Fiesta Auto Insurance Center

I found this broker about 8 years ago, when a relative of mine needed car insurance but didn’t have a drivers license (or any way to get one). He had been driving around uninsured, and when a cop pulled him over (for no reason) they impounded his car for 30 days (which added up to about $ 4k in storage fees — on a car that was maybe worth $ 1500) and gave him insurmountable fines to pay. When I helped finance his replacement vehicle I insisted he buy insurance. He made a big fuss, protesting that he couldn’t get insurance without a license. Well, that’s when I started asking around and found this place.
Fast-​forward 8 years: Yesterday, I was renewing my policy with AAA, and they wanted more than $ 4k a year to insure my car (!) even though I have NEVER filed a single claim in 25 years of driving, never had an accident that went beyond cosmetic damage (2 «accidents» in 25 years, both of which were as serious as a broken mirror) never had a DUI, and never had more than one ticket on my record at at time, and only one ticket in 25 years that was an actual moving violation. So the AAA quote seemed high! I decided to try this place, and I’m glad I did. Marybel was incredibly nice, very professional, and she patiently checked multiple companies to see which one offered the best rate. I saved $ 1,450 for one year of insurance. That’s just astonishing to me. I’m insured with an A rated company (just like AAA) and the coverage I got was almost identical.
I can’t usually be bothered to shop around, but this time I’m glad I did. $ 1,450 is a lot of money to be giving away for nothing.

This review is for the White Road location. I wanted cheap auto insurance and that is exactly what I got. The problem? I made a payment in the office well before the due date. Well, for some reason the payment did not get posted properly. I get a letter in the mail informing me that my policy would be cancelled if not paid by such and such date! WTF? I go to the office for assistance and the person that helped me split out the door like there was a fire and pointed me towards a co-​worker. The clerk looked at my account and informed me of the error. OK, no problem, stuff happens, can I pay my bill now for the coming month? No, it will take some time for the error to be corrected, then you can return to pay your bill. OK, again, no problem.
I go there this morning at 9:45 and it is closed. The website hours are 9 am to 7pm. Hmmmmmm… I decided to wait until they open at 10, as is posted on the door. At 10:20 I was still waiting for someone to show up! Groan! I had to pick up my grandchild from school so I had to leave. The business hours posted do not mean a thing! I’ve stopped by to pay my bill at 6 and the place was closed up tight even though they close at 7. Arrrgh! And oh, I did call before I visited the office, but, the voicemail box is ALWAYS FULL!
I will continue to use Fiesta until my current policy expires. In the meantime I will be looking for another company, one that is more professional with no shenanigans. There is no fiesta when dealing with this company.
UPDATE: I returned at 6:15 this evening and there was a note taped to the door stating they are closed. Wow! Unbelievable.

Shit has gotten real! This review is not for the location on White Rd however for the location on Capitol Expwy. Let me first start off by saying the do not go to this locationif you expect good customer service. I went to pay my ins and registration. I waited approx 20mins to make my payment and not just that but then I was told by one of the ladie with messy hair and weird face to wait again for someone to help me get my registration situation handled. I waited about a good 1hr while she sat and talked to some other lady. We were not acknowledged not once while we waited. No «im sorry for the inconvenience someone will be right with you.» NOTHING! I am very disappointed.

love there service:$ and prices do recomend it. plus they do taxes i was really satisfied

I LOVE fiesta insurance. They are sooo CHEAP and FRIENDLY. I like Lissette and Lila they are helpful. I been with them for a year and I’ve never had a problem with this company.

This review is not for the location on White rather than for the new location on capitol expressway. First off I have been with fiesta for a while they are cheap and the location on white generally almost always gave me excellent service. Recently I had some problems with my policy after renewing it at the capitol location. Let me tell you probably nobody cares I guess you get what you pay for either way this is suppose to be a business The manager there lacks professionalism. I don’t understand how she was appointed to this position! I know she deals with hispanics all day, my mother could no get a response from her after attempting all day once I walked in she seemed arrogant and rude. No desire to help rather she kept trying to explain something I obviously understood. She kept going on about the situation as if she was not responsible, she forgot the memo where the customer is always right. I swear if I hadn’t had anger management in the past I would of added a dent to that crooked smile of hers. At the end of it after I explained that she was wrong and I had proof that not only had they started a policy with out my signature charged my account without my consent and made an appointment to speak with her regional manager she changed her mannerism real quick and FINALLY actually helped. But I guess this is what you get when you go with Party insurance -.-