Bob & Steve’s Auto Repair

I have been coming here for 15 years. Bob and Steve are real honest guys! They have been with me through four cars. I completely trust them for all work repairs.

I’ve been going to Bob and Steve’s for almost 12 years now. From my 97 Mustang to my 2006 4Runner. These guys are professional, great mechanics, and the most important honest. I remember Bob saying to me «you can make a great living in the business without ripping people off I don’t understand why others do».
Keep up the great work guys and thanks for keeping me up and running on California roads :-)
bb

I had visited Steve twice since that review with my work van and my wife’s car.
I got the same day service at good price.

Bob and Steve’s great service pushed me to get on Unilocal and let it be known… never have I wanted to rate Anything before but this time I borrowed my girlfriends Unilocal just so I can tell everyone how honest, efficient, and reasonably priced they are. This is the only place I have trusted to take my car… and they have our complete loyalty… when ever we need work done on our cars… no questions asked we know who to go to,…thank u guys for being one of the only repair places I go to that doesn’t make me feel like I’ve been raped when I leave lol

Have an ’04 STI and the clutch was burned to a crisp. I liked the reviews on Unilocal so I decided to take it there, despite the fact that they aren’t specialists in Subarus or this type of car. The flywheel was going to take an extra week to ship out so they used logic and machined the original, which saved me about $ 200. They didn’t try and use smoke and mirrors to eek out extra money and it was good to see that the end-​all price was lower than the estimate. Cut and dry, easy breezy… just the way it should be with auto repair. I found myself initiating phone calls, but maybe that was just me worrying about my baby. :) Definitely will go back for future repairs… they do general maintenance as well.

My car is an automatic 2003 car and it was shifting hard when you changed gears. I read about this place on Unilocal and it was close to my house. I did my homework and knew it was a transmission problem. I called a couple of place and they quoted my $ 2000 for the work, they just wanted to replace my transmission. When I called I was told that it was best to come in for a free estimate. I was told that it had some faulty sensors and that should be repaired first to see if that was the issue. I was quoted $ 350 for that work and was told that the price could go up from there, but he would call me before he did any additional work. I signed a bill for that work. The next day he informed me that replacing the sensor and replacing a wire fixed the problem and that my cost was below what he had quoted me.
Honest, professional, and fast service. What more could you ask for? He saved all the old parts, so I could see that they were damaged.

Bob Auto is with out a doubt the most honest auto service in the valley. I have been a loyal patron for many years and have sent 20 or 30 customers to them. I have yet to hear a negative report. I had a friend who was travelling from Tenn. to Calif. His Bronco started acting up on the way. The Ford dealership felt it was a injector problem. hundreds of dollars later he was back on the road. With in a hundred miles same problem occurred. Pulled into another shop who felt it was the fuel filter. Another couple hundred. When he finally arrived in San Jose he had the same problem. I took him to Bobs. All the work was described to Bob and what had been done. Bob stated its a plug wire. Short test later Bob found a plug wire bad. New wires and the truck never ran better. I am writing this tonight as I had my jeep in the shop today. Steve a good father and mechanic worked on what I thought was a bad U Joint. Steve called me and said U joint was fine that it might be in the drive line. He greased the vehicle and refered me to a specialist. Cost was minimal. I hate to even say the amount. I added 30 dollars to it and told him to take his boys out for Pizza.

I trust these guys. My family has been taking their cars to Bob’s for about 15 years now, I think. They always give professional, unbiased advice. In fact, they have told me on more than one occasion to skip working on something because it wasn’t necessary, or to wait for another 5,000 miles.
Even though I now live in Oakland, I have driven down to San Jose to have my car repaired here.
They don’t do transmissions, but if that’s what you need, they will tell you and give you a recommendation for a guy that HE trusts.

I’m getting ready to sell my car, so I brought it to these guys to have them check it out and make sure there were no major defects. Even before I brought it in, on the phone Bob told me to «not put any more money into it than I have to», because I wouldn’t get it back when I sell the car. Within a couple of hours of dropping it off, I got a phone call from Bob saying that they had checked it out, and the only thing it needed was an extra quart of oil. All in all, very fast, *very* honest service. And they open at 6:30am!

I have been going to Bob’s Auto And Truck for 7 years. Even when I lived in SF, I would drive to SJ just to take my car to Bob.
They are amazingly thorough. They won’t do anything to your car unless you give them consent. They call and let you know what issues they found and how much everything is going to be before they even start working on your car. They don’t charge those ridiculous «diagnostic» fees. They are also honest and tell you if your car doesn’t need something.
There arent many mechanics who tell you that if you can deal with it, you don’t really need to do anything. I have taken my car in thinking something was wrong and then they will call me and tell me it’s fine, and won’t charge me a dime. Even when they do find something wrong, they are honest enough to tell me wether I really need to replace it.
At other places, they try to replace everything as to suck the money out of you. They are a full service repair and have oil changes, maintenance, brake changes etc. They even send coupons out during the holidays. What other mechanic sends Holiday cards with a coupon? Not any that I’ve been to.
They have come to my house to look at my car and not charged me, they have picked me up and dropped me off if I couldn’t get a rental car in time. They really go out of their way to do a good job.
My family and friends take their cars there now too. I highly recommend him. In fact, I need to take mine in for servicing soon.
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UPDATE:
Took my car in today 11÷15÷06 and again got fantastic service. They open at 6:30AM. Took my car in at 8AM and they listened to my concerns and told me they would call me as soon as they figured out what needed to be done.
By 9AM I got a phone call telling me what I should do to my car and how much it was going to cost. He told me what I should do next time, what I could deal with this time. I told him to go ahead with the repairs. My car was ready by lunchtime.
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UPDATE 2:
Took my car in at 1pm, got a call at 2:30 telling me what was wrong with it and how much it was going to cost. My car is ready and it’s 4pm.