adrian who told me to get settled in the waiting area and he’d make sure I was out quick.
In the waiting area they had the Bee movie playing for my little guy to watch and by the time I sat down with my free cup of Peets coffee and donut, Dave the service manager came over and said they were finished. AWESOME!
I was in and out in probably 25 minutes. I felt like they cared about me as a person which was such a nice change from the usual mechanic setup. 5 star service all the way.

Buying parts here was simple. Wish I got the game of the Filipino worker that helped me out. Very informative and knowledgeable on Honda products. I was later checked out by Molly in 2 minutes. Experience was great in buying Honda parts. Luckily I had good parking so in and out was great for me. Thanks Honda!

Great experience with Asad and the finance manager. Had no car so was offered a pickup by Asad and offered test drive on all cars I had in mind to make sure I was picking the right car at the right price. Highly recommend this place and ask for Asad as he is straightforward not at all pushy and gets you the best deal.

If I could give Honda of Stevens Creek negative stars, I would. That’s because when I took my NEW 4-​month-​old 2015 Honda Accord Sport to this dealership’s service department for its very first maintenance appointment on 1÷16÷2016, one of their incompetent employees HIT A PARKED CAR while driving my car (or so I was told — I didn’t witness the accident) and caused $ 2000 worth of damage to the rear passenger side door, rear side panel, tire, and rim.

I’m still trying to wrap my mind around how the service department of a dealership responsible for the care and maintenance of the very cars it sells manages to get into an ACCIDENT IN a customer’s BRAND NEW CAR they bought from them on 8÷31÷2015.

Imagine my shock and dismay, but wait, it gets worse. Although they offered to do what’s obligatory, which is to repair the damage to my new car at no cost to me, the car they loaned me to drive from their fleet had expired tags unbeknownst to me until the cops pulled me over, twice. Needless to say, I returned that car two days later even more frustrated. This oversight should tell you a lot about this dealership — they don’t even bother to adequately maintain their own fleet, so I shouldn’t expect them to maintain mine. Furthermore, there’s been no explanation of how they allowed this to happen and no mention that the person responsible has been disciplined or, better yet, fired for being so reckless in their customer’s new vehicle. Just an «Oh well, accidents happen (shrug),» and «Your car will be as good as new.» Except that it’s not.

The general manager of the dealership, Joseph Spurrier, is trying to convince me that since the accident occurred on private property and was not reported to the police, it will not show up on CarFax so it will be up to me to decide whether or not to disclose the accident to the third party to whom I trade it in to or sell privately, which I planned to do in two years. But California law clearly states that damage of $ 500 or 3% of the suggested retail price of a vehicle, whichever is greater, must be disclosed or else it is considered fraud. This mandated disclosure thereby decreases the value of my car, but most importantly, who knows what this accident means for the overall health of this car down the line. I am impeccable with the care and maintenance of my cars and have never gotten into an accident in my entire life.

When I pointed all of this out to Joseph Spurrier and asked if his dealership chooses not to disclose prior accidents on the cars they sell and how does his service department plan to compensate for the diminished value of my new vehicle, Joe got angry and told me to contact the legal department of Sonic Automotive, which owns Honda of Stevens Creek since he’s «no longer dealing with me» and proceeded to hang up on me. So that’s where I’m at and what I’m doing. I hope Sonic Automotive, a publicly traded company (NYSE: SAH), treats me better than the GM of Honda of Stevens Creek, especially given that I didn’t cause any of this and simply took my car in to a dealership I once trusted for routine maintenance and look what it got me — A wrecked car and Joe Spurrier treating me with EXTREME DISRESPECT.

I should mention that GM Joseph Spurrier also questioned why I reported the accident to my insurance company as if annoyed that I did so. I had to remind him that’s why I pay for insurance, to protect my car in case an accident occurs whether it is my fault or not. I’m obviously not at fault in this case, but nevertheless I wanted to information gather from my insurance company. Joseph Spurrier claimed my reporting the accident to my insurance is holding up the process, but I think he is more pissed that his own insurance company has to become involved now and he can’t just sweep this accident under the rug, but I may be wrong. But why else would someone question why you involved your insurance company? Makes you wonder.
So if you take your new car to this dealership for service, BEWARE, you risk their service department wrecking it and trying to get you to pretend it never happened. And if you ask questions or won’t go quietly into the night, they will treat you like CRAP.

It’s better to avoid this dealership and its service department like the PLAGUE.

