Economy Rooter

Given their name by American Water Heater for my Lowe’s extended warranty repair. After several rounds of phone tag, finally spoke to ER, who said they would have to charge me a «diagnosis» fee up front before proceeding with any warranty repairs. Yet AWH and I had already made a diagnosis on the phone, and I had a repair authorization #. This has never happened with 3 other plumbers in the past for this Lowes water heater. Complained to AWH that this outfit may be unethical. I see that other posters have commented on the «diagnosis fee».

Very happy with their service, they were professional, knowledgeable and friendly. Kevin was very helpful in explaining how our problem had occurred and how we could prevent it in the future. Would recommend again.

My water heater stopped working and leaking, and they were nice to squeeze us into same day appointment. The water heater was busted but still under warranty. They kindly looked around for a replacement model for us. Everyone has been very helpful. Highly recommended!

Update ²⁄₁₆: Lowe’s gave me $ 85 back after I raised the issue to Lowe’s corporate office. But the local Lowe’s store did not handle the issue correctly. Instead of going after Eco Rooter to fix the scam, they gave me $ 80 discount on the water heater ($ 87.99 with tax). So the scam goes on …

Bought a sink, faucet, water filter and disposal from Lowe’s 5÷15÷15. Michael removed and installed all the items. Everything still in place and works. Only paid a bit extra for an angle inline stop valve. He let me know cost before install. Thanks!

I paid diagnosis fee and they find the surface igniter might not work so I replace that one. But the water heater still does not work. I call them again then they ask to charge again! It does not make any sense. Why do I need to cover your problem? Also they keep saying they are busy and do not response to my request. Totally waste time and money!!!

I didn’t think they would be able to come out and help me today but they did! I have a water heater that was installed in Jan. of this year and it wasn’t working. I thought the pilot was out and figured I just call PG&E to relit it for me. Well, they came & said it was actually a problem with the water heater, the pilot was on. At least it was under warranty but I felt I couldn’t call the plumber (these guys) until I got the part that needed to be replaced. I did call yesterday to explain my problem & they said to call when I got it. So I called back today but they were busy & said they’d see what they could do, at the latest, it would be Saturday because of the holiday. bummer! I called some of the other companies that would handle the warranty problem they were all booked up until next week. I called back to see if I could set up an appointment for Sat. but got very, very lucky that someone could come today. I think I got the best plumber ever! Michaels showed up very quickly and he was able to take care of the problem right away. I am so happy I will have hot water again as I’d been without almost all week! Michael is so knowledgeable and explained what is causing the problem, what the best solution would be and I plan to use these guys again to take care of this and any other future problems I may have because I was very, very impressed with his work. Very awesome people! I am so glad they were able to take care of me so fast and finally I am ending this year on a good note. thank you, thank you, thank you!!!

If I could give this business 10, I would. I wanted to change out one of my toilets to the newer style. Not knowing who to call to install it, I decided to call Lowe’s, purchase an in-​stock, high quality toilet, have Lowe’s install it, pay for it over the phone, and set up an installation date.
I was impressed from the time I opened the door. He immediately put on paper booties to keep from getting the carpet or flooring dirty.
He laid out a mat on the floor and began his work. He was meticulous. When he left there wasn’t one speck of dirt or spot of water on the floor. I was very impressed.
If you order any kind of plumbing work to be done through Lowe’s, be sure to let the install department know you want Economy Rooter as the company to do the work. I don’t think you’ll be sorry.

Called for clogged toilets. From start to finish, customer service was great. Kevin and John were very professional. They called ahead to let me know when they would arrive. Arrived right on schedule. First time calling this company and very good experience.

