Capitol Honda

The service advisors here are amazing, especially Ashley Sanchez and Angie! They have both been great. They both take the time to explain why certain things are needed and what can wait to help me manage my cash flow. Highly recommended!

Excellent customer service and product knowledge. I brought my car here for an airbag recall and encountered some issues. Alex Campos went above and beyond to help me find a solution and consistently communicated with me. Highly recommend this place as the staffs are very friendly and deliver great service.

Roger and his team are consistent to taking care of their anti car salesman customer’s. Luis & Dee were outstanding.
The process of purchasing a car (though long) was extremely successful and flawless.
Thank you Roger Villanueva. Thank you Capitol Honda for hiring and keeping Roger. I haven’t found or seen the likes in the Silicon Valley to Roger.

I’m disappointed by how poorly I was treated this morning. I called ahead and scheduled an appointment, but it was not honored. When I arrived, no one greeted me and I was told to get back in my car. I sat in the car line for nearly an hour before I was able to speak with anyone. When I asked for an apology for being told I had an appointment but actually had to wait just like walk-​ins, I was told they’d put a note that I was «upset.» I would like to employees take responsibility for the miscommunication and try to improve the situation.
However, to be fair, some things went well: (1) I received my car back and it appeared to be fixed and in good condition (2) I received a personal phone call from the same person who had taken in my car letting me know the car was ready (3) I dropped off the car at 7:30am and was called at 12pm, which seems like a reasonable turnaround time to me.

Got a call from Roger in the sales office. He made my day by getting me a new keyfob for free and he threw in a tank of gas as well. I’m definitely happy with the level of service and sincere desire to resolve my issue that I received from everyone at Capital Honda. I also own an Odyssey which I’ll be replacing in a couple of years and you can bet that the first place I’ll go to is to Capital.

I came to this dealership to check a mechanical noise coming from my car tires. They diagnosed it as thin brake pads and that it needs to be replaced. The price charged was $ 700 for changing the brake pads. This is freaking expensive and ridiculous.
There was no explanation or breakdown of labor per hr in the report. They just added some numbers to the parts price and came up with a total cost.
I think in this competitive market, charging $ 700 to change brake pads for a HONDA CIVIC is ridiculous.
This will be last time I ever visit this place. Good-​bye.

Pretty bad service. I came in by myself, and walked passed the workers who were under the canopy; and they didn’t notice me but saw me. A minute layer a guy came with two other people and the workers started asking themquestions and greeted them.
I was there for a good 20 minutes. And still wasn’t helped.
Until I was heading to my car in the guest parking a guy actually came and asked if I needed help. I politely declined and explained I wasn’t helped earlier.

This is for the service department here. I am really happy with the work they do with my car. I have been bringing my dad’s car here to get service done for years. Never a single problem after. If you come before noon, they usually get your car back to you on the same day. There’s a shuttle that takes you anywhere in San jose while they work on your car too. Pricing may be a bit high but you can always expect quality work here.

These guys are a joke! Judge a book by its cover right away just because we look young we don’t qualify? I wanted to try new accord, ok couldn’t do it they wanted half down yea right, I went to Stevens creek and got the same car same day approved right away!

I brought my car in to Honda Service and gold the very helpful and understanding Alex Astar helped me out quite a bit! I was told by a honda «specialist» that I would need about $ 1700 repairs for a new head gasket, this would take over a week and require machining the cylinder heads and a bunch of other extra parts I don’t need. Turns out Alex checked the car out and there was only an oil leak. Alex was so concerned about me as a customer and what I went through that he gave me a discount on the repair and had it ready by 5 PM that day. It is great to know there are people I can rely on like Alex Astar. Overall incredible experience, great professionalism, and just a person. I will definitely be going here again!

I’ve had some major service done on my vehicle here. Now, I know a dealer may not be the cheapest way to go when it comes to repairs, but I’ve felt they’ve done a comprehensive job, were honest, courteous and professional the whole way through (I mostly worked with Alex Astar, but I’ve had positive interactions with other staff members too).

Learned my lesson about purchasing a maintenance package with my car.
When I first got my new CRV, it was great. We had the maintenance package and extended warranty. On every maintenance visit, my CRV was in perfect condition. Green check marks for everything. No yellow warning or red check boxes ever. The day my maintenance warranty expired, all of a sudden, I need to replace many items and there are a bunch of red check marks throughout the inspection. I always thought that I would have seen a few yellow warning check marks on my previous maintenance visit versus instantly seeing red check marks.
If I knew that the service department was going to do this, I would have gladly passed on any kind of warranty or maintenance package. Could have easily saved that money by having other mechanics work on my car, or DIY. The maintenance package was completely useless. Might as well call it an oil change only package.
To make things worse, on my last visit, they obviously took off the cap to my coolant reservoir. Before I brought my CRV in, I looked under the hood for any obvious problems that I would like to address. Everything was where it should be. After getting my car back, the coolant reservoir was just dangling in the engine bay. Could have caused more damage if I didn’t catch this. Would have cost me even more now that the maintenance package is expired. Be sure to inspect your car before drop off your car and after you pick it up.
Lesson learned.

