GoWireless Verizon Premium Retailer

Very nice store, lots of high tech but they would return or exchange the rechargeable cover I just got for my iPhone 6 Plus saying that I broke it. It has been less than 2 weeks and the thing never worked properly. They ain’t seen my business anymore. Don’t be fooled by the nice looks of the place

This is the best experience I have ever had at a Verizon store. We came in for help with my phone that was acting up. They where able to set us up with a new phone early take us out of contract and lower our plan! We got the phone protected at almost no cost and everyone there made the time transferring contacts and setting up the phone fun fast. If you want a great Verizon location and great prices this is your spot!

Christian Mendez was super awesome helping my 80 yr old client get his new flip cell phone!!! He even opened the door for Richard when we were coming in. He saw me with Richard who was using a cane through the window and made an effort to be a gentleman. Thank you soooo much! Joshua Medina the other sales rep was also helpful assisting a young man with navigating his wheel chair. GREAT HIRING JOB VERIZON! THESE GUYS ARE SUPER CLASSY!!!

So basically this store is under new ownership. I had a problem with trying to get an upgrade for my wife and the gentleman at the counter (Assit Manager) r had me call Verizon and come to find out the problem was the store and being on the phone for over 30 min, they entered the wrong date on my contract. The assistant manager was NOT able to help me. He mentioned that Christen could help me out, Guess what, Christen ROCKS!!! Within 45 mins problem was resolved and new phone in my hand. Maybe he should be running the store. Hopefully the District Manger will see the post!!!
If you are going to this store and need customer service please ask for Christen

Erik was awesome. Got visual voicemal set up in seconds. Introduced the perfect car mount for the LG g4.

BUYER BEWARE: Lots of slimy sales techniques. I was in there at least three hours waiting and getting different offers explained to me. All I wanted was a new phone. They gave me a «free tablet» that ended up having expensive data charges they didn’t mention. They charged me $ 350 for something that never ended up being explained because their printer was broken so I had no paperwork to show what I was paying for. I had to call Verizon and spend 5 hours on the phone with them to try to rectify the situation, plus go back to that store and another store trying to find an explanation. Stay away from this store because it’s like buying a used car. You can’t trust a word they say, you’ll be billed for for something you didn’t buy, and it’ll be almost impossible to extract yourself from things they add to your contract that you didn’t ask for or know you were being sold. Buying a used car took less time and had less hidden costs.

My iPhone 5c broke so we had an old iPhone4 that we needed to use until I could get my upgrade. Trey at Go Wireless was able to get the phone up and running for me in no time.
He was very helpful and never even let us know he was already closed :)

BEST.STORE.EVER.
After having a complete disaster of an experience at the Lawrence and El Camino store 6 months ago, my boyfriend and I opted to try a different store closer to our house. We were greeted immediately and helped fairly soon thereafter (they were a little busy when we walked in).
We had multiple things we needed done and were dreading going to a store for the above mentioned reason, but we were totally surpised and very grateful to have been helped by Dustin, who is just the business when it comes to wireless customer service. He had answers to every question and helped us with ease. We took up quite a chunk of his time having to set up and troubleshoot our 3 devices but you would never know it with his patient fun loving attitude.
We will definitely go to this store for any future business we have with Verizon and highly recommend it as well.

Unilocal should really provide the option of negative/​zero stars. I’ve had a good experience in this location before so I thought to myself, what could go wrong?!? Oh dear… I am still in disbelief when I try to describe the horrendous customer service at this store. My 5C cellular service went offline while in Tahoe over the New Years week. It wasn’t a major inconvenience since we were on vacation and continued to provide internet connection when on wifi. On our drive home, I used my husband’s phone to contact customer service but after being escalated to tier 2 service, I was advised to go to a Verizon store to have the SIM card replaced. This is when the nightmare began. In fairness to Kristian, the guy who was helping me, he was trying the best he could and was pleasant to deal with. Jason, who was my last interaction this day was also pleasant and did what he could to assuage the anger and frustration that developed as a result of my interaction with Trey.
I spent three hours in this store with my 5YO daughter, who was very patient throughout this ordeal. SIM card was replaced, didn’t work. Factory settings were reset, didn’t work. Fully backed up my iTunes on to their PC only to have it take an additional three hours to have it all downloaded back on to my phone. This is when I totally lost it. I got very upset and at this point, I said just give me a replacement phone. «Oh we can’t do that, you need to order one since you ordered this phone online. You can go to the Apple store to have it replaced.» YADA YADA YADA… NOW –Let me tell you about Trey — He came out to «discuss» the situation with me and saw how upset I was. Not once did I get an «I apologize», «this is such an inconvenience for you», «You’ve been a customer of Verizon for over six years», etc. No, I get a «That’s not our policy» and basically a too-​bad attitude. I ask if he’s the manager, and he says no, the manager is in the back. I say «I’ve been out here for three hours and your manager has been here the entire time and hasn’t once come out to see what he could do to help?» I regret to say I did resort to a few choice words that would make even a sailor blush which resulted in Trey turning his back on me and ignoring me the rest of the time I was there, but that didn’t stop Jason from being a gentlemen and trying to take care of the situation. When Trey gets fired for his bad attitude, I might go back. Until then, do yourselves a favor and skip this store. Go to the busier corporate store on Cahalan because this cluster-​excuse for a franchise won’t do a thing to help you.

