Eli Thomas Menswear

Jim Thomas rocks. Third suit from them now — quality is great and Jim will give you the honest run down. Needed two suits shipped in and altered in 5 days over memorial weekend — he had them rush ordered and altered on time before my flight. Pretty incredible service!
Other staff are also incredibly helpful.

I love these guys. Great selection of quality clothes that you won’t find everywhere. I’ve been relying on Eli since the late 90s for regular day clothes to my tuxedo for my wedding.
The team is great and I enjoy supporting multi-​generational small businesses. As far as I’m concerned, Eli is as San Jose as Bellarmine.

You would expect a place like this to feel a little «stuffy» for someone who is not a CEO or Executive, however, this place is perfect for your average joe. The prices aren’t cheap but when you realize that a majority of product is made domestically and some even in California that says something, I definitely prefer to support American and local. The service you get and the attention to detail definitely supports the cost of goods, this not a box store and after purchasing a couple of suits I am hooked. Nordstrom has been my go to for years and will now take a second seat to Jim and the Crew of Eli Thomas.

We came to Eli Thomas after my best friend used them for her wedding and had a great experience. We could not be happier with our decision. We quickly made friends with Anthony and he treated us like family. He was always happy to see us when we had to come in with each of our 10 groomsmen for their fittings. It was always a great experience.
The week of the wedding my husband went to pick up the tuxedos and ½ of our bridal party was not local so we had to pick up their tuxedos without them trying them on first. We held our breath and prayed for the best and we were not disappointed. The guys looked great and we got great compliments on how everyone was dressed.
We had plenty of time to pick up the tuxedos and bring them back without having to pay extra like Men’s Warehouse makes you pay. We could not have had a better experience and we will definitely go back. Thanks Eli Thomas and Staff.

I purchased a suit and sport jacket here. They made sure that the clothing fit properly. I have had experience with discount many stores such as Joseph Banks and had the sales people tell me how great a badly fitting suit locked.
Here it’s important clothing looks and fits right. Talking to the owner, he really likes making people look good and you can tell in his attitude.

I like the new location with actual parking spots and more spacious showroom! Service and selection are always excellent, down to the alternations which are free and ready for pickup as promised.

The store display caught my eye as I was exploring Santana Row. I am very glad that I stopped in, as the staff were very helpful and the selection was good. They even offered to tailor my shirts that are too big for me as I have recently lost weight. They have a new customer in me, as I felt I received the attention that other stores struggle to provide.

I’ve rented a tuxedo from Eli Thomas the past 2 years for a fundraising event at my school and they have been great. This year, they had all of my measurements on file and it was a very quick and simple process. The salesman was professional and offered his opinion on which style/​tuxedo would be best for my occasion.

I am actually shocked to come on here and read reviews that are so similar to the experience we had.
To sum it all up, my overall feelings are of RAGE, FRUSTRATION, and DISAPPOINTMENT.
I just don’t understand how they could fail so miserably at the only thing that is their job. Measurements are measurements for a reason. How could every single suit we rented for the wedding turn up wrong when they fitted everyone? They even admitted to having the measurements wrong, but offered no apology or compensation.
Shame on you, Eli Thomas. You trick people with your Santana Row location, giving them false hope that you will be better than other places. You should be kicked out of Santana Row based on merit alone. You are the definition of bad customer service, and I am embarrassed for you.
You are overpriced, but we were willing to pay more in order to have a better experience, and you FAILED.
I hope others heed this warning. Don’t go to Eli Thomas unless you want to have your wedding ruined. Your groomsmen will look ridiculous and «it’s not their fault».

I have rented a tux here as well as browsed the actual goods on a few occasions, so let me try to sum up this place for you swiftly, accurately, and hopefully helpfully.
1) Men’s dress attire (tuxedoes, suits, vests, dress shirts, dress pants, ties, cuff-​links, the whole deal).
2) On the medium to high price range. $$$ imho. This is really the main reason why I’m giving Eli Thomas 3 stars instead of 4, because I think the price point for what you get is what I would consider overpaying, but that’s just my opinion.
3) Good quality clothes. Really comfortable and pretty well made.
If you are looking to buy on the spot, limited styles/​designs (it’s a smallish place) — it really depends on what is in stock.
4) For rentals, they have a lot of styles and various books to show you the plethora of options to pick from. Entertaining, but definitely an overload if you are like most guys and really don’t care. Just give me the one that matches that dress. Am I right or what? Just show a pic and ask the sales rep to make a decision for you: D ezpz
5) Friendly and attentive sales reps. Not too pushy but will gladly answer questions if you have them. They size you and everything and take care of you from start to finish.
My suggestion:
If you are looking for a one time rental, check this place out for sure because they are likely to have something that will work for you, even if you have to pay a little more. And from my experience, they are pretty nice about being flexible about the return date in case you need an extra day or something comes up, just let them know and they shouldn’t charge you extra — hopefully that’s still the case! If you are looking to buy, it’s at least worth a shot to stop by this place and check out their selection, in case you find something that suits your style. Pun intended ty, tyvm.
Oh and since the store is part of Santana Row, the parking lots are always full. You can try your luck circling, but I know there are these 3 or 4 spots right across from the store’s entrance that say ‘Reserved for Eli Thomas VIP’, and although I literally have no idea what that means, I have parked there several times without issue: P I am a customer after all right? And all customers should be treated as VIPs, assuming one knows anything about customer service. Yep. As Spock says in response to Kirk’s epic speech about flying into a Romulan trap in Star Trek, «The cadet’s logic is sound commander.»

