Cost-U-Less Insurance

i highly recommend Cost U Less!
Ericka helped us out on getting insurance for our vehicle.
she is very friendly and very welcoming! great customer service.
she made sure we were satisfied with our insurance plan. and we sure as hell left happy with a smile on our face. Ericka if you see this thank you soooooo much for your assistance!
You Are Awesome!
=D

I highly recommend Zulma Reyes who was beyond kind, and incredibly helpful! Genuinely cares about the customer, and the outcome? Affordable insurance!

I went in and Zulma helped me. She was amazing. She was very fast, I was in & out. I told her I didn’t like the guy who gave me the quote & she helped me out way more then the guy was trying to. I 100% recommend her to anyone looking for cheap insurance.

EXCELLENT customer service by Chen Qui. He was able to save me HUNDREDS with a new policy. I got a quick quote with a simple breakdown of what was being offered. I also got helpful insurance tips. Finding this place was such a blessing I’m beyond thankful for my agents help. The only thing I regret about signing up at Cost-​U-​Less was not doing it sooner. cheesy but TRUE.

I got a plan that saved me a hundred dollars more than the lowest quote I got from one of few insurance agencies. They are a go-​between company that searches few companies to find its customer the lowest quote.
Ralph Gallegos was extremely patient and handled my insurance processing with ease, efficiency, and expediency. He was straightforward and did not add on any processing or agent fees! So far, so good!

Absolutely horrible customer service. If I could give no stars I would. My grandfather has been a loyal customer for years and he is nearing the end of his life. He missed one monthly payment and his insurance was discontinued. We keep the insurance for him because he really enjoys being driven in his car for errands here and there. It’s his last piece of independence he still has left since he is on oxygen and wheelbound.
I called today to reinstate his policy, willing to pay any fees necessary, and was told that this was not an option. They said I have to bring him in to do 45 minutes of paperwork otherwise there is no way to reinstate the policy. I let them know that at ths time this is not an option considering his health. They responded with too bad, it’s our company policy.
He kept telling me that he was trying to make this as convenient as possible even though it was the exact opposite! This company does not provide good customer service and they were no help at all to loyal customers! I don’t recommend them to anyone.

I have gotten 2 policies through Cost u less and have always worked with Ralph! He is extremely informative and patient when it came to finding me the best policies to fit my needs financially. I don’t have the cleanest driving record so I was surprised at the rates I was provided! I would encourage anyone in my situation to please contact ralph. Very diligent and professional.

Dont go to COST U LESS INSURANCE. I went in to get a quote. The lady kept talking about random stuff, she was completely unprofessional and took over an hour to give me a quote. They asked me to put $ 385 down, and I have to pay $ 45 a month. My old policy, with another insurance company cost $ 450 for the entire year. I went to cancel my policy and they will not refund your deposit. They are super shady and will rip you off in one way or another.

So… this is based on a phone quote or whatever!
So I just spoke with Mr. Carl, who was far too busy to be well… what’s that word??? Oh yeah! POLITE!
How difficult is it to disperse one or two bits of information with a smile. I mean, you could busy as all hell for all I know, but if that’s the case, just take a moment to tell me you’ll call me back.
Don’t rush me through your generic «come in, our level of busy-​ness fluctuates» routine, when I’m asking you to give me a general idea of rather or not your office is more busy or better staffed than the Steven’s Creek office with only ONE employee.
Mr. Carl, you are rude!
«Its really not that difficult to give us a call before you’d like to come in, and check to see how busy we are»; says Carl.
Im sorry but it is not your place, I am customer… you are employee… I tell you when I have time to come in, if that does not work, you present me with other options! You are not the only option location wise, or sales person wise, or insurance company wise!