Burke Williams Day Spa

This is my 2^nd time to a Burke Williams — 1^st time was in Hollywood and 2^nd time in San Jose. The 1^st time was great. 2^nd time not so much. The facility at both places is great. The massage in San Jose was the WORST massage I’ve ever gotten. I had an 80 min massage that cost me $ 189 plus tip and it wasn’t worth $ 10. I was VERY dissappointed. It was like the guys first ever massage. Heck, I’m not even trained to give a massage and I think I could have done a better job. For the price I expected a great massage. I won’t ever go back. If they are going to charge high prices then they better have the best massage therapists in the area. And it was my birthday too. :-(

Tried to schedule an appointment for my wife. Went on-​line and selected an available time slot for a massage and then on checkout was not provided with any opportunity to make the appointment for her, had to make it for my account.
So… I am smart, I will give the local spa (the spa I am booking at) a call and see how to schedule for her. Call, press 2, wait and wait and wait and wait. Hold on… They are answering… No, just another recording telling me my call is so VERY important but they are having high call volume so leave my name and number (which I do).
I wait, no call back in 45 minutes. So I try again, same deal, I try hitting zero, same deal.
So the heck with it I will just schedule it for me and she can show up. Go back on line and there are no appointments available for tomorrow, then next day or the next day.
So much for that surprise. I call back again, same deal.
What business never answers their phone (I called between about 1 PM and 4 PM local to the local number for the spa. I tried every voice mail option to get to a real person.
Absolutely silly. May have good services, just do not try and get ANY customer service or speak to real person. For the rates they charge one would think they could have staff to at least answer the phone on one of my 3 (really 4) attempts or that my call would actually one important and they could return the call.
No problem, I will take my business elsewhere.

I’be been a member here for a few months and love it. Relaxing atmosphere and beautiful amenities. The staff is very attentive, service quality depends on who you get.

I LOVE this spa! I’ve been here about 4 or 5 times and each time I come, it never disappoints! The staff is always so friendly and helpful and the spa is always so nice and clean! I’ve only gotten facials from here and each treatment has been AMAZING! My last facial treatment was from Serena and she was very informative and made the experience relaxing. She also recommended products for me but wasn’t pushing for me to buy any which was awesome*. The amenities are great as well (I just LOVE that vanilla lemongrass tea!) and the quiet room is the best. They even accommodate you with your own blanket for ultimate comfort. Can’t wait to set my next appointment here!
*I own a few of their skin care items from previous treatments here and they are the best! They are a bit pricey but really help your skin with whatever needs improvement.

The Women’s amenities are gross. The showers, wet room, sauna and Jacuzzi are literally dirty. I could feel the grime and see the mildew.
I just get my facial and get out.

Awful experience!
I made our reservations over the phone. Was told we would have access to the spa amenities. When we arrived, they said that we weren’t spending enough per person to warrant using the spa!
Went with a party of 6 for spa pedicures. 2 of us were happy and 4 of us thought it was awful! The 2 had the same gal. Picked us up late for our appointments — but ended on time. Messy pedicure and messy polish. I’ve called 8x and have been passed around and around! «Steve» was suppose to talk to «Phoenix» and she was suppose to call me back. No call! It’s been a week since we were there!
No Burke Williams for me. Overpriced and over stated.

I have been a member here for only a couple of months and never come on Saturdays since this is the busiest location in the Bay Area. After reading some reviews, I am really surprised that some feel this spa is dirty because I have never experienced that (except on Friday evenings when women have left their cups and towels in the sauna or jacuzzi area when there are trash receptacles literally everywhere. Typically a girl comes in and cleans while I’m sitting there thinking that people are nasty and should clean up after themselves). The quiet room is extremely comfortable and all the chairs recline. If you hook the curtain on the arm of the chair you will have more privacy and it is truly quiet in there. This is my one complaint about this place– noise. Along with women being slobs, I was appalled at the lack of respect for other people’s enjoyment as women in the jacuzzi cackle and carry on conversations at loud volumes you can hear in the steam room, sauna, and echoing throughout the spa. Usually when this happens (which has been often) I go into the quiet room. I never complained but apparently others have because this past Friday there was a sign posted at the top of the jacuzzi stairs reminding customers to be quiet and that it is an actual rule of being in the spa. This was the most enjoyable night I have experienced here. I hope the staff continues to reinforce the quiet rule because I will cancel my membership for that alone.
I have never had an issue with appointments. I also never make appts online or with the receptionists, because as someone else mentioned, they are always slammed. I always call in and book an appointment w the answering service and receive a confirmation email so I know the appointment was booked correctly. The woman who took my appt for this week informed me the San Jose location is expanding so they can accommodate their clients.
The services I’ve had done have been great. I also have very sensitive skin so at first I was apprehensive, but the products they use are natural and gentle. My fiancé also has a membership and has no complaints (men don’t sit around chatting in the spa). He is the one who found BW while searching for a location that «felt like the Wynn» in Las Vegas (but there isn’t a deluge here FYI). I love using the facilities and services at BW. If my next few visits are quiet and relaxing I will definitely change my review to 5 stars because this really is a wonderful spa.

