FedEx Office Print & Ship Center

Strike II The Box Nazi Returns — Go to drop off a well packed camera in a prepaid FedEx box to send in for camera repair and Shaun says they need to repackage the FedEx medium box into a large custom box for shipping. Mind you he says this without even bothering to look at the custom foam block the camera is already in. Tells me he has to personally pay for any customer reported damage — I’m not sure I believe it, and I’m certainly not going to take out a damage claim on a camera I’m sending in for repair. I have no idea why they try to run up custom packing charges, but I’m tired of it. Going to the other FedEx drop in the neighborhood to avoid this silliness. Thought 5 years ago this was stupid, stupid is as stupid does.

Made copies here once. Pricey but it’s convenient!

Very early this morning I needed to use a computer with printing and sending. I had no idea what I was doing. It was early enough that I had Leslie’s undivided attention and she was wonderful! I would have been there for hours without her help. She basically did everything for me and with good cheer and a big smile.
I would have probably been in tears without her help.
Thanks Leslie!!!

I would like say a big thank you to the manager at fedex. To start off my day was already going as wrong as possible. I had been dealing with food poisoning all day. Almost every 20 mins I was in the rest room. Pissing out of my ass. Earlier that day I spent two hours to find the perfect box. Should have just gone here from the start. The item I had was very heavy but small. The gentlemen quickly boxed it and had it ready to go in no time flat. Remind you this is while it was lunch time and the crowd was heavy.

Terrible experience here. Although the employees are fairly nice, there were fifteen of us needing to complete projects with only one computer in the store. I spent entirely too long in here.

Never coming back to this location.
They are slow, rude and unwilling to help.

Staff is SO friendly and helpful. The manager is really cheery and went out of his way to help make sure I got exactly what I needed for a few wedding prints. He was also very helpful to a few other customers who came in. I appreciate that there was ample parking in the back as well. Really great experience.

I just went into this location and was helped by an associate named Kelley. She was extremely helpful and nice, definitely surpassed my expectations from a FedEx store. Thank you!

Dropped off a handmade Minnie Mouse-​themed birthday invitation on a busy day. I was 4^th in a line of 6 people with one employee working behind the counter. She took my invitation and said she would call me when she knew how long the job would take. She didn’t call that night so the next day i called and spoke with the manager regarding my invitation. He said he couldn’t do it because its disney-​themed. okay, fine. So i went to pick up my original and its gone. No one knows where it is. Funny enough though they have TWO COPIES readily available. WHERE IS MY ORIGINAL ARTWORK???

First… the parking lot is tricky. I pulled in and there were no spaces. Had to wait for someone to back out. Other than that, I feel like this location is conveniently located and open later than UPS and because of their hours is why I ended up here.
So… I mailed a large envelope «FedEx Express Saver» at 0.8lbs from this location (San Jose) to a residential address also in San Jose. $ 7.50.
Besides the girl and her unwillingness to help attitude… im gonna let the photo I am posting do all the talking about Fed Ex. I guess for $ 7.50, my package got a roundtrip trip of a lifetime.
Anyway, my package got delivered, so that’s all that matters. I may use this place again… but we’ll see.

The employees who were working at the time of my visit were Alejandra and Nodoir. They were both very nice. Nodoir was the one that helped me with my order. I went in unsure how to print a CD sticker and Nodoir took the time to figure it out. I would recommend going back.

There’s alway ONE EMPLOYEE working. The service is so SLOW!!! Hire more staff please!

TERRIBLE COSTUMER SERVICE!!!
My boyfriend and I came to this store to mail some documents and the two ladies that were working there didn’t help us at all. There were very rude and not polite.

I have nothing but admiration for this side of the Fed Ex hell hole. I hate their truck delivery side.
If I can pick up anything and everything from an actual Fed Ex store I would. This is an excellent location. Tons of street parking. Or better yet drive around by Chipotle and park in the back.
Only caveat is if you’re rushing you Can’t have your way here. You have to wait and almost always there’s only one staff working or one is busy printing or doing something.
Small price to pay for picking up your package dropped off by their «bat out of hell» truck.

Quick and Easy!
This store is very clean and tidy. The employees seem knowledgeable and all of my interactions with them have been great. They do quality work and really try to help you out.
The only thing is watch out for how they package your items to be shipped. Make sure you put it in a box ready to go because if you don’t they’ll put it in a bigger box with hella packaging and the price will be crazy higher.

I stopped into my neighborhood FedEx to print a few items, and discovered that it’s a great spot to grab a card, supplies, or a new book! Service was friendly, and they didnt kick me out for ooing and aahing at their prices. Next time one of my kids messes up their binder, I’m coming here. It’s much less of a hassle to stop here vs deal with the drama/​lines/​parking issues associated with Target.

This review is completely for Jimmy at the front counter. Over the course of the last year he has single handedly (having a billion other things to do as well)
loaded and formatted my 2 sided oddly shaped wedding invitations, formatted and printed flyers and helped me with an activity for a wedding shower via email.
This guy is incredible, creative and probably underpaid for his hard working ethic and his positive and PATIENT attitude with customers. Great job! Thank you!

Subsequently someone tried to fraudulently use my credit card (the card I tried to use at this location). I called the credit card company, and told them the whole story. I was told that the fraudsters had made an actual copy of my card — which takes more time and effort. I got the feeling that the credit card company was not going to investigate very much.
I do not know whether this location was actually involved in some kind of credit card number stealing thing, it could be a coincidence. Nevertheless, I do not trust them. Coincidences do happen, but I will not do business at this location again.

The first time I went in, great service. The second time, I get duped into spending way more money than i need to. I need 25 pages printed, and 12 pages scanned… I’ve been in here before so I know that it’s $ 12/​printed page and it’s posted — which is reasonable.
I get my pages printed out, and ask if they are able to scan it in. She says sure and immediately proceeds to scan them in. i get my wallet and expect somewhere around 5 bucks… no, 13 dollars. apparently its 12 cents to print, and 89 cents to scan… IT’S A DIGITAL SCAN! how does that cost more than printing and using up trees on the same machine? I wish this was posted or made clear before I had her do it.
What’s worse, is she was in training and took forever. I was nice about, she was pleasant, and I am in no way upset about her demeanor because she was apologetic, I’m upset that I spent more what felt like forever for a small task to be done and paid way too much for it.
2 stars for not informing me of the additional charge and ridiculous price. I think this is fair given that this is somewhat of a «fixed» service — not a whole lot to rate on, so every little thing counts in my mind.

Shipped pants to return that were purchased too long from Zara. There was no line during lunch time however parking is a bit tight in the area. The man was nice and pretty fast about helping me out given this is my first FedEx shipment. I later learned that I could have been to a nearby safeway and used the drop off box. I wasn’t sure of the dimension of how big this drop off box is but it was good to come out of it with a receipt to prove that your product was given to the hands of FedEx.