I honestly don’t why I still come here. I came here yesterday to bring my Mom’s Honda Pilot in for a simple oil change. I arrive around 1pm, and there was no wait. I was greeted as I was pulling in and my information taken down, which was awesome because usually there’s a wait to be helped out.
Alex Compos greeted me in a very professional matter, and handle everything extremely well.
However, my issue wasn’t with Alex, after 3 AND HALF HOURS LATER, I was extremely angered and upset that I have not gotten a call nor someone came to notify me that my car was ready.
Again, I came in for a simple oil change. Normally, I’m quoting an hour, which was no problem at all. However, it’s very unprofessional how I, a customer, have waited for nearly 4 HOURS to receive my car back. Yet, no one has addressed me that it may take longer or if there was any issue had occurred.
After, addressing my concerns and disappointment to Alex, he was very apologetic and took care of my oil change free of charge. Hands down, I give a 5 stars on how well he handles this matter, but 0 for any customer service and lack of customer interest they have. Overall, if you come here for an oil change, clear your entire day. You never know how long you’ll be here.

Went in for an oil change amongst other tests they were going to run on my car. Excellent customer service and my advisor was Angie. She was patient with my million questions, knowledgeable and friendly. She gave me an estimate of when my car would be ready and she was right! The worst is getting a call that it’s gonna be longer, busy day, delays etc. She set me up with a shuttle and called me to give me an update on everything. Even the shuttle guy was cool! Will definitely be a returning customer. 5 stars all around and I recommend Angie for any advisor/​service needs.

Time for an oil change! I hate waiting because I never have the patience. Good thing I came prepared to keep myself occupied. So, it is my very first visit at Capitol Honda to get a service done. I wanted to make an appointment at the Southbay location but there was no availability. I had to come here instead. Luckily when I arrived there were no cars waiting, but 10 minutes later there were at least 7 – 8 cars behind me… My appointment was @2:30 but I arrived 30min early. The promise time was set to 3:30.
I checked in the location like what a Typical Unilocaler would do! Hahahaha… By the way I tried to redeem the FREE «surprise» gift but I was told by the cashier that they had already ran out of giveaways. I was informed that I can stop by anytime to redeem my gift and I don’t mind a bit. Then, I decided to shop around to look for a set of floor mats for my car but I had to order them online because they didn’t have anything in stock. The waiting area is pretty chill. I didn’t mind watching The Doctors! The wait wasn’t too bad.

They always get me in and out asap while I wait. I had a safety recall and it was taken care of within 90 minutes. Complimentary coffee and a big tv to watch while you wait.

We purchased our 2015 Honda Civic from here. This being our first car in the US, we were worried about the process. The staff here made it so quick and easy. We were there just for a couple of hours on a day and we then went back only to pick up the new car. They made the loan arrangements seem so painless. When we didn’t have some documents on hand, they let us send copies by email later. The process was so painless that we didn’t even bother to take a look at other places before putting down the deposit for our car. The staff were very genuine and helpful. We still take our car here every once in a while for service. Their service is always very quick with less or almost no waiting time. We’ve been very happy so far with all our interactions with them.

My first visit to this Honda for service. We just moved to town.
Alex Astar in service reception was very kind and helpful! It was very refreshing to have such a nice personality greet me! He made sure I got the best possible price and had all my questions answered!
The lounge was nice and clean. It had a great coffee machine that makes regular coffee, espresso, cappuccino, etc. and they put out some yummy pastries and fruit too!
As I was checking out the manager stopped by to welcome me to the neighborhood and thanked me for my business!
Also, I got a free car wash to use at Classic Car Wash (which my car definitely needs)! Alex was kind enough to remind me that it may rain tomorrow, so maybe wait until after for the car wash… Thank again Alex!
Great experience and will definitely return!

After a few bad experiences at South Bay Honda, I gave Capitol Honda a go for my service needs. Every time I’ve dropped off any of my family’s cars for service, they’re fast and never try to up sell me. The service advisors and the service manager (?) Dan are all nice and helpful, but their cashiers and receptionist staff are a little off putting and rude.
I came in a few weeks ago about a paint warranty for my sister’s Civic and Dan was awesome! I made an appointment for him to inspect the car and take pictures and I got a call from the body shop a week or two later. The window visor on the driver’s side was also broken and he was able to get Honda to pay for 70% of cost even though it was not in the warranty. Dan’s communication and professionalism was spot on and I am a happy customer.

***This review is only based on the service department and receptionists.
Have been taking my car here for a few years now. Customer service is hit or miss, I went in this morning expecting the horrible service I got last time but Angelo helped me out today and he was extremely attentive and helpful. The receptionist are really rude and unhelpful, in my experience anyway.
I called to ask what is the earliest time i can take my car in and the receptionist told me when they open and i said oh ok, so 7:00 AM? She said no 7:30 AM. I told her that on their website and on the door it says they open at 7:00 AM and she said well I’m not sure why it says that because we open at 7:30 AM. She was trying to argue with me about what time they open. After taking my car in today, I confirmed that they do open at 7:00 AM!
*** free car wash voucher for any service you do
*** complimentary yummy coffee and lattes in lounge area
*** free shuttles if you are having a service done
*** free wifi (pretty fast too)