Floor Depot

Great sales team. Mediocre service and installation at best. None of the installers spoke any English. They were a nightmare to deal with and they were constantly making mistakes. They will initially send a person who speaks English. Then he will disappears and leaves the non-​speaking workers alone. I was really hoping to give them a great review. I’m being a bit generous with a 2 star rating. Good luck.

We liked our new hardwood floors so much downstairs, that earlier this year we had Floor Depot come back and install wood floors in our master bedroom and walk in closet — came out beautiful and again the crew and Ed at Floor Depot were a pleasure to work with.
So as a 2 time satisfied customer, I can certainly recommend them if you need flooring upgrade done in your home.

Ok so my husband and I needed new flooring in our place before baby comes. We got many different flooring quotes and they all varied. One company wanted over 7 grand for a little over 500 square feet. Only 2000 of this was for actual material. They wanted over 2000 for installation on the stairs. And they even said that there was one stair case they couldn’t even do! No thank you!
Floor depot came in and took measurements. George was very nice and listened to my concerns. We were recommended to them by a boss of my husbands. Thought after such a high quote from S&G that they wouldn’t be much lower since s&g claims to price match (which they wouldn’t and didn’t even come close!). Well they came highly under their quoted price! And we even picked a higher priced material. The cost to instal all the material in the whole house was less than the other company wanted for just the stairs! And they could do every piece, no problem on covering all stairs
We ordered material and it came in as they said it would. Started work and did a great job.
I guess the only complaint I had was that when I asked how long it would take they quoted me ²⁄₃ days. And it took them a week. It was still pretty fast but I would rather them do the job well.
The workers were polite and respectful. Always made sure they were there when they said they would be and would call if they wanted to come early.
We get so many compliments on our new floors and how great everything looks.
Would recommend them to anyone and would use them again for any flooring needs

We just completed our floor replacement and would like to share our terrific experience with Floor Depot and it’s installation team.
The entire staff was very helpful from the moment we stepped into the store. Not only we had an affordable price on the floors that we chose, but also they helped us expedite our request on the urgent work order.
The installers did a wonderful job, very professional, job done quickly and efficiently.
Thank you All!

We had floors in our MBR and kitchen and entryway replaced. We had to match existing flooring and Floor Depot worked with us to find the best match. They worked with our schedule and their prices for installation were very reasonable. They did a quality job in the time they promised. We were impressed and we will definitely use them again.

Excellent work! Very reasonable! The quality of work is very precise and when they say they’ll be done in 3 – 4 days, finished in 4days. I absolutely recommend this to everyone.10 stars instead!

Very poor customer service.
Sales person looked like we woke him up from his afternoon nap. Not friendly at all. Cross questioning us when we asked him to show more options just after looking at first hardwood option he showed us. Is it too much to ask for options? At least 1 – 2? Also he was eluding when we asked him for rough quote. We are newbies for hardwood flooring, a little help and courtesy would have been nice. Bottom line, never returning here or doing business with them

My wife and I went to Floor Depot on the weekend. Nahid and Travis helped us choose the best and right quality material. The service was amazing and I look forward to working with them again.

Was greeted by Travis which was very helpful and walked through the choices.
This place specializes in flooring mainly focusing on hardwood floors. A few carpet, laminate, padding choices. Anything from $ 2−40/sqft flooring.
From a quick glance, the prices were slightly higher than some competitors. For example Garrison Time Inspired IIs were selling for $ 6.29/sqft vs FMD had it for $ 5.89/sqft. Installation for hardwood goes for about $ 4/​sqft at Floor Depot.
The time and explanation done by Travis was better than competitors though.

