H2O Crystill Pure Water

My wife and I have been going to Su Crystill for over 3 years and love getting the water here. The owner is very knowledgeable and passionate about clean water and has given us pointers over the years on what types of water we should be using for various household purposes, how to clean our supplies, and all-​around general tips. Simply put its a great place to get clean, healthy water at a great price and excellent service.

This is not just a job for the owner. He has a passion for pure water. He wants you to be informed and satisfied. He will help you too. If you are unable to load up your 5 gallon water bottles he will help you. He is informed and enthusiastic about what he does. I am a happy customer.

Best water in town. Great owners who are friendly and know their business. Place is immaculately clean and no shortage of carts. It says something when people are willing to wait for the place to open.

This is the only place in the area that actually maintains and changes their filters. We get R/​O water for our fish tanks and he provides good filtered water, unlike other places… We went to another place down off Bernal and obviously she hasn’t changed her filters and was selling tap water and our fish died. Super upset. We do make our own water too. But when we need advice or supplies for our system the owner and his wife are super helpful. They are 35cents a gallon. But I you get what you pay for… And that’s good filtered water.

This place have a best customer service, the owner is very friendly, and he explaining everything about his water, I’m been they customer for 2 years and do not like to switching to any other business.

H2O Crystill Pure Water has both the cleanest water in the Bay Area and also the best service I have ever received. The owner, Walter, took me on a personal tour of his store and explained the thorough process by which he purifies his water. What I learned from him was: 1. our tap water is full of toxins and bacteria that no one is aware of, and 2. His filtration system for both reverse osmosis and distilled water provides the best drinking water I have ever tasted.
On looking at the other reviews, I cannot understand how people could complain of the service. Walter goes out of his way to make sure everyone in the store is helped. He says hi to everyone that enters the store, educates them on the importance of getting clean water, helps customers with collecting and taking their water containers to their cars, and will even go to customers’ homes after work hours to install an in-​home filtration system in their sinks. This is customer service like I have never seen before.
If anyone wants, healthy, pure, cleaning water, please visit Walter at H2O Crystill Pure Water.

Apparently, this water store also goes by Su Crystill so I’m posting the same review.
I have walked in there twice and both times were not impressed by the guy’s unpleasant demeanor. I asked him what he recommends for cleaning water bottles and told me about H2OK. He wasn’t rude but I sensed condescension while talking to him. Furthermore, he is not a good listener. He offered to clean my two gallon jugs so he opened a bottle. He poured the entire bottle of solution into a jug, shook it and then poured it back into the bottle. He claims the solution is reusable until it expires which is not the case at all! In doing so, he has rendered the cleaning solution unusable. I was so skeptical, I contacted the manufacturer of the bottle cleaner and learned he was not using the product correctly. Worse, I had to pay a fee to use his ATM because he only takes cash. B of A charged me a fee and his ATM charged me a fee, totaling $ 5 for a $ 20 withdrawal! I am livid because I paid over $ 13 for a product I can’t use! If one doesn’t know how to use a product don’t sell it and mislead your customers. I wasted money on a tainted bottle thanks to his ignorance. I’m taking my business elsewhere.

This guys is not so friendly.
Negative — they don’t let you rinse your bottle. This is a stupid policy. Give your customer a way to rinse their bottle. Make it easy for them. It’s an inconvenience. Think by asking yourself why people buy water?
Cash only. That’s BS now-​a-​days. Another inconvenience.
There are other water sellers in a one mile radius from you. You’ll go out business if you don’t make it convenient. Be friendly too and smile when someone comes in. Don’t assume people know your store policy once they step into your store.

First I went in to buy a top for my water bottle. They did not have any screw on tops but the man at the store told me that the snap on was the same. I was very reluctant but bought it. Oh yeah but he did try to sell me a used dirty one for $ 8. I payed the $ 10 and took the snap on. I took it home and tried it. It fell apart. I took it back to the owner and told him. He said «you broke it». Clearly I didn’t buy this to take it home and break it. All I wanted was a replacement. He saw it was still unused. He refused to help and told me to take him to small claims. I would NEVER buy something as important as water from someone like that. If he’s that bad off what corners is he cutting when he is running his business. Probably not changing filters. And I feed my water to my baby. Nope not willing to take that chance. There is a better one just a few block up the road.