Caravelle Inn

If you need just a bed to sleep this is your place. It’s cheap for a reason. Where to begin. They have crappy customer service. The front desk girl wasn’t very helpful. Two of the night shift guys were just standing around talking and have me some excuse about my phone not picking up the wifi. They have like 6 different wifi and passwords! Wth. He was rude. The room smelled, the mini fridge was soooooo loud during the night I had to unplug it! The carpet looks dirty and I was scared to walk around barefoot, especially in the bathroom. You can find a better place with the money you spend.

A basic & budget place to stay for ONE (not more) night, with breakfast provided (note that items for breakfast are continental and can be easily bought in bulk from Costco — muffins that we don’t know how many days they’ve been on the shelf, light pastry, basic orange juice, coffee, milk, cereal).
1 night’s stay is not the extended rate which is displayed conspicuously outside the inn along the road (N 1^st st) of $ 69.95. That’s for EXTENDED stay. 1 night is after tax at least $ 100. Since this place is so budget, I would rather pay $ 20 – 30 more and stay at a 3* inn around the area. There are so many — holiday inn, wyndham etc. down N 1^st St or along Rosemary St.
I’ve no problem with paying for what you get. What definitely warrants negative stars — WIFI is very unstable. Many guests have reflected this to the management but the owner (Tim) either can’t be bothered to do anything about it, claiming that guests should restart their devices. This is seriously stupid — how can all our devices be wrong while Tim’s can still be connected? Once Tim got somebody to restart the WIFI network, everything was up and humming again. He needs to restart the damn network and routers instead of us guests having to restart our equipment instead.
WIFI will connect for like 20−30min and drop for another 10−20min. Imagine if you’re playing an online game halfway and you fail to lose your progress, or working on a complex spreadsheet on a network drive. It is 2015 in Silicon Valley which houses giants like Netgear, Cisco, Juniper Networks etc and Caravelle Inn located in Silicon Valley is providing this kind of substandard WIFI service? Yes, you pay for what you get — I definitely accept breakdowns in networks. But after repeated feedback, if you don’t take heed of what guests want, then you’re just asking for such reviews.
Despite repeated stays over here & repeated feedback to upgrade the network and devices, Tim will not do anything about it. Be warned — so stay away from here if you need a reliable and stable internet connection overnight. If you bring that up to his attention, don’t argue about it, just let him know how bad his WIFI internet connection is and don’t get into arguments about it such as re-​starting devices. You’re better of arguing with a tree instead. Through your letting him know how bad the service is, it’ll pressure him into doing something one day before this place goes out of business.
Other issue is parking if you come back past 11pm is terrible.

I was surprised to read these other reviews, We took advantage of Park/​sleep/​fly, the room had obviously been remodeled, new hardwood floors and furniture, everything was very clean. We took the shuttle to the airport which was very easy. We have stayed at quite a few places and especially like timeshares so it’s not that we don’t travel. The lady at the counter was very nice and the man that took us to the airport also.

A good reasonable inn, with fairly good facility, with breakfast, wireless with very convenient location… have stayed here weekly since March 2015. I was turned off however by the receptionist Carlos, who instead of apologizing for his mistake, tried to cover up the mistake and became very rude… Definitely not a great assets and affects the morale of the rest of the staff… heard that multiple complains has been filed against him but still continue to work over there… Caravelle just loss a client and my referrals

