Hertz Rent A Car

No one knows what’s going on at this location. If you need a car rental near downtown San Jose, you should pick a different location.
When i arrived, I found that this is not a standard location. It’s actually run out of an auto body shop. This location is listed on Hertz’s website as a corporate location but I’m not sure how true this is. There was a small desk for Hertz, with the appropriate sign and corporate logo, inside the lobby. However, no one at the desk even though I had made my reservation well in advance. The representative from the auto body shop didn’t seem to know what their exact relationship with Hertz was.
I called the customer service number associated with the location and they didn’t seem to know why no one was there either. Eventually, after waiting about 15 more minutes and calling again, they had someone pick me up and take me to the 1040 The Alameda location, which is apparently where the person I spoke to on the phone is based. Apparently the 575 West San Carlos location is considered a satellite location. I didn’t inquire further as to what this means because I just wanted to get the car and go. The staff at the 1040 The Alameda location was helpful and got me on my way.
I am really not certain if the 575 West San Carlos is Hertz owned and operated or if it’s a franchise that the auto body shop runs. It really shouldn’t matter, though because it’s Hertz’s brand and reputation that are on the line and they should take responsibility for these kinds of problems. Hertz should just close or end their relationship with this location because it’s clear that no one knows what’s going on there.