I’m rating this to provide constructive criticism for the purpose of improving your quality in customer service.
As my «neighborhood» Verizon Wireless store, I definitely do not feel your staff lives up to that standard.
I have come in a few times and the service is never great – wait times are long and I am never greeted nor does the employee even show the slightest acknowledgement that I am there. Hence, every time I come in, there is only one employee staffed. Even on the weekends.
Today, was by far the worst experience I’ve had to date. I came in at around 11:30, the employee was helping a family with selecting a phone plan. I had already anticipated to wait, but he didn’t even look at me. Not even a simple «Hello» or «I’ll be right with you». After waiting for almost a half hour, I decided to leave. As I was walking out the door he yelled at me from behind the counter «Another employee will be here in 4 mins!»
Totally inappropriate and unprofessional.
I will never be returning again.

Super helpful. Came in at 650 and was helped passed closing. Kimberly and Dustin were gracious and kind. This is great customer service. Top notch

Just went to get a car charger for a Christmas present. You would think I was asking for the world to get an assurance that the «normal 14 day return «would be extended since it was a Christmas gift! Why it took over 5 minutes for the associate to be in the stock room to talk to the manager, I don’t know! Maybe they were discussing the heavy metal music they were playing. I have always gone to the other Blossom Hill store but thought I would try this one. Never again! (And not even a thank you when I left)

Had a good experience at this store in many ways. Trey was so helpful in transferring my email accounts and contacts from my old phone to my new Samsung Smartphone. In fact I observed that all the sales staff were congenial and patient when answering people’s questions. Now that’s customer service at its best. Also took advantage of getting my first tablet for free (once I send in the rebates) This store is easier to do business with than the other Verizon store down the street at Cahalan because you don’t have the long waiting periods. So please consider coming to this store for all your phone needs. Jessica

Went in to get help with activating my mom’s new phone. The person helping me was really nice and it didn’t take long.

When my iPhone froze, I took it to the Verizon store at Costco. The salesman did not know how to fix it. Instead he tried to sell me a new phone so I took it to the Verizon store by Toys R Us. They were friendly, courteous and very knowledgeable. After 20 minutes of effort they were unsuccessful and suggested I try the Apple Store. I went there and the technician said I accidentally set my phone on blind mode. After 7 taps on the bottom button, it was restored. I was so pleased with the service and effort from the Verizon Store by Toys R Us that I returned there to share my knowledge. They all put extra effort in helping me solve my problem. I had gone one there many times before with another Verizon phone that I had problems with and they were always ready to help me.

Old management sucked here, I stopped in because my phone was dieing and I needed a car charger. I got the manager to help me, I said oh boy here we go again. Only this time I am super happy with the customer service and the cleanliness of the facility. Thanks jason c and Danny. I walked out with a discounted new phone and I am super happy.

The guys at this store are amazing. I was greeted right away even though he was busy helping another customer. I received a new iphone 5s for Christmas but wanted to exchange it for a different color and the guys here were super nice and exchanged it right away for me. I got excellent customer service and will be going back to this location only for all of my future cell phone related issues. Make sure you ask for Kyle, he goes over the contract and what you’re signing with you so there is no confusion or question, he even offers to give you a courtesy call after a week of your new phone just to check up on the service and see how everything is! What employee does that? Most people are happy to make the sale and forget about you the second you leave but Kyle really makes a note to make customers feel important.
Thanks!

Great store to pick up accessories for your phone and with the Unilocal check in offer, you can get 10% off. Picked up a cute case for the S4, but a bit pricey as I picked up the same one for the iphone 5 in korea for half the price! They also have a 14 day return policy which is great!

COREY IS AMAZING! My Boyfriend and I walked in to get my new iPhone 5 and Corey was the 1^st one to greet me. He took his time to look at my account and give me my best options so I could make the best choice for my account. With 4 phones to think about, he made this super easy and painless! He’s awesome! He joked around with us and is super easy going while getting his job done! I haven’t stopped raving about him since!
THANK YOU COREY!

I initially had an unfortunate experience with this store but, to their credit, the manager, Kyle, has really worked hard to make things right. I purchased an iPhone 5 and an upgrade to my Comcast service on June 7. There were initially some glitches but Kyle has gone out of his way to try to rectify the problems.
Big hint, though… when you want to transfer your pictures from your old phone to your new phone, you should try Dropbox. It’s free (unless you need gigs and gigs of space) and relatively quick and easy.