Cypress Kitchen & Bath

This place was one of several recommended by our contractor. We stopped in and received very good service from one of the sales staff. Prices were fair. We ordered 2 bathroom vanities, countertops, sinks and some glass tiles for the backsplashes. The next day the sales person said the backsplash mosaic we wanted wasn’t available but she found one similar… for only $ 34 more. I reluctantly agreed. Seems like a bait and switch in retrospect.
Our contractor picked everything up less than a week later. The Master vanity was installed. Time to put the countertop on.
What the… the countertop was supposed to be 45″. It measures 51″! My contractor took it back and got a 43″ (still had to be cut back to 43″). The sink appears to be glue in only… makes me nervous.
I opened the box of mosaic tiles for the backsplash, the ones swapped out by the sales person. Well, well, well… they’re green, not blue. They’re going back.
Installed the second vanity. It’s a 36″ wide vanity nestled in the corner of the bathroom. The countertop is 39″ long. With the vanity in the corner, 3 inches hangs over the edge which is, of course, totally unacceptable. It can’t be cut on one side because the sink and faucet will be off center. It can’t be cut on both sides because the cut side will be exposed. This countertop was clearly meant for a stand alone type vanity, not one in a corner.
I called. The sales person wasn’t there (vacation). The person I talked to tried to give me the run around saying this is the way it is, etc.
Tomorrow I’m taking back the countertop and green mosaic tiles. I wish I could take it all back at this point.
Follow Up: We returned the countertop sink and tile. The person was understanding and gave us no issue in refunding our dollars. I did appreciate that.

We had a terrible experience here with Penny and her managers.
After visiting a couple different kitchen & bath places, we found that Cypress had the style we wanted. We bought our floors here initially and decided to go with them on our kitchen cabinets too. I first spoke with Penny and described the changes we wanted to make to our kitchen. She was very helpful at first and was very nice when it came to making changes to our order along the way. Unfortunately, our contractors had us change a few things on the layout and Penny was very helpful when it came to the changes.
Once we received our cabinets, that’s when everything went downhill. We had a few cabinets that had dings on them and they gladly took them back. We noticed a few more and they said it was «our contractors fault and that they don’t know how to handle the cabinets.» Also, there were a couple times that she «forgot to charge» us for something and had to add it to the order making our total a lot more than what we budgeted for. It’s like once they make the sale, the customer service goes out the window.
During the estimate process, they send over your price and they discount everything making it seem like they’re giving you a great price when in reality their prices are just the same as other vendors nearby. They make you think that wow 45% off is amazing! When really, they mark up their cabinets. Penny gave us attitude along the way and completely stopped replying to us.
I wouldn’t recommend it here at all because they really convince you that their customer service is good, but in reality, they just want your business and won’t follow through.

Came here for a vanity and countertop for my two bathroom remodels. Fairly well-​sized showroom floor with a variety of styles and offerings. Good customer service.
Of all the places we’ve looked at, this place by far has the best selection of precut/​prefab cabinets and countertops. We bought one each for each of our bathrooms. The vanities came in 2 – 3 days and the quality as far as I can see from our cabinets are good. The prices are reasonable (though not the cheapest by a long shot) and the customer service is better than other places we visited.

Great products at a great price. Best of all, great customer service from Tina! She made an overwhelming process much easier for us with her knowledge of kitchen cabinetry. Our new kitchen cabinets and countertops look awesome!

Literally stumbled upon Cypress on my way back from visiting all of the tile shops while planning our bathroom remodel. I had both Penny & Tina assist me with choosing our Boston Gray cabinet and it’s perfect! Really love the quality and price! We also bought our sinks from them but not our countertop because they did not have pre-​fab of the style we liked in stock. We had our own contractor install it. Would highly recommend Cypress and their friendly/​helpful staff!

I went to at least 5 different places to build an 8 ft break room on a college campus for a small office. These guys were great at everything.
When I walked in, I was certain their prices would be higher priced and out of range than all the «chinese chicken kitchen cabinet» places I had been, and I just thought I would look around, but Penny caught me right away and asked if she could help.
I let her go through the routine, thinking when the estimate came, it wouldn’t work. But it was the same price as the other 4, and about ¹⁄₃ of Home Depot, with the same quality. I was stunned. Penny was personable and while not the most knowledgeable in the shop, she knew right when to ask the right questions. She also cautioned me on the first counter top I chose, and was smart enough to exclude it from the down payment, hoping I’d come to my senses and by the next day, I did. These guys were as good as it can get and the best customer service I got from the other 5 places I went.

We recently purchased white «Shaker Style» kitchen cabinets and we had a wonderful experience! Tina Bustamante was extremely helpful, she was able to anticipate our needs, without making us feel like we were being oversold.
We took her suggestion of adding pull out shelves on all our bottom drawers only, and added a pull out garbage/​recycle cabinet. Best idea ever, no more crawling on all fours trying to find things that may or may not be all the way in the bottom back shelf! The corner Lazy Susan also gets a thumbs up!
We even went back and got our granite from her. After doing a lot of shopping and comparing we decided the pre-​cut pieces were not only wiser for our budget, but it saved us the headache of finding someone reliable with a shop to do the cutting; full slabs are not deliverable to home addresses.
I am looking forward to posting pictures once they are done installing handles, all the small pieces and my new flooring. I want to make sure we do it justice in the pictures!

Purchased my full set of cabinets here for an awesome price. I had visited 5 other places before landing here and can tell from that experience that the quality of the cabinets are excellent. Cabinet boxes are made of real plywood — not particle board. Face frames, drawer fronts, door inserts, drawers are all real wood. As compared to other places — i can really tell there is a big difference between the quality & finish with these cabinets for a fraction of the price other places quoted me.
Sue and her team are very easy to work with and made me feel very welcome. Must have changed my design at least half a dozen times and they helped me all along the way with their kitchen design software. Penny and Tina worked with me to layout the cabinets for optimal flow. Sue guided and provided expert advise.
They also have countertops, back splash and tile — if i ever need those, I am going back here. Its very refreshing to see such level of customer service in this time when all everybody wants to do is make a quick sale.
Thanks Sue, Tina and Penny!!!

This is a great place to shop, if you are looking for cabinets, granites and other kitchen products like hood, sink etc.
We were doing a kitchen remodel and were looking for cabinets, countertops & sink. During my first visit, Penny & Tina patiently helped me understand the different products they carried and what might go well with the rough design that I had in mind. I learned a lot from the knowledgeable staff. When it came to deciding on the design, they were very helpful and were quick to respond over email with design specs & 3D views of the kitchen design. Sue, the owner, came home to do the measurements and helped make some minor tweaks as well to provide us a more functional kitchen.
I had a great, stress free experience shopping here for my kitchen remodel. Would definitely shop here again