Facility is nice! I don’t like how I booked w a specific person and they gave me someone else! They aid sorry and let them see what they can do for the inconvenience — NOTHING WAS DONE!
I wouldn’t complain IF the alternative persons massage was a match! But I felt jipped! Not good in my book! It had taken me a few costly visits to find a good one to begin with.

My very first spa experience, and I’m glad that it worked out well! Burke Williams is located on Santana Row next to Valencia Hotel. You walk in and are greeted by nice ladies. They checked me in, gave me a tour and showed me to my locker. They only had small (half) lockers at the time, but quickly another lady gave me a bigger one since she just finished cleaning it. I was confused about wearing a swimsuit under my robe because it’s optional (European spa), but glad I wore a swimsuit, the robes open here and there.
The facilities here are awesome! They have everything you need and available for you to go from spa to night out. That was my biggest concern that I would have to go home after and get ready. No need, you can shower here. They provide shampoos, lotions, soaps, shavers, everything! Probably more than you have at home! Even blow dryers, brushes, curling irons and flat irons. Sweet!
I got a 50 min relaxation massage and spa pedicure. I had a male masseuse and he was amazing! Perfect amount of pressure, absolutely fantastic! I’ve never felt so darn good! He had me keep my swim bottoms on, and remove my top, everything was covered it just allowed for him to massage my back better. Now the pedicure, that’s a little different. Yes, she did a great job, polish looks amazing and feet feel awesome, but I felt it was lacking something that I usually get at other nail salons. But the paraffin wax was freaking sweet!
Overall great and amazing experience! I’m looking forward to coming back here and getting pampered again. I’m ready to get the facial and another massage!

The shower stalls smell like mildew. The water and lemonade dispensers are filled with black crust and women clog the drain with pubic hair causing you to stand in a puddle of dirty water when bathing. I bet women resort to self grooming because for whatever illogical reason you can’t use member credits toward waxing services (which makes no sense given that member credits are not free, you pay for them through your membership). Also,
the standard size robe in every locker is a 2X so be prepared to waddle through the dark, dank hallways. There are petite robes available but they are still enormous and scarce.
Despite it all, I could avoid the facilities and still get my money worth from my massage with Eugenia. She is truly gifted, worked wonders de-​stressing my aching body. But now she’s gone. Good thing my membership expires soon. $ 159 a month to sustain filth like an 1800’s industrial revolution worker is out of the question, especially after a subpar massage.
***Eugenia if you see this please message me so I can make an appointment wherever you are !

I rarely give five stars to any place, I mean it has to be top notch in order to receive such ratings! So when I give five stars it better be darn good!
And well, BW is!!!
My sis got me a massage for my bday last October! and well after that one massage I was hooked! It has been one of the best investments due to my career, my back and shoulders and soul need some pampering!
this is how my day usually goes:
I always make an appt ahead of time, easily done online or by phone. As a newbie I actually didn’t know which masseuse I liked. So in the beginning I just tried anyone. But after I a couple of sessions, I finally have found ones I like!
I am immediately greeted by a lovely receptionist, who checks me in. I sign in and show a proof of ID. I am handed a locker room key.
I then pass the lobby and go into the women’s spa room. I find my locker and get my robe and slippers on… which by then I’m already relaxed. I then go back to the lobby to wait for my masseuse. 5min prior to my scheduled time for my massage, I am called and headed to my room. You don’t have to be naked, I wear my swimsuit.
the table is heated and the masseuse covers you with warm blankets, and begins!
now the masseuse I love so far is Cheryl. She told me that she used to work at a chiropractor place so I knew I was in good hands. I love her technique. She asks me where to focus on and she does just that. Now the type of massage I like is firm, she told me that my muscles don’t need so much deep tissue but definitely a firm hand! and she knows how to work my knots out, and I have pretty gnarly ones on my shoulders! I have had a few masseuses who don’t really do anything for me, just feels like they are putting lotion on, but I think that is when you can request to have a firmer massage!
after my massage, I head to the silent Jacuzzi, to further warm up my muscles. Or if I don’t feel like getting wet, I use the quiet room with lazy boy chairs and sit and read a magazine, while sipping on some spa water or tea! they also have some free fruit!
after leaving I usually take a shower, and then im on my way to go shopping or grab a bite to eat at pressed juicery around the corner!
I have also gotten a spa mani/​pedi, and my girl Han, was wonderful! I won’t go to anyone else
overall I always look forward to coming! I can see why people who only get to go for a day or for a one time treatment might say it isn’t worth it. But I got the lowest membership, $ 89 a month, and I feel like that is the most bang for your buck! it entitles me to a massage each month, and your credits are good for 60days, or you can even ask for an extension! I take advantage of my membership but spending more than 2 hours there. And they also have specials throughout the months. Like this month for members an enhancement is complimentary!
I will be sad if one day I would need to give this membership up! but for now, I am going to milk it and enjoy it while I can!

