C & M Towing

Rafael was great! Arrived early and was upbeat even after having worked early in the morning (4am)! Took me to the location quickly and was reassuring about getting my car serviced quickly. Hoping I never have to ever see him again (no offense since that means car trouble), but if I do I’ll call Rafael!

They should be shut down! They deserve negative starts. Please stay away from this «towing company» owned/​ran by a rude and obese couple. My car was towed there after I had an accident (I don’t know why it was sent there) and even though I was in tears and overwhelmed, the woman treated my like garbage. When I asked for the manager, the guy in overalls came out and defended her after being mean to me. They wouldn’t release my car. I had my insurance agent call them so it could be released and he told me to get out of there fast. They released my car and threw the keys at me and said «Take your damn car, I don’t want it here.»

I needed to tow a car from my house to a local garage. C&M came as scheduled and quickly took care of all arrangements. The tow truck driver was very nice and took care of my car. Hopefully I won’t have to use them again, but I would call them again if I did.

These people are RUDE. Got into a pretty bad accident and CHP had them tow the car, we come to get the car the same day, they were very rude. We went to get the money and came back, they closed. We come the next day and they add about $ 100 on top when it’s supposed to be $ 80 a day. Next they tell us we better have another tow company because they don’t want to deal with us anymore. The lady behind the desk has HORRIBLE customer service. Then the man comes out trying to defend her instead of trying to resolve the problem. Don’t do business with these people.

Very unprofessional and with attitudes of dicks. I hope none of you guys get your car towed by them. I come here the next day my car gets towed and the gates are lock and gives me the idea they are closed and I called several times with no answer. Now I have to pay an extra day because these fuckers do not answer? Now I am here and I call them and they say «oh we will be down in 20 minutes?» Wtf is this bullshit, They probably do this shit on purpose to rip people off. Contacting BBB because of my experience.

*RUN AWAY FROM THEM*
C&M towed my wife’s car after she was rear-​ended by a reckless driver and sent to the hospital. Getting them to release the car was a nightmare in an already stressful situation. They were extremely rude over the phone, unhelpful and frankly hostile — they made us feel like we were guilty of something. Insurance company was as baffled as I was. I would frankly have been scared to have to walk there in person considering the treatment over the phone — luckily the insurance eventually managed to do it.
Obviously we didn’t get to pick them in the first place (CHP did) and they couldn’t care less about customer service. Just a word of advice for people who might have a choice of towing companies: avoid them. Don’t just take my word for it: please scan below the unusually large number of 1-​star reviews this company has to get a better picture of what could await you.

Absolute dump with the rudest people in the business. As a courtesy to the staff (and as they themselves requested), I called an hour before picking up my car to let them know that I was on my way. When I arrived the lady at the front mocked me for «being in a hurry» simply because I had called ahead (which is what I was asked to do the day before)! When I asked her whether my total bill was inclusive of the service fee, she relied «what do you think?» I asked her why she felt the need to be rude with me, to which she had no reply. I later brought this up to the gentleman who brought my car around — his reply: «I’ll work on it.» Service at tow yards is not expected to be five-​star, but enough is enough. Avoid these vile people if you can — and read the reviews below, which are remarkably similar.

We have only experienced this tow company once, but it was a lovely experience. Last Monday the bf’s car battery died. We needed a tow in the Target parking lot.
George shows up with a huge flatbed tow truck 20 minutes after the call. George was very friendly and shared stories about his towing days. He was on call so that means he worked his normal shift and was working more hours, yet he took very good care of the car and got us safe and sound to the auto repair shop (after hours) and we left the car there overnight.
The auto shop fixed up the car and it was all thanks to C & M towing’s George that it was taken care of swiftly.

I would avoid this place at all costs. The employees there are unfriendly and unhelpful. Probably the worst customer service towing company out there.

Needed to find a tow company to tow my car from my house to dealership service department. My husband recommended C&M, having had them tow some of his equipment at work.
I called at 4p the day before to schedule. The lady was nice on the phone, took down the addresses, gave me a quote and said the truck would be at my house at 8am.
Next day at 755a, she called me saying her driver was running late but was on his way — eta of 15 min. Driver arrived 16 minutes later and was pleasant & helpful. Got my car on the flatbed, took my payment (which was the same as the quote) and promptly towed my car to the dealership. Easy peasy, no issues.
Only 4 stars bc I rarely give 5…

This place is, by far the absolute WORST tow company in San Jose. Apparently, they
must charge extra if they know you have an insurance claim. I was shocked by the vile service I received. I had been there only 1 time previously to make sure my car
got there and also to sign any paperwork that required my signature. The rude behavior was exhibited then, but I thought ‘everyone has bad days & good days’ so I
gave them the benefit of doubt. Because this turned into an insurance claim, my car as written off as a total loss, so I got ahold of one of those ‘cash for junk cars’ places
& made arrangements for them to go & pick the car up with their own towing co.
When the owner heard that this was an insurance claim, their real personalities came out. I was called a «b — -» because I dropped a piece of paper on the floor and didn’t realize it. As I was trying to get out of there, before I sank to their level, the older woman behind the counter said to me «get back here and pick up your garbage, b — -«.
I was literally shocked that anyone could be that rude, mean & hateful towards someone they didn’t even know. NEVER AGAIN !!!
I have even had other Tow Companies tell me no one likes to use them specifically
for that reason. I would pull m car myself before going back to them. Horrible experience. The 1 star rating is only because they won’t post without. I would go into the negative if I could.

