Hertz Rent A Car

I am very dissatisfied with the counter service on the 1^st floor. As I went to the counter no one was waiting to help. I waited. I didn’t realize that I had a booked reservation already on SWA so as I asked for a car and tried to give my hertz gold no. To the woman on computer she continued to distract me as she purposely saw that I had a reservation already which she should have said sir you already have a reservation and sent me to the Gold list. Instead she booked me a new reservation so that she could get credit for the car. I am so unhappy with this type of illegal smoke and mirrors that I will also file a review on Unilocal and other travel sites. I am a gold five star and this type of service should not be allowed just to get credit. It caused me time and money. I may start using National more!

I usually like Hertz very much, and usually experience no troublesome issues, except, occasionally, when they are swamped, or, rarely, when their automated system goes down. However, this time, when I arrived at SJC airport, and went to the parking space/​location that was nicely emailed to me in advance, there was a different car than indicated in the email. I double-​checked the location, and it was, indeed, correct, #330, and my name was also indicated on the LED display above the parking space. However, what was suppose to be a Kia Sportage was, instead, a large GMC Yukon, which was actually nicer. I didn’t think too much about it, figuring I was just in luck for getting a bit of an upgrade. However, when I got to the Hertz exit gate, I was asked if I upgraded my car. I said «No». They said they were going to charge me an upgrade fee, or I would need to go back and find my own car. .. They didn’t even know where it might be: «maybe within a couple of spaces» or across from my space. So, a bit disappointed and perturbed, I drove the big car back, and spotted my Kia in #348. .. nowhere near my original spot. This wasted MY TIME, and put the burden on ME to get the correct car. If I were Hertz, I would have sincerely apologized and probably just offered to waive the upgrade fee, since it was actually Hertz’ fault, NOT MINE. I will remember this for a long time, and let others know about this bad experience I had.

Renting my car from the San Jose Airport Hertz was the easiest rental and I have had. Walk straight to my clean vehicle and drove to the gate, showed my license and was on the road. Return was just as easy! Thank you To the team at Hertz!

The Gold service was just as expected. The right car was in the space with my name, the check out was extremely fast, drop off had my receipt ready before I got out of the car, and they drove me to the terminal in the same car.
Excellent customer service.

I’ve never written a Unilocal review, but this experience was so horrible that this seems like the perfect time to start. I am confused as to why I bothered to reserve a car because Hertz neglected to have any full-​sized vehicles available. I was given a compact Prius for my family of 5 and told that if it was too small that I could exchange it during our trip. After checking with 3 other Hertz locations along the way, we finally managed to get «upgraded» to a mid-​sized vehicle, still smaller than the full-​sized car I reserved. Between the obnoxiously long lines, employees with poor attitudes and unprofessionalism, and lack of vehicle availability, I will never rent with Hertz again.

No cars for another half hour!!!
WTF? What kind of Car Rental company doesn’t have ANY car available for a reservation? Several people waiting on the luxury to use Hertz? Wow, this is why I stopped using Hertz years ago. Keep my Gold status, absolutely useless.
Update Sanjeev helped and did get me a car.

Easy access to vehicles. Check out and check in were quick, friendly and professional. One of the better airport rental car experienced.

Negative star!
Placed a rental order for a midsize sedan on
picked up at Crowne Plaza Hotel. Unfortunately, when I arrived they had just ran out and asked me to go to the airport at my convenience to pick up a midsize sedan, as this is what I had paid for.
Got into the compact vehicle to find it filthy. Arrived at the San Jose airport to exchange for the correct rental. Waited half an hour for the lead on shift this evening to help correct my car rental situation, however rather then doing so with proper customer service sad to say she did so with attitude telling me that there is no cars available. And yet again asked us to come back to get the correct rental car. Rather than dealing with the current situation she asked us to take up with where we rented. As I walked back into the garage to pick up yet another compact vehicle we passed by a handful of midsize sedans.
If the reason to having midsize sedan’s in the garage washed and waiting was due to these were «reserved.» This is an unacceptable answer as we did the same, in addition to, drive from one side of town to the other to have what we had «reserved».

I understand that no one is thankful to be working on thanksgiving. However, this was the worst customer service I have ever witnessed. Woman working front desk was unbelievably rude to my father and I when we came to pick up a car around 8pm. There was not another soul in sight, she was not busy at all. I was just take back by her attitude. Especially towards my very sweet, friendly father. We ended up not being happy with the car we got, but decided it was better to deal with a car we don’t like then have to speak to her at the front desk again. I will not be renting from Hertz again.