Comfortable, relaxing, and clean facility. Plenty of clean towels, attendants and friendly staff.
Not so organized on the appointment cancelation communication to me; due to the masseuse calling in sick; wished I would have know hours earlier so I could’ve rescheduled for another day. Had to change and scramble immediately, as soon as I arrived, to get another massage time, rather than noshing luxuriously, on my snacks, as I had planned.
The foot massage was a waste of time, and only 15 minutes rather than 25 minutes paid for. The bed was electrically warmed, as some people may prefer; but I run hot and wanted it off as well as the blanket off, but the masseuse said «you have to keep the blanket on,» so I was hot, sweating and uncomfortable. I had a modest bathing blouson style tank and loose mid thigh bathing shorts on, yet he asked me if I had clothes on. That was awkward. It wasn’t a therapeutic or enjoyable treatment. He said he would tell the manager about the time shortage and ask for a comp for me. When I checked out, the manager knew nothing about it because he hadn’t told her, but she took $ 20 off my bill. So, instead of it being a $ 79 15 minute, hot and sweaty, barely there massage; it was $ 59. Meh. Not really a deal. But I did love the water works in the spa, so there was my consolation prize.
On the flip side, the aesthetician Belinda made up for my waste of time with the massage! She was meticulous and she may have thrown in a few extra minutes for my waste of time spent on the 15 minute $ 79 massage. She gave me a great foot massage, I loved the paraffin, and my toes were perfectly painted!
I thoroughly enjoyed the steam, jacuzzi, fresh infused h20, misting room and iced clothes to cool off.
The attendants are very attentive and pleasant.
I was floating and extremely relaxed when I left, and I bought a membership. I dreamt of the luxurious state of being I was in, all week. I can’t wait to try the herbal bath in the sweet tub room!

I don’t write many reviews, but I felt like I had to after my experience today. I went to the spa today, totally last minute, to help ease the emotional and physical pain of a recent miscarriage. I spent all day yesterday in the ER and I thought this would be a good way to just relax and distress.
When I checked in, the receptionist asked me if I was «celebrating something special today?» and I replied that I actually was having a pretty sad day and told her briefly about my miscarriage. She made me feel very welcome, she said she was sorry for my loss and that they would take good care of me.
I wish I could remember everyone’s names, but I’m terrible at that. My apologies. My masseur was amazing. I have only had female masseuses in the past and was a little hesitant, but he was very warm and made me feel very comfortable. After my massage he mentioned that they had something special planned for me… and they did! Their extra gesture made my day!
Thank you for the wonderful milk bath and special treats. You are a very special group of people and I’m thankful I made the decision to go there today.

This review is about the men’s spa and locker room. I have nothing but great things to say about my favorite massage therapist but for the price they charge for a monthly membership and services, they cut too many corners on maintenance and service.
The condition of the spa today is becoming the norm. Steam Room? Out of order (and didn’t know until I had already checked in). Jacuzzi? Not hot as I’m sure they’re cutting back on the utility bill. Dry sauna? Heat turned off so you have to wait for it to heat up, again cutting corners to save money. Need a towel? Only 2 clean towels on the shelf. Towel hamper overflowing with dirty towels and several used face towels left in the shower stall.
I get it that this place probably makes 95% of their revenue from women and with ridiculously high Santana rents they’re probably losing money, but if you charge first class prices then at least provide decent service or shut the men’s spa down and just cater to women.
And don’t blame the lone male spa attendant. He has to do the job of 3 people so there isn’t enough time to keep track of cleanliness while doing the laundry for the entire spa.
I’ve been a member forever but only because of the convenient location, lack of alternatives and my fav massage therapist staying as long as she has. They always have a revolving door with front desk employees, spa attendants and even massage therapists (seems like they prefer to hire a lot of beginners straight from massage school — if you’re not careful you’ll get a rookie still trying to learn. Many move on or just quit)
This place seems to have a swanky reputation in SoCal but in San Jose it’s just an overpriced rip off.

2.5÷5 stars
If it wasn’t as pricey, I would given BW 3 solid stars. Don’t get me wrong, I knew the treatment prices before committing, so my expectations were: an awesome experience, top notch services, and world-​class staff. I was disappointed b/​c my expectations were not met.
I had made an appointment for 2 treatments, and they were scheduled back to back
I was advised to wait in the social area 5 minutes prior to my appointment time.
(I am purposely not going into details of my treatments for my own privacy)
First appointment (non-​timed treatment): I sat in the social room, waiting and waiting. There was no clock on the wall, and they had asked us to refrain from using our cellphones; I knew 5 minutes have passed b/​c I was the only one waiting while everyone else were called in. BW has such a huge staff and you would think someone would let me know my treatment was running late. I was called in 15 minutes after my scheduled time. That 10 extra minutes could’ve been used in the sauna, steam room, or jacuzzi. My treatment felt rushed and she did an OK job. The lady was very friendly and apologized for running late, but I was not very satisfied with the overall results. I’ve had better treatment else where for ½ the price.
Second appointment (50 minutes treatment): Right when I came out from my first treatment, I was rushed into my next treatment. Although it was a 50-​minute treatment, I only received 45 minutes, according to the clock in the room. Yes, it is only 5 minutes, but considering how much each treatment costs, that was 10% shorter than what was advertised and what I paid for. The treatment itself was just OK.
Both treatments I received at BW was just OK — Frankly. not world-​class staff here…
The amenities are great. I love the water stations around the facilities and the fruits as well. The fruits were a nice surprise!
Some tips for management:
1) Time is money here. so please be respectful of your clients’ scheduled appointments and the duration of the treatment.
2) The «Women quiet room» could use an upgrade. The sofas are outdated, some don’t recline, and not super comfy. The curtains provide false privacy…
To be honest, I will not be coming back. First and last time at BW in Santana Row…

