Homewood Suites San Jose Airport

Awesome service, great breakfast, and the evening drinks and food are a nice touch!
I had problems with my room internet and they did a great job late at night fixing it for me. An added surprise the next day the kind hotel manager came by with a complementary box of chocolates for me to apologize for the internet problem. The place is large, has flat screen TVs, super close to the major Silicon Valley offices for business and the airport. The only issue I had was the hot water in the shower did not work very well and the maintenance crew did their best to help out so it must have been the pipes had issues heating the water. Worth the stay for work.

My wife and I spent one night 17 October at Homewood Suites San Jose Airport.
This is a nice and fairly new Hilton property with large rooms and all the amenities for long term stays including a well-​supplied kitchen: stovetop, microwave, refrigerator and dish washer.
The morning breakfast was expansive including these hot items: scrambled eggs with cheese, potatoes, sausage and French toast — there is also a waffle maker.
Overall, this Hilton facility ranks in the top tier of the many Hilton properties that I have visited.

Without a doubt, 5 stars. I found no faults in this Hilton branch of hotel suites. The suites are beautiful. My suite was large, with a fireplace, and beautifully decorated in modern grays and blues. Guest service was warm, as per the Hilton standard. I was given complimentary water, cookies, and snacks for being a Hilton Honors member, as they usually do. The happy hour was great; the night I stayed there was a salad bar, cheese, crackers, soup, wine, and beer.
The plaza that this hotel shares with has ample food choices, but these businesses close earlier than most restaurants (think 7 – 8 PM) since their main business comes from serving the local companies around the Trimble, Montague, North 1^st street areas during peak lunchtime hours.
The hotel is broken into 5 different buildings I believe (maybe 6), but every building is easily accessible in the lot with ample parking. All entrances require key card access for additional security. Overall, great suites. Price is expensive per night, but generally considered affordable given the Silicon Valley location. I would definitely stay here again.

Regina, the manager on site was so very helpful, accommodating and generous with us. She allowed us access to their dining area during our weekend stay to entertaining a few of our guests, after my daughter’s college graduation. She gave us full access to the serving area and even provided us with all the necessary ice to keep our food chilled while it was set out and allowed us to use all their serving utensils. During our party, she had her staff bring out our salads and cake that was stored in their back kitchen. We really appreciate her and the staff that assisted us before and during the party.
Unfortunately, things did not go as well with our room reservations that I had made months before-​hand. We had been promised a ground floor suite for my elderly parents and in-​laws. We also had reserved a double suite for four of us. When two members of our group arrived early to check in they were given the double suite only to find that one of the bedrooms had a small bed (a «double») set up against the wall, obviously meant for just one person. The bathroom only had a small shower and no tub. Then when my 4 in-​laws tried to check in at around 6:30 pm, their room had been given away and they were told that there was only a double suite left on the upper floor. After much negotiating and conferences with all of the check-​in staff, none who would take responsibility for giving away our reserved room, the person in charge offered two separate one bedroom suites on the lower floor at the other end of the property. They settled on this as it was imperative they have a ground floor entrance. After we complained later that evening on the situation with the small one person bed in our 2 bedroom suite, Shawn offered us a discounted price or the opportunity to move to a 2 bedroom suite with bedding adequate for 4 persons. Since we were all unpacked and tired at that point, we accepted the lower price for the smaller beds. However, when we went to check out and pay two days later, no one at the desk knew anything about the new lower price. So, I had to re-​negotiate the price all over again, But fortunately, Regina was there, and agreed to give us the price that Shawn had promised us on Friday night.
After all this, I would still recommend this hotel as the rooms and facility were very nice, but would be sure and confirm the specific rooms and size of adequate beds with management in writing via email before arriving next time.

I arrive here with 5 family members yesterday, I am very impressed by the good service and clean room, it is a very pleasant experience to stay here! Of course the cost is over $ 500.00 a night, but it’s worth every penny! I understand quality service always cost money, I thank them to stay here to offer good service, it upgraded my trip, I love it!

