Game Stop

I bought the Star Wars Battlefront Playstation 4 from here during its launch date. After two days the console began to act up. When I would use the controllers, they would have about a 3 second lag when you would move the joystick in a direction or press any button. The problem is intermittent but very noticeable when it happens. I know it is not the controller the console came with because I purchased a 2^nd controller and this one reacts the same way as the other controller does. I know its not the television because I plugged it into multiple and still had the same issue. So I packed the console up and brought it back to gamestop to exchange or return. When I told the employee I wanted to exchange the item because it was having problems, he gave me a puzzled look and said, «Did you make a warranty claim online yet?» I replied, «no…I got this 7 days ago from you guys.» You figure within 7 days of buying something from a store and something were to go wrong with the item, you would be able to return the item with ease if you explain why the item it broken, Best Buy and Fry’s Electronics allow you to do it all the time, even Walmart and Cosco. So the employee asks for my receipt, I tell him I lost it (I washed it in my pants, like an idiot.) So he looks up my invoice using my ID or my credit card, I do not remember which of the two it was. He finds the purchasing invoice, the date, and the serial number to the console. Great, now I am thinking he will be able to return it now that he has been able to pull up my information. Nope. He tells me he can’t because I have no receipt… even though he just pulled up the information on register and verified my information with everything. I asked to speak to a manager, he said okay shes in charge. Another employee walks up and firmly backs up his decision and then goes back to what she is doing. So then he tells me some bs about how he can take down my email and phone number to make a warranty claim for me with Sony so they can help me out. He takes down my info and says he will send me an email or give me a call back and let me know whats going on. That was on 11/​23/​2015, still no update to this date. I begin to make a claim online with Sony myself, who is also not very helpful… I can not make a warranty claim without my original receipt… Gamestop won’t print my receipt for me. Gamestop also will not return the item. So now I am stuck with a broken $ 400+ console that I can not even enjoy because it does not work right.
Thanks Sony and Gamestop *insert middle finger emojii*

I hunt these AMIIBO’S for Wiiu and this GAMESTOP is the worst when it comes to having a conversation regarding them. I call and hang up cause they think I enjoy using my unlimited minutes waiting for them to pick up. In person it’s not much different; I been to countless locations looking for AMIIBO’S and this particular location has always given me brain wrinkles… Good luck seeking customer service cause it’s not here!
The AMIIBO hunting continues regardless!

I forgot the Guys name but he is really friendly and makes everything so much easier this is the only gamestop I visit. No hassle quick and easy.

This is my gamestop, I bought all my ps4 game, 3ds games, and even purchased my vita and all the games for it. As for the staff they are kind. The girl there with the glasses is super nice if you ask her to do something she goes ahead and does it without question. Ex. I was running short on cash so I asked if I could take some funds from a pre-​ordered game to purchase the game at hand and she did just that, no questions asked. I tried this elsewhere and they questioned me and I found it annoying. I have also seen her juggle three customers at once and even so was able to help me get what I needed without having me wait an absurdly long time. But she isn’t the only great staff member there, they are some of the kindest gamestop employees. This is the reason I return, they don’t need me to walk them through everything I just tell them what I want and they do it. Thumbs up gamestop in Curtner, keep it up.

Best customer service ever. I bought a used game asked for the orig box and got it in 1 second. He then asked about a PowerUp card and I had one but I lost it and havent used it in decades so it was expired. I gave him my last name and I was able to use it, renew it, and get points for it. Eli is a G!

Customer service is on point. I went in there to pre order Super Smash Bros for 3DS for my boyfriend and the cashier helped me out really fast. Came here today at 12:00 pm took the game and left with no hassle. The store is clean and organized. Its practically empty which is great. I highly recommend this location.

Best customer service in any gamestop i’ve been to! Really nice group if workers even let me park the bike inside while i did my transactions. (had no lock)

Perfect customer service — despite there only being two associates on the floor and a smattering of customers all browsing for different items, was given enthusiastic help from start to finish.
I went to another Game Stop later that day for pick up another item — hands down, the service at the Curtner location was far superior.
Will definitely be returning to this specific location for all future game purchases, even though it’s a bit further.