These 5 stars are for the ladies who checked me in and Massage Therapist, Morgan. They were extremely welcoming and warm. Morgan was amazing, by far the best massage I’ve ever had! She made me so comfortable and at ease. Not easy to do with a stranger when you’re mostly naked!
As for the facility, it’s nice. I would give it 4 stars and maybe the other guests, 3 stars.
If you’re looking for an amazing therapist who will tailor your preferences to your body, I would highly recommend booking her. I’ll definitely be back JUST to see her!

This spa is amazing. I love the setting and atmosphere. I have a favorite spa when I visit SoCal and this the only spa in Bay Area that compares to it.

I am normally a fan of Burke Williams. I decided to try out the one in San Jose after moving here from SoCal. I went for my bday and was offered the free enhancement. The lady that gave me the facial was great. However, I was distracted by the on and off sound /​buzzing of the elevator from the hotel next door. They shouldn’t use that room for services at all. I’m not sure if that’s something others can hear. It definitely ruined the relaxation mood.
When I was checking out, I added a tip and the total didn’t sound right. I asked the lady (who btw was not very friendly to me or my friend) and found that they had charged me for the «free“enhancement. I told her about it and she «adjusted» it. Total was lowered so I just went along with it. My fault, that I didn’t look at the invoice right away, because when I got home, they only adjusted the invoice by $ 15 instead of the full $ 20. I called about it, even tho it’s only $ 5, because at this point, I was just annoyed. CSR said they’ll reverse, and weeks later, still no sign of it. I love Burke Williams but I’ll make sure to not go to this location again. Very disappointing.

I’ve been to this location twice and love the ambiance and service you get. I had an amazing facial and a pretty average massage. It may depend on the therapist you get, but I’m not sure that the cost is deserving of the actual service you get. I love going just to enjoy the amenities and would pay for a day pass for that in the future vs. for a massage.

I’ve been a member here for over a year, and I finally found my masseuse! At first I was a bit shocked to see an old man (and you’ll never guess how old he is)! However, I felt like a new person after. He totally gave me deep pressure, and really worked on my body. Most masseuses are either too soft or inconsistently hard.
Singh was such an awesome masseuse! He’s also a kind person. I felt like he really is a spiritual being and really cares about relieving the pain of his clients. He also is a good listener and offers great advice. It’s much cheaper than therapy! I do believe he receives great recognition but I’m wondering if I’m going to regret revealing this because I selfishly don’t want him to be too booked to see me. LOL!