Have stayed here during my last two trips to the bay. The suites are clean, comfortable, and fully remodeled. I also love the breakfast! Best value around and well worth it!

This place lacks the quality of service for their guest. Breakfast is supposed to be till 10am and they wrap things up a lot earlier than that. People getting in to eat between 930 – 10 am will lose out on the breakfast which is lame since it’s suppose to be till 10am. Staff should wait till a little after 10am to clean up The EV charging stations for EV cars are not only for people who don’t use EV cars. If you do have an EV Car don’t depend on this hotel because it’s open for anyone to park not just for EV.

Do you ever stay at a hotel and feel uncomfortable the entire time? Sure, the beds are comfy and the bathrooms are clean but does it ever really feel like «home»? Nope, probably not. Well, that’s what makes Homewood Suites different than your average hotel.
This hotel is broken into a few different buildings. There is a main lodge where you check in, and it also houses the food area, business center, fitness center, and laundry room. Mon-​Thurs there is FREE dinner from 5:30 to 7:30 in the lodge. The menu is posted on your (full size) fridge in your nifty kitchenette. There is also FREE breakfast every single day, also in the lodge. While it’s just the basics (waffles, eggs, sausage, etc.) it’s a nice touch especially if you’re rushing around and don’t have time to grab breakfast elsewhere.
The suites are absolutely gorgeous. Some are two bedroom, the one we had was a one bedroom. The living room/​kitchenette area is pretty roomy and equipped with a pull-​out couch and flat screen TV. The bedroom has a HUGE bed (definitely bigger than a standard king size) and plenty of drawer space with its own TV. The room is split into a sink/​closet area and a toilet/​shower area. This is good when multiple people are getting ready at once. I also loved the vanity lighting.
The location isn’t as bad as some people are making it seem. Yes, there are plenty of food options next door (Indian, Thai, pizza, Subway, Starbucks, etc.) and yes they close early every day (they’re for the employees in the surrounding buildings). But they do come in handy if you want a lunch option. The light rail system runs right outside the hotel. This service takes you right into downtown San Jose (which I LOVED) and it’s $ 4 for an 8-​hour pass. If you want/​need to go somewhere within Santa Clara or San Jose, this service will get you where you need to go.
The hotel has a lovely pool along with a great hot tub. There is also a grilling station if you want to cook up some burgers and hotdogs. There is also a shuttle service that will take you anywhere within 3 miles of the hotel. The reason I knocked off the star? Someone dropped the ball when it came to telling the driver to come get my friend and I from the Caltrain station. We waited almost 40 minutes, at 9PM, for the shuttle.
I would definitely stay here again. It’s a convenient location to SFO and SJC, as well as downtown San Jose and the SAP Center. It also makes you feel like you’re at home and not stuck in some random hotel room for a week.

First of all, since there is construction here, there are some rooms that are available and some that are not. I booked a room 2 double bed suite thinking it would be a two room suite, turns out it was just one. I even called ahead of time making sure it was a 2 room suite, the man I spoke to assured it would be, no his exact words were, «Its 2 double beds. Im pretty sure its a 2 room suite». I show up to check in to find out that it wasnt and that all the guy did was write a note for the front desk people just saying to check me into a 2 room suite if it was available. It then took 10 – 15 mins for them to finish checking me in and I even gave them 2 cards to write down. I then had to inquire about my bill a couple days after my visit. After 2 calls to Regina who handles that department and an email to the manager, it still took them 3 days, I repeat 3 DAYS to call me back. So bless your soul if you ever have a problem about your bill that needs addressing. After finding out why I was charged (which I take full responsibility for), I had nothing else to say. I also have yet to hear an email back. Theyre also renovating right now so there was still some noise when I came to check in at around 6 not to mention some creepy construction workers who walked around and stared at me. However not to be entirely bashful there is one girl at front desk who is really kind and nice, I just cant seem to remember her name but I assume she’s there a lot. Other than that, find a different hotel rather than this small next to nowhere place.