Booked a hotwire rate and was given a Hertz reservation. The automated kiosk is actually a live agent machine. The lines for both agents and kiosks were the longest of all companies at sjc. Terrible experience, will never use Hertz again

On site rental is the best. No shuttle bus annoyance. In and on your way with no delay. I fly into San Jose rather than SFO for this very reason.

Beware of this company!!! Hertz is running an insurance scam. If you decline their coverage, they will get you once the car is returned. After my last rental from Hertz, 2 months later I received a letter in the mail asking for $ 168 for damages to the vehicle. I fired off a letter demanding evidence, photos, times and dates and the only thing they could produce was a form filled out by another customer they rented the car to denying the damages, thus trying to pin them on me. I am still in the process of dealing with their «customer service» that has not responded to my emails or calls.
Do NOT rent from Hertz! Super shady!!!

Hertz used to be my preferred rental company, except that they were always the most expensive. I’ve been renting National for the last year or so, though, due to work, and have grown accustomed to their speedy processing and great service. I was forced to use Hertz on this rental, though, which at first I had no problem with (except that I missed out on some National points) until…
I showed up at the rental desk and was immediately annoyed just by having to wait in line. With National’s Emerald Aisle, you show up and take any car you want… just flash your license on the way out and you’re on your way. It’s great. Worse was the fact that there seemed to be a lot of confusion surrounding every rental going on, so people kept showing up to the counter to ask questions, making the rest of us wait a long time.
At the counter, the agent was really nice… so that was a definite positive. She gave me instructions to grab my car, and I was on my way maybe 15 — 20 min after getting in line.
When I found my car, I was a little let down to feel like I was driving a 1999 beat up Corolla (it was actually a Mazda mini van like thing that was probably new, but the car felt cheap and crappy). Sure, the agent had asked if the car was acceptable at the counter, but I didn’t know the difference (or care that much, really… it got me around), but there was a stark difference between the cars I’m used to renting with National and the car I got with Hertz.
I got in the car and headed for the exit, where I met a huge line that was barely moving at the exit. I SAT IN THIS LINE FOR ALMOST HALF AN HOUR BEFORE I FINALLY WAS ABLE TO GET OUT – and even then, it was only because they finally brought a 2^nd person upstairs to do checkouts. There were several times where I thought about just re-​parking the car and turning in the keys saying «Nevermind, I don’t want the car it will be faster to walk» (but in the end I didn’t).
The rest of the rental was fairly standard. The car sucked, but was sufficient. All the agents I interacted with were really nice… just general suckiness for the rental experience as a whole.

Never again!
My car was in a fender-​bender and I got an amazing deal on
for a rental while it was in the shop. Unfortunately, after I booked my reservation, I discovered it was on Hertz…
When I went to the counter and told them I had a reservation, they were friendly. Once they looked me up and saw that I came through Hotwire, it was like the clerk morphed from Jekyl to Hyde — he turned mean, surly, and couldn’t have given me a harder time if he had pulled a gun and done a strip search…
No discount is worth the crap these bozos put me through — Never again!

I book my cars through hotwire. I had made my selections and been matched with Hertz. I prepaid for a compact car. When I went to pick up my car, the attendant tried to upsell me an upgrade. I declined. Apparently, no one takes you to your car and does an inspection. I was just told what stall I’d find my car. They had assigned me a Chevy Spark. No way. It was slightly larger than a smart car. I went to the booth on the second floor to discuss. The attendant was loudly taking a personal call, puts her mom on hold to tell me I needed to go back down to the counter because she didn’t have the inventory list. What exactly is her job? Anyways, I proceed back downstairs to upgrade to a corolla (yes, a Corolla constitutes an intermediate car) for $ 7 extra a day. I come back to return my car 3 days later, and the attendant at returns asked me why I had filled up my tank. I told her I did not purchase the fuel option. She tells me I was charged for it and I’d need to go back down to the counter to have it canceled. A $ 50 fuel option that I did not request. So, once again, I head downstairs to the counter, and a very rude female employee, sucking on candy and salivating while speaking to me, proceeds to tell me that the fuel option is non refundable. I tell her it was never requested therefor I am not asking for a refund. She calls the manager and he issues the cancelation.
Hertz, your employees are incompetent. As the face of the company at a major international airport in the heart of Silicon Valley, teach your employees to have better customer service, not try to scam people, conduct themselves professionally, do not eat at the counter, and have an overall pleasant demeanor while speaking to customers. Travelors have many options when choosing a rental company, and I will never choose Hertz again.

