Extended Stay America – San Jose – Edenvale – North

Im not sure how are they still in business. this is not the way to run a business… very unacceptable. We had to wait longer because our room wasn’t ready. they didnt have enough cleaned pillow case they said. so we have to wait for laundry. I asked them they can just deliver it to us… as soon as we walked in. on a sticky floor… .Did they even clean the room?.. the comforter, pillow, bed sheets are stained. The window lock are broken. I never felt scared sleeping in a hotel coz i might get something. A hotel where you will be scared if you let the pillow touch your face. …waaaaaaa I’ve never experienced this before… we left and didn’t even stayed the night. And guess what NO REFUND… even if you dont stay for the night. So stay there if you want to have Nightmares, if you want to be Disgusted, if you want to feel like being rob. Theres no money in the world to make me go back there. Please do yourself a favor. Book somewhere else.

DO NOT STAY in this hotel otherwise you will regret.
I book the room online and already paid with my credit card. I stayed one night and check out the next morning but they charged me another day. I call and talk with the manager and want a refund. I also send her the receipt email confirmation when I reserve the room. But She tell me that she will not refund for me and the reason cause I checked out late. If I checked out late and they charged one more day why they didn’t tell me and give me a receipt when I checked out. Anyway I checked out before the time that they allow is 11:00am.
She agrue with me and don’t want to refund for me. Unbelievable right? I can’t believe this hotel is in america. I lost almost $ 100 charged for another day when I checked out the day before. Just to let everyone know don’t stay HERE. And don’t book hotel tell through an online service that didn’t show the hotel name. Is only show hotel name and address after we pay. Now I see why these hotel don’t show the name and address because it’s really bad.
After too many bad review this hotel should ban. I don’t know why they still alive.

Terrible service. Made me wait two hours for my room. Not even close to worth the price. Take my advice and spend 20 dollars more per night to stay somewhere better

WORST EXPERIENCE EVER, DO NOT STAY HERE. !! Wouldn’t give this place or recommend this place to any one! Manager Val is so rude and she only cares about how much money the hotel makes. Come on guys after all the bad reviews this hotel needs to shot down !

I’m a pretty tough critic sometimes, but I guess I’ve calmed down since my stay here. I needed a quick place to sleep for a few nights. I picked this place because it had a kitchen area. If I had have written this review on the first night, I would have RIPPED this hotel a new one and probably protested in the parking lot with picket signs and a banner that told people to run, not walk to the next hotel.
But I’ve calmed down and realized the world won’t end because I slept here. I made it out unscathed.
The majority of the staff don’t wear uniforms. That doesn’t necessarily bother me I don’t think… just seems a tad unprofessional. There was a lot of parking, and there are two extended stay americas in the same lot-​one north and one south so you might go to the wrong one initially. no big deal.
As I was pulling in, I started thinking «oh dear. what have I gotten myself into?» I don’t judge people, it just kind of looked like a small meth convention in the parking lot. People REALLY live here. No, like REALLY live here. I didn’t know that. I thought people would stay for like the most a week, and then cut. One guy was like «I’ll be here until April». It’s January. No thanks. They leave their dirty dishes in the hallway for I guess. the cleaning staff to come and pick them up and clean them. That’s asking for roaches if you ask me. Yuck.
Back to the review, I pulled in, locked my car doors twice, and checked in. I get past the worker with no uniform on, load some stuff on a cart as I’ll be here for a few days, and get off the elevator.
What.the.hell.is.that.smell? The carpet in the hallways smell like they have not been cleaned/​shampooed. EVER. I pray as I get closer to my room, just thanking God for some shelter as it was raining outside. I open the door. Doesn’t seem too bad. No funk knocks me out. Upon further inspection, I realize the room is not clean. Huge coffee stains on the desk, hair in the bathroom, smudges on the wall. I wanted to take a shower in my Jordans to prevent athlete’s foot or worse.
I immediately go into full cleaning mode. I had supplies with me as I was moving, so I lysol-​ed the room down, sprayed and cleaned, and seriously had about six airwick and glade plug ins with me and plugged them all in. I even cleaned the mirrors (cleaning is therapeutic for me).
sidenote-​the tv had like 6 channels. and two were in spanish. smh.
But f all that right now. It was 2 o’clock in the morning and I was tired. But… before I climbed in that bed, I took a gander at the sheets. And a whiff. No way in hell I’m sleeping on those sheets. They just smelled old, and had some mystery stains left over from whatever tryst happened before. Aside from being a germaphobe, I go into full hypochondriac mode and tell myself that sperm can live for like 3 days outside the body, and if I sleep in that bed with those sheets, I’m going to end up pregnant by God knows who, and then I’ll have to explain to my family how I got pregnant as a virgin and they won’t believe it was from a stint at extended stay america.
I ask for new, fresh sheets. They still stink. I thank God for shelter, frebreeze the hell out of them, take a shower, pray, and go to bed.
all in all, I dealt with it. It’s definitely not the ritz carelton, but if this fits your budget, you’ll live. as for me, the next time I’m just going to ditch the kitchen, tay at a marriott or hyatt and eat out every meal.
NO FRILLS is their motto. and they aren’t lying.