(Review Part 2 of 2)
In addition, flooring contractors need a C-​15 license which is a specialty flooring license that ALL flooring contractors must have. Floor Depot and George do not have such a license and CSLB confirmed this. Based on the information and recommendation I received from CSLB I decided against having George try to fix my floor and instead I gave him the option to refund labor costs (new material was provided by the manufactor at no additional cost to us). George refused and I took him to small claims court and won. The judges comments in her decision said «significant evidence of poor workmanship».
The CSLB also ruled in our favor for several violations he has committed. Since this was the first complaint CLSB received on this business and contractor, a letter was sent him and was listed in their file. Should additional complaints come forward, that can all chance. Past customers should do their due diligence and report any faulty work or experiences they have received. It’s contractors such as George and Floor Depot that give the good ones a bad reputation.
Potential customers be aware! Do not ignore the 1 star reviews. Most of us that have given them poor ratings had similar experiences — do not ignore them.
We had our flooring replaced by a wonderful contractor and he showed us the nails that Floor Depot used. They’re so cheap and flimsy that we were able to bend the nail using our fingers. We have had ZERO squeaks and noises since the new installation. I should also note that when the new flooring contractor arrived and just stepped foot in the house, he immediately told us he used cheap nails. Just based on the squeaks he knew the problem. We didn’t tell him anything about what we had been through.
FYI all of this is documented in small claims court in Santa Clara County.
This project was supposed to take 2 weekends to complete. Our floors were finally finished in April 2015 — almost one year after we purchased hardwood from Floor Depot.

I was looking to renovate my kitchen and bathroom in a small 2bd/​1bth condo and a friend recommended George since he and his crew had done some work at my friends house. I liked the job they did, so I called George and we set up an appointment for discussion and estimate. Couple of days later when George sent me the estimate, I was shocked. To renovate a kitchen that’s less than 100 sq ft (close to 60 – 70 sq ft) my estimate was double, yes DOUBLE what my friend paid. Now to clarify, there was no floor work required, no movement of plumbing or electrical. The estimate was for removal and disposal of cabinets, counter top, wood paneling, and pulling out built in dresser panel in the master bedroom as well as new prefab install of cabinets, and quarts countertops.
My friend had same work done, minus the bedroom dresser, but he also had wood floor put in by George and yet his total was half of mine. I responded to George’s email with a request for itemized estimate and I got no response. Two days later, i called George and his response was, «It’s too hard to provide an itemized estimate» really?
All I can say is this was a blatant attempt to charge me more than double on at the least the kitchen portion of the renovation. No willingness to work with me, the customer, and furthermore, no business sense of the fact that I was a referral from a friend. If you search on google for how much a kitchen renovation cost are, it’s no where near what Geogre provided an estimate to me for.
Now to give you an idea, a job I believe should be in the $ 4K range was estimated for triple that amount. I was extremely disappointed in the unwillingness to work with the customer, the blatant attempt at over charging, and overall lack of response. Be sure to ask for Itemized estimate!!!

We would not shop here again.

George (owner), and the entire crew — Travis, JJ, & Mike were great to work with. Professional, helpful, and patient. We required some additional paperwork for our job and they did a fantastic job supporting our requests. The flooring + baseboard install was done in a timely matter 4 — days @ 1500 sf ft. Alfredo & Gustavo (brothers) were the main guys on our job. This was the second time we worked with Floor Depot, there is a reason why we go back.

Thank you Unilocal for helping us find Floor Depot! It was the last stop for us when searching for new laminate wood flooring out of a total of 6 including independent & big box stores. My wife and I really appreciated the time and patience their sales rep JJ had with us to explain all of the different options and accessories. We had pre-​existing laminate, but just wanted to update the look and feel to it and wanted something more durable with kids/​dogs running around. We literally brought with us base boards, other laminate swatches to compare colors and our existing tile to see how it would all match. JJ totally let us have our space in the show room and was very accommodating by answering all of our questions, etc. We had the best sales experience with Floor Depot so we decided to give them our business and JJ confirmed everything was in stock with 2 day turnaround! Another awesome thing about JJ is that he referred me to FMD on Brokaw which is where we ended up ordering our base boards for much cheaper than Home Depot saving us $$. Our contractor ended up using all of our materials, so I bought an extra box along with a few more accessories for safe-​keeping and we are so ecstatic over our new floors. We definitely plan to go back when it’s time for new carpet upstairs…

Floor Depot! Thank you for the excellent work. The floor I purchased from you looks great and the installation went well.
I appreciate all the dedication and hard work.

