GreenWaste Recovery

Unfortunately you can’t post a review with ZERO stars because that’s what I’d like to do for this company. They have ZERO customer service skills and they wonder why I got snippy with them on the phone. Every time I’ve called they are rude and unprofessional. Sure I’m late on my bill, but don’t put threats on your customers. They’re lucky we HAVE to utilize their services. Believe me… if there was ANOTHER company that provided this service, I would totally go with them. They don’t even have an app! It’s silicone valley. Get with modern times already. And bi-​monthly billing? ! Wtf is that about?! Pinche pathetic. I’m paying monthy regardless. That billing cycle doesn’t make sense at all. Who does that BESIDES them? Ugh!

The first truck came by and picked up my Recycle. Later the 2^nd truck came, and I ASSUME it was to pick up my Garbage. But there were no bins at the curb. The big truck stopped, the drive got out, went all the way around the front of his truck so he could look up into my driveway to be sure he hadn’t missed anything! I COMMEND him for doing his job thoroughly!!! THANKS Happy customer in Los Altos Hills

Greenwaste has one of the worst customer service that I have experienced especially the person that answers the phone when you call the customer service phone number. She is rude and speaks in a very accusatory tone. I scheduled a bulky item pickup and their driver missed the pickup of the item that I left at the front of the driveway. The customer service person accuses me that I did not leave the item out instead of explaining that they made an error and will arranging the pickup. She instead says I have speak to a supervisor and will reschedule a pickup until we call you back. Too bad this is the only trash service that services Woodside. I would cancel in a second. I recommend that they hire customer service that actually treats their customers like customers.

These people are super disorganized. The bill comes late, and you get only two days to pay it. Waste Management treated us a lot better, they were better organized, and they were less expensive. I also heard the city got their garbage for free while we are stuck with the rate hike. Thanks a lot! Not much you can do since it’s a utility, and a beuracracy for that matter. Let’s hope the Monterey Peninsula regional waste district comes to their senses and gets the old carrier back!

HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! The customer service is non-​existent. I cancelled service back in June and have received statements every month saying my account is past due. Now I received another with deliquency finance charges. I have repeatedly emailed and called asking to cancel and be contacted to confirm cancellation. I HAVE HEARD NOTHING!!! I have now contacted an attorney and will be filing a suit against this disgraceful company.

This is a good place to work. Everyone speaks Spanish so brush up on your Spanish. My husband works here and we enjoy being here. Sometimes there is a language barrier. There is always fresh coffee in the morning.

RUN AWAY FROM GREENWASTE. They are quick to take your money but will not deliver your equipment when they promise. I ordered my dumpster, they charged by CC. I arrived at job site next morning to meet them– after one hour-​no show. I called Omar at Greenwaste, he called driver– no answer. After 2 hours-​no show. I called Julie at Greenwaste, she promised 11:00– no show. After 4 hours– no show. I called Greenwaste a third time-​they promised 30 minutes. 5 hours later-​still a no show.

This is for Monterey County. Horrible. If I could give no stars I would. It took 4 days to get our garbage cans after our city decided to switch contracts to this company. We were «lucky», as some nearby cities waited longer. I could never get a hold of anyone, finally heard back almost 2 weeks later! We were told our pick up days may change? Haven’t heard a thing yet. Definitely NOT impressed with this company.

My Review is based on street cleaning. Truck number 632 actually did a great job! Imagine my surprise. He stopped in front of my house backed up a couple houses and re-​did the curb again. Without any prompting or comment from a homeowner. My neighbor across from me has called the city to make them come back when a guy just ‘drives’ down the street. Wow, I think that is great that he did the job well from the start.
Street cleaning isn’t only aesthetic but environmentally important too. I am in San Jose, never had an issue with trash pick up ever but we are on a typical suburban street.