DO NOT STAY HERE! The absolute worst experience I have ever had in a hotel. I would give them no stars if I could. So not only did the staff hate their jobs, but they were rude too. Our room was dirty and had stained sheets, bedspread, and curtains. Our screens were popped off our windows and there were underwear below our window. There were hairs in the bathtub (long and short). Thank goodness I had sanitizing wipes because it was gross. The whole place is run down and out of date. When I did the review the manager called me to apologize for some of the things but told me I should have called her on her cell to let her know the condition of my room! What the hell is that?! No customer service at all! I will never stay here again. This was my first experience with extended stay and I was really not impressed. Should be charging half the price for what they give you.

If i could give negative stars i would. Literally worst experience i have ever had in a hotel. Rooms were dirty and non functional waste of money. Staff was unhelpful and rude. actually acted very ghetto and pushy. and the manager was an absolute nightmare to deal with… 10x worse than the staff with no training and no skills. very low class how they talk about customers in front of other customers and are very sarcastic non-​compassionate and straight up unwilling to help. dont bother asking for anything or validly complaining because customers mean nothing and they will blatantly tell u NO in the rudest most demeaning condescending way ever. They just literally could care less. Whats the point of having a manager if they straight up tell u they dont care that you are at risk and refuse to do their job. Customer safety should be first but they blatantly tell u they dont care. It must be an extended stay value because if you call corporate and bring up valid points the customer service apologizes extensively and tells u that you will get a call back from upper management but that promise is never kept, even with safety concerns. Very very bad business snd these people do not deserve to have management jobs with 0 customer service skills. We as consumers pay their salary and i will never again support this business. very disappointing since i used to stay with them very frequently. they will now lose all of the $ i spend on hotels as they obviously dont care about fixing negative experiences and terrible customer treatment. I have never been so imsulted and demeaned. will be voicing my concerns to the BBB

This was an amazingly run down hotel. The room was semi clean but your mind thought otherwise. Not sure what condition the sheets were in. We booked two rooms, one for the kids and the other for us. Because of the uneasy feelings we had, we did not want the kids to be alone or roam the hotel. The price was a little pricey for what it was. The staff was unhelpful and unapproachable. The extended stay people were scary and the neighborhood wasn’t that great either. There was a thin sheet on the bed but no bed padding. One of our towels had a hair on it. The room smelled. It was supposed to be a nonsmoking room, but that was not the case. The halls smelled. For an extended stay there was no ammenities in the room but I understand you could ask for something. There was a microwave to their credit. The continental breakfast was coffee, hot chocolate and granola bars. I felt like I was in a sleazy no tell motel. I booked on their website, and after my sister who tried to stay there left because of unacceptable room conditions, I asked for a refund. No matter who I talked to up the corporate ladder, now one was willing to give a refund. One of the managers would not even return my call. Will not stay in this hotel chain again, ever!

I should of listened to the reviews & not came in here. I reserved a room in person with the manager (Ana) & she put me down for the wrong dates after I clearly told her what days I wanted. I got charged ($ 250) for a no-​show when I didn’t even reserve it for that day. I came in the day that I thought it was reserved & they had nothing under my name. So they went & got me a new room & charged my card once again ($ 250). When I spoke to the manager the next day she said it was for a smoking fee!!! & now they won’t refund me my money… I definitely do not recommend this place

I booked a 2 night stay thru
a week prior and paid in full. I drove 2 hours to this hotel at 9pm. At 10:44 pm I received an email that the hotel cancelled my stay. I call
who could not find me another room. It was suggested that they sold my room to a higher bidder. They left me out in the cold with no place to go. When I called the General Manager, she would never return my call. I talked to the Asst. who could care less! I will Never stay at an ESA again! Stay away! Unless you like to be treated with No respect at all!!! They have free advertising for life from me!!!

Totally agree with all the other 0 star rating. 1 star because there is no 0 rating. I booked this place for 1 night and horrible place to stay. I will never stay here and will warn anyone of staying here. Room is filthy and I feel disgusted staying here. I paid for the upgrade for internet service and was on the phone over 30 minutes each time to get the issue resolved. They say up to 3MB of internet speed but after doing my own speedtest all day and night it was only averaging about .50mb which is slow as F$#@. Can’t even browse the internet or send emails because it takes 45sec — 1minute and longer for a damn page to load. If anyone gave this place a higher rating than 1 star they must be trash just like the hotel.
Warning! Stay away from this motel. Should call it a motel. Not worth the $ 126 I paid for 1 night.

