Fasttran Moving Company

I’ve used this moving service twice this year. I know what to expect when hiring a really cheap/​affordable Chinese moving company so my expectations were pretty low. Both times, they showed up approximately 2 hours later that intended. Granted, the first time was not their fault, and the second time was due to some «mechanical issues.»
When it comes to actually moving though, they are FAST and definitely don’t waste any time. I would suggest supervising the entire move to ensure that fragile items are moved carefully. I personally took my fragile/​important items in my car beforehand.
I provided them water and lunch midday, which is pretty standard since they work with no breaks.
Afterwards though… they will ALWAYS try to ask for more tip. Keep in mind that the movers earn very little and work their butts off so have a set amount of how much you want to tip them… and then add a little more.

I should have looked up on the review for this company before I moved. Don’t ever use them.
My move was a long distance move from Northern California to the Greater Los Angles area. First of all, I asked them to ship my stuff using a dedicated truck so that it gets to my new home on time, but instead they put it on a truck that with other people’s stuff, because the truck they were going to use broke down and they did not let me know until they were well on their way. This is a breach of contract already and then they still charge me the full price for a dedicated truck.
After that, they showed up four hours late to my old home and it took them literally forever to get to my place because it was a shared truck. We tried calling but the people at the company had no idea what was going on. When it got to my new place, it was like 10:40PM ish in the night well passed the 5PM the guys from the company told me.
After they moved everything in, we tried to negotiate with the worker and the crew leader about reducing the charge, and eventually we were able to get them to waive the hourly charge since the workers had to get the check before they could leave according to their policy. However, we still paid the full amount because we had pity on the workers since they were only contracted to work with the company.
If I am not the type of guy who would want to avoid troubles, I would really refuse to pay them or only partially because aside from having my stuff moved on a shared truck; there are damages on several of my items and boxes, and there is also one missing box.
I would give them a zero star if it is possible, so let me emphasize this: do not use this company.

The service was overall cheap but so bad.
The company owner, Tim, spent some much time arguing with me about the price which we have agreed before signing the contract. He insisted that it was our duty to pay the bill which he didn’t think of in the first place. He asked me to add $ 600 on the original bill statement.
The worker came on the moving day complained a lot and asked for a large tip. I ended up paying them $ 160 for 16 person-​hour.
I will never choose again or suggest anyone with their service.

First let me say that I found this company on Craigslist. They advertised that they were professional, experienced and insured. Having dealt with moved paid by the hour in the past, and being burned, I asked for a flat rate to move, and after I described the needs of our move, the owner, Tim, and I agreed on a certain amount for the job.
We agreed on the time and the price, neither of which was honored the next day.
The movers were supposed to show up at 11:00am, and by noon, with no call, no show, we decided to call them to find out where they were. Luckily I had the cell phone of their owner, but all he said was that they were late and would call when they were on their way. No apology or anything… I asked him if they needed to reschedule. But all I got was a rude reassurance that they would come. Another two hours pass… NO MOVERS! At 2:15pm, the movers finally show up. The movers themselves were nice enough, and did what we asked them to do, but took their sweet time every step of the way. I don’t know about other people, but a three hour setback on moving day sucks especially when you have limited day light! Luckily we started earlier than we needed but we had to cancel our new year’s plans and come back the next day to finish doing the cleaning. NOT COOL.
When we were finally finished, 3.5 hours later (with only 15 miles between the start and finishing location, and after moving a two bedroom apartment), I paid the movers. They counted the money and then signaled for more money. WTH??? I called the owner, and he acted as if we had no agreement for the flat rate and charged me the hourly rate! Luckily I had taken a little extra cash out for tip, which ended up going towards their fee, but the movers were upset because they did not get much of a tip. I tried to explain to them what the agreement had been, but they did not understand. (there was quite a bit of a language barrier) They stood there repeating the word, «tip, tip, tip» I finally just walked away and went inside. I feel bad for the movers themselves, because their boss is the one that didn’t keep his word, overworked them, causing them to lose their tip… We got moved, but lost our New Years and had to deal with conflict and stress. Saving a little money on CG was NOT WORTH IT!
The lesson from all of this: if there is a language barrier, do not do business, especially when it comes to moving.

Having read the reviews on this moving company I decided to write one of my own, or I wouldn’t be doing them justice. I have used their service for the past 6 years with 8 moves (mind me I am like a gypsy, lol). They NEVER disappoint me. With that said, I think I also understand what some of the reviewers were complaining about. Here’s why I keep coming back to them when it’s time for me to move again:
1. They always came promptly on the day of move. I prefer to move 1^st thing in the morning, so have asked them to come at 8 am and 9 am at various times. I would always stress to the guy taking the appointment that they have to show up on time as this move cannot be delayed. And on the day before the move I always called to confirm the appointment on the following day and stress again that they have to show up on time.
2. Yes this is a company owned and run by some Chinese and the guys who come to move stuff speak little, if any, English. I speak the language so that’s not a problem for me. But the guy who answers the phone should understand some basic English. If you explained showly to him and ask him to make sure the movers understand, the movers come with a work order with the boss’s notes. These workers work really hard and are very careful and efficient at moving stuff. They can finish moving within 2 – 3 hours what other movers may take 5 – 6 hours to do! In the past 6 years of my 8 moves, I have not had anything broken or missing from their moves. So in addition to the lower hourly rate, their efficiency is also a reason I kept coming back to them, and that also translates into lower cost to you as their charge is based on number of hours taken, multiplied by the amount of their hourly rate.
If I did not have their help to move, the 8 moves of the past 6 years would have cost me a fortune!
3. As to tip, I always made sure I gave the two guys a big tip as they did work really hard, non-​stop in order to save you time and money. They don’t waste any time as soon as they arrive, they start moving things along. And sometimes for moving up or downstairs, or to a storage where my unit is far away from the elevator, they have to work extra hard to complete the job. They still took no break and just quietly did the work. For all of the above I think they deserve to be tipped well. If you are cheap on the tip, sure, they will complain. Just please try to be fair as these people are working their «you-​know-​what» off just barely to make ends meet here. They were happy when I tipped them well and were never «nasty» to me, like some people complained in their review.
Given the above, I am going to continue using them for my future moves as well.