My brother bought me a gift certificate for my birthday. I’m not the type of person who would ever go get facials/​massages on my own since I can’t ever justify spending that money, but I love getting it as a gift and getting pampered!
I decided to be nice and share with my husband, since he loves being pampered more than me. It seems like their more popular services get booked up fast (we were looking at the deep tissue massage), so instead of waiting weeks for an appointment, we made one for later in the week for both of us to get facials. While they had different options for different types of skin (anti aging, acne prone, etc) I went with their basic «Spa Style Facial» and booked my husband the «Men’s Facial».
On their site, they suggested that you go in about 2 hours before your appointment time to fully enjoy their facilities, so I decided to do that. When we arrived, we checked in at the front desk. The men’s and women’s spas are separated, so we had to split up. The attendant gave me a tour of the facilities since it was my first time. I was then handed a key to my locker, which contained a bathrobe and rubber slippers to change into. At first glance, the facilities was really nice– there was a «quiet» jacuzzi (meant for relaxing, so no talking), a sauna room, steam room, mist room, bathrooms, showers, nice stuffed chairs for relaxing, and a make-​up area where you can blow dry your hair and do your makeup. They even provide a bunch of brushes, hair sprays, hair ties, hair curlers/​straighteners, makeup remover, etc for you to use. There are refreshments provided for your enjoyment– those fancy water with floating oranges/​cucumbers in them, cold lemonade, tea, and some whole fruit. And you can go there as early as you like and stay there the whole day if you wanted to. All that sounds amazing, right? Now the cons: (I am going to be super picky because this is a $$$ place and by far the most expensive spa treatment I have ever received)
— they have a «no cell phone» rule, so unless you are bringing your girlfriends with you or you really really enjoy time by yourself, it’s not as fun.
— the «quiet» jacuzzi is in fact not quiet, there are pairs/​groups of women in there talking and chatting at all times.
— the shampoo/​conditioner they provide is your typical crappy motel quality type. I was hoping that they’d have higher quality stuff– I’ve had better quality stuff at some hotels. My hair felt all gross afterwards and I had to wash it again later that night.
— the shower stalls were unclean and doesn’t drain very well– there were pieces of grayish stuff floating on the floor of the shower stall I was using, and it wasn’t hair. Not quite sure what it was.
— I’m assuming the rubber slippers I was given is supposed to be worn around the facilities– as soon as mine got wet from stepping out of the jacuzzi, they started squeaking very obnoxiously with every step. I had to request a new pair. Maybe I just got unlucky and received a bad pair.
— there are definitely not enough benches around the locker area. They have about one tiny bench per row of lockers, and each bench can maybe only seat two people. It’s hard to change when I can’t put stuff down on the bench or sit down.
If I were just rating the facilities, I would give this a 3.5 or 4 stars.
Now on to the facials– I would give this 5 stars ++++!
After spending some time in the spa, you are supposed to come out 5 minutes before your appointment time. When it was my turn, one of their techs came out and got me. I was lead to the back, into my own private room. The room is dark with ambient music and lighting. The tech then leaves for a few minutes while I got undressed and into the covers. The massage table is like a huge dentist chair, in the sense that they can move it up or down. It is SUPER comfortable, and the best part is that it was HEATED! Once I was snuggled in with the warm blankets pulled over, the tech comes back in to start the session. My hands were wrapped into a paraffin, which was nice and warm. She then exfoliated my face, massaged it, and put on a mask. In between, I also got a neck/​upper back massage along with a foot massage. Who knew «facial» meant I will be getting all of that? There was other stuff put on my face that I don’t remember the names of, but it was always very gentle, and when she has to wipe things off, she does it with a nice hot towel which felt heavenly. I could’ve fallen asleep in that chair. I was sad when the 50 minutes were up. At first, I was very skeptical about paying $ 100+ for a facial, but after that experience, I can see why. It was such a relaxing and amazing experience. I only wish they have a cheaper option where you come in for just the facial or whatever session you booked for, because I don’t care that much about the spa facilities and can do without it.

It’s not what it used to be. In the past they used to offer juice cubes on toothpicks while you were relaxing in the jacuzzi. They also used to offer complimentary fruit platters with chocolate sauce. You can still get a fruit platter, but now it’s basically the same fruit offered in the lobby, just sliced. Twice now, when I have booked for a group of 3 ladies, one of our massages has gotten cancelled the morning of our appointment. Although they did offer a discount on a different service, it is nevertheless disappointing after looking forward to the massage for the weeks preceding.
This last time that we were there, the jacuzzi was shut down due to a chemical imbalance. Although they said it would open «momentarily», it continued to be closed so we went to the quiet room. Later when it was open, there was only one towel in the bucket of ice towels (and no ice). We went to get water and there was no water in the container. Maybe they were low on staff this day and weren’t able to check these things as they usually do. We still enjoyed our time together, but we were definitely disappointed at the level of amenities for this particular spa. Hopefully it is not an indication of new management.

My husband and I decided to treat ourselves out with a massage at BW. It was his first time going and he was super impressed! We were greeted warmly upon arrival and throughout our time at the spa.
We both got the 55 min relaxation massage and we were both so speechless at how well our sessions went!
Mary Ann was my massage therapist and she really took care of me. She mapped out the areas of my body I asked her to focus on and did a fantastic job of attending to those areas but not forgetting the entire body.
Note that the only co-​ed areas of the spa is the lobby (so no couples massages) but we were totally ok with this. We took our time after our massages to enjoy the amenities (hot pool, mist room, sauna, showers). It was a perfect start to the new year. We literally feel like brand new people with brand new bodies from our treatments at Burke Williams. Thank You!

I’ve been to this spa many times and it’s consistently good. Tonight my massage therapists name was Evelyn. She was fantastic! I will definitely be requesting her next time. My only complaint was that when I came here previously with a friend they brought us out a fruit plate and beverage after our massage. Tonight they didn’t do that for us. Regardless, the staff is great and the environment is well-​kept.
I would recommend booking an appointment in person because there always seems to be a disconnect between the phone reps and girls working the front desk. The person I booked the massage with said they weren’t offering any discounts and sure enough when I went in they were. Not the first time this has happened.

What a great place to feel absolutely pampered! Came here for a spontaneous facial and massage with my friend. They accommodated us last minute and we were able to get in to use their facilities right away. Spacious, clean and well kept. Showers, steams, saunas, cool rooms — you name it.
Our spa facials were simply amazing! My aesthetician took great care around my lashes, paid attention to the fact that i have sensitive skin, and her extractions didn’t hurt that much — so rare! And while my face was being pumped with so much moisture-​y goodness, the massage that came with that facial package was ahhh-​mazing. And the whole time, my hands were dipped and wrapped in parafin so they were softening up the entire time.
Too bad there isn’t a Burke Williams by me… this is definitely an indulgent place (definitely be ready to pay for it though!)