Very great place to pre-​order and buy xbox one Xbox 360 consoles games like dead rising 3 call of duty resident evil saints row grand theft auto rainbow six madden nfl and more. So in my point of view it lives up to its motto power to the players

Excellent customer service. Every time I walk in there, I’m welcomed with a greeting. I just walked out of the store to pick up a new copy of GTA5, probably the easiest transaction I’ve ever made.
The reason why I’m writing this review is not just stemmed from this one interaction. I had previously walked in with the intention of buying a slew of used games and movies. There was a small miscommunication with one of the signs at the used movie section. Its one of those things that I’m sure was a corporate decision. Anyway, I called back after the purchase, with no hesitation and with a deep apology, one of or the manager offered a discount with my next purchase, fucking rad!
So I walk in tonight, Eli helped me, (that’s what it read on the receipt) got some money for a used game, and completed the transaction. I received the promise discount, no questions asked. I even received help with an external harddrive.
Bottom line, these guys are great. Enough to get my lazy ass on Unilocal and write a good review. They deserve all 5 stars!

Used games that have a return policy, yes please.
I like video games, just not enough to wait up for a midnight release of the newest and hottest title. So I wait a week or so until a used version shows up here and pay 10 to 20 less than the new version and have the option to bring it back if there is something wrong with it. Seems like a no brainer to me.
The layout of this store is very similar to all the others. The staff is helpful if you can tear one away from the steady stream of people always coming in here. If you buy more than 5 games a year the rewards card, «Power Up,» is worth the price.
All in all I recommend this place to any gamers looking to save a little and play a lot.

Love their customer service…

I love this place!

I would have to say, I was looking for a specific Pokemon game for my son’s birthday, but of course it is one of those games nobody that would be a fast selling game but of course it was. I had been looking at different store and then decided to come to this Game Stop store.
When I arrived it was not busy, so I figured I would just ask the guy behind the counter (sorry I forgot his name), but I asked if he had the game and said he did not think they had anymore, but he check the computer and found that they might have just recieved some in a shipment that came in less than an hour before I arrived. He asked if I had sometime and of course I said yes, he disappeared behind a door, a few minutes later he returned with a box and then said this might be the box he needed, he opened it and found the exact same I was looking for. What great customer service he was providing to me. I found the game and told me the cost, which I was ready for, rang my purchase and I was on my way… this was all done in less than 15 minutes.
I would like to tell you, if you are looking for a hard to find game, you might want to try this location here and see the type of customer service you will receive.

I do like this location because it seems to never be busy when I pop in, to spoil the boyfriend of course. The associates are always friendly and helpful which I love because I am so tech STUPID lol, that I need their help. Definitely recommend for your future game to reserve.

i love this store its always clean the staff is always friendly and knowledgeable

Bought Madden 12 and the Wireless Stereo Headset for my PS3
I came out a satisfied customer.
Came in, got what i needed and left.
Game Stop = Video Game Store. Straight Forward

The smell of «new» filled the air as I entered. This Game Stop opened 2 weeks ago (I asked an employee) which explained the new smell. I came by after work to see if I could buy any games. I didn’t know this place existed until I went to Subway (next door) to buy a sandwich last week. It was located in The Plant.
The left wall of the store had Playstation 3 and Xbox 360 games (new and used). The right wall of the store had Nintendo Wii, Nintendo DS, and I think PSP games. I didn’t pay attention because I don’t have any of those systems minus the DS. In the middle section of the store were more used Xbox 360, Playstation 2, Nintendo GameCube, and PSP games.
The employee I talked with was very knowledgeable about game systems and games. It’s always good to have somebody like that so people who don’t know too much about a particular game system will have a better understanding. He was very helpful as he answered all of the questions I asked him. I think we talked for a good 10 minutes or so. lol
This Game Stop was pretty much just like any other location except this place had a Buy 2 Get 1 free used games deal that will end December 5^th. It might be too late by the time this review goes out but that’s okay. You can buy any used game and they don’t have to be all from the same game system. It was tempting but I didn’t buy anything. lol
I’ll be back when I want to buy some games since this location was pretty close to my home.