Bedrosians Tile & Stone

Really loved the service here but unfortunately did not find what we were looking for. I’m not sure it’d it’s always the case, but upon our visit today there were only 2 aisles with granite slabs around 127″. Even then, among the choices we really liked, they only had 2 – 3 slabs that were continuous cuts so you might need to look elsewhere for bigger pieces if you have a big project. I really recommend checking this place out though because they have a very nice selection and the option to hold for 7 days. Again, service was prefect and staff were very quick at answering any questions and helping us find things. There is a nice show room so you can get inspiration for your new kitchen or bathroom. They also have a nice tile selection so we’ll be back for our backsplash.

My apologies to the crew at Bedrosians of San Jose. I recently wrote them a negative review which was intended for a Bedrosians of Vista. I can only assume the folks at Bedrosians of San Jose are kind, honest, and efficient.

This review is year late. We had ordered Indian copper slate from the store. I didn’t quite know the difference in quality but a landscaping contractor who later visited our residence noted that the metallic content in most tiles was quite high (giving them the undesirable shine) and probably came from a low grade quarry. I am very disappointed with the purchase.

Bedrosians is our go-​to place to get tiles and even just remodeling ideas. We just recently finished our home addition and purchased most of our tiles from Bedrosians because the following reasons
1. Nice showroom and large selection of tiles
2. Moderately priced
3. Nice and professional sales
4. Discount from my contractor
Also check out their clearance section which has some pretty good deals.
My only complaint is its return policy. Even for tiles not on sale or clearance, you cannot return them. There is a lead time to get some tiles, so if I am too conservative when ordering, I may not have enough and delay my project. So I end up some extra tiles in my garage now.

I ordered 4 boxes of tiles, and it took them about 30 minutes to bring those 4 boxes to my car. The color I chose was not matching the granite, and I was asking for exchange, and they said the «sales are final.»
It’s really frustrating because I have NOT even taken the tiles out of the box, I don’t even want to refund, all I waned to do was to exchange them for a different color and they said «NO EXCEPTION».
I just wasted $ 400 and I won’t go there any more. Do NOT recommend them at all. Worst customer service I have seen in my life. Very rude and very slow.

Tons upon tons of selection here at Bedrosians including a large clearance section. We were quite surprised to have found our bathroom floor tile here and cheaper than the big box stores too! They also do offer a contractor discount as well which is a huge plus! Unfortunately– our tile had to be special ordered since it is not carried in stock at their San Jose warehouse. There are 2 things to consider with this– timeline for delivery paired with a small freight charge based on weight along with no return/​no exchange/​no cancellation of special orders. So make sure you order the right amount! Luckily our tile came from the LA warehouse and arrived in just 2 days. We had to place a 2^nd order for one more additional box and ran into a little hiccup during a time they were conducting inventory– where a newer associate thought we had already pick up the tile when we had not. Although not a big deal– it was a little frustrating because they kept insisting I had picked it up instead of fact-​checking prior to making accusations. Upon their review of the transactions– they had realized their mistake and apologized for the misunderstanding which is the only reason I could not give a 5 star rating. The associate was a newbie which is understandable, so it’s easy to forgive & forget.

As the owner of FINISH LINE DESIGN, I use Bedrosians for all of my Tile purchases.
Call (408 612‑2968), FINISH LINE DESIGN, for you new Kitchen or Bathroom.
Free Estimates! (408) 612‑2968.

We bought almost everything tile/​slabs for our new home’s Kitchen, Baths, Tile floors from Bedrosians.
Maria is the best! She helped us designed our bathrooms, our kitchen, and everything else from metal edges to grout. The staff here know all the details related to a remodel/​rebuild. They are very helpful and efficient with the ordering. Sometimes the material I want is not available but they are able to get them shipped in a few days. We am especially amazed by their collection of granite/​marble/​quartzite/​porcelain slabs. The slabs they have are good quality and with nice pattern. We ended up using quartzite for kitchen and bathroom countertops and the StonePeak porcelain slabs for our master steam shower room. I have visited other stores but the stock here are the best!

We were referred to Bedrosians by our contractor, and ended up buying tile for our remodeled kitchen, baths, fireplace, and floors here, as well as our Quartz countertops.
Maria is nothing short of amazing! She gave us her valuable time over and over again to help us make sure we were making the right decisions, and she always made us feel like we were so important to her and Bedrosians. She’s the floor manager there but I was really impressed with her design ideas and her willingness to roll up her sleeves and help us out.
We would enthusiastically recommend Bedrosians for anyone looking to purchase high quality materials while receiving excellent customer service.

I have been buying my stone and tile from Bedrosians for years and specifically working with Fennell which is unbelievable to work with. I renovate and build many homes and she just gets it and always know’s her products and has great design ideas. I highly recommend Bedrosians and even more so Fennell.

Stopped in looking for flooring options, specifically porcelain tile.
Have a pretty good selection and formal showroom & massive warehouse to the side with discounted tile. Lori helped us, she was very polite. We didn’t find what we were looking for but if you’re looking for tile and flooring, you should add Bedrosians to your list.

Love this place! Amanda and Theresa are amazing and offered a lot of help (and patience). Great selection of tile and stone as well as related products. I’ve checked out the other stores in the area and can easily say that Bedrosians is far ahead of their competition in terms of service, selection, and showroom. Their pricing is very competitive as well.