I bought a water heater from Lowe’s and Economy Rooter was dispatched to do the installation. For installing the water heater, I would give Kevin and his assistant five stars: They were courteous, respectful, and on-​time.
However, everything went downhill from there.
In the next couple of days, I saw my water pressure wane, as Kevin said it might. So, as he suggested, I called up Economy Rooter to have someone come take a look at it. I scheduled an appointment for a Wednesday morning; no one came. I waited well past the scheduled window and then gave them a call. They said they had installed new computers and didn’t have my contact info to let me know that they were not going to be able to make it. Fine, I get it. Things happen. We rescheduled for the following Wednesday morning. Same thing happened: They were no-​shows. I called again, and asked to speak to the manager.
I reported to Sevdet what has been going on – the low pressure, the missed appointments (and, hence, my missed work) – and asked what she will do about it. She proceeded to yell at me, interrupting everything I tried to say. When she again blamed a computer glitch, she said something about how my paperwork was with the person who was sent out to do the call and so she had no way of contacting me. When I mentioned that a low-​tech solution (copy the paperwork to keep at home base before you send out your repair people), she yelled back that she cannot be responsible for such things.
She agreed to send one of her lead techs, George, later that day to diagnose what was going on. George was terse; took a look at the tap; declared, «Your water pressure is low»; and then said there was nothing he could do. When I asked if he could look under the sink or at the hook-​up done by his colleague to see if anything was amiss, he looked annoyed. He glanced at the water heater, but nothing else. When I asked what else could be done, he proceeded to take a tone and raise his voice, much as Sevdet did.
He left in a huff, saying I needed to call the office to make an appointment for Kevin to come back and look at it. I called. They said that Sevdet would need to approve the appointment, but that she was out of the office. I called the next day and was told she was out. I called again only to be told she was on vacation. I called back on her presumed return date. She immediately knew who I was and said that she had people at her office who needed her help and that she would not be sending anyone out.
I called Lowe’s to report all of this. They sent out another firm (All Valley). Samm took a look at things, back flushed the faucet, and it’s working just fine now.
Bottom line: If you like dealing with people who will give you the run-​around, yell at you for their own mistakes, and then refuse to help you, Economy Rooter is your kind of company.

I called them for what I thought was a clogged drain (we were draining our swimming pool and when we tried to drain into the kitchen clean-​out water and gunk came back out. They came out, took one look and said there is no clog, water is coming out just because the side drain is not properly leveled. The guy said no need to have the drain cleaned, you will just waste money. He convinced me by draining the pool into kitchen sink rather than clean out.
Best of all, he did not even charge me for coming out to my home! Just for the fact that he did not take money from me when he so easily could have, I would definitely trust them and use them in future.

I first met George of Economy Rooter when Lowe’s sent him out to do an emergency swap to a new water heater. This is guy who clearly takes pride in a job well done. A few days later, when my kitchen sink backed-​up, there was no question who to call.
If you have a plumbing issue, this is the company to call in the South Bay.

Economy Rooter went above and beyond in providing excellent service for us. Our hot water heater was broken (right in the middle of winter), and the model was discontinued, so it was very difficult finding a replacement. Sevdet worked around the clock to find us a suitable replacement heater calling multiple places, and Michael did a great job in installing the heater, cleaning up, and walking us through all the issues. It was tough being without hot water for days, but we really appreciated their work — they were very responsive, upfront and great to work with.

Garbage disposal started leaking and we went and bought a new one then decided we didn’t want to deal with it. Called a few places, these were the only ones who would give me an estimate over the phone. They scheduled to come out the next day and actually called me back later because they had a cancellation and could come out earlier. Did a good job with the installation and very pleased with the folks in the office.

Just had George from Economy Rooter come out to diagnose a bad water heater. His primary concern was taking care of us, not the manufacturer and trying to save us money if possible. Very helpful and honest guy!

I’m so glad I hired these guys. They promised everything to be done in one day. I added a few more tasks last minute and when the day progressed, they called in some back-​up and got it all finished in time. This is a multi-​unit property so it was important for me to have the water up and running again quickly for tenants. Clean, efficient and courteous. I’ll hire them again.

George and his helper installed a bathroom vanity, countertop, and faucet for me. His initial visit to assess my 40 year old plumbing, as well as the actual installation, was wonderful! They arrived on time, did excellent workmanship, double-​checked with me along the way that everything was going as I expected, cleaned-​up, and assured me that they stand behind their work if I had any questions later on. I would recommend their skills and customer service to anyone. Thanks guys!