I would not rate the experience of buying a car here as 5-​star, however there were definitely a couple of people who deserve a 5-​star.
Scenario — I was out in the market very specifically for a used CR-​V with AWD. been searching on craigslist and the dealers for quite a while, I was well aware of credit standings and the interest rate the banks would give (inquired this with a credit union prior to going there).
Process:
I was contacted by Jim, Internet Sales manager (definitely a 5 star rating for Jim). He was very courteous, went over the inventory they had, even offered to get me some cars from Sonic in Walnut creek, etc. and followed up when they got a new inventory.
On going onsite, Mark Wright was introduced as the sales person, and through all the process Mark was the best thing that could have happened. He was super courteous and helped me all through, never pressured for the sale and presented the facts well. When i inspected the vehicle i noticed the tires were worn out probably another 5000 miles on it or so, he got approval for getting new tires, etc. He also requested service to check on some doubts i had on the vehicle. I would give mark more than 5 stars if i could, amazing person and definitely helps ease the process of car buying.
And as always, the person to be weary of are the finance guys, Amine helped me, as the perfect sales guy he and his manager Alex spoke to me and explained that the interest rate is the best and they could not get better, but i knew that had they tried, I’m pretty sure they would have got a better rate, I also offered various scenarios (putting money down, or buying certain offerings on credit card). Here is where i would say that i let my human side and urgency (rains which was not letting me ride around on the motorcycle) take over and went ahead with the carrots and goodies they put in front of me. I would give the finance experience a negative one, since i compare it with the experience I had form Acura of Fremont, where i purchased my previous car. Don’t fall for this, please contact me if you need more information on this.
A couple of days after the purchase, the battery died, I texted Mark and he immediately asked me to come over and he worked with the service team to get me brand new battery. Steven Munoz at service desk were also very helpful and offered to make me spare keys at no service cost.
Points to remember:
– they are one of the bigger service centers for Honda so are always busy, especially during weekends
– at the end of the day, they are humans so some of the reviewers need to give them a benefit of doubt
– If you know what you want, trim and model, i highly refer you to Mark Wright, he will help you make an awesome deal, but again, prep well when walking into the finance den
OVERALL, I had a mixed experience, great experience from the Sales and Service team but equally worse service from the finance team (but again, one cant expect more there). They are here to turn a profit. Could I have got a better deal, YES! definitely, but again timing and inventory matters, so I am ok with the difference i paid.
Hope this was helpful.

Had a great sales experience, but a month after my lease buy-​out and new lease agreement, my old car company called to let me know they had yet to receive a check from Stevens Creek to complete the purchase. I authorized them to call/​speak to them directly, as I did not want to deal with the hassle.
Now, several months later, I received a notice from the DMV to renew the registration on my old car. I called Stevens Creek Finance department — they told me it was «all taken car of» and to «ignore the DMV statement». Of course I was completely skeptical. I called the DMV, and sure enough, they never received the Release of Liability paperwork from Stevens Creek. Luckily I was able to complete it online — so hopefully now it is all taken care of.
Warning — do not expect the Financial Services department take care of all the loose ends of wrapping up the deal. I’m sure legally speaking I am still on the hook for both of these issues, even though at the time of the transaction, they acted like they would take care of everything.

Not thrilled with Service Department.
I was excited to see ‘open on new year’s day’ in a big banner on their website so I made an appointment online yesterday for service this morning. I received a confirmation email — great!
I show up early this morning for my appointment and the joint is closed today. As I stood their dumbstruck, other customers also started to show up for their appointments.
Especially annoyed since I made the appointment yesterday (while they were open) and no one noticed that they were allowing appointments being booked for a day that they weren’t going to be open (?). As a Honda owner for 20+ years, I love that Honda is such a dependable brand, but in instances like this I am disappointed that I don’t feel like they value me or my time at all.

Three Stars for «Effort and Congeniality,» Two Stars for «Unpreparedness», One Star for «WTHSMHLOLBBQ.» The sales staff were all fairly congenial but seemingly not interested in selling cars and I felt like I was in a virtual reality version of a dealership.
=== tl;dr ===
You may wanna test drive but not buy here or maybe not test drive here — unless you are fond of being shown dead battery cars or scheduling an appointment ahead of time to test drive a dead battery car. Also, seeing your salesperson jump a dead battery car with a dead jump battery may lower your confidence (and raise your allotment of time that could have been spent elsewhere). Just sayin’…
===
It was hard to tell the sales staff apart from regular staff because they wore the same uniform or wutev but a bunch of them were just hanging out, like throwing a nerf football or playing with the really cool basketball hoops game (see attached). I mean, it was fine since I wanted to check out vehicles. Since I came without an appointment after 8pm [12/​12/​15], it was too late to drive anything, per Saleswoman Phoebe Tan. But we did have time to check out some dead cars. I wanted to see what the ²⁰¹⁵⁄₂₀₁₆ Civics/​Accords were like so Phoebe collected the keys and tried finding them on the lot. Unfortunately, a lot of the vehicles we looked for had dead batteries — yes, you read that right — Dead. Where they hide.
Therefore I rescheduled for a test drive nearly seven days later [12/​18/​15]. A Mr. Ha helped host hindrances honestly however honorably. We found a few dead cars to test drive and the SMH Sad Panda Face moment came when he brought over a huge (but also dead) car jump battery to jump the dead test drive car. It would have been funny had they not wasted my time… repeatedly. (See attached video only if you have a smartphone and the Unilocal™ app. Wait. WTH?!?).
Oh yeah, did I forget to mention that it started RAINING while the car with a dead battery was being jumped with a dead battery???
Lesson learned? Hire an Auto Broker that’ll do the legwork for you so you don’t test drive dead cars, who will simultaneously protect you from clueless salespeople and irate financing managers, and then help setup offers nobody ought to refuse…

After finding out that I had a PCV leak when I got an oil change, I was suggested to go to the nearest Honda dealership and this was the one. I went really early with my mom because apparently it was expected to have a long line. When we arrived she was right. I wasn’t used to this because when I lived in the suburbs of Chicago, there was literally no line.
We dropped our cars off and was informed by Francis that my car will take all day to be fixed. He constantly updated me with my car. I forgot to pick it up before they closed so I left it there overnight and picked it up the day after.
Definitely will come back here to do future repairs of my car!