The worst hotel I’ve ever stayed at.
I booked thru Hotwire.
*Checking in was simple enough but this hotel still uses metal keys instead of key cards so I was appalled when I was informed upon check in that if I lost the key it would be a $ 60 charge.
*The following morning we were called by management and told we needed to change rooms because apparently there was toxic mold in our room and it was an emergency type situation that we be moved immediately. And of course as the day went on we realized our throats were burning.
*Upon check in I informed the woman at the check in counter that we had two vehicles, a motorcycle and a car but that we would be parking in one spot. We parked the motorcycle parallel to the curb and the car would be filling up the rest of the space. But that we would be leaving the motorcycle in the spot when we were taking the car out to go places. They said they understood this. On the second night of our stay we returned to find another car parked in the spot, blocking in the motorcycle.
They then said «oh yeah we noticed that the car did that, we figured it might be a problem.»
They then called the room who the car was registered to and told them to come move their car… At 1:30 in the morning. So that’s great you realized it was a problem but as the person who had to move the car I would have been pissed if they called me at 1:30 am to move it.
*On the final morning of our stay I walked into the lobby to get «breakfast». Their complimentary breakfast consists of cereal, oatmeal, and muffins.
I placed a couple of muffins on a plate and started to walk out and a different front desk woman (chubby blonde Asian girl) told me I couldn’t do that. I told her they allowed me to do it the morning before, and her response was «well they must not have seen you, but I can’t let you take that to your room or it will be a $ 10 charge.»
WHAT!!! For a couple of MUFFINS?
I told her they saw me walk out the morning before and that nothing they were serving was worth $ 10, threw the muffins in the trash, and walked out.
HORRIBLE customer service.
Rooms were gross.
Subpar hotel, don’t stay here!

Bed Bugs — Stay Away!
Within 15 minutes of checking in to the Caravelle Inn and prior to unpacking our personal items, we located bed bug droppings on the mattresses in our room. I have been trained to check for bed bugs whenever staying in motels/​hotels and check before I unpack luggage for best practices.
Upon locating the bed bug droppings, we immediately left our room, bringing out our suitcases, and went to the main office to request a refund as we would have to locate other accommodations for the night.
The man at the front desk told us we would have to talk with the General Manager, Tim, for a refund, but that Tim was not in at the moment, so, we would need to call him some other time.
I called the Caravelle Inn a total of four times to request a refund, each time leaving a message with the woman at the front desk, and have yet to receive any response from the Manager. We have had to resort to disputing the charges through our credit card company to receive a refund.
The Caravelle Inn has numerous, highly-​negative reviews online for similar issues and appears to have not only a bed bug infestation, but potentially cockroach problems and prostitution/​transient activity.

This hotel’s customer service and management are utterly horrible. Not only did they charge my credit card before I was even at the hotel (I booked through Priceline and it was listed as «Pay When You Stay»), they tried to charge me an additional $ 250 on top of my already fully paid room after I had left and checked out.
When I discovered the additional charge I tried to get ahold of them and they kept giving me the work around and said I needed to speak to the manager who happened to never be working; I called them various times throughout the day for about a week. Fortunately, a quick call to my credit card company solved this and I was refunded due to this horrible facility avoiding them as well.
Overall, the room itself was nice and the breakfast was acceptable for the price paid but the way the extra charge was slipped in with the hope of me not noticing and the lack of response from management is what leads me to give them a 1 star review. I know I will not be staying at this establishment again and will gladly be taking my business elsewhere in the future.

DO NOT stay at this establishment!!! Rooms are disgusting and we were afraid to touch anything. The location is filled with transients and is sketchy. To top it off, upon our return after flying all day, the shuttle took an hour to pick us up! Take heed to all the bad reviews!

WORST HOTEL DESERVES NEGATIVE RATINGS
My mother is staying at this hotel and I got a call tonight saying the manager/​owner went to her room threatening to throw her out tomorrow and would not refund her money. Instead he was asking her for another $ 250 on top for fully paid rate on priceline.
Also don’t ever book with priceline they would not return our money. The hotel lied to priceline made up stories that her service dog was barking out of control and her credit card bounced. Which was all lies and they never threatened her and said they would lock the doors if she came back. They would call the cops on her? What in the world causes him to say such a thing to a customer.
My mother has a service dog due to stress due to the loss of my father and has a licensed service dog. I think it’s really inapproate to try to charge additional cost when they okay her stay with the dog at the point of check in. Then on the second day go to her room in the evening to threaten her to leave the following day. When she had already paid till the following day.
They are so rude, unprofessional and terrible hotel. She is a 60 year old women on a business trip only in the hotel to sleep and this treatment is just ungodly to make my mother feel so unsafe. They should not be in business since hotels are suppose to be hospitable.