This may be the worst customer service I have ever received at any business. The woman at the front desk hung up on me multiple times without any explanation whatsoever. Her problem with me was that I was not at my vechicle and could not sign for it. I tried to explain to her that I would sign for it before any service was performed, but she had it in her head to just keep hanging up on me. I know nothing about the drivers, but the woman who answers their phone is a horrible person and should not be the first contact, or any contact with a customer. This business would do much better to have that woman taken out of her position. I am sorry for any person who has the misfortune of having to deal with C&M Towing. My recommendation is to just use another service and save yourself the headache.

The one star is only due to the obligatory selection of a star, I give this place no stars whatsoever. And this one is going to be a longer review of their ‘service’
Much like the other reviewers on here, I had this tow service foisted upon my car after an accident on the freeway. The CHP was sure adamant about the use of this tow service over my waiting for AAA to arrive to get my car, my car was already in a coned off area (due to some construction on the freeway) not affecting traffic flow, so I know that is not the reason to have rushed with this «lovely» tow company. I was given a business card on where to pick up my car the next day, so the fun began.
I show up in the morning and I go into ask about the car and pay to get it out, since there was a tow fee and a storage fee tacked on due to it being dropped off overnight (since the accident happened around 10 PM) The woman behind the bullet proof glass (never ever seen a tow yard hide behind bullet proof glass before, it’s not like it is some check cashing place) had an attitude right off the bat, I never even said anything to her and she began with a nasty attitude for no reason. If you don’t like interacting with people, then work in the back where you don’t have to interact with people or in some non customer service position. I’ve worked my share of customer facing positions and if I did any of the outbursts and attitudes she exhibited toward me, I would have been fired right away. You never treat a customer that way, but to her and what I assume is her husband, it is the norm to treat customers like trash.
Next up is the guy (bad attitude front desk lady’s husband?), basically he was implying that my car was not worth taking out of the yard and that he was going to basically buy it off me due to the condition it was in. That was not his call to make and if I want to take my car out of the yard, it is my choice. He soon began to have an attitude as well, going as far as saying he would not allow AAA to bring the tow truck into his yard to get my car out.
After I paid all their fees (almost $ 250, for nothing basically), I told them to just give me my keys to my car so I can drive it out of the yard as is. Due to front end body damage, it was not exactly able to be driven, but I kept on going with it and I was glad the car still turned over so I could get it out since I had no other choice to get the car out. As soon as it was clear of the gate, he slams it shut quickly as if I was going to go back in there or something. Trust me, your yard or shop is the last place I want to go into ever again.
I never would recommend this place to anyone, even my worst enemy. As for the CHP, they need to show this rude and unprofessional ‘tow service’ the door as it only makes the situation of being in an accident worse than it has to be.

From breaking down to hauling my project vehicles, I’ve used C & M Towing for the past 15 years with no problems or issues. I’ve called up, spoke with someone about something, gave an address and within about a half hour each time, someone was there to pick up my vehicles and make things happen. I live in Santa Cruz County and not all companies will transfer vehicles back and forth over the hill with out raping you on pricing. C & M have always been professional. I really have a hard time believing all these negative comments about a company that I’ve had nothing but good luck with. Perhaps you have to read between the lines a bit.
I will continue to use C & M Towing, hopefully not for a while…

I can vouch for the extreme unprovoked rudeness of the personnel here and all the attempts to reason with them only generate more rudeness.
Before reading these Unilocal reviews I thought it was directed personally at me and my friend. But now I understand this is a part of their daily «performances».

Charlie Jr. helped me this morning with a challenging tow on an older, vintage car out of a side yard; he knew just how to do it correctly, and all went well. These guys know how to do it right !!
Terry Sullivan San Jose

Referred by my Honda specialist’s website. It was the 4^th of July so I was expecting them to have a holiday schedule. When I called someone answered but their phone etiquette was a little rough so I hung up and just used my free AAA.

DO NOT USE THIS TOWING SERVICE…you’ve been warned! Yesterday an employee of ours got in an accident in his rental car while he was being taken to emergency, the car was being towed to C & M.
Prior to me calling C & M to get directions, two employees of mine had called to get some info. which they also experienced RUDE customer service. When I called a lady answered the phone and I asked her two questions. The first was directions which she started to give me but then without warning transferred me to some man.
When the man got on the phone, I simply said «I know I need to take 87 north, what exit do I take off of 87»? In RESPONSE he said «I’m the one giving you directions» which caught me off guard? to make a long story short I got my directions in a round about rude sense.
The next question I asked with no avail got another rude response and then when I thanked the man, he simply hung up.
THE EXPERIENCE AT THE TOWING YARD…after picking up my employee from the hospital and bringing him to C & M to get his belongings, the rude lady at the front desk got his info and said go around through the gate and someone will meet you. He did but I had to wait outside and could not help him load some boxes he had into a shopping cart they provided. As I was watching through the gate I asked the man with the cart if he could help my employee as he had whiplash from the accident and was not suppose to lift anything. The man yelled across the yard and said close the gate! I repeatedly yelled back can you please help my employee lift the boxes?
So frustrated with the customer service, I went back into the office and asked the lady why everyone was being so rude? And who is the owner? She glared, wouldn’t tell me if she was in fact the owner and said «why are you in here talking to me»?
NEED I SAY MORE?

My father used to own John’ Automotive in Campbell for about 30+ years and C&M was one of the most reliable tow services in those days. My father was always impressed with their service and knowledge and they never let him down.
In addition:
My neighbor uses C&M, and has been for years to tow his special projects from site to home so he can work on his custom 4×4’s. He loves the service.

Rip off artists. Don’t use this firm. If they show up to tow your car, refuse. They take your car to the yard and strip it down like a criminal chop shop. People probably don’t report them to the police very often because «it’s covered by insurance.»
If you do use this towing firm and they strip your vehicle of everything valuable, turn them into the police. File a complaint.
Better yet, DON’T USE THEM.