The short: In town for one night and needed a clean and safe place to crash. I probably won’t return and I wouldn’t reccommend it either though.
The long: I was taking a little mini getaway to San Jose for the night and when I was looking at where I was going to stay I recalled I had a certificate for a night after a previous bad experience with this chain so I thought I would give them a second try. The property itself is kind of beside/​behind a strip mall which makes it a little funny to find and with little signage it didn’t help. Once I managed to figure out where the front was I headed in to check in. I was quickly greeted and I handed over my ID, credit card, and certificate. The girl behind the desk had no idea what to do and had to call someone to get instructions on what to do. She then handed me my certificate back and told me I had to pay for the room first then mail in my receipt and certificate to the address on the back of the paper and then I would be reimbursed. I then pointed out to her it say FOR MANAGEMENT USE ONLY and said unless I was being hired by Hilton this was going to be a problem. She then called someone again and told them what the thing said and after some other questions finally handed me my key and ID/​card back. She directed me to my room and that was that.
The room was close by and I had no trouble finding parking. The property looked a little dirty like it needed to be washed or just painted on the exterior and in the stairwells. When I got in the room it was clean and okay. It was your standard extended stay room with a fridge and a 2 burner range and some basic utensils in the cabinets. The one thing that was ridiculous was that in the freezer there was a sign that said fresh ice has been made for your arrival but there was none and the machine didn’t even work. Some member of the staff did call to check and see if everything was fine and I mentioned my ice and they brought some right over.
The reason for the low rating aside from being a little disheveled and the staff needing training is what I found out after I left. Even though the staff told me I was not being charged for the room and I was only having a hold put on my card for incidentals the hotel put a hold for $ 500+ on my card!!! The room itself had I paid the going rate was only $ 139 so that is crazy. I’m thinking they put more than one hold on my card since they seemed as if they had no idea. Normally this isn’t a big deal but it really effected my trip to San Jose in other ways since their hold almost put my card to the limit. Luckily I brought my second card with me.
The funniest thing is I got a $ 0 balance receipt as I was leaving and an email saying I can stop by if I have a problem and when I went to the desk to talk to someone magically there was no one there who could do anything.
What works: Mostly clean and seemingly safe lodging
What to improve: Training desk staff and property in desperate need of a renovation. Maybe not putting holds of 5 times the room amount on cards!!!

Overall, this was a nice place to stay for 4 nights. We enjoyed the breakfast on each of our mornings there. We only made it to the free ~ dinner once, due to commitments with friends in the area. And if you don’t like the food there, the plaza next door has around 8 — 10 various small restaurants to choose from.
This place is also quite convenient to both 101 and 880.
The only relatively minor issues with the room were:
* the alarm clock — we could not update the time, which was about 70 minutes off. When the front desk called the first night to ensure the room was okay, I asked about it. They said that they’d have to send someone from maintenance to our room if we wanted the clock changed. Excuse me? We declined and did the wake-​up time offset ourselves.
* the tub/​shower control was a bit odd.
* my wife didn’t think the air conditioning was strong enough /​didn’t have good controls.
In terms of size, comfort, etc., there were no complaints. It was pricier than our prior stays at Homewood Suites, but this *is* the Bay Area.
Recommended, overall.

I stayed here a second time and had a great experience … my first time was during construction, and it was less than stellar and likely a fluke.
The ladies at the front desk were friendly and went above and beyond. The staff who made breakfast were helpful. The room was in great condition and was quiet. :)

FREE DINNER & DRINKS, friendly staff, called my room to make sure i’m comfortable with my stay!!! wow wow wow!!! also, plenty of restaurants in the same area, just walk out the building and there are 9 different restaurants to choose from

Overall this place is a great deal. I have states here several times and usually a great stay. I have an electric car so charging is a snap at the two charging stations (even though locals come and charge and no one checks.). The rooms are always super clean and the breakfast is not bad either. Next door are many restaurants including Starbucks and subway.