You want service here — YOU BETTER be that GUY. What? Yes. You better be ready to be RUDE and climb over customers to get help here. This a place you need to get your game FACE on and be ready to tackle the customer service rep — not to mention you better be ready to fight with any customer who gets in your way.
Not me. I don’t like to play like that. I want to buy my granite from a place I TRUST and know — the piece I place on HOLD is on HOLD and waiting for me.
I’m all for treating your regular customers special but treating the rest of us like DIRT — I think they took this way too far. THANK YOU Unilocal for letting me voice my frustration.
I placed my name on their list. The list is their way to determine whose next in line. After waiting an 1.5 hour my name was 3^rd from the top.
The customer service representative picked up the list and a lady standing next to her pointed to her name on the list and surprise surprise she was next. I walked over to see where I was on the list and SUDDENLY 4 names were crossed off the list — including mine. The lady next to me, whose name was above mine, confronted the customer service representative — immediately after this just happened — the customer service rep told her she was busy helping this person whose name was farther down than ours.
We were in shock! Yep we both couldn’t believe this happened. You have to be that GUY– RUDE and aggressive and be a regular customer too to get help.
It only got worse. The next customer service rep, who arrived and the lady whose names wasn’t even on the list said. I have order to place. can you help me. Guess who got help NEXT! You guessed it. After being their for over 2 hours. A lady who had only been there for 10 min was being helped. No she didn’t place an order like she promised — she just wanted samples and pricing.
I walked out. I’m not a RUDE customer. I don’t feel the need to put my GAME face on and climb over customers to get help.
I could picture this. you find the granite of your dreams. you put money down to hold it. you pay for it. when you go to get it. it’s been given to one of their regulars and now you get the left overs!
Granite is unique, which is why you need to pick out your slab and put money down to hold it.
Don’t you have enough to worry about when you remodel then staying up every night worried they will swap out my granite. Yeah you can check serial numbers but really. granite patterns are unique do you feel like playing this game of who has my granite?
I’ll take my money someplace else — who I trust.

We visited Bedrosians three times in the past couple of weeks as we settled on tile and granite for our remodel. Each time we were met with respect and politeness from the staff here as we tried to navigate through their selection. Huge benefit here being they’re open 7 days a week and even have a kids area to keep them occupied.
The last time we visited we worked with Adriana who was fantastic. Her knowledge of the product and potential ways to rework it for our needs was outstanding (sometimes the finish you want isn’t available, but she showed us how to make it work for us). She was responsive and patient as we went back and forth a couple of times and delivered a fair price for the job we had.
Thanks again Adriana!

I looked at other reviews and went to Bedrosians for my kitchen redo project and was pleased with the selections and variety. Most of all, the thing that makes me go back to their store is their awesome onsite sales representative Adriana. She is a hidden gem in this store. Very friendly, helpful, knowledgeable and is very patient in trying to understand what works best for you and comes up with great choices and narrows down the field. She also gave me the best referrals, and has single handedly made my kitchen remodeling job much simpler. I come to rely on her design recommendations and she is pretty awesome. Can’t wait to complete my selections and see the results. Bedrosians is lucky to have designers like Adriana on their team!
Archana

* Excellent selection of tiles, at good prices.
* Helpful customer service, willing to answer questions patiently.
* Wide range of prices to suit every budget.
* Highly recommend!

Start at Bedrosians and you will save yourself a lot of time.
I have been to Bedrosian’s before and have always had good service and received quality products at a reasonable price, but this time I found the sales person who moved my opinion of them from good to great! Be sure to ask for Adriana Palomo!
This time I felt like Adriana wanted to understand the «what’s and the why’s» so that she could give us options vs. just pointing us in a single direction. we found Adriana to be knowledgeable of both the products in the store and the variations of each which were available. Our project added the complexity of large spaces (5000+ sq feet) and a desire to utilize the same materials in all rooms, but different sizes to create patterns. Adriana was able to work magic with every request.
We’ll definitely go back. Why would you go anywhere else?
Dave

Beautiful Showroom and helpful staff
Bedrosians was one of my many stops for tile shopping for my remodel. They have a great showroom and the staff is helpful. In particular, Adriana is really great! She not only has fantastic design taste, but she is very knowledgeable about the materials.

Beautiful Showroom and Wonderful Staff.
Hats off to Ashley in the showroom for spending an entire Saturday making Granite slab for Kitchens, Glass mosaic backsplash, and tile flooring selections. She provided samples, pricing, secured the material until I could confirm quantities and never once complained about us monopolizing her entire day.
Lynne and Mel were so Happy!
Thank you so much!

After going to over 10 places to buy tiles for our bathroom remodel, we decided to come here and purchase.
The selection is pretty good and their large showroom is very helpful in visualizing the tiles. They have both modern, transitional and traditional tiles. The modern tiles are not as nice as some other places but considering the price, it’s pretty good. The same applies to the faux wood tiles, the colors are a bit old but pretty cheap and good quality (they’re not super straight so the contractor had to set them carefully).
The sales rep Rita was very nice and helped us with the order. The tiles came after 3 days as promised and we’re very satisfied from the experience and the tiles.