I was not surprised this hotel acquires this low of stars. The price for these hotels are not worth my money. I had booked online and hearing from the other reviews, they do up the charge by about $ 100 more. Val is the General Manager for this location and while she may seem to be somewhat nice and helpful, there was something very condescending about her. She was very vague when asked about questions on my invoice, room preferences and kitchenware. I made it clear that I wanted a downstairs non-​smoking room (I have asthma). I got 3^rd floor and half of the floor was smoking. You can smell it walking through the hallway and into my non-​smoking room. There were no kitchenware in the rooms. I asked for the entire set but only got half… I didn’t want to bother to ask for the other half. Overall, I will not be returning to this location and will not recommend it to anyone. Unless you want half assed service, feel free to try this place out.

I stayed here for a week back in March. It was sufficient for what I needed. It smelled unfortunately like curry in my room but I just burnt a smelly good candle that covered the smell while I was in the room.
It had a computer desk and a kitchenette that was basic but good for what I needed if I wasn’t eating out.

It’s better than the other reviews make it look like. Yes, the walls are thin. Yes, the «breakfast» is a joke. And yet — the rooms are clean and the staff is reasonably friendly and helpful. For an extended stay (nog just two nights) the price is right.
Not a bad place, but not great either.

ZERO ZERO ZERO. This place deserves a negative review. Booked my room for two people with two queen beds via Expedia! The hotel was overbooked and only room
Available was a smoking room. Yes I said smoking room! People still smoke in the USA let alone a populated city like San Jose?! I got to room 327 and it literally smelled like a ashtray! I couldn’t stand it! Everything smelled like smoke. I went to target to purchase fragrance candles, fabreeze, Lysol, Clorox wipes, plug ins for every plug and carpet refresher. Long story short I have been in the room for a hour and that has not helped.

I give this hotel 1 star but only because there is no option for 0 stars.
On the shell it looks like a great hotel but the inside is a cheap motel.
Customer Service — we booked on
and the they charged $ 100 extra from the final fee. They would keep telling us that there are hotel taxes which I know, but the
itinerary clearly said taxes included. This got resolved but only by me calling
since they did not have the courtesy to do.
Atmosphere — we got the smoking section which reaked of smoke worse than the Las Vegas casinos on Fremont Street. I had to go buy Febreze across the street and even that would not do. The hallway was so abandoned that it was scary to walk to the room. Almost got an asthma attack from the stink of cigarettes.
Cleaning Service — 3 day stay and no one ever cleaned room, changed towels, or sheets.
Front Desk — Extremely unprofessional and very disappointed that they would not own up to their mistake on booking fee. On top of that made it clear they don’t want leisure travels only business people.
Continental Breakfast — Packaged oatmeal, old fruit, and stale smelly pastries.
Shower — very low water pressure
Do NOT waste your money.

The worst hotel experience ever! ZERO STARS!!!
Arrived at 6pm 2÷14÷15, checked in, I reserved a king room and was told only a queen was available but I would be upgraded to a larger room. I located my room and entered to check it out before I went out to dinner because I was running late then left. Came back around 12am and I couldn’t access my room, my key didn’t work at all, then to my surprise a confused man opened My Hotel room door. After talking to the front desk attendant I was told the boy earlier gave me the wrong room, LUCKILY I hadn’t dropped anything in the room yet. When I entered the 2^nd room I was greeted with 2 double beds! Started with a king, demoted to a single queen, and now this? Checked with the front desk again but this was the only available room left in the whole hotel.
After voicing my complains I was told to call tomorrow when the manager was in. No manager was available the next day when I called. Talked to someone in the corporate office in North Carolina but they told me I’d have to call back when the customer service line was open. Called the hotel again a week later just to be told the location didn’t even have a manager only a district manager and that she would call me back. Never got a call… surprise. Called customer service after with a desperate attempt to speak to Anyone at this point! Finally was able to voice my concerns with someone who took my information and assured me he was sorry and someone would contact me to compensate me within 24 – 48 hours. Needless to say that was a week and a half ago and no one has called… ever! Sat on hold with customer service again today for 45 minutes and still not communication. The fucking worst hotel and company I’ve ever had to deal with!

Worst hotel ever stayed at. You may say your in a 3^rd world country. Will not ever stay here again.
L

Stayed here for 2 days while I was on a business trip.
My co worker chose this place, not me, but I went along with it.
— Wifi was very very slow. Slower than back when I had a 28.8k modem.
— Dirty sheets, furniture, and bathroom.
— Bad smells
— I got bit by fleas in bed
Smelly, dirty, fleas.
Before the 3^rd night, I voiced my displeasure with the place and my coworker and I went to the Dolce Hayes Mansion down the street. During that night, it only cost 3 dollars more per night, but I went from 1 star to 4 star in comfort and ambiance.

A week later.
9:30 am– fire alarm goes off yet again
This is the most ridiculous hotel I’ve ever stayed in.