Century Travel

I’m here and it seems that 40 minutes after they’re supposed to be open (the store hours sign posted on the door say 9:30), there’s not a soul in sight.
How unprofessional…

This place is suck! They didn’t really give you a whole lot of informations on their professional side. I had my visa made there I told them that I need five years visa separate with my passport but the day I came and pick it up they make it only one year cause I was paying extra to have it done separately to last me up to five. If I was told by them it would cost me less amount to get it with my passport I would not going trouble to make it second trip to pay them more and end up my visa would only last me one year. They don’t take to own responsibility on their part to explain to the customer clearly. They are the professional they should explain clearly even they are busy that’s not an excuse. I recommend book your ticket online and they are a lot cheap and they sell insurance just in case you could not make it on your trip. I saved couple hundreds on my ticket that I bought online. Shop around online you will find better deal than agent. If you have problem you can alway have professional people will walk you through the process and they are fully responsible and honor for what ever they advertise. Stick with American businesses not Asian they’re never to responsible on their action. minus star on them

The tickets here are way cheaper than the one you can find on the websites. That’s why I love this place! The only thing that makes me give this place 3 stars is the rudeness of the lady here! If she can fix that, this place would be a perfect place to get tickets from!

I called Giang the travel agent. She wasn’t quick response when I asked for quote to Dominican Republic package because she thought I was not shopping around for bit. When she got me a quote, I believed it was reasonable deal & asked her to hold for 24 hrs as I know the policy allow to. She couldn’t want to hold & want me to purchase right way since I did not get a chance to discuss with my hudddy since I want to purchase from her. However, I did not like her service & behavior. I went with other travel agent. In addition, she did not very friendly & open communication to provide more details when I asked for suggestion of the flight. All she wants is your deal after you requested for bit. I have decided to go to other travel agent more friendly & not pushy. I will not recommended you to go to this agent or this travel agent if you do not want to waste your time.

I don’t understand the low ratings either.
Came here and they beat all the travel sites and google flights travel. $ 790+ through various online places $ 760 with visa included at century travel. As of this review you’re not going to find a better deal for the travel period of early May to mid May. $ 786 for Asiana with that 20 hour lay over in Inchon on the way home.
There was no service charge for paying with a card. I even asked Giang, the travel agent about it. She said the reason for a 3% charge is deciding to leave a deposit now and paying the rest later with a card.
It’s a great place to get a deal traveling to East or SE Asia. Would definitely come back to book my next trip.

don’t know why everyone gave this a 1 star review either. The agent was nice friendly and knowledgeable. They even got my expired passport taken care of in 2 weeks.

I don’t want to give this place a freaking star at ALL!
I didn’t order a ticket from here but my travel agent did it for me so I thought I would just call them directly to ask couple of question on my own. What I get in return was a rude asssss talking on the phone giving me crappy customer service. I called and ask nicely, I wasn’t cursing or anything but from her rudeness towards me make me extremely Mad and have to write this review! If she’s not the boss, The boss should fire her. But if she is, I hope she will go out of business like for real.

Worst place ever! I’ll have to write a list of reasons why this place sucks!
#1– I came to get 2 tickets to Vietnam. My husband who is not vietnamese had to pay extra for his Visa. I don’t know if that’s normal, but it shouldn’t be if it is. I asked her why there’s an extra charge and the lady said it’s because he doesn’t speak vietnamese. That makes no sense to me.
#2– We had to cancel our tickets and she stated that there was a cancellation fee. It was a very large fee. I don’t understand why the fee had to be so large. The travel agency barely did anything for us. I understand places have cancellation fees, but again, I don’t think it should be that high.
#3– A month later, we still haven’t received our refund. I call her and she says in an annoying voice, «You need to wait 3 – 6 weeks after the cancellation.» Ok. I waited. Then the next week, I receive a partial refund. I call to ask her why I didn’t get a full refund and she says in an annoying voice, «honey, you need to wait 3 – 6 weeks.» But I received some payment just not all, so I wanted to know why it wasn’t a full refund.
#4– I wait 6 weeks then call back. She says in an annoying voice, «has it been 6 weeks yet?» I say yes. She says she’ll call the airline and will call me back the next day. The next day I don’t get a call, so I call her. She says the check for the full refund will be there Monday. Looooong story, short, I still haven’t received my money! I bet they’re hoping I’ll forget about my money.
I’d rather book tickets myself next time. This business is terrible. I might have to take them to court, because I do not plan on losing thousands of dollars.

I don’t know why everyone gave this place bad reviews. theyre really nice, fast service, cheapest price in town. just bought my ticket back to Vietnam for new year and the price was $ 300 cheaper than other travel agency.

ABSOLUTELY THE WORST CUSTOMER SERVICE! They do not care about there customers. All they care about is making MONEY! We been going there for our family vacation from Vegas to Hawaii and different cruises for the last 4 Years. We came in to paid for our tickets to Cancun and they insist on taking cash. I did not have that much cash in the first place so I told them I paid by CREDIT CARD. They try to charge us an additional 3% FEE? Really… WTH? I Said «NO WAY» and left their office. The lady Giang started screaming and yelling all kind of sh! t and threaten to look me in their office! WTH… REALLY? Who does that? Bunch of wierdo Money Hungry people. I’m done with this Travel Agency and will NOT COME BACK!!!

