Chase Bank

To the tall dude who was helping me today at 4:45, please display your machismo somewhere else. Your creepy smile and creepy grin is not appreciated. IT IS REALLY DISGUSTING. The customer is right in front of you and not to your co-​worker who is leaving at 5.

Bad service and very slow. They need more tellers. Management needs to step there game up

I arrived at 10:33 am. there were about 10 employees working at the time and 2 customers in the branch. So tell me why I waited an hour to speak to a banker?
When I walked in I asked to speak with a banker and was told to write my name on a clipboard, sit down and wait. All while two female employees gossiped. An older man (banker) even walked by and I guess I didn’t look to happy because he rudely and in a condescending tone asked me «how my day was going» but not if I needed help then walked outside, walked back in and picked up the phone. It looked as if he was attempting to look busy as to not help anyone. Finally a young man asked if I had been helped and had Susanna help me out. My issue was resolved in 5minutes and she was wonderful. This is why I gave a 2^nd star. Otherwise… TERRIBLE CUSTOMER SERVICE. LAZY, UNPROFESSIONAL AND JUST PLAIN STUPID.

Chase banking isn’t the best corporate banking available but that’s not the fault of the branch employees!
I find this branch to have very personable clerks who try their personal best to meet your banking needs. The lines aren’t ever ridiculously long like they are at other east San Jose banks. They have the traditional suckers to give to the kids and mine always liked that! The tellers don’t say anything if I take one either so that’s a plus !
New checking accounts are easy to open and the bank employees sitting InThe cubicles are quick at helping you with that !
Give this branch a try and see if you like it! Tell th Karen sent you!

I usually come with my boyfriend if I need to do deposits in the evenings. There are two ATMs outside, facing the crosswalk, and about 8 – 10 feet from the sidewalk. The door for the office and personal bankers is on the side, facing the parking wall. It’s in the East side… lurking hobos and the dim lights make me feel more uncomfortable than I should feel when depositing checks.
To be honest, if there were more real Chase banks near my workplace, I would go in a heartbeat. However, I go to this one because of the simple and annoying fact that Chase ATMs in CVS stores are withdrawal-​only. I have never understood why all Safeway Wells Fargo ATMs and free standing BofA ATMs are fully operational, but that Chase makes it hard to deposit things. Thinking about switching banks soon to save me the hassle and the nervousness of going to shady, dim-​lit Chase banks.

ATM success. five minutes and on my way

I don’t know why they always give me a hard time here? I know y’all got a shitty location, but that doesn’t mean you have to give me shit about it! Ugh. I’m only coming here for the ATM from now on.

can service be any slower? i was the only one in line and there were 3 tellers at the window, standing around 1 teller. i’m sure they were auditing or coaching her on something, but could at least 1 teller tell me that they’ll be with me shortly? one of the tellers simply looked at me a few times, and said NOTHING.
customer service, excuse me! say something at least, when your clients are standing in line. or grab a teller to help them.
i stood in line for about 5 minutes no joke.
that’s why there are ATMs huh?

This location is in the ghetto.
Sure they remodeled this place and made it look nice for its transition to a chase bank, but that does not stop the place from being in a bad location. All I have to say is do not go to this bank at night, or if it is even getting dark. If you think it would be tough to make out your assailant once you wake up in the hospital that means just drive to the next chase.
All in all I do not recommend going here if it can be helped.

Just in case it’s not real obvious by now, this location is a Chase branch. It’s been fully renovated inside to have teller windows, and an area where bank-​y people can help you with all your bank-​y stuff. I’ve been happy with the customer service here since the change from WaMu; The people have been helpful and friendly each time I’ve visited.
The new ATMs outside are great for avoiding the long line that often forms inside. You don’t need deposit slips or envelopes to deposit checks (up to 30 at one time!) in the ATM, which is a huge time saver.
I have a few problems here, though. The ATMs are next to a bus stop, where loitering people may make you feel a bit uncomfortable. The ATMs are also next to the intersection where street vendors hang out looking to make a dollar, which makes you an obvious mark for them. And the parking lot is so narrow that it jams easily when more than a couple cars are trying to move in and out of spaces at the same time.
Two star deduction for ATM location and parking. Otherwise, this branch serves my needs well and is a welcomed and completely essential business in the neighborhood.

This WaMu is always packed. Parking really sucks cause it’s really packed. I agree with Pearl. This place is a bit HOOOD though it’s a good location, since it’s right off of Captiol Expressway right before ²⁸⁰⁄₆₈₀. I would honestly go to the one in the Evergreen or Silver Creek just to feel more safe and have a shorter wait and not worry about the tight parking spots where I can get door dings or fender benders. I went here yesterday and one of the ATM machine’s display monitor was broken :(

This is my local WAMU. And yes, it’s in the HOOOOOD, people. So not for the faint of heart. LOL jk… it’s really not that bad. I only come here to make withdrawals from the ATM machine outside because on any given day, it’s a madhouse inside the bank. If I ever need to go inside (to deposit or withdraw larger amounts of mula) I would opt to go to the Berryessa branch instead, because it’s not always as busy like this location.