Caliber Collision

Caliber did a nice job on my Mercedes and Robert the shop manager was very helpful on my all needs (rental car, repair updates, etc). Kevin one of the service rep was also very helpful on the questions I have after repair. Overall great experience!

I was involved in a minor accident which the folks at Caliber took really good care of me and the car. Robert Tran was outstanding from the time I called to schedule an appointment for a repair estimate to the the repair and delivery of my car. His attention to detail resulted in my car looking brand new straight from the showroom floor.
I have recommended Caliber to my friends in the past and will continue to recommend Robert and his team to all my friends and family

This is my first review on Unilocal.I am so much impressed by the way they receive the customers. Robert help me a lot for going though the procedure. Over all I had a wonderful experience with Caliber Collision.

Went here to fix my front bumper after an accident. Great service and fixed my car with no issues!

Having a hit and run occur is frustrating enough, but as someone who pays good money for insurance, this is when I expect the problems to end. Unfortunately that wasn’t the case in my experiences with Robert T, the advisor at Caliber Collision here on Terminal.
Upon arriving, my «appointment» time was missed by about 20 minutes when I had to wait. I was very specific that I was on a lunch break and would come back later if that would help but was told it was just be a couple minutes.
When Robert finally decided to address me after walking past me several times avoiding eye contact, he was very short and brash. Instead of looking at the full scope of the damage to my vehicle, he just kept telling me just to take the cash over and over again. He had no interest in repairing my vehicle, which confused me, as they are a for-​profit business. My bumper was hanging lower, but he refused to include this on the estimate as he «would have to take the bumper off» to verify that. Maybe you could, if you weren’t trying to weasel out of doing anything in the first place.
I don’t make a habit of frequenting body shops, but this was such a poor experience that it merited a review.

Was told my car would be done in 2 days and it was. I was helped by Chase and Jessica. They both were great! The car came out perfect! I was helped by Jessica before and was very satisfied again.
Thank you

I picked up our car today after getting the left front quarter panel and door fixed from a collision. Robert the service advisor was great. Explained everything and keeps you informed throughout the process. This was very helpful since my insurance company Farmers sucked throughout the process.
I would highly recommend these guys. Professional, courteous and do outstanding work. Go here you won’t regret it.

We were very happy with Caliber Collision! Robert was very helpful and professional. He kept us well informed with what was going on with our car. And, they did a very good job in repairing our car. He saved it from being totaled.
Highly recommend this shop!

My back bumper got slightly dented in a fender-​bender, and I was referred to Caliber Collision by my insurance company. Caliber Collision provided great customer service and repairs! The facilities are a nice, welcoming building where one can feel confidence about the professionalism of the service being provided, and all the employees are friendly, honest, and helpful.
I felt confident about the work Caliber did on my bumper. They fully explained the repair process and answered all my questions and concerns about the repair and longevity of the repair (I know nothing about cars, and they really took the time to help me understand what needed to be done in the repair). I would most definitely go back to Caliber Collision for any other damages that may happen to my car in the future and refer my friends to Caliber as well.
P. S. Not only did they do amazing repairs to my bumper, Caliber also cleaned the ENTIRE interior of my car – which was dirty with ash from CA’s wildfires. In short, Caliber Collision went above and beyond the expected repairs to make my experience with very pleasant and helpful (saved me time and money taking my car to the wash!).

Our 2014 Honda Accord was involved in a crash and the insurance company and the Honda dealer recommended Caliber. I was very impressed with the nice staff and clean shop. The car came back in excellent condition and when I thought I had an issue they responded immediately and over the top. The follow up issue involved error messages on the dash and when I took it to the dealer they refused to look at it and said I had to return it to Caliber. Turns out the issue was not related to the crash but Caliber was gracious and very accommodating to the point of getting the car back to me when I could not pick it up at their shop. Highly recommend them.

I got into an accident a couple of weeks ago. It was the other parties fault and their insurance company was paying full for the repairs. I was told to receive my repairs here at this Caliber Collision. The person who helped me was Robert to get my estimate and repairs done. The customer service was very good. I am very satisfied with their repair on my car; Looks completely new like before. Definitely would recommend anyone to come here to get their car repaired.

Definitely helpful in getting my car back in good shape. It was a little delayed due to a part not getting delivered when expected but I appreciated the updates from them as they got more information. Also, a very clean facility which I appreciated too :)

I can’t believe it, but the whole experience was awesome! The service is so good there that you feel almost happy you got hit (but not hurt, of course). A truck hit my car when I was coming out of the car wash. (How ironic… right?) Good thing, my family and I were not hurt, just our bumper. Anyways, the insurance company had us come to Caliber Collision and they were fantastic. We were able to get a rental car while they were fixing my car. When I went to go pick up my car, I saw that they actually cleaned my car and even offered to return the rental car for me. LOVE THEM!!! I hope I don’t have to get my car fixed again, but will definitely refer all my friends, family and Unilocalers to them!

Imran was very helpful and very professional. Him and his staff are very pleasant to work with and I recommend this location when you are in need of taking care of your vehicle.

Taking your car to a body shop is usually not a fun experience, since it means something is wrong. In my case the start of the experience was no fun at all: someone smashed my window.
Caliber did a wonderful job making the experience a lot better. Robert really went above and beyond for customer satisfaction. He kept us up-​to-​date about the procedure — with other shops I’d always had to call in myself. He was knowledgeable and friendly but didn’t have the sale-​y tone or manner.
There was a lot of broken pieces inside of my car. I was taken away when Robert told me he took it to an upholstery place for a thorough cleaning. It was also extremely nice of him to offer buffering for some scratch on my car that happened during the break-​in but not covered by the insurance company.
Of course it’s not just great customer service. The job itself was done timely and perfectly. I’d highly recommend this shop.