Foothill Family Clinic

This place is awful. FYI, their building says «Foothill Community Health Center» even though their paperwork and business cards say otherwise. It’s very confusing.
First time I met a doctor, he couldn’t remember my name even though he just walked in. He treated me like I had no choice in anything happening to me.
When I asked the front desk clerk if they take my insurance, she told me no and then the supervisor told her that they do. Shouldn’t they have that written down? They ended up sending me a bill, instead of to my insurance, but with the insurance price. I called them up and they said that’s not what I would have to pay without insurance, and my insurance wasn’t activated at that time, so I finally got them to charge me the reduced price though they refused to print me a statement for that price for my records.
The second time I came in the wait was 45 minutes. They also didn’t think they took my now active insurance, though with the supervisor’s help, they changed their mind after telling my insurance that I am seeing a different doctor supervising my doctor. My current doctor informed me that even though I had switched doctors, the original doctor would be overseeing my labor in hospital, along with another unknown OBGYN. This made me very uncomfortable, and I wasn’t sure if this is for insurance reason or what. She also had an intern or something following her around which made me even more uncomfortable. I’m not a teaching aid, I’m a human being.
This OBGYN though tried to prescribe me prenatal vitamins that I told her I didn’t need, which I don’t understand why she’d go ahead and attach the prescription anyways to my paperwork.
This OBGYN gave me the paperwork for my blood testing, but didn’t tell me I had to fast. My friend said he thinks I’m supposed to fast and I went over the paperwork and it had the initial «N» under fasting. I take that means no fasting. But when my husband called the clinic to be sure, they said I have to fast. When I asked why the paperwork would say «N» if I am supposed to fast, they said they work in a calling center so they have no idea what my paperwork says… so how would they know I’m supposed to fast? I asked for the clinic phone number and they transferred me to the wrong clinic who hung up on me. I called the call center back, and once again was transferred to the wrong clinic that hung up on me again. I called back for a third time and I asked for my doctor to call me and let me know ASAP if I must fast or not. She didn’t, so my husband went to the clinic after work and tracked her down, and apparently I am supposed to fast even though the paperwork she signed said not to. No one ever apologized for treating me this way.
My next appointment I had to wait 1 hour and 20 minutes this time in a very crowded waiting room with not enough seating, and was later placed in a freezing exam room where the AC was broken and overworking. I wasn’t allowed to wait somewhere else and had to deal with it even though I was shivering.
The first woman that took my weight had me at 30 pounds less than my previous weight. I wouldn’t even have known unless I asked, which I always do when they weigh me. She was obviously wrong and the next person to weigh me had me at the same weight as last time.
This time when the doctor gave me paperwork for blood testing I asked her if I have to fast and she said no. Though looking over my paperwork they recorded my LMP wrong, and attached a prescription for someone else! They also have recorded information about me that they never asked, like I haven’t smoked cigarettes in the last 7 days. Shouldn’t they ask me that before they answer for me?
It’s like these people never get paperwork right!
They’re paperwork even says the wrong address for their own clinic (2880 Story Rd, the clinic that kept hanging up on me)! They have yet to spell the name of my doctors right on my appointment cards either!
They are incredibly careless. I can’t imagine it’s okay to give me someone else’s prescription either. I have their phone number, address and birth date! That’s private information!
I hope to finalize a change to a midwife in the area with my insurance company and never return here. It’s just so hard to find a good health clinic and doctor these days, that I’m trying something totally different.