I had a fine experience renting here. Originally I reserved a car from a cheaper company a few counters over only to find when I arrived on schedule that they were completely out of cars. Desperate, I walked over to the Hertz counter and they were able to put me into a Nissan Sentra at a reasonable rate and a AAA discount.
Car was fine, check in and return process were easy. The representative didnt try too hard to sell me the upgrades which I appreciated. Knocked down a star because I rented the car for 4 days plus a few extra hours and for some crazy reason I had to return the car by 5:00pm or the rate would bump up to a weekly rate which was almost double the daily rate for 4 days. As I had a 10 pm flight, I inconveniently was forced to arrive crazy early so as not to pay a couple hundred dollars more. I would dock more stars for this but it’s more of a Hertz issue as a company than a complaint against this branch.
Overall it was a good choice and car was in good condition, staff quick and courteous.

Another below #average establishment and employee. Booked a car at Hertz for a month through Hotwire. Got to the counter and gave the lady my full name on the reservation, credit card, and my drivers License. I rent cars all the time, at least a dozen times every year and that’s all I ever provide .That’s all they ever need from me. But This lady wanted more info as if I was applying for a huge loan or something lol, she wanted a «Hertz confirmation number». I made the prepaid reservation through Hotwire and only got a Hotwire confirmation number. I told her I don’t have the Hertz confirmation number and that it was never provided. I went through all my emails and found no confirmation number from Hertz just the Hotwire Confirmation #. Although she already found me in the system she still insisted I provide her with a Hertz confirmation number. She said its to make sure the car is being rented out to the right person. I told her you have my drivers lic with my name address on it. She replied «there could be other people with your name» lol I replied «and with the same address?» Looking irritated, she again tells me to get her the Hertz Confirmation number. So she made me google Hertz customer support phone number (I’m sure she knew what the number was) and had me call to get a stupid Hertz Confirmation #. I spent quite some time there. Don’t think it was all necessary. She acted like I was buying a home or something. Lady I’m just renting a freakin car! Don’t understand why she made it such a big deal. Like I said before I rent cars ALL THE TIME, so I KNOW she didn’t need no stinking hertz confirmation number. If she did in fact really need it I’m sure she could’ve found it a lot faster than me! Smh STEP IT UP HERTZ! The lady who helped me should not be working the front counter, she has this very negative vibe. She does not smile. Put her in the car wash or something.
I know rental car employees make commission when they sell insurance and I I know personally what it’s like to be on commission so I usually always buy the coverage to hook them up cause I’m charitable like that even though I don’t need it because my credit card company covers the car. I declined all insurance coverage this time. Maybe if she was just a little nicer and didn’t give me such a hard time… I mean look at the photo I posted of her. Smile lady. Sheesh. It’s ok Jesus loves you, but I don’t… Hertz look at all your reviews. They aren’t looking too good. Unilocalers don’t lie.

I am so fed up with Hertz!
Back in February I had a rental from hertz, the car had a broken head light switch that look like someone punched it and pushed the switch in to the dash which was I am unable to access it to turn the headlights on.
Then this week I was given a rental car from hertz that had barf on the dash and smelt like someone dump a whole bottle of perfume to hide the smell that was very disgusting. I took that car in for an exchange then was given a VW jetting which I thought was fine till I got where I was driving I could not get the key out of the ignition, the key was stuck I had to use a lot of force to get it out. Then that day the car was sitting in the sun so it was hot in side the car so I went to turn on the AC and then I find that the AC does not work. So I go back and exchange that car and they give me a Chevy cruz which had spit on the dash and driver side window and door, and smelt like cigarettes just as someone been smoking in the car for years… I don’t know what is wrong with Hertz why they can’t clean their cars up before giving it to the next customer and why they can’t fix their cars. I would never rent from Hertz again and would make sure my friends and family does not use Hertz.

Came by exchange a vehicle picked up from HLE due to a leaking tire. The exchange was seamless and they acknowledged my Hertz #1 Club Gold membership upon exiting the garage.
Got upgraded from an A class (Economy car) to a C Class (Mid Size) 2014 Honda Civic LX with 11k miles.
The staff behind the counter were all in Hertz uniforms with name tags.

This is one of the worst rental car counters I have ever experienced.
They are consistently understaffed. Recently I had to wait in line for nearly 30 minutes to get to the counter despite every other rental car counter having no wait. I’ve attached a photo of the line with them and the lack of lines elsewhere.
And they openly violate their own policies. At a recent visit, Hertz told me no cars were available in the class I had rented and instead of upgrading to a class that was available they made me wait 30 minutes until one was available. They even told me that nicer cars were available and tried to upsell me to one of them. I told them that I thought the policy was upgrade customers when their reserved car is not available but they couldn’t do that with the class that was available. It was nauseating and frustrating.
I even tried to speak with the desk manager, Maria Ocampo, and she was unsympathetic and unhelpful.