Hilton San Jose

The sign reads Parking $ 1.50 each 30 minutes so I parked for a 45 minute breakfast meeting. The cost was $ 10. The Hilton has a $ 10 minimum which must have been somewhere in the fine print. The whole thing was designed to rip people off.

I liked my stay of 3 days a couple weeks ago. The hotel is located quite central and they provide very quick valet parking. The rooms and the lobby are quite large. The only reason I didn’t give them a 5 star was that the breakfast buffet and the furniture was a bit outdated.
On the other hand the room price was quite fair.
Yes, I would go back there for the good reasons I mentioned.

I was attending a Notary class in the Santa Clara room and before it started decided to have breakfast. I met Nancy who was friendly and professional and mistook her for a manager. I asked about breakfast because I had gastric bypass and have special dietary needs. She was very professional and explained options for breakfast to me. Though she was very professional, her job and my experience was made difficult because the bus boys did not want to refill the yogurt because they were being lazy and told her to do it. Nancy was at the time occupied with other guests but assured me she would get it personally. The bus boys reluctantly brought it out but we’re not happy! Please seek out Nancy if you ever have the opportunity to meet this young woman. Hilton take heed, she personally made an unsatisfactory experience great!

Outdated! The initial impression of this downtown hotel was one of, «Hmmm what’s that smell?» It wasn’t particularly band but it wasn’t good. Smelled sterile but not in a pleasant way. More of a dentist office but even less inviting. Room was on the 7^th floor (716). It was nothing more than a holiday inn express room. For $ 300/​night you’d expect something more inviting and less Motel 8. Stiff beds, cheap pillows, bathroom with no fan or vent. Imagine 2 adults and 2 kids in 300sqft with no fan in the bathroom. Yay good times!
Let’s move onto the TV. Not only was the HD (maybe 720p probably 480p) tv old but also small for the room. When I turned it on it went to a media player or dvd screen. So not only was the guest experience not reset but then when I tried to hit guide, menu or change input I continuously got no signal. Only when I channel up/​down could I get to over the air antenna channels with scan lines through it. (Analog tv for those too young to understand)
We read through the reviews. If this is the «typical» downtown hotel experience, you guys have a LOW bar. This place is not worth the money. If my stay changes I’ll update but so far less than impressed. Disappointed really…

Poor quality all around. From the bedding to the loose wallpaper this is a horrible hotel experience. The parking is not complimentary, the tv channels are boring, and any good movies to order are a good 18 bucks. Even a bottle of water is 6 for a small bottle or 9 for a larger bottle. The tap water tastes like sewer.
The bathroom is dreary, the pool is dismal and the hot tub is cold. The walls are thin so I could here EVERYTHING around us and the room is heavily overpriced as it is. The décor is ugly and there is nothing entertaining offered by this place.

Rooms are nice and depending on which side of the hotel you’re on there is a good view. Rates are what you’d expect for downtown San Jose and parking is on the pricier side at $ 24/​day. It would be nice if they had free/​reduced parking for guests but I suppose they feel if you can afford $ 150+ a night you can afford an extra $ 24/​day on top of that.
Of note was the fact that I had to wait 3 hours for towels. If they were backed up I’d have been happy with knowing I wasn’t forgotten.

Staff was accommodating. The rooms were clean but smelled stale. However, the bed was really comfortable. Hot tub is small but was nice and the pool is almost non-​existent.
Hotel is within close walking distance to many restaurants and the town square.
The hotel doesn’t offer a shuttle from the airport, but you can take the metro light rail. There’s a shuttle bus outside the airport terminals (#10) it will drop you at one of two different trains. Take Metro Light five stops to the convention center stop to exit for Hilton. Train ride is $ 2.

I stayed for one night before my early 6AM flight out of SJC. My stay was brief, but I was very pleased.
Parking: There is valet available for $ 36/​night. I opted to self-​park for $ 24 since I needed to leave at 4:30AM and I didn’t want to have to wait for the valet. The garage is just around the corner from the hotel. $ 24/​night fee also has in/​out privileges.
Check-​in: pleasant and very quick.
Room: I got a room w/​a king bed on the 17^th floor. I had a decent view of the city. Room was clean and comfortable. I couldn’t get the room thermostat to work– I was cold and turned up the thermostat to 75. Nothing. I was so tired and just wanted to sleep at this point, I didn’t care.
Lounge: It’s on the 18^th floor with access from the 17^th floor. Typical lounge fare– fruits, a couple of hot appetizers. I was looking for some soda but couldn’t find any and I wasn’t able to locate a staff member.
Overall, it was a good stay and I would stay here again before another early morning flight!