I’m so tired of calling these greenwaste in Scotts Valley and tell them they missed my trash can. I live 3 miles out of Boulder Creek and the house next door is a summer rental. I think greenwaste thinks my trash belongs next door to the summer rental and they don’t pick up my trash every other time. WHAT A PAIN. Just wish we had a choice of garbage pick up companies. You will have a hard time reaching their customer service. And when you do reach them, they will just ignore you or will not hear your any problems. I think they have this bad employee attitude that should be fix immediately. I really would love to drive to their office in Scotts Valley and dump my garage on their door step, then maybe get someone to call me back

Live in Felton and our garbage has not been picked up like typical (every Friday). Phone the office only to find it closed. Not sure why our street was not picked up for trash and recycle. Yard waste was picked up.
There wasn’t a holiday. My account is in good standing. So what’s up?

I just bought a house in boulder creek.
A couple snags at first, but thank goodness for Valerie Chavez for helping clean up the issue. If I were to change anything it would be the customer service ‘girls’ who answer the phone. Even other reviews here say this… SNARKY. There is nothing like being talked down to when you are trying to get a new service to your house.

Snarky customer service. Shudder at the thought of having to call them.

Supposed to pick up trash every Friday in my area, they often don’t even show up. Customer service promises to provide info through the mail which never happens except for the bill. Found out that I’m being billed for a larger bin then I actually have, which is about the size of a standard kitchen trash can. This company is just not good in general, it’s a shame that we have no other choice.

Just received my 2014 extra trash coupons in the USPS last week. They aren’t putting them inside an envelope so they could be mistaken for an ad or flyer and get tossed.
Anyway, I’m thrilled that I do not have to phone them this year and beg for them to send them out and be chastised by one of the customer service folks about how they sent them and they’ll send them out again just this once… What a huge relief!
I dislike being chastised by Greenwaste customer service people.

@ 9:26am this morning (11÷14÷13) on 101 South between Palo Alto and Mt View I noticed trash blowing out of the top of one of your garbage trucks as it drove down the highway — I think the # was PA 526.
Can’t you cover the top of the trucks with mesh or canvas so the trash is not blowing out?
Seems very un green allowing trash to be added to the highways.

As usual in the utility service industry companies like Greenwaste don’t care about customer service or quality of service since consumers don’t have a choice. I just moved into their territory from the City of San Jose and am quite disappointed.
They keep promising to send out dump coupons but never do.
If you call them you are lucky to get anyone on the phone that is helpful and doesn’t just want you off the phone.
Their recycling service is not customer friently either since they give you a very small garbage can and will only pick up recycling every other week. Instead of being «Green» Customer Service tells me that if I have more trash to take it to the dump on my dime so my recylcing goes into the landfill. I end up throwing my recycling in the trash or going to the Recology Landfill. They do this to save themselves money and since we are in an unincorporated area there is no City Council to make them have a decent service.
If their answer is to take my trash to the landfill when they miss my cans and don’t have a workable recycling service why have this service at all? I’m probably going to cancel and just run cans to the dump.

BAD DRIVER ALERT — Blonde in the Ford Escape — LICENSE Plate 6DYB971 — Stop Texting and Looking on your phone while swerving (changing) 4 lanes on 101N (Before 8AM on 8÷19÷2013). Horrible sense of driving and poor judgement for company image, property and safety of the public, this lady does not pay attention. Moments later, I see her slamming on her brakes because she obviously did not pay attention, almost hitting the car in front.
Green Waste (and innocent drivers around), beware, you have a huge liability here.

The most unreachable customer service department of any utility service provider I’ve ever worked with. I’ve always paid my bill online. Then, at their urging, I switched to e-​billing. But guess what? Now I can’t pay my bill unless I have a new account number and I need to call in to obtain it.
Seriously? Email it to me, people! C’mon, this IS the 21 century.

How about no stars? Seriously.
Where do I begin? As others have mentioned their customer service in the field and in the office is non-​existent. They make up the rules, you have to live with the decision. They are horrendous about call backs and sloppy when it comes to bill adjustments. While they are anal about where you place your bins, the drivers are careless about placing the bins back near the household kerb. I have had to go several doors down on occasion to retrieve one or all of my bins. And god forbid a car parks in front of your bins. This will get you a fairly nasty note and a subsequent lecture on proper bin placement with photographic evidence.
The only green this company believes in is the color of the currency they steal from their customers each month for their alleged service.