Dr Sandra Torres Medical Spa

I’ve been a patient from here since I was a kid… My entire family has. I’ve always been hesitant to change doctors due to the fact that she has all my records. I always feel like the visit here are extremely short. The staff here is not the best. I work in a medical office so I know about patient care, patient interaction. I feel like it’s just business or they make you wanna do treatments. Like ways to spend more money here. The doctor suggested I do laser hair removal due to an issue I had. Why can’t just get antibiotics. Instead of paying hundred and hundreds of dollars on laser hair removal. I also noticed this is more of a spa now instead of a regular doctors office. Making an appointment here is THE WORST. Esmeralda never returns your phone call and she is «currently on the other line with a patient» I called to schedule my annual physical on Monday and left a message and did an email request. It’s Wednesday and STILL NO CALL. I’m sorry but if it’s one thing I can’t stand is people not returning your phone calls. I’m very upset about this. Luckily I was able to call on a Monday to another doctors office and they were able to get me in that next morning. So I really don’t think this office is that busy to not answer the phone or return your phone call. When I’m in the waiting area I never hear a phone call come in.
I’m glad I’m leaving this office to a better MD that has mentioned more information to me than this doctor ever has.
Good luck making an appointment at this office. They clearly don’t want to your business.

No one ever answers the phone or returns calls. There is no excuse for this type of service! If you want to change your appointments or make an appointment good luck! Completely unprofessional and not available to patience is appalling! There is no reason you should not be able to reach your doctor during business hours — ever!!!

Dr. Torres is a very fine physician. Lucky to have her nearby. Recently, the pharmacy made an error and I was in limbo on getting my prescription filled. Raoul, the medical assistant, (not sure about Raoul’s title), did a great job calling up the pharmacy and straightening out the confusion. Very much appreciate his positive handling of the problem.

Dr Torres really helped me out at time I really needed a doctor. I noticed a mole growing in my leg and thought the worst possible conclusion. The doctor helped me remove and it turns out everything is fine

Worst doctor I have ever experienced. They never pick up the phone, Dr. Torres will leave the room before you are done asking her questions about your illness and after that she won’t talk to you anymore. She refuses to talk to anyone on the phone personally, and the nurse has to do all the talking but he has no clue what he’s talking about half the time. In order for me to make an appointment I have to drive to her office and go in. Getting them on the phone is nearly impossible. There are better practices out there.

All the 5 star reviews are fake.
Getting an appointment is close to impossible. Called 5 times left 5 messages within 3 days never once did they call me back. Tried again the following week nope. Highly unprofessional office.

I have been going to Dr. Torres for laser hair removal sessions. She has the latest equipment that works on all different skin pigmentations. She is very competent in this technique and made the procedure very comfortable. I drive down from SF just to have this done by an MD rather than a technician. I highly recommend her to anyone who is thinking about having this procedure being done by a professional.

I have been with Dr Torres for 11 years. Compared to all of the other doctors I have had she has been the best. Her staff feels like family and she’s an excellent doctor. She listens, is sympathetic and kind. Hands down best doctor I have had.

Dr. Torres is the best doctor ever! She takes her time and listens to you, I like that about her

I have been a patient of Dr. Torres for over 11 years. Both of my children (19 and 23) are patients as well. I have never had a more competent MD ever! All of her diagnosis have been spot on.
Over the years I have recommended her to my peers at work and over 15 of my friends have taken her on as their primary care physician. One of my work friends has said, she saved his life diagnosing a tumor on his spine. This was not caught by Dr’s on the East Coast.
The office administrator, Esmeralda, has always been professional and is such a good listener when I call in to describe symptoms. If the Dr. is not available she always calls me back.
I have found Dr. Torres to be knowledgable, compassionate and very competent. If you need a fantastic Dr., she’s the one!
Janet in San Jose

Myself and my 48 year old mother have been patients of Dr. Torres for 8 years now. I have moved and therefore changed my physician but my mother still goes to Dr. Torres for primary care.
That decision has certainly changed now. Here are the facts:
1. Saturday morning Mom was complaining of gas and heart burn. The discomfort was severe enough that it lasted for 72 hours at which point she went to Dr. Torres on Monday afternoon. She disclosed to Dr. Torres in the paperwork her family history which included heart disease.
2. Dr. Torres examined my Mom and prescribed her antacids and asked her to come in for a stomach ultrasound and blood test on Wednesday for gallstones.
3. Wednesday night mom had a MASSIVE heart attack. The cardiologist said she had a ¼ chance of surviving. Every doctor we spoke to in cardiology and ER were shocked that her primary physician did NOT do a ECG as soon as she came in on Monday.
Women present gastric related problems and heart burn very commonly as symptoms for heart attack. We are thankful that Mom has survived and is recovering well but this may have been avoidable had Dr. Torres asked for an ECG on Monday. It is called differential diagnosis. An aware doctor would have done all three tests: blood, ultrasound, and an ECG.
Upon notifying Dr. Torres of Mom’s heart attack she did not offer any apology or word of condolence instead she became defensive.
Please be cautious with your family and call 911 if you have ANY serious condition.

Unprofessional receptionist who thinks she is all that never answers the phone! You can never get anyone to answer their phone… it’s ridiculous. hello this is a Doctors office!!! I’ve left several messages wanting to get an appt and still haven’t received a call back.
It’s a very small office with unfriendly staff including Dr. Torres herself. She is not friendly nor does she seem like she genuinely cares… yea and this is supposed to be a doctor here.righhhttt. As a matter of fact, the entire staff are grouches here. They obviously don’t remember which field they are in and are there just for thier checks!
I’ve been to her office maybe 3 times over the past 3 years and each time it was the same experience. This last incident in which I’ve had to call her to try and get an appt drew the line! I’ve had enough and am taking my $ elsewhere. Dr. Torres doesn’t deserve my $. So sad and unfortunate to see coming from a so call doctor!

Seriously, STAY AWAY from this doctor.
As a disclaimer: This is not my doctor but rather my boo’s doctor.
Now where to begin?
First off, the receptionist: She is not friendly and doesn’t bother to make eye contact with you. She acts like she is Madonna’s personal butt wiper and thinks she is the shit making $ 12 an hour for picking up the phone.
The doctor herself: She seems to not care or enjoy her work. My girlfriend has problems with a soar, dry throat and sometimes out of nowhere starts to choke because her throat dries up. As she explained her problem to her doctor, the doctor said she would run some tests and gives her a prescription of ibuprofin. What the hell is a pain med going to do about her dry throat? Was the doc even listening to her? Thanks for the prescription for the extra strenght tylenol doc! The doctor was also supposed to give her a call back within a week (TOPS) and my girlfriend left the doctor’s office several messages about it, which were never returned. Only until she got a hold of the receptionist, after a few days of trying, did she get the results. No apology, no nothing.
Another time my boo thang went in for a refill of her medication because her prescription expired. All she needed was the doc’s signature of approval. What the doctor did do was charge her for that five minute meeting and tell her she wont sign off on any more refills until my gf got her pap smear (Which ended up being done by the doctor of course). Nice way of blackmailing your customer doc.
I really don’t like to write long reviews. I try to keep them relatively short and simple, but this one I needed to describe in detail, especially when you’re dealing with a shitty doctor who makes a good living ripping people off and giving you advice about your health which you can easily get from a ten year old. Actually you’re probably better off asking a ten year old then going to this doctor.