Honestly, Unilocal needs to have something less than one star!!!
It’s unfathomable how this so called «hotel» is still open when they have such substandard reviews and staff. The fact that the useless, unprofessional manager is disrespecting and bullying a senior citizen is BEYOND me. How low do you have to go to threaten to kick out and charge someone $ 200 because of her service dog? UNREAL!
Do NOT stay here nor book through PRICELINE, both of which have incompetent and inexcusable customer service.

I’ve stayed here on 2 separate occasions, both times for about a week. Both times we had ants crawling in the bathroom. Price was decent for the length we stayed there, though.

BEWARE! VERY BAD. EXTREMELY UNSANITARY!
Rarely do I review, time is extremely limited however, on this occasion I cannot, in good conscience, fail to warn you about Caravelle Inn and Suites in San Jose, CA.
I strongly encourage you to go anywhere except here. The reason is: It was so disgusting and unsanitary that we were forced to sleep in our car in their parking lot. Didn’t get a wink of sleep because it was so cold. There was just no way anyone could sleep in this room. It smelled of rotting human flesh. We contacted the front desk minutes after arrival. They sent someone to change the bedding meanwhile we went to the store and bought air freshener but even after that, with all the windows and doors open for an hour, the stench was no less. We again approached the front desk. The woman was nice but could barely speak English. We asked for another room but they were booked.
In the early morning at 3:00 AM, bleary eyed and half frozen, I again went to the front desk and complained. The new attendant unfortunately had to take the brunt of my outright anger at the situation. He could do nothing except call the cab company. So in the dead of the night I left for the Airport in search for warmth.
Save yourself a horrible experience. Go anywhere but Caravelle Inn. This place is the most vile, filthy, stinking, hell-​hole I have ever been to in 30 years of travel. I give them a complete ZERO.

HOTEL DESERVES ZERO STARS. This hotel is absolutely unsanitary. Checked into hotel to get key then go to dinner. After dinner I arrive to my room with a friend. We open the door and already smell some old moldy smell. Bed linens were not clean, or on the bed all the way. Crinkled like someone’s been in them. The funky red chair was next to the door beside the bed… No where near a desk. Awkward. One bar of soap and a pube hair on the toilet seat near the back. The wall paper was old and peeling. The tv had one channel and wifi does not work.
My friend and I thought this was a joke so we immediately went on here and of all things read a review about BED BUGS in the last month. We immediately went down stairs and asked to leave without paying for such an unsanitary place. The man at the front desk told me that I signed a policy which I did that only said contact front desk within 15 minutes if the room smelled like smoke. Which it didn’t but it didn’t smell clean. His response that «15 min for anything you see wrong» which is not clearly stated and now I have a copy of the policy after asking for one since you don’t get copies of what you sign.
I will be getting my money back.
NO ONE BOOK HERE!

It’s a budget hotel so we were not expecting much.
The room was OK, clean enough and did not have any funny smells.
The towels were decent quality and clean.
The bed linen was clean.
We saw that Unilocal offered a 10% discount for first timers so we asked the clerk for it, but she did not honor it and said she will take it up with the manager — we never heard for her again. I hope Unilocal sees this and takes it up with the establishment.

This is a 2 star hotel but for the cheap price we paid to stay the night here I give them 5 stars. The staff was so helpful. Soledad checked us in and was very friendly. We wanted to leave our car there for 10 days while on our vacation and Mike accommodated to us and gave us the price we saw online. Very friendly and helpful! The shuttle to the airport and back was free and when we landed I called the hotel letting them know that we were ready to be picked up and they had a shuttle there to meet us within 10min!
The location of the hotel is in a pretty ghetto area but we never felt unsafe. The room was simple but clean. There’s cereal, muffins and toast as part of a complementary breakfast along with coffee and juice.
If you travel on a budget, this is a great place to stay.