This company deserves 5 stars for their customer service. I had a ridiculous situation going on with the tuxedos for my wedding (custom-​order purchase from another company that never showed up), and I had to enlist Eli Thomas at the last minute to put together a rental of 11 tuxedos, pronto. They came through for me, in spades. 11 tuxedos, in the same exact style as the custom order (we were very particular about the details of the suit, obviously, for good reason), and they did it with time to spare so that my groomsmen could try them on and alter them as needed.
Jim Thomas is a consummate professional and he really went the extra mile to make sure that my wedding wasn’t ruined. He reassured me every day that we were going to look great and sure enough, we looked top-​notch. He’s the man and if you want a truly family-​oriented we-​care-​about-​our-​customers experience, go to Eli Thomas. I can’t thank them enough!

I appreciate the high level of service that I receive when searching for clothing at Eli Thomas. I have been shopping there since they were in the old building at Town & Country. Jim Thomas provides the highest level of service and quality of products.

Tux Rental stay away. The day I went into that measurements one of the guys was working with me then he told me to try on this suit. When I came out another guy was now taking measurements. Not a good sign. When to my surprise the day I picked up my tux the whole order was wrong except the jacket. The pants they gave me were two inches to short so instead of filling like a million dollars on Christmas I felt like a dollar in the wind. I asked for a discount the day I returned the tux and the Manager of the rental dept. told me that he would not give me a discount and that they could not do anything for me. In other words they really don’t care if you come back or not.

We had a mediocre experience with Eli Thomas about 6 months prior to our own wedding (for another friend’s wedding), but decided to give them one more shot. And maybe partly out of laziness, since Eli Thomas already had all the groomsmen’s measurements on file.
Their customer service at Eli Thomas was pretty good, the salesman who helped us showed us different options for tuxedo jackets and pants. When I had trouble picking tie and vest colors from a catalog to match the bridesmaids dresses, he offered to pull some fabric swatches so that I could look at them.
These are the problems that we encountered with the rentals:
— When the groom picked up his tie and vest, I noticed that the vest had some weird scratches and snags. They quickly replaced the vest with a newer looking one.
— We requested flat front pants, and they gave us pleated pants.
— One of the groomsmen was given pants that were 2 sizes too small.
— Another one of the groomsmen was given a jacket with 3 buttons instead of 2. He went back to exchange his jacket, and the replacement jacket had a button that was only hanging on by a thread.
For the friend’s wedding 6 months ago, we had an even longer list of issues. With all the things that you have to worry about during your own wedding, you would think that the groomsmen’s tuxes wouldn’t be such an issue.
Is it really that difficult to get things right?

I had a great experience renting from Eli Thomas… we had 10 people in our wedding party, and they were complete professionals, taking care of us every step of the way. They even went out of their way to make special orders for us. If you’re looking for top-​notch service and really good tuxes for a wedding or any other occasion, I highly recommend this place.