I love this hotel. My mother would take me here on my birthdays with some of my little girl friends for YEARS! We would always have the same room (1526) and it was the best times of my life. The staff is always so amazing as well.
I would like to share my newest addition to the story: This past New Years 12/31.2015, my boyfriend brought me here and invited all of our friends for a wonderful New Years Pre-​game session. There were cocktails, and pictures and music. This is the same day that my boyfriend became my FIANCE! Yes, he proposed right in the room and it was so magical. it was super wonderful! The staff was very kind to us and had brought up champagne.
We will definitely stay here again soon, we had such a magical time!

Floor: 5^th
Check-​In: Early Fee waived. It’s 8AM and I’m too cold to want to try coming back at 1PM. I just wanted to sleep for a few hours before having Christmas Eve fooooods.
Room Service:
— Seafood Pasta: The shrimp was a little fishy tasting, the prawns had a lot of flavor and juice to it (probably pre-​seasoned?), the fish was bland and tasted like it was boiled in water. Biting into it had no flavor, just liquid (and not the good juicy kind). I asked for extra parmesan, they forgot it– I didn’t ask for them to come back a second time to bring it to me. THe guy who delivered the cheese scared the shit out of me, he looked like a bouncer. I don’t know what happened to my little room guy who brought me the food.
WiFi: comp’d! Free Internet for the holidays! Hey-​o! Yes, we were excited. LOL I don’t know why, we were barely in the room.
Nights in hotel: Bed was clean and the bathroom wsd too. All a person could ask for right? But whoever was next door to us got some good, loud lovin’ at 4AM both nights we were there. And whenever they finished, we heard the toilet flush. We understand things happen in a hotel, but the toilet had a loud clanking sound when it was done flushing. Like some prisoner is trying to escape.
Pool: what is that? something to just dip your legs or feet in? i don’t even think anyone could «swim’ there per say… but the jacuzzi was nice, up until the champagne bottle folks came out and ruined the fun for other guests. So hey! Thanks Hilton for NOT ENFORCING your rule at the «pool» **(no update here)**
Fitness Room: a good amount of treadmill, but there was an older gentleman just chilling on the bench watching TV. for the little barbells were done on the treadmill. THen the squat bar… a gentlman there in his prime, taking a lot of selfies and not working out at all. A girl needs to lift too bro. After I finished my run and weights… he was still taking pictures. (Tip to kind stranger, those are some small ass legs, that squat bar, is used not as a photo prop, will do wonders for you)
Parking: I skipped parking, I didn’t want another incident to happen to my car needlessly.
** It’s the holidays, and we tip. So… Jeffrey, refused our tip, so we left it there on the counter for him at check-​in. He called us a little later, and comp’d us as well for all you can eat breakfast. Score! As each voucher was worth about $ 20 each.
**** No, I didn’t use my Hilton Gift Card, it’s still sitting on my desk. :)

The downtown Hilton was a bit of a challenge to get to with all of The Holiday parties going on. We had reservations at Mortons Steak House just around the corner but due to the intense traffic congestion found it to take nearly a half hour to progress a few blocks. The outdoor carnival and Apple Event as well as Theater Productions for kids were making it nearly impossible to get to the Hilton Garage at which point the sign read «full»
Intent on making our company party reservation, though now fashionably late – we double parked in the garage and ran to the front desk. We had Valet but were concerned that with no alternative spot to park our car– we would be missing in attendance if someone didn’t help.
Enter Tim Coyne. He efficiently checked me in, keeping calm under pressure– personally assisting us in the garage– putting our mind at ease as we shuffled to our reservation. The problem solving he modeled was absolutely stellar and our initially stressful night was a success due large in part to his professionalism and poise and Outstanding customer service. Thank you Tim! We will return to Hilton, San Jose!

