Chase Bank

Worst bank ever. After todays shananigan pulling my money out of here asap. «Protocol» come on its my money I already gave you my California I. D and your asking for a second one! Chase has lost me and my family from banking with them.

I came in at 4:30 PM to get change for two rolls of quarters. There were 5 tellers but only one window was open. I’m baffled bc they don’t close until 6 PM, yet all the windows were closed and tellers were clearing out their drawers. The line was out to the ATMs area. And the branch manager didn’t seem to have a sense of urgency. They didn’t open a second window until people started groaning.
I didn’t leave until 5:17 PM! And only for two roll of quarters. It’s not brain surgeon people. As for the transactions before me, your basic withdrawal and deposit. Yet they can’t open a secondary window to speed up the process.
Ridiculous. If this bank isn’t close to my house, I’d switch to using BoA more.

This location is great, dont go during traffic rush hours as this store will be busy.
Never had any issues and the staff seem polite

this Chase Bank was unexpectedly busy saturday. (memorial day weekend). stood in line for 10 – 15 minutes. immediate parking area was full. killed time by taking a power nap in car. didn’t help. line still long.
staffing was 3 cashiers, 2 always on duty, 2 manager assistants.
drops:
–wasn’t in a hurry so wanted to make CC payment on time
–patrons mix of asians, latin americans and a few «americans» whose ancestors
immigranted here.

Julianna is the best! She helped me open a savings account today and made it super easy! She’s very knowledgeable and polite.

I met with the personal banker, Thuy, who is very friendly and helpful. The other bank tellers and bankers, not so much. She found out someone was using my social security number so her and the manager took care of everything and let me know what I was supposed to do.
Thuy also convinced me to open a Chase Freedom credit card, and I’m so glad I did! No interest for 15 months. They also have a crazy, good rewards program too. I’m off to charge up this bad boy!

I am just putting out what happened to my mom and how this bank isn’t the safest place. First of all, my mother cashed out her paycheck and went to her car and put it away in the dashboard locked and someone followed her from that bank to the Starbucks in the same plaza and got her window smashed and took the cash only and nothing else with other electronics in there too (gps, cell phone, etc). So the following day we went to chase with a police because we wanted to view the video tape and they won’t let us see it without a police being present. Now the main point first of all is that there manager/​assistant manager have a lot of attitude when asking just for simple service. So then we find out that they can’t view the tape and the police would have to file a report but police cannot do that unless it was the bank that was getting robbed. So they have no control of anything and there is TONS of people just standing around the bank just hanging out in the parking lot and if they can’t view a simple tape and if it were to happen to you. They would just say tough luck. Please come again to CHASE 1705 East capital expy as we value your service. If there were zero stars I would do it, but JUST TO WARN EVERYONE DO NOT GO HERE!

I went here to cash a cashiers check. The teller said they could not help me because I did not have a bank account at Chase and referred me to a personal banker.
As a former bank employee, I know when I’m being set up for a sales pitch. The personal banker sat me at his desk, tried to make small talk and explained that I should consider opening an account with Chase…
I explained that I used to have a Chase account but closed it after a Chase personal check was credited to my account (without funds).
He verified the check was good, not challenging since it was a Chase cashiers check and then told me there would be a $ 6 fee to cash it. I smiled and said he should really explain that to non-​customers before he offered me an account.
Nothing says great customer service like aggressive sales pitches and fees!

Came here cause my mother-​in-​law needed to get cash out after hours.
I’m not a Chaser but I am impressed that they have such secured area for their ATM machines and customers! You have to slide your ATM card to get into the area where the ATM machines are! I wish Wells Fargo did that instead of leaving us out the cold, rain, like fresh meat to the muggers. –_​_​_​–

I like the personal bankers better than the tellers…
My experience with one teller was that she was busy gossiping with the customer she was helping and the 2^nd teller was busy with paperwork. The guy teller kept looking up from his paperwork with the look of apology and said he’d be right with me… while the lady teller kept on catching up with the juicy tidbits from her customer, not once did she let me know she’d be right with me, or that it’ll be just a moment for me… she just kept on laughing and talking through the teller window. How rude?
Eventually the guy with the paperwork did help me out, there wasn’t a line, I was the only other customer there waiting for a turn… The guy apologized and the girl next to him kept on talking with her customer… I should’ve gotten her name, next time I will. I don’t like going inside this bank, I prefer the ATM machine or even the Chase that’s 5 miles away from here.
The bank is clean, quiet… Haha except that one time where a person rammed their car through the bank window/​atm vestibule. It took them pretty long to get it fixed up, and even then they took longer after that to add that security swipe to look vestibule doors or unlock doors.

fast.clean.

Ever since I’ve been with Chase bank I’ve always had great customer service.
This location even has cool ways to withdraw money… The teller gives you a receipt with a code in which you go to a machine and type that code in and *poof* your money comes out. Nice way to keep bank robbers from taking the banks money.
The only reason I took a star out was because of that setback we had earlier this year in which whatever was purchased on a certain day was doubled by the bank and wasn’t returned till maybe 5pm.
Unilocal!