Chase Bank

Walked by considering opening an account. Was greeted by several crazy bums and a charming gentleman with a botched neck tattoo standing outside. How chase is okay with this element in and out front of their bank is confusing, but maybe I don’t fully understand their business.
Just go a few blocks down to the Bank of America. At least they have a security guard.

This review is only based on my experience opening a new credit card/​debit card with Chase, not for any deposits/​withdrawals. My banker was Chin. He was great, very detailed, and very entertaining to talk to. I honestly thought I would be at the bank for at most thirty minutes, but wow, I was there for about an hour. I mean, it was great, he explained every little thing just to make sure I understood everything and knew what I was getting myself into! He even gave us some restaurant suggestions in New York because he was from there, haha! :)
Applied for a credit card, got approved, and even opened a debit card with them just so I could take advantage of that Disney discount when I go to Florida in January. I didn’t just open the debit card just for that (or maybe I did, lol), but I really didn’t mind because I felt like Chase had so many more options and benefits compared to U.S. Bank.
There’s a parking lot in the back so you can avoid paying the meter! Something I did notice while I was there was that there was a lot of people waiting in line for the tellers. I think they only had one or two tellers… but good thing I didn’t have to deal with that or else maybe I would’ve had a much different experience.

Understaffed, dont come here unless bored. One teller and three personal bankers. One on the phone, one helping people waiting and one dancing around the line asking useless questions when he could easily jump behind the window and help move the line.

Walking into a big chase bank in a busy downtown San Jose area, I would’ve expected speedy service. But instead, there was a long line of people waiting and there were only two bank tellers.
On top of the slow service, there was one employee that was extremely rude and confrontational. This lady’s attitude was terrible and unprofessional. With the horrible customer service, I definitely will not return to this bank anytime soon.
I’d rather make the drive to another chase bank. At least they’d have faster service and people who can at least pretend to care when they help a customer.

Great customer service but the wait time is long even with an appointment because they overbook. If you want to get out quickly go either really early or late in the day.

Took forever to see customers. Only have 1 – 2 tellers working. About 15 people in line. Either tellers are slow, no personnel, on the training. Branch sucks

Every time I come in here there’s a very long line and only 1 teller wyf. I hate coming here. 8 people in line and only 1 teller. Some guy greeting, asking how he can help and I request more tellers. Only to be ignored

This Chase branch only had one employee working. The lines were long and they still didn’t call over an extra employee to open a window. Fortunately, the employee that helped me out was friendly.
My card had a security alert and thought that there was fraud so I called Chase and was on the phone while I was in line for the second time. After confirming that it was me, I was able to do my intended transaction.
I also got my ticket validated since you have to go to a gated parking lot. I was given two tickets just in case. When I was going out the gate, the gate attendant was a condescending, old man. I assumed he was like that because I look young.
You have to put in the green ticket first then the pink discounted ticket that you receive from Chase. There are no instructions in the screen or was told by the employee from Chase.

Worst staff. They work in slow motion. Horrible experience. They ask us to wait for 15 mins and would not turn up for an hour. Better to visit any other branch close-​by.

The lines are always so long because they usually only have 1 teller working. Don’t come if you are in a hurry!

Waited for 40 mins plus to be seen. Slowest people working here ever. So incompetent.

So it is a giant bank inside, and there are usually only two employees behind the counter (the other day there was only one and a huge line). The location is absolutely horrible, SJPD needs to move the riff faff away from the front, some dude who looked like a straight parolee had his bicycle parked inside and he kept coming in and acting like a prankster, I started taking pictures of him with my phone thinking he was going to rob the bank. Not sure what’s up, maybe they need some armed guards to kick these dudes away from the front doors, letting them park their crappy stuff inside, etc.
Overall the employees are nice, but they need more at the counter, they need to move the riff raff out of there, totally uncomfortable experience…

If you want to waste your time and be humiliated by bank staff, go to this branch.
My Mom and I went in, registered our names and waited to be served. After 20 mins waiting no one saw us so I decided to get my mom’s prescription at walgreens. I went and came back and my mom is still waiting! That must have been half an hour! Then a lady customer came and was served immediately! I was fuming and confronted the banker, a tallish bearded latino guy, who just ignored us. What is the use of the queuing list! We ended up going to another branch since this guy banker couldn’t help us.
If you’re using the courtesy parking at the back, make sure to ask for 3 or more parking tickets as one is not enough.
If you really need to go to this branch, see the lady over the counter.