My daughter and I stayed here this past weekend, because she had a gymnastics meet very early in the morning, and we wanted to be close by. We are Hilton Rewards gold level members and the hotel was free to us with points. I would never stay here again. We checked in after dark and were directed to our «double secured» room at the back of the very poorly lit property. Double secured? Need key card to enter? Not so much. The doors to the building were broken and propped open. Anyone could have been walking around in there. My daughter and I had to force the doors closed behind us. The hallways smelled like a nursing home, with an extremely foul chemical odor. When we got to the room and wanted to shower, the water would not go above lukewarm. There was no hot water. I wanted to get some ice from the freezer, and although there was a sign on the bin under the ice maker saying «ice had been premade for our convenience», there was no ice. To the hotels’s credit, when i called the front desk to tell them about the broken security door, and the lack of ice, they brought us up ice, and notified maintenance about the broken door. It was repaired when we left early the next morning. This is the only reason I am giving this hotel 2 stars, instead of one. At least they responded to the issue. Still would never stay here again. Too many other hotels to choose from, and as a gold level rewards member, this is not what we are accustomed to with Hilton properties.

Basically, this hotel is just like all the others. If you are not paying the big bucks you expect a clean private place to sleep… it delivers that. We had a suite with a fireplace, kitchen, living room, and large king bedroom. It was clean and well appointed. Note: there is no stove in the kitchen. Though near the airport the noise was not an issue. I would skip the eggs at breakfast but other than that the food is fine.
Karla was our maid and she was super. Very sweet and accommodating with regard to making sure we had enough coffee and such.

Really comfortable rooms with every amenity. There is a full kitchen. Split mini A/​C which is quiet and extremely effective. We were here during a heat wave… no problem. Pet friendly without additional fees. Full frig with ice-​maker. DVD player in the room. Two TVs. Well insulated, no sound issues, quiet despite being near SJC, Really nice hot breakfast. This place is a real bargain for the money! Highly recommended. We’ll be back.

Amazing rooms. Amazing breakfast. Amazing staff. Over all i havent had a bad stay here yet. Keep it up

Thank you, Homewood Suites! You made my mother and her very particular husband very happy, and that makes me happy!
I booked my mother here using Hilton hotel points I’ve accumulated, so that she could attend my graduation. She had a horrible drive over I-​80, because the summit was shut down to traffic (THE LAST WEEK IN MAY!) and the drive took her 6 extra hours. When she arrived she’d been up for 22 hours and was cranky. She says the staff was incredibly polite! She loved her room, which was in Building 5. She was able to book the shuttle for the next day when they checked in, so she would be able to come to SJSU without driving.
She raved about the breakfast they served — make your own waffles, real eggs, coffee, etc — and when her husband had a problem, the shuttle came and got him and brought him back later. The whole time she was here, she kept talking about how much she loved the hotel and what a great daughter I was to have booked and paid for it (with points) for her. Whew!
So, any place that makes me look like a great daughter to my mother, and who makes my weekend that much easier by making my mother happy deserves 5 stars! Yay!

This place is a fantastic place to stay if your looking for a quiet home away from home feel with a modern appeal.
Pros
Room: The room was fantastic! The bedding was extremely comfortable and felt like heaven. The room was decorated in a cool toned modern twist. It felt cozy and yet upscale at the same time. Definitely surprising for the location that it was in. The bathroom was fantastic with a soap dispenser that was unique for this particular hotel.
Price: The price was relatively cheap for the room.
Kitchen: The place had a full kitchen and a door separated the bedroom from the kitchen which is nice if you don’t want the odor of the food in the bedroom. However, the kitchen can be a bit small for the room.
Cons
Service: The service can be rude at times, but it depends on whose at the front desk.
Location: The area is in a business/​residential district so don’t expect any night life or local grocery areas to be nearby.
Overall this place was a gem in the area because of how modern the room was. Definitely a nice stay away from home.