George, you are a little bit crazy aren’t you? George, you keep editing your comment to me. 4^th time you have changed it. Each time padded with more and more B.S. Why the most recent edit…3 months later? You still make an A$$ out of yourself, George. Yes, you do come across a bit more pleasant than the first 3 versions but it is still factually incorrect, passive aggressive, manipulated, and sneaky.
I noticed the string of reviews posted after mine. Keep up the great 1 – 2 star customer service, George.
Can’t wait to read your next version of the story.

George worked on our flooring over a year ago (July 2013). I waited a long time to write this review because frankly, I am still waiting for a reply back on our damaged stair nosing.
To give you some background on the situation — George was referred by someone I knew so I decided to go with him versus our usual flooring guy. What a disappointment! I saw him ONE time, which was the day he gave the estimate. I had a newborn baby at the time and I stressed the importance of meeting the deadline he had promised. Once the workers started, he was never to be seen. His workers were always on their cell phones taking personal calls while working. When they installed the first set of stair nosing, they didn’t inspect the damages on it. The workers proceeded to install the damaged stair nosing. I had them stop the work and contact George. He was nowhere to be found so I ended up discussing the issue with Eddie, his partner. Apparently, George was out of the country. Eddie instructed his workers to go ahead and move forward with the install and he would order a new set of stair nosing from the manufacturer. We waited several weeks. Once it arrived, they scheduled to come out to install. AGAIN, they opened the package and most of the stair nosing was damaged. I asked Eddie, «Why isn’t it being inspected before they come out to install?» It not only wastes their time, but my time as well. I ended up picking out pieces of the stair nosing that was decent enough to keep. The ones that were completely damaged, he would re-​order.
Third times a charm? Frankly, it wasn’t. Eddie came over with the new stair nosing — AGAIN, it wasn’t inspected before leaving the warehouse and yet he schedules to come out to install. Keep in mind, all this scheduling, rescheduling, reordering and re installing were over a period 5 – 6 MONTHS. They were never proactive about providing any updates on the replacement orders; I constantly had to contact them to find out when the new product was coming in.
Knowing George had returned from his trip, I sent him a few emails, and left a few voice messages regarding the issue. When I finally spoke to him, he argued that they were losing a lot of money reordering the product. I told him that it was NOT our issue if they continued to order from the same manufacturer, knowing that the manufacturer was giving them damaged goods. We had been more than patient with the amount of time spent scheduling, rescheduling, installing, and uninstalling the products. He told me in January 2014 (via email) that he would contact someone to «refinish» the stair nosing for us to mask the damaged pieces we had. Well… we NEVER heard back from him! I emailed him a few weeks later, in February 2014 and he NEVER replied. I’m so disappointed in the service we got and the time we wasted dealing with this company. I really don’t think they even deserve 1 star, but unfortunately in order for me to write this review I had to give them something. If someone can refer a contractor to refinish flooring, I’d love to hear back.

We are currently trying to get bamboo flooring for our house. George came out to do an estimate for new flooring in the kitchen and living room. He spent a lot of time explaining that we should have our subfloor redone in order to level everything but also so we can later remove the dishwasher (due to the hight of the flooring) if we ever had to replace it. After getting his estimate which was very reasonable we decided to go ahead with the job.
The problem is when we came back to the store to tell them to go ahead with it, his employees shook their heads in bewilderment and told us George doesn’t know what he’s talking about because Floor Depot doesn’t have the expertise to do subfloors and isn’t qualified to do that kind of work. Floor Depot recommended that we hire another company to do the subfloor. They seemed particularly scared of having to do anything with the joists which is odd because we have no known joist problems and there are tons of articles for Do It Yourselfers on this kind of work with the difficulty level listed at «moderate» (
). It makes me wonder what ARE they qualified to do???

Great selection of flooring.
Very courteous and professional service. Excellent experience starting with selection of flooring to install. A few months after they were done, I noticed that a stair nose needed a little tweaking. Called them up and one of the original install guys dropped by to fix it.
Great stuff. Thanks floor depot

Travis from Floor Depot went above and beyond when we needed help. Initially, I had called and Travis and he was more than willing to help us and actually reached out to me to follow up to make sure we were happy customers.
Great customer support and service, much appreciated.