My husband usually books all his family’s trips to Vietnam from this travel agency. I sometimes do my own research into ticket prices/​etc. before booking, so if need be, I always ask them to match a price or offer me a better deal. This usually works pretty well too.
This travel agency usually has pretty good rates that are highly competitive with other agencies and from airlines. We’ve had a cousin who had to change his flights to Vietnam and back here at the very last minute due to a family emergency, and they were able to do that but did have to pay fees to the airlines. That’s pretty typical of airlines, though.
Fast travel quotes if you email them or call them. Please note that the people working here on the weekends don’t have any info on any trips anywhere besides Viet nam. If you want to try to get quotes for going to Hawaii, check out the agency or call the agency on a weekday!
We also have had business cards made here. You can pick the ink, the design, and the materials/​ink you want your cards made of (at varying prices, of course), and the whole process is relatively painless!
I know they also have graphic design/​logo design services, which our real estate broker has utilized in the past. :)
Thank you! See you soon.

The customer service at this place is absolutely horrible. I stopped by to ask about some airline tickets to Taiwan and HongKong and they told me to just email them my dates and she can look up the prices as if I was bothering her by showing up and making it personal. She actually made a comment like, «I can’t just look that up right now.» There were no other customers in the office at the time and 3 ladies at their desks.
As directed, I went home and emailed her our plans. I sent 2 itineraries with slightly different dates of travel and asked a few bulleted questions like whether it was cheaper to tickets if we were flexible with the dates and/​or the different prices between the itineraries. I got a shotty, «I“m too busy to repsond to all your questions» email with no professional response or explanation for what she was quoting, Trip 1 or Trip. It literally just had a price $ 1060. No information on what airline, which trip she was quoting, didn’t answer any of the questions. WTF.
Still wanting to give them the benefit of the doubt and believing that probably they just aren’t very good emailers, I stopped by the office a ocuple days later to try to get my questions answered and to clarify the ifnromation. We had found ChinaAir was cheaper online but she kept telling us EVA had a better deal and was very condescending when I asked clarifying questions to just understand.
It’s a shame she (Ginny /​Han) doesn’t understand that people can obviously go to other agencies. She treated us like they were our only choice in travel agency. Rude and unprofessional.

I came here because my friend’s dad recommended it. I figured that a Vietnamese travel agent would be able to get me a visa quicker for whatever reason. They charged $ 80 for the visa. I think this place is a little overpriced, but I can’t be too sure since I didn’t call around to check pricing. However, when I asked them to get me a Chinese visa, they were going to charge me $ 20 more than my regular agent. Then, I realized, a little too late, that I should have gone to my Chinese travel agent to get my Vietnamese visa… eh oh well. It was a pretty quick process, and the nice thing is that they take your passport picture there (it’s included in the cost) so you don’t need to bring one in.
Annoying — cash only.
This place was also extremely difficult to find. It’s a Vietnamese strip mall so I just wandered around until I found the place.

This place is the worst travel agency I’ve ever had to deal with. They don’t even deserve the one star I’m giving them. My whole family and I booked our vacation package to Cancun recently and had to cancel due to the whole Swine Flu outbreak. At first they weren’t going to let us cancel at all, telling us we would could only exchange, then told us we would have to pay a fee, etc. They were not upfront about the cancellation fees at all. I had to call the airliner and hotel myself to find out the fees before they decided to credit us our money. Overall, just very difficult to deal with!!!

This place is definitely hard to find, but let me help you out a little… coming from Story Rd. off 101, you’ll go straight down and see an Asian plaza called «Grand Century» on the corner of Story and McLaughlin… park and enter through the main entrance, and make a right… follow that down, until you see the cardboard cut-​out of the stewardess and VOILA! Presto-​Magico, you’re there.
My family ALWAYS uses this place to get tickets when flying to Vietnam. They usually get a deal because my family somehow manages to go quite frequently, even though I think we can’t afford it… The last time I went to VN, I flew EVA airlines and got my tickets a WEEK before leaving [last minute] for under a grand… not too shabby for an international flight during peak season of TET.
I am flying to Istanbul this summer for a study abroad program and I couldn’t find good deals online for such last minute tickets… [again] — so I came back to where I was familiar in hopes that they could hook me up. I brought my traveling companion, [which was NOT Asian] — and we got our tickets together. Her name consisted of 16 letters, and she emphasized its spelling over and over, fully knowing well that they might botch it on the first try. We even left a post-​it note of how to spell it… they said everything would be fine, and the tickets would be ready in three days.
I came there to pick up the tickets, and lo and behold — they messed up her name. GENIUS. They then told me to come back in another two days to pick up the tickets to fix the name error… I went back, and it was wrong again. They then told me to just take them and they sent a copy of her passport info and it wouldn’t be a problem. At this time, I am no longer impressed by their professionalism.
Great to travel to Asia, but average when it comes to traveling elsewhere.