All I want out of life is to be able to by a pair of dress pants that fit and look good (ok that is a slight over statement I want more out of life then that, but you get my meaning). I’m not an easy shopper in fact I don’t enjoy shopping. I would just prefer wearing sweats and tee-​shirts, but until I win the billion dollar lottery that isn’t going to happen and even then I’ll probably have to own nice clothes to wear out. My problem is that clothes (pants specifically) never fit my frame, I have large thighs, a big butt (ghetto booty), and I’m not some 29 inch waisted man with tiny chicken legs and that trifecta of genes causes trouble when I buy pants. After spending more time in the mall wandering from men’s clothing store to men’s clothing store then my sanity could handle I was pointed in the direction of Eli Thomas and I was leery. The only thing I like less then buying dress pants is spending a small fortune on dress pants that look like crap; but I went anyway and too my surprise the prices weren’t bad, the selection good and the service even better (Reza was perfect friendly, helpful and not pushy).
After finding a style that I liked it was time for judgment day; the fitting and tailoring. The staff measured, pinned and assured me that they would not let me leave the store looking bad. So after telling them exactly how I wanted the pants to fit and look and with several nods and more reassurance that they would make sure I was happy, I paid and left (without the pants). I got a call to come and pick them up latter that week and did just that. Another trip to the mall (oh boy). When we went back the salesmen (Reza) was there with smiles and a hardy handshake to greet me. They went and grabbed the pants and I tried them on, to say they fit perfectly would be a lie, they had taken too much off the length of my pants and I laughed well they looked on were abject horror and panic on their faces, they couldn’t apologize enough and called out both the tailors (it wasn’t a pretty site) and re-​measured and promised me they would fix the pants and expedite them, they asked if we could come back a in couple of hours. With reassurances of my own that I understood and that these things happened we left and came back a few hours later and as promised the pants were fixed.
OK, I’m difficult I admit it, I wasn’t crazy how they laid in the front; flat front pants should lay flat (at least in my world) they saw I wasn’t overly thrilled with the look and out came the master tailor and he looked a my pants and said he knew exactly how to fix them but it would take more time and asked if I could come back? I agreed. So, today we went back to the store bright and early to miss all the crowds and ‘Ta-​Da’ the pants were ready and they fit, they actually fit really well (nice and flat in the front, not baggy, straight legs, fitted around my bum and not tight in the thighs). I was pleased and I guess it showed. I finally had a pair of dress pants that in my mind fit me and looked good on. Other then having a nice pair of pants the second best part about all this was that the tailoring didn’t cost me anything extra, so all the time they spent to make me happy (and it was a lot of time) was all part of the cost of the pants. They really did an amazing job and I was very impressed with the quality of the service I received. If you need men’s clothing and don’t want to wander the mall go there and they will take good care of you.

Eli Thomas carries all the brands a well-​dressed man would want. The service is impeccable. Jim and his staff really know what they are doing
and make sure that their customers walk away with suits and outfits which will fit perfectly and fit the man’s lifestyle well.

I was skipped over twice by people that came later even after complaining. I have to be here for a rental, but they lost my future business.
It is a shame because I was ready to buy a fitted shirt!
Oh well…

This is an independently owned family business with fine men’s clothes and formal wear for rent and for sale. It is a great place to rent a tux. Generally they have special deals around prom time which is nice for teens on a budget. They offer great service, including good advice on current looks, matching a date’s dress with ties, vests, etc. There clothing line is very nice and pricey of course, but very fine quality suits.
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This review is for Tuxedo Rentals…
My husband and a couple of his friends rented groomsmen tuxes from ET for another mutual friend’s wedding.
Customer service review: I went with my husband for his fitting and the service was great. The young man that helped us out and measured him was very professional and kind, as were the other staff members that we interacted with.
The product itself was sooooooo disappointing. My husband has rented plenty of tuxes from Men’s Warehouse and in the future I hope that he never has to rent from ET again.
1. Buttons popped off of the suit jackets — BEFORE the wedding ceremony. This happened to two guys in the wedding party and both are trim/​fit men… it’s not like their gut popped it off, the buttons were just POORLY sewed on. They ended up having to safety pin their coats for pictures. Really inconvenient and disappointing.
2. One sleeve of my husband’s suit jacket came unsewed at the beginning of the reception (or that’s when we noticed it). Luckily all the formal wedding pictures that the groomsmen were involved in were done by then… but so was any chance of my husband putting on that jacket again.
3. The tuxedos do not come in a black garment bag like the Men’s Warehouse ones do, they came covered in a TRASH bag hanging on dry cleaners hangers… what the hell??? The last time I packed clothing in a trash bag was when I was moving out of my dorm room in college and couldn’t afford any better! It’s not like they charge any less than Men’s Warehouse, so from a financial perspective it was very disappointing to pick up a tux in a trash bag. I know this might be a minor detail to some, but besides making their business look super cheap and unclassy, it was disappointing to think that my husband was wearing a tux that had been stored in a trash bag to his childhood best friend’s wedding. Seriously? Seriously. Definitely not as organized or up to par as I would’ve liked it, but ET left us no choice.
So from a product quality and an experience perspective, I would NOT recommend Eli Thomas to any engaged couples looking to rent. The only reason I’m giving them 2 stars instead of 1 star is because of the few kind employees that helped us out at the fitting.