Digital Outlet

I had previously written a review with a 4 star rating. (See review by D. S). I now want to give the company a 5 star review. The wireless mouse that I had purchased with a wireless keyboard wouldn’t take a charge. I called them, explained the problem & received a new mouse 3 days later. I don’t know why other people have given poor customer service reviews but the company has certainly provided excellent service to me. There are a number of companies that are named Digital Outlet (something). I would think that some of the negative reviews posted here may belong to other companies.

Worst customer service experience I’ve ever had. Where do I begin. I ordered the d5300 with the 18 – 140 lens and a sales rep convinced me to get the 18 – 105 lens bc he said it was newer and better. Wrong, after doing a little research I found the 18 – 140 is newer and better with a bigger range while maintaining sharpness. So I called and made an exchange. I waited 2 weeks before calling them to see if they received my exchange and if they were sending the 18 – 140. It took me having to call them to check if they received the 18 – 105, then they said they would send the 18 – 140. A month passed and I had to call again, they told me to it was sent and I had to track it, I guess it was sent but never arrived, so I had to tell them resend an 18 – 140 and make a claim, and they said they would expedite the exchange order, another two weeks go by, I call and they give my another date I will arrive, another week goes by I call and they give me another date it will arrive. Whatever happened to the expedited shipping as constellation to your poor customer service?! Nope just poor service all around. the whole process has been over 3 months and I still haven’t received the 18 – 140 exchange lens that I originally wanted!

Terrible customer service, repeated lies about shipping dates, shipped the wrong item, refused to reimburse for return shipping on the wrong item. Seller refused to communicate as soon as the replacement item shipped out.
Buyer beware — check online for review. This company is bad news.

do not buy anything form these digusting horrible thieves!!! this is the biggest scam going!!! you order one thing a month later it comes and it’s the wrong item. you call and your on hold for at least 15 – 20 min. spend the extra money

Don’t deal with these people. It’s a business model so close to a scam that it truly tests the legal definitions of scammery. I ordered a lens for price X. Seemed like a good deal. I get an email a couple days later that my order has been held up and I need to call and verify the order for security purposes. I told him I was recording so he was not impolite, but he insisted that the lens wasn’t compatible with my camera and that I needed to order another which was much more expensive. I explained that I didn’t care (because it was compatible) and to continue with the order as placed. Three weeks later I still have no lens so I call them back. Because they weren’t rude the last time I didn’t bother to record (and tell them I was recording). The guy on the phone was a complete jerk. He explained that they cancelled my order because it was «out of stock» and that I was emailed. I most certainly never received any such email and told him so. Then he started getting all smartassy with me. I began to record the call and informed him. First he accused me of recording him without his permission – clearly they deal with this regularly. I explained that I had only just begun and informed him immediately. So then he basically just hung up. My guess is that the cheap lens promoted online was just bait to get people on the phone and upsell them on something else. Since I didn’t take them up on the upsell, they just cancelled my order altogether. Seriously, stay away from this company. I have sincere doubts that you will get what you want in the end. Headaches are likely, though. FWIW, I checked my CC statement and I was, in fact, refunded even though I was never informed.

STAY AWAY (
) from this company and its yelling/​rude customer service!!! they have this «verbal approval» scam emails cluttering your inbox while they retain your money for a long time and they you are aggravated by their customer representative so much all you can do is cancel– so they charge you 10%!! OMG!
I purchased a camera kit 8÷1÷15 and received my email confirmation (NO STATEMENT OF ANY «VERBAL» CONFIRMATION NEEDED ANYWHERE!!!) order apparently went thru fine and yes my money was taken from my bank account. They don’t even have this verbal policy confirmation as you order thru their website. There is something in their customer service tab– however they charge 10% cancellation fee. basically they don’t deliver, upset you beyond measure and then charge you 10% for any cancellations.
great way to make business, right? they will make 10% of any cancelled purchase. even if it was not delivered — so it is not a «re-​stocking fee» it“s basically, we «F$%&# YOU anyway.
I had to travel abroad during the shipping period but was counting on the equipment to shot a wedding. Needless to say, the equipment didn’t arrive.
I starting receiving emails (10 total) to have me call THEM to confirm «VERBALLY» my order. As you can imagine this flag the transaction as a scam all over. I emailed them back while abroad confirming it was me who placed the order and to please rush it for my event or i would have to cancel it, as they did not met their shipping time frame.
I finally took time off work to be ABLE to call them during their work hours, and «VERBALLY CONFIRM» the order… i had already read bad reviews for this company and became more concerned.
After waiting 15 mins on the phone for «Customer Service», i was ready to «confirm» and I asked the man what was that verbal confirmation of my order about? he very rudely responded, it is a verbal confirmation policy our company has. I asked the question again, trying to make sense of it, i have been purchasing online for YEARS! and never had such a thing happen, he started yelling at me, saying IT IS OUR COMPANY POLICY! DO YOU KNOW HOW MANY EMAILS WE SENT YOU??? i told them yes TOO many! i just wanted my camera. He continued to YELL over me talking. I Could not believe his rudeness! I asked him, Excuse me! are you customer service? i am the customer here asking a question! It was unbelievable– then trying to shut me down he asked do you want to confirm your order. I said NO! i do not want anything from your company. I have never been treated so poorly! TIME wasted, who know how long it will take me to get my $ 600 back, but i will certainly give NO business to such a crappy and shady company! on top of it they charge 10% fee for all cancellations! no wonder they piss you off so you cancel. STAY AWAY!!!

WARNING: THEY ARE SCAMMERS! I bought a $ 99.00 lens, soon after they sent me an email saying I had to call to confirm… OK… Next, he asked me for my CYC, gave it to him… Then he said the lens is instead of $ 99, it was now $ 199. The representative I spoke with was also a JERK.