Firestone Complete Auto Care

My wife brought her car in for tire repair. Since it was purchased at Firestone, we have that ROAD HAZARD FLAT REPAIR warranty. Well, the sad part is, they wouldn’t service it because it has exceed 40,000 miles, and the puncture was on the sidewall. Their recommendation, buy 4 new tires. Yeah, right.
First, the puncture was on the tread area. It is repairable. Secondly, it doesn’t need new tires. There are a lot of treads on all tires. I fixed it myself for $ 5.00 with tire repair kit.
Here’s the reason for writing a poor review… they lost my jack. I know they didn’t use it (because they have car lifts), but it has to be unloaded to access the spare tire. The car was brought in with low tire pressure, and since they won’t fix it, they put in the spare. I talked to the manager about it and nothing… too bad for me.
I just need to look for another Firestone shop. I have to, 2 of my cars have Lifetime Alignment service. I’m sure there are some Firestone locations out there with 3 or more stars.

If I could put zero stars I would. I set an appointment for 7AM, to be the first seen. Parked my car reverse to the far right. An hour later they call & say my lowered vehicle could not make it onto the alignment rack. Some bs because I have lifetime alignment & get it done no problem at other Firestone location. I show up to find my car in the exact spot I left it, which means the fuckers didn’t even attempt! Waste of time, terrible customer service. These employees looked sad & unmotivated. Firestone this is a location you need to change out the staff, instead of these lazy pricks. I took my car to wheel works downtown San Jose & customer service way better & they got my car on the rack no issues. So to Firestone on Tully, hope your reputation rots.

I don’t usually write Unilocal reviews but this has to be the worst service I’ve ever received. Why does it take over 24 hours to replace four tires and do an alignment. I left my car around 3pm 1÷19÷16 and received a call that they wouldn’t be able to get to work on my car until the morning. So I left my car there over night because they said my car would be the first one they’d get to work on. I arrived today 1÷20÷16 around 3:15pm and my car had no tires on but apparently had the alignment done. I was notified it’d be done in 30 minutes from my arrival but here I am an hour before closing and my car still has no tires on.
I should’ve checked the reviews before hand, still after all these bad reviews you’d think something would be done. Never coming here again, would not recommend to anyone.

Worse place ever. Came here to get new tires after looking around, regret totally should of stayed with America’s tire. Ever since I got the new tires have had to buy 3 new wheels since they cracked all of sudden after I got the tires put on. Seems very odd that never before I have had this problem, maybe their technicans don’t have a clue what the heck they are doing when they install them. Have gone to this place multiple times and they always say they are super busy and that it is a multiple hour wait time to schedule an appt for faster service well I did that one day and spent 2 hours waiting for them to rotate 2 tires… what the heck.

This was by far my worst experience with an auto repair shop! To begin, my cousin and I were driving to school and noticed the car was overheating. We decided to tow it to the closest auto repair shop which happened to be Firestone. I deeply regret forgetting to check on Unilocal to see if Firestone is a reputable business. I wasn’t shocked to see 2 stars and I am surprised it is that high!
Anyways, we arrived Firestone at 10am and walked up to the front counter. Two coworkers were talking to each other and didn’t bother to look over to greet us. After waiting for a minute or two, the woman (I think her name is Elaine, the manager) finally noticed us. She must have been having a bad day because there was not a hint of a smile from any of the workers. She said they will do a diagnosis for $ 70 and be ready in 30 minutes. After waiting for an hour, we finally noticed my car being pulled into the shop. We were getting hungry so we went across the street to get lunch. Elaine finally called at 12pm to let us know we need to change the thermostat and it would cost $ 400!!! She said it would be ready in 1.5−2 hours. Not knowing that much about cars I didnt realize how much I was getting ripped off until doing some research. We headed back to Firestone after paying for lunch at 2pm, when it was supposed to be ready. We gave them another an extra 30 minutes for courtesy. When I checked in with Elaine, all she could do is repeat «bear with us, please bear with us» while waiting around other customers would come in for a flat tire. They must have waited at least an hour each! C’mon! The normal repair guy I go to does it in a couple minutes! We waited until 5pm until finally, after walking up to Elaine again she said to talk to the mechanic. The mechanic told us the car needs a new timing belt. On top of that he said we need to replace other parts such as the water hose and a couple other parts so we can save money. They gave us a quote for $ 1,600! I had already been ripped off once, I will not be ripped off again. I decided to decline the offer and tow the car to my old reliable repair shop. I was told it was only going to take a couple hours and they ended up wasting most of my day. This is valuable time I could never take back. I honesty can’t figure out why anyone goes here for service. There are many resources that can help us save money and time. I learned that the hard way. I will tell every person I meet not to go to Firestone on Tully!

