Global Express Travel

Called Global Express Travel after having bad experience with other travel agencies in the area which were not clear with terms and conditions.
I decided to give Global Express Travel a try. Talked to Tina and gave her my firm round-​trip flight info to Asia. At the time, she didn’t quote me the lowest airfare (only by a couple dollars), but her professionalism, clarity, and ease of use over the phone made me feel comfortable and confident the transaction/​reservation would be smooth.
I went ahead and booked/​paid for my ticket and quickly got a confirmation email the next day. Also accompanied with the confirmation was a reminder of the items she still needed from me (mileage acct #, etc). This was great since I tend to forget minor «To-Do’s» on top of everything else going on in life.
Over the top service for…
–Helping me reserve seats for my fiancé who is on the same flight (booked thru her work). She gave me clear, exact instructions what I needed to do to get better seats (fiancé book the window seat of my aisle seat, and have the possibility of an empty seat in the middle — which would be AWESOME for a long-​haul flight).
–After a couple days, she called me back with great news and told me she found a better price for the same flight. She saved me an extra $ 120 from what I originally agreed to pay… this was extra $ I wasn’t expecting all. She could’ve easily pocketed the saving without me ever knowing, but she actually called to let me know she will be refunding the saving. All I can say is this is great business practice. It proves her service doesn’t just end immediately after payment is received.
I plan to be a loyal customer for all Asia-​related flights.

Just booked a tour with this agent, their price is within the reasonable range compared to others, i will give their service a plus when i talked to a lady, she acts professional and had prompt feedback for my travel requests.

Family has arranged hundreds of trips for both business and personal travel over the past few decades and Tina, here at Global Express, has been our go-​to travel agent. Recently needed a quick turn around for a flight to China during a booked out period and she made it happen. But while Global Express’s specialty is Asia, she certainly helped a lot when we planned out trips to Europe and Australia. Setting up yet another trip and will certainly have her arrange as despite online availability of ticket info, it is experienced agents and agencies that can help find the most reliable deals. They once found me an itinerary that took me on 3 carriers that no website would have found and yet it saved me several hundred bucks! its all about experience.

Called to inquire on European Vacations and to possibly schedule an appointment to meet. Felt rushed, they were rude, and to top off, never got a call back? Not reliable or trustworthy if you ask me.

I always can get cheaper tickets here for flights to Taiwan. I don’t really use them for anything else but I bet I could get cheap tickets here to other places as well. Plus the service is really good. Talking to a human is infinitely better than booking tickets online.