I’ve been a customer of Burke Williams for several years and have nothing bad to say about the services I’ve received in the past. This review has to do with the lack of professionalism of management.
I’m a resident of Santana Row and one of the ‘perks’ of living here is discounts at our local vendors on select months and we are made aware of these ‘specials’ through a monthly newsletter. This month Burke Williams offers a facial at $ 89. I wanted to pay in advance and they quoted me the full price. I mentioned I’m a resident and there’s a special for us but before I completed my sentence the manager told me that both the offer expired «I think yesterday» and «we are currently getting out of that deal.» Well it’s still November and it’s a monthly ‘perk’ for living here so… It’s not really the money as much as it was the way she handled me. It’s like the «special» you get in the mail and the fine print says «this offer is not valid in the following areas: yours.» I feel like she wasn’t trying to hear me and just wanted me to pay full price. What’s upsetting is that I really wanted to schedule something for myself as well but after this I’m not sure if I want to return.

Today is my Mom’s birthday and I made a reservation for a Burke Williams Massage for her online. Apparently they asked her for ID at some point and noticed that it was her birthday. They surprised her with a nice plate of fruit and a birthday sign. What great service! I will definitely be buying gift certificates for friends and make an appointment for myself in the future.

Had a wonderful spa day planned with 2 girlfriends at BW, but it didn’t turn out that way.
While parking my car just minutes before my appointment time, I received a call from Leann to advise me they had a massage therapist call in sick and had to cancel my appointment. Leann told me I could come in and have a bath. Hmm. Bath not really what I was looking for, but I wanted to be flexible, and try to salvage the day.
When I came in & told my friends what was happening, one of them insisted I split her massage time with her. She gets 25min/​I get 25min.
I asked BW if she could also have a bath since her time was now also being impacted. The man I spoke to, hesitated, but ultimately said «ok».
So…I had my 15min bath (nothing special, just a bath with jets) while she had her 25 min, then the therapist came to get me for my 25min, while she had her bath.
After my massage was over, I decided I would pay the entire bill to thank my friend for sharing with me.
When I went to the front desk, the man wanted to charge me for 2 separate 25 min massages which turned out to be MORE EXPENSIVE than it would have been for one 50min massage. I reminded them that they had cancelled on me last minute, and their personnel problems should not be taken out on me. The man at the front said he had to call his manager. Really? He wasn’t empowered to charge me for one 50min massage instead of 2/​25min massages?
Anyway, out comes manager, Leann who had originally called me to cancel in the first place. I tell her about the issue, still believing it will be handled appropriately. HOWEVER, Leann tells me; «its not me, its the system, and I can’t charge you the price for 1 massage». At this point, any relaxed feelings I had from my brief massage have now completely evaporated– as has my patience.
The conversation went like this: Me: What?!? Why can’t you just charge me for the 50min massage I was supposed to have in the first place? Why should I pay more for getting less?? Leann: «Its not me, its just the system, I have to charge you for 2 25min massages».
Now, out to the lobby comes my dear friend who gave up half of her massage .– I had wanted it to be a surprise that I was paying for her 25 min as a thank you for her offer to share her massage time with me.
Instead, dear friend gets to hear Leann haggling with me. Her relaxation also evaporates. Great.
Leann finally charges me $ 3 more than I would have paid if I would have had a full 50min massage. Not really happy to pay more, but now we all just wanted to get out of there.
The massage was decent, but BW completely missed an opportunity.– Sure they had a therapist call in sick, but the classy thing would have been to comp us something more than a lousy bath. They could have been heroes, and saved the day. At the least they could have taken my payment without complaint.
Instead, they ended up charging more than I would have ultimately paid for a full massage, haggled about it, and pissed off 3 people (who won’t be coming back).
Bottom line: AVOID

What a disaster. I’ve been here a few times before, and first time was amazing, but been meh since then. The actual massage was pretty great, but the amenities and supplies were a complete disaster. First, I get there about 40 minutes early to use the spa, and am told «i am early for my appointment, please wait in the seated area until a locker becomes available». What?! I came early on purpose to use the steam/​sauna room, as you are supposed to.
Next, I get out of the sauna and there are no more wet towels left in the bowl. Lastly, I try to shower after my massage, and there are no towels available. I ask (2) separate staff members, that tell me they are «backed up on laundry.» This doesn’t solve my problem. I need to shower, and I can’t get in unless i have a towel. I say I’ll wait until they can bring me one. I wait another 10 minutes, then I ask again, and someone gives me «The last towel in the cabinet.». For the price, Burke Williams needs to hire more staff and train people better to respond to customers. I don’t plan on coming back.