Extremely slow service, was told that my tire rotations would be done at 12:30 (came in at 11:00 am) and when I came back they told me they haven’t finished.
Better off going somewhere else!

Don’t go to this place. It EXTREMELY a ripoff place! And they think customers are stupid! The guy behind the counter actually quoted me $ 3,200 just to replace the front and back struts of my Honda Accord! I had to LAUGH! The struts themselves cost $ 100 – 150 WITH SPRING INCLUDED. Labor is two hours TOP, actually even less!
Anyway, I went to my mechanic, he charged me $ 300 for the parts and $ 120 for labor for the two fronts struts, brand new with SPRING included. He checked my back struts said «They are still good!»
So, in general, do not believe what mechanics and tire shops tell you. Look around and research!

Came in for an alignment appointment at 11pm and they said my car will be ready 1230. So me and my 7-​year-​old daughter decide to take a walk to kill some time (McDonald’s, nearby park). We come back at 1pm on the dot and my car was in the PARKING LOT, unlocked with Windows down (not the best neighborhood). I went inside to get my keys and leave but I find out they haven’t even began work on my car yet. I asked why and they said it was because they «UPSOLD» a few jobs on the car before me. A little annoyed was forced to reschedule for the next morning and they got on it right away, took them just 20 minutes. But on the way home some things fell out of my engine bay. I checked and it was a pair of pliers and some alignment shims. Uggh… A few things they must work on …
1. Keep your appointments! (Under-​promise, over-​deliver)
2. When my car hasn’t been touched for 2 hours after my scheduled time, the last excuse I want to hear that you were too busy selling some guy some things he didn’t even come in for in the first place!(upselling)
3. The tools left under my hood? Really?
4. Last but not least, customer service does not exist here. Neither does professionalism. I don’t want to tell people not to come here, there’s not many places in town offering lifetime alignment. But I do recommend you watch your back around them. They are the ultimate TIME WASTERS.

Love this store. Open until 5pm on a Sunday and don’t close until the work is complete ! See my awful review of Sears at Valco mall earlier that same day. After I left Sears the wife said to go here. So I did. Why oh why did I not listen to her first thing in the morning ?? Probably because I’m a idiot. After I got there my tires were replaced for better and cheaper tires than what Sears was quoting me. Not like Sears even had the tires to sell. Excellent people who got me in and out super fast. I didn’t even have a appointment.
Was even able to catch the beginning of the game while sitting there.

The folks here did a fine job fixing up my delivery truck. I’ve been here twice and both times I was not disappointed. Eddie (sorry if I misspelled it) provided me with great customer service! Wouldn’t definitely recommend to a friend.

I’ve been going here for years & have gotten to know the staff pretty well. They truly are so nice, caring, & professional! I always trust them & feel safe receiving my car back after they attend to all my questions, concerns, & needs. There’s also free wifi at this location so you can be productive while waiting for your car. They truly go at a reasonable speed & keep you updated.