I stayed here about a month ago for a couple nights. One of my best friends was getting married nearby.
ROOM:
Another bridesmaid and I shared a room, we each had a queen bed. The room was very nice, clean and up-​to-​date. The bathroom was nice and clean as well. The complimentary sample products they had for us were very nice as well.
CUSTOMER SERVICE:
Overall, customer service was good. There was a little misunderstanding with another bridesmaid and her reservation, but luckily it was taken care of. So, overall I was very pleased with the customer service.
FITNESS ROOM:
I worked out at the fitness room a couple times and it was nice. Not too big, but had everything you would need. The cardio machines also had a nice view. The fitness room is connected to the pool. I did not go out there, but it seemed nice. Not too big, but a good size.
PARKING:
They have self and valet parking. I did self parking and was pleased.
SURROUNDING AREA:
It is walking distance to a lot of restaurants, bars and other hotels. It is connected to the convention center.

Hotels don’t get better than this when paying a normal rate. The gym is excellent, pool/​jacuzzi looks peaceful, restaurant was great, rooms are available with a mini refrigerator & microwave on request, perfect location to walk to shopping/​restaurants, room temperature control is excellent. This is one of the few times I honestly can’t find one thing to complain about in a hotel.

Nicely located near some decent restaurants, night life, and light rail (for Levi Stadium). Glad we stayed here rather than by the stadium for the game.
Rooms were clean and nice, typical Hilton. Doors are super heavy, noisy — require you to pull it shut. Didn’t close automatically.
Most day time staff were super nice, except late night staff were not overly helpful. Room service and bar close at 12.
Loved the free wifi and starbucks in the lobby.

Horrible service, unsanitary quarters and mediocre food. Spend the extra few hundred and go somewhere else, better option than catching some disease here.
Add bad breakfast to the list.

This is a nice hotel, but I was not treated like a guest here. My room was stylish, modern, and clean, and I liked the Peter Thomas Roth toiletries. The lobby here is also very nice, and has several Mac and PC computers for guests to use.
Every staff member I met here was rude. On Friday night I had 3 friends over after we attended a concert. We were drinking wine and talking (not playing any music, not excessively drunk). We got a knock on our door from a hotel cop (not even a real cop), who was extremely rude and aggressive, demanding to come into the room to count how many people were in there. I refused, and he threatened to call the actual police. I laughed in his face, and he went away. 15 minutes later, he knocked again, and told us to just please keep it down. Okay.
I can’t believe I paid $ 280/​night to be threatened by a fake cop and treated like a child. Stay somewhere else.

Reason for stay: Work /​The Fit Expo
Duration: 2 nights
The company in which I was representing at the Fit Expo last month paid for me to stay here 2 nights during the time in which I was working and the stay comfortable. I came into a couple of problems while checking in as booking was done by a third party but the guy working the front desk was very nice about it and helpful.
The room was large and clean with a Fridge which I loved as I travel with food. The best part of the stay though really was the location, the Fit Expo was held in the convention center so I didn’t have to drive anywhere for work (I hate driving in San Jose!) and even once finished work as it’s right downtown all of the restaurants and bars are within walking distance.
The Parking here does suck though, it’s $ 24 and not validated. I’m fine with that but the parking lot is not in the least bit fun. Spaces are small, pillars are everywhere in awkward places and people were parked at all kinds of angles making it so hard to get around. I only have a small Elantra GT and still there wasn’t much room to open my door and get out, you have to be really careful not to knock the neighboring car.
Overall a good stay, I would consider it again for future work trips.

It’s strategically located in the down town area. Near Silicon Valley as well as Santana Row.
Newly renovated… awesome facilities (gym, pool, etc.)

Very convenient to get to via VTA transportation because it’s literally just right in front once you get out of the train. If you’re driving via car then you can park in the garage or the $ 7 parking lot for the whole day across the street. It’s also next to the San Jose McCenery Convention Center so if there’s an event that takes place there and you don’t want to drive then take the train and you will get off in front of it too.
The organization that I’m a part of held an event here last August and another one today. I like the very modern, spacious lobby with futuristic styled chairs as well. They have big hall rooms for bigger events on the first floor then smaller halls for good amount of people on the second floor. The valet crew are very friendly to our mentors who like their cars valet parked. The hotel staff itself are also friendly. I’d prefer to have some events held here rather than other hotel places with more strict hotel staffs.

The staff was super nice! And the hotel was super clean and modern looking. The only problem was that the doors to the rooms were super heavy. You really had to push and pull to open the doors.
The bathrooms were nice too, and I love that the tub and shower were separate. I liked that it was connected to the convention center. It allowed me to walk a block inside a building to the other street without stepping outside.
Nice hotel but nothing stood out from other more fabulous Hiltons I have stayed at.