Well I guess I should be feeling lucky I cancel led their service on the day of. Though at the moment I thought I was being a bit too much of a pregnant woman, now I’m glad I trusted my instincts then after reading all the horror stories here about Fasttran Moving.
I found Fasttran Moving Co. on
(Chinese Yellow Page online) advertised as Fastlane Transportation LLC (, for those of you who read Chinese). Ironically they’ve got the most «recommending» votes on ccyp so I made the phone call to get a quote, and that experience alone should have been a red flag but I somehow overlooked it. So when I called the first time I asked in English and the rate goes $ 65/​hr/​2movers/​truck, and a couple days later I called again asking in Mandarin and the rate goes $ 55/​hr/​2movers/​truck. Shady, isn’t it. I scheduled 2 guys for our 1-​bedroom move to start 8AM on Sat., specifically asked if there will be any charge other than the hourly rate that we need to move stuff from SF to SJ in the morning and then come back to SF with some other items. The guy was like oh everything is covered in the hourly rate don’t worry. Come Sat. morning 8AM sharp we got the phone call from the same guy telling my husband that they will need to charge $ 40 gas fee if the move begins from SF, and that if my husband can drive down to SJ to meet their guys there it’d be more convenient to move from SJ to SF and then back to SJ, in which case then everything is covered by the hourly rate. My husband almost agreed to do just that as we were in a time crunch to get our move completed before our first baby’s arrival in 2 wks, but I was so upset I had to confront the guy on the phone demanding an explanation why the last minute change of terms as it’d be a lot of hassles having to change all of our arrangements last minute. Not only was he not apologetic, he was totally playing it down saying my husband already agreed to drive down what’s the matter with me and that if I don’t like it I don’t have to use their service! I was like heck yah I am canceling the service right now even if I’m having my baby tomorrow.
So we ended up calling around on Sat. early morning looking for another moving company that would do the job on short-​notice @ a reasonable rate, and I’m so glad we did that. Btw, if you happened to use ccyp, note that the «recommending» vote-​counts there are not a good indicator like the star ranking on Unilocal… I can be anyone and keep clicking on the «recommending» button thousand times the counter would still count… something ccyp might wanna consider improving…
Oh, their new addr. is
1855 Otoole Ln
San Jose, CA 95 131,
make sure you don’t get fooled by their new profile on Unilocal

I’m moving from SF to east coast and have been looking for a moving company, reading a chinese newspaper, singtao daily, and saw the ad for fasttran with license T189665. It’s nice to see that people have reviews for them. They name on the newspaper ad is. Long distance moving is a stressful situation and I’m glad that I can find some reviews before getting myself into trouble.

I didn’t end up using this company, after reading the other Unilocal reviews. But I could tell that they were pretty shady, because the guy answering the phone just said, «Yeah» and that’s it. No «Hi, this is Fasttran Moving Company. How can I help you?» or something a little more professional.

I should have sent these guys away as soon as they got to my house 45 min. s early. we had a 9am appointment and they showed up at 8:15 well we were eating breakfast and trying to get ready for the movers so this was not appreciated. We saw there truck outside and ignored them while we finished brerakfast well they called my cell at 8:25 and I didn’t answer I was feeding my baby, so they knocked on the door. I answered and I saw they were getting the truck ready and I said that they needed to park in the back as they were going to move our storage and backyard. SO they drove off WHERE? who knows a joy ride? I dunno I called them and asked where they had gone and the man was very rude and short with me and hung up. well 15 min. s later they drove into the backyard area.
I asked for 2 men and got 3 which meant we were paying 20.00 more bucks an hour. I should of sent them packin well we needed to move so I let them stay even though the movers were tiny lil old men who were moving one box at a time!!! at 90.00 and hour
The boss dude (who was the rude one to me) asked to use the bathroom well I took him into our house and I had to stay around I wasn’t gonna leave him in the house alone, took a huge stinky CACA in our restroom and DIDN“T WASH HIS HANDS!!! Ewwwwwwwww
good thing he was moving only our storage
anyways,
after they were finshed moving the stuff back in to our new place 9 miles away. He brings me a bill saying it had taken them 3 hours. He had started the time at 8:15!!!When they got there and sat in the truck and went on there 15 min joy ride they wanted me to shell out
45 $ for that I said UM NO its 2 ½hrs. starting time 8:45. Thre was a 20.00 GAS CHARGE what the hell was that they advertise NO HIDDEN CHARGES. Well thats a hidden charge
Then the scariest of all, all 3 men surrounded me with there hands out asking demandingly «you have to give us tip» «we only get paid 8.00 an hour you have to tip us now» so I gave them 30.00 to go away
ACK! NEVER AGAIN!