0 star.
Waited for 30 minutes, and no other banker came to help. It’s such a big branch, but there is only one teller and one banker working.
I will not come again to waste my time waiting.

TERRIBLE CUSTOMER SERVICE!!!
I walked in, signed in on the sign in sheet and sat down and waited for someone to help me with my account.
At any other bank I’m immediately greeted at the door and told to have a seat in the waiting area for someone to assist me. That’s the norm, right? Not here!
After about 26 minutes of waiting, NOT ONE employee came over and offered to assist me. It wasn’t even busy in there and there was only one teller working behind the window and no one at any of the desks! Seriously? After waiting for so long, I ended up just leaving!
Avoid this branch unless you have time to sit around and wait and wait and wait. Bring a book or an iPad, you’ll need it.

This branch is a problem. They look for a reason to say no to the customer. I was being added to an account which had been opened at another branch, and this branch went out of its way to tell me that they couldn’t add me to the account (even with the manager from the opening branch telling them to add me as they had verified everything). Now, it is time to close it and I am told that I am not authorized to close the account. I am the treasurer for the organization… I can do transactions, but I can’t close the account. I call the manager at the branch that opened the account, who tells me that the person at this branch was wrong. I am authorized to close the account. He suggests that I go to a different branch to do the transaction since this branch seems to be a problem. As a result, I also have a personal account with Chase… closing that one, too… bye, bye, Chase Bank…

They make you provide ID to make deposits. They do not make exceptions and it is a major inconvenience if you forget your ID. I am very frustrated and ready to change my business account because this is ridiculous! I have never been to a bank that did not accept my money! Get your shit together Chase!!!

Came by to open an account the other day and the experience was great!
My banker assisted me immediately upon arrival and made sure to check everything was good to go.
The teller was friendly and efficient too! :)

I’m making an account on Unilocal just to give this bank five stars.
Visit one (7÷18÷12): I only recently moved to San Jose, but I had a security issue with my debit card so I decided to stop by the Chase closest to where I live. Upon entering I was greeted by a very polite and friendly staff that tried to get me personal service asap.
I did not think it possible, but I had a very enjoyable time making conversation, getting my debit card re-​issued and also getting a check deposited. The staff was very very friendly and personal!
Different chase (7÷28÷12): Now the card hadn’t come for a while and I got very worried that Chase possibly messed something up. I visited a different Chase branch, but the service was not as friendly. They did go as far as to offer us water in line, but the banker I worked with was not so friendly.
This old woman seemed like she was sick of her job and made it seem like such a chore to assist my issue. She said my card was actually issued on July 24^th but she had short patience with me although I was nothing but friendly. She told me the only thing I could do is «wait another week.» When I asked if I could get any more information or if I could set up a temporary she just said there was nothing she could do for me at the moment. Wow.
Visit two (8÷02÷12): Mind you I hadn’t set up a temporary card so at this point it was incredibly hard to access my cash. I decided to come back to –this– bank and ask again about my card. I planned to set up a temporary ASAP too.
The staff again was –again– made up of young, eager and friendly workers and assisted me right away. A man helped me set up a temporary and also re-​mailed a new card. He even suggested I get a cool Disney card LOL.
Visit three (8÷06÷12): At this point I’m about sick of visiting the bank, but I realized ever since moving I never put my exact apartment room number on the address. Realizing my mistake, I went in this morning and told them of my situation.
I was greeted by the workers that I was already starting to grow familiar with and given great service again. They also had to deal with a very very rude customer yelling about not having his ID but still wanting to close an acct. They were still very kind and professional to him.
My banking assistant specifically told me it was not my fault for forgetting my apt number (how sweet) and how Chase was responsible for what I forgot. They also told me they’d waive the $ 5 reissuing fee because I had visited so many times.
After everything was handled, the personal banking staff thanked ME for being very friendly and understanding. They could not have been any more helpful nor sweeter.
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Overall, I’m not going to go into details rating Chase as an overall bank, but I assure you that I can walk into this branch having a terrible day and leave it feeling like I had a great day.
I’m not sure under what circumstances the workers would see this, but my appreciation goes out to Lynn and Nicole. =)

Not sure why there is all this negativity towards this bank… I mean if you worry about overdraft then here is a hint: DON’T SPEND MORE THAN YOU HAVE IN YOUR ACCOUNT!
I personally think that if you over draft then that’s your own fault.
As for me… its clean, they’ve always been polite, great location for me to run to at lunch.
No complaints.