Ok where do I start, we were at the store early in morning. To get an alignment on my truck well that seems easy right well… To start it off we were told we don’t have any lifetime warranty because we had a few words with the «manager» rude manager she says that they should be done in 2 hours well we ended up picking truck at the time they closed. EDDIE the guy working opens the front door to shop hands is a white paper n keys and that’s it!!! Wth well I went back to ask for the receipt on what they did Eddie says oh computers are off so he can’t get it from the computer. I have never ever been in this situation where manager And employee were so rude… Who does that that they hand you keys and price of paper at a door. I will never go back there again or send any friend or family there. They don’t deserve a star at all

Extremely slow and poor customer service. I came in at noon for two new tires and an oil change, and I was told to come back in 3 hours. I decided to go across the street to Starbucks while waiting. When I came back for my car, they told me they’ll get on it right away. I realized they haven’t even started servicing my car…
At this point, there was nothing I could do but wait. It was not until 5PM that they finally finished servicing my car and right about now they’ve wasted half of my day.
Definitely do not recommend anyone going to this Firestone, not only will you be dealing with inconsiderate and unprofessional staff but you’ll also be wasting your time.

I have had my Charger and Expedition worked on here both times they met my expectations and they met their deadlines. It is a tough industry one person calling in sick can delay every customer, nobody is perfect I just hope the new team here starts bringing their reviews up.
They did provided other recommended things and pricing for both vehicles need but no pressure for me to buy those services. For me I shall return.
Lifetime alignment is a great deal for my older cars.
DMF February 2015

Went in here after walking out of wheel works in disgust. My strut had broken and it was a Sunday they got the part and installed cause I needed my car for work they stayed an hour after closing to finish it. I know alot of people complain about the time but so long as u can drop it off and come back when it’s done should be no problem. I think these guys are great and their oil changes are 25 bucks that’s a great price

The work they do isn’t bad. The problem with them is they try to add on all kinds of unnecessary things to your bill. If you don’t know about cars don’t go here. Luckily I knew about the requirements for new rotors. Very dishonest place.

When I dropped off my car for service, I didn’t have a ride to work.
I asked the employee for the ride to work, they offered $ 25 credit to be use for taxi.

I used to go to the Mountain View Firestone but that shut down. I should have listened to Unilocalers and not come here :(the work was fine, but everything else wasn’t.
I called to make an appt and was told specifically «we give you a two hour window but it never takes that long so you’ll be out a lot sooner.» Fast forward 5 days to my appt and I get there at 10AM as scheduled.
They take my car keys, fill out paperwork. They have a TV with many channels and Wifi-that’s a plus. I keep noticing my car hasn’t gone in and at 11 I ask the guy, is my car gonna be ready by 12? He says yup and at 11:05 my car goes in. I see it raised and then at 11:45ish I notice it’s not raised anymore so I figured they took it on a test drive. At 11:55 I turn and look and guess what. The car has been sitting there and the 2 guys inside are on the phone while the rest are at lunch. Where you ever gonna f*cking tell me it was done??? I went up there and had to tell them so I could my keys and leave. P. S. They never drove my car to check as the odometer never changed so the paperwork they provided is false.

Took a friends car there for an oil change. This particular vehicle requires 8.5 quarts of oil and I made that clear. «Don’t worry sir, we have a data base that tells us what each car needs.» So after an agonizingly long wait (I’m talking 2^nd-​coming-​of-​Christ-​long) they finished and I drove out. I was about to get on the freeway and guess what? No, really. Who can guess the next event in this short review? DING DING DING! Yep. A warning indicator telling me the vehicle was low on oil. 2 liters low.
There’s more to this sad story of inept bozos clowning around in an auto shop that displays the respected name of FIRESTONE but I’ll just leave it at that.
1. One star but it should be None.
2. Incompetent staff.

DO NOT LEAVE YOUR CAR! U SHOULD WAIT AT THE SHOP! I left my car here for a wheel alignment because I needed alignment on my car. It’s a good thing I have a lifetime alignment purchased like 6 years ago. Now I left my car at 8am. I waited at home and wait for their call. I decided to drive by at 12pm to see if it left the parking lot and being worked on and yet it is still there. I have not received a call and it is 5pm already. So I gave them a call and to see if they worked on it yet. They put me on hold for about 2 mins and told me it is on the rack and they will call me about 45mins. And so they called me and it was ready. I picked it up and I noticed that THEY DROVE MY CAR 2 miles!!! I don’t think it should need a test drive after alignment! I think they wanna drive my sports car because it is pretty fast!
Lesson for the day, do not leave your car at the shop and wait for their call at home! Stay with your car and wait! They will work on it when u are present!