BEWARE READ ALL THE NEGATIVE POST ABOUT THIS PLACE.
Its next door to a liquor store. Male and female transients hanging out every where. One family had the pleasue of watching one of the females urinating out in public.
This place is a dive. The Asian desk girl has the typical don’t bother me attitude. Everyhing in the rooms are worn out and everthing is mickey mouse repaired. I will never stay here again. We booked a large group of people and they all had the same complaints.

What a horrible hotel! We have a group of people stayed in there for 4 days. The bed looked clean, but some of us were bite by the bed bugs. When we told this truth to the front desk, the guy said it was impossible. And he said we might got bite somewhere else. The service was worse than the room. Please don’t stay in this hotel unless u wanna sleep with the bed bugs!!!

Worst hotel experience of my many years of travel. This place tricked my family into booking a room there by telling us they had cribs. We were traveling with a 16 month old, we obviously needed one. When we go to check in, they said there might be one in the room already. Well there wasn’t, and when I went to ask for one, the guy shrugged and said «we don’t have cribs». I was stunned, I told them they said that when I made the reservation, to put a note on the booking that we needed a crib. The guy said he doesn’t know anything about that. Here’s where the conversation went.
Me: I talked to Zal.
Staff: I’m Zal, and I don’t remember you calling.
Me: I called two weeks ago. I obviously did, how did I get your name?
Zal: I don’t know when you called or who you talked to.
Me: Here look at my phone, there’s the day I called and the conversation lasted for 6 minutes. I called to make sure you had cribs before we booked a room here.
Zal: I don’t knot what to tell you, we don’t have cribs. Plus you booked with
, so you need to complain to them.
Me: I need to talk to the manager now.
Meanwhile my brother in law come in to see what was taking so long. He was flabbergasted as well, and told Zal he had also informed him that the inn had cribs.
The manager or owner had obviously been listening in the other room and quickly came out. He glared at us and said they didn’t have cribs, and we were being unreasonable and needed to leave. I said we weren’t being unreasonable, because Zal had lied to us. I didn’t lie, he said!
I complained to
and got the reservation cancelled and refunded. Crap part was, we had no place to stay, and had to pay full room rate at the Holiday Inn next door, almost $ 200. I was in a position to save a bundle by booking in advance, if Caravelle Inn hadn’t tricked us into booking there. Screw this place.

As someone else on Unilocal said if there were negative stars this place should get ALL of them!!! What a horrible, disgusting place! We stayed for a total of 15 minutes in the room before we noticed our first disgusting creepy crawly thing on the walls!!! Then we proceeded to check out and go to a better hotel just next door.
Customer service was worse than the room if that is possible. We were accused of bringing the roach into the room and were not refunded our money.
I cannot say in my 52 years that I have ever been in a worse hotel in my life. How can the management continue to operate such a disgusting and filthy place with substandard living conditions.
DO NOT RENT A ROOM HERE UNLESS YOU WANT TO SHARE IT WITH BUGS!!!

Had some things going on in the San Jose area and I found myself needing a room. I usually go through
and look for both a reasonably priced room at a decent location. I usually stay at The Clarion but this one had a better deal this time around and looked decent so I booked it. Ok I am going to break this down.
Customer Service: The service was good. The person who checked me in and the person who checked me out was very friendly. My TV did not have a very clear picture and he came in right away and fixed it and was polite when he did it. So overall the customer service was good.
Location– This is a bit of an issue for me. There is a lot of shady looking people in that area and it is not quiet. if you looking for some peace and quiet at night you wont get it here. You can hear everything going on outside and it is alot.
Room: The room had its pros and cons. It was a decent size. I was surprised by how big the room actually was. The bathroom however was lacking. There was no real vanity area to put anything! The had this glass thing that was supposed to serve as somewhere to put your stuff attached to the mirror but it was slanted so your stuff would not stay on it. The few towels I was provided were dingy and rough. The shower was constantly dripping and was dirty. I did not use it. The bed was large and comfortable. The comforter they use feels amazing. My only gripe was the pillows were not soft and there was only three for that large bed.
Overall I would say this hotel is just ok. I give it three stars but I feel like the overall comfort is not good and I honestly won’t be going back. I would rather stay at my usual place.