I’m sad that my first notes about Burke Williams are negative. I booked my appointment and one for my best client (massages and facials) a few weeks ago. My client is pregnant in her 2^nd trimester and very uncomfortable. I need to add that I flew in from NYC on a Friday night to make my 4 pm Saturday appointment. It’s literally all I came in for !
At 1 pm on Saturday, I got a voicemail from BW saying that they had to cancel the prenatal massage ! 3 HOURS PRIOR. Apparently their cancellation policy doesn’t apply to their own practice .
So I call them — and being a project manager am thinking that we can figure this out — even with the now less than 3 hour window. I spoke to a lady there and asked her what could be done. She puts me on hold for quite a bit and when she comes back notes that she had no luck. I then ask if she can use MY therapist instead and that I would give up my massage. This indeed was an option — and I was stoked being that my client is also my dear friend and I know she really needed a massage. So problem solved, right? They told me that I could just take advantage for the hour with their already complimentary saunas, etc.
Perhaps — until I realized that I was spending a crapload of money and we walked into the spa to check in. To say that nobody cared about this situation would be an understatement. I had to mention it to 3 people before a lady whom I am assuming is a manager gave me a prenatal bath for free — leading my facial lady to think I was pregnant.
I loved her though — INEZ! The best ! My facial was top notch — my skin looks great ! She is also a great gal — very caring and considerate. I also LOVED the Quiet Room! The nice blankets and real quiet was lovely .
The spa was beautiful, Inez did a great job and my client was happy with her services — but to cancel the massage and then do zero to smooth things over is pretty disappointing. A little discount or complimentary something (other than a preggo bath for a non-​preggo!) would have been appreciated .
Thanks for listening … Hope this helps !

I am a member here. The three star is for everything in consideration. The service in the front, the appointment times (could be better!) and the robes! I live down the street but if I don’t make an appointment at least a month in advance the options left are not very good. The robs are so big it makes me feel like I’m a priest! You guys gotta have smaller robes for petite clients especially at the price we are paying.
I’m a working woman so going to the spa at 10 AM is not ideal. The ladies in the front can work a bit more on their customer service and not give off such a snobby air at times.
I do want to give 4 stars for the place itself. The amenities is very pleasing and the ladies who work in the back are awesome an attentive.

I was treated out by my sister. This was my first ever full-​on spa experience (independent of all the pampering that goes on at beauty and nail salons). Apparently, this place is supposed to be overly expensive and top of the line.
I got the hour facial which I was super pumped for. I was even happier when the lady threw in a free vitamin C mask because it was my birthday. :)
I have gotten facials in the past, but this one was interesting to say the least.
(-) The steam used was way up in my nose – making it difficult to breathe at first and then just slightly less difficult for the remainder of the treatment.
(-) I am not a fan of getting my face pinched and punctured – beware!
(-) Half of the facial consisted of the lady changing product, washing her hands, moving around, and so on. She was not very conversational or informative either.
(-) A little over half of their products stung or irritated my face in some way. However, the irritation ended as soon as it was wiped off.
(+) The vitamin C mask was refreshing and the best part of my treatment. Thank goodness it was added in or this would have been a mediocre experience at best.
(+) My face was glowing afterwards. :)
— - — -
As for the actual facilities, their pool, sauna, and steam room set a relaxing environment. I love how you can come here without any preparations and still find a pampering experience given all of the amenities provided, such as razors, shampoo/​conditioner, towels, robes, etc.
Last but not least, their house lemonade is SUPER REFRESHING. Plus one star for the lemonade alone.
Conclusion: Had I not been treated out, I probably would not come back given my average facial and how expensive everything is. I may visit 10 years down the road once I’ve emerged myself more into the working life and have more stress. who knows?

This was my first day spa experience and I enjoyed every minute of it! From the friendly check in process with a happy birthday greeting from the front desk, to the tour Crystal gave my mother and I, it was great from the start. We arrived on Saturday at about 2:20pm and there was a good amount of people enjoying the amenities. The only area I saw get completely full was the vanity mirrors. My favorite room was the quiet room that had comfortable recliner chairs to nap on and I also liked the mist room that was a nice cool down after using the jacuzzi.
Unfortunately I was so relaxed I forgot my esthetician’s name. I received the signature spa facial for 50 minutes and completely zoned out that the time flew by super quick. My mom had Gabrielle as her massage therapist and said she did an excellent job. This was the perfect way to celebrate my 25^th birthday and I cannot wait to return.

LOCATION: located in Santana Row if you go in to Olin Dr and turn left it will be on your left. If you can park on Olin Dr in the parking structure on the right across from Starbucks you’re not a far walk away. You’ll have to walk up the stairs next to the V hotel and that’s where the spa double doors are. Parking can be an issue so get there earlier than you think so you have time to walk there and check in and chilax.
FRONT: the front desk is one of those tall ones that make me feel short like a little kid who has to stand tip toes just to talk to the receptionist. Newbies at the desk… they weren’t sure if I could use my gift card and add tip they had to ask each other and one of them said yes in training they said they can.
INSIDE: they offer you a tour if this is your first time. There’s a little store selling expensive candles and beauty products you can walk and browse as you wait for your massage. Walk in further and there’s a hot tub area. A drink station with water in glass jars with cucumbers and fruit or opt for tea. And fruit like apples oranges and bananas. A quiet room has recliner chairs although I couldn’t figure out how to make the feet go up! With magazines too.
LOCKER AREA: no need to bring anything with you except clothes and a swim suit if you want. They have bath gel, shampoo, conditioner, face wash, toner, face and body lotion, make up remover, q tips cotton swabs, pads, tampons, hair gel spray shine, hair dryers, hair curlers and flat irons, clean hair brushes, hair ties, even your own bath robe in your own locker they give you a key for and your own sandals! Of course you give it back when you’re done but nice you don’t have to bring those things.
Sauna and steam room and showers are big with multiple shower heads spraying at you from different angles.
MASSAGES: the first time I had a guy who was really nice but his forearms we’re hairy so it felt kinda gross when he massaged me and used his forearms against my skin. The second time I had a girl who was really nice too. So no real complaints there. They don’t use a sticky kind of massage oil and it’s unscented so in case you don’t have time to shower you don’t leave smelling like an aromatherapy store.
DEALS: lots of people buy gift cards. Most of the people in line in front of me were there to buy gift cards as gifts for other people. Indeed they put the gift card in a nice cardboard paper and box and gift bag.
OVERALL: overall I like this spa place it feels comfy with staff constantly replenishing everything and cleaning up. They always had clean towels stocked and a staff member even put an extra towel over my shower as I was showering. So nice! Nice to plan an appointment here so you can do your hair and makeup in their big mirrors then go out for dinner or a night out.

Where do I start?! We were given a glass of champagne upon walking in. This place is extraordinary… I have been to plenty of spas. This place is by far the very best!
Upon walking in you can just feel the zen, warmth and inviting atmosphere. We got a complete tour of the facility with the utmost customer service!
My mom and I had a 9:00 AM appointment which I highly recommend to get first day appointments to take advantage of all the amenities within the spa!
Make sure to get an email confirmation for all services booked because I booked something that apparently they didn’t have on their books, which they were accommodating about, but I never got an email either so next time I will ensure I have my services emailed to me…
THEY HAD GINORMOUS CHOCOLATE COVERED STRAWBERRIES!
MASSAGE*** pure relaxation massage is what we got! Beds are heated/​warmed. It was beyond relaxing and therapeutic! Trisha was the sweetest masseuse ever! She’s so personable! She made you feel so comfortable, she was so attentive and listened to what I wanted in my massage. They use a thick creamy lotion and not warmed oil FYI, I prefer oil but the lotion was fine! Thank you Trisha!
HYDRATION BATH*** it was very nice, isolated for just you to relax! There is 2 baths for a couples bath option which I wanted my mom to join me in the other bath but It was broken, I was told it has been broken for a while due to a leak! Andrea assisted me with the bath and was so informative and sweet! Thanks Andrea! And she has the best eyebrows ever lol I kept commenting her on them!
SIGNATURE 50 MINUTE FACIAL*** was above and beyond my expectations! Bed is warmed/​heated! Started off with a hand paraffin dip! And then my amazing facial started! This was definitely my favorite treatment! My face feels so clean, refreshed and my skin is glowing! This isn’t just a feel good smell good facial it actually delivers results! Serena was so friendly and explained to me all that she was putting on my face and how it was going to feel and her technique and massage was unforgettable! Thanks Serena!!!
— They had all kinds of snacks, fresh fruit and pastries!
— fresh towels every where you turned
— fresh cucumber/​orange/​regular water everywhere
— fresh ice cold towels for your face
— tons of showers and changing rooms
— sauna
— a quiet room
— a zen room
— women’s lounge
–huge vanity with blow dryers, hair ties, brushes, bags for wet clothes, every hair product you can think of pretty much EVERYTHING for us girls to get ready!
— the friendliest staff and so attentive to all customers
— private lockers with key
— two huge jacuzzis
I can keep writing but this is just getting to long lol, you won’t be disappointed if you come here! Pricy but worth it! Happy Mother’s Day to me and my mom!

I have amazing girlfriends. I don’t have sisters but I have been blessed with 4 very good girlfriends who I consider family. For my birthday, two of these four friends (the other two live out of town) took me out to Santana Row to celebrate.
We checked in at the front desk approximately 15 minutes prior to my friends’ appointment at 5 pm while my friend Ann and I lounged around until our 6 pm appointment. I’ve been a long time fan of Burke Williams because I love their amenities. They usually have a jacuzzi, sauna, steam room in every single location which I love. Plus, they provide everything you’ll need at the spa: lotion, face cream, moisturizer etc. It’s just wonderful.
My girlfriends treated me to a Burke Williams signature massage which was decent but I did have a small gripe. My masseuse spoke way too much during my session and I just wanted her to HUSH because this was one of my many rare moments where I can relax.
We were also lucky because it wasn’t too busy the evening we went so it was nice to have a little bit more privacy and more space to ourselves. I’ve been here several times before and each time, they were incredibly busy.
If you live in SF, you can make a weekend of it and stay at the hotel next door and spend your weekend hanging out at Santana Row. Enjoy! PS — you can easily make reservations through their online reservation system and if you’re a frequent visitor, I highly suggest checking out their memberships. I had one for about 2 years and it was so worth it! I don’t have too much free time now due to raising a small child but I would jump at the chance of a BW membership again. Definitely recommend.