Bay Pacific Fence Company

In September of 2015, five neighbors (including myself) together had our fences replaced by Bay Pacific Fence. The total cost was over $ 20k.
The communication before the installation was professional. The installation was on schedule and went without much drama. The cost was definitely high, probably ¹⁄₃ higher than it should be based on my research. But since one of our neighbors seems very enthusiastic about this company, and already went through the quoting process for 5 homes, and I don’t want to piss them off and find another contractor. So I went with the deal.
And that turned out to be a huge mistake.
The lumber used was certainly cheap. The posts were not properly braced so they wobble. One of the posts, which a gate was attached to, started leaning shortly after, such that the door can’t open or close unless I push the fence post very hard to straighten it.
I finally decided to give them a call 5 months later to ask them to fix it, given the 3-​year warranty. Dylan, who kindly returned my call, told me that the company went out of business on October 2015 (probably just a few weeks after this project was done). He now works for a fence company under a different name, but still the same phone number. Therefore no warranty will be honored. I should find my own handyman to fix it and bear the cost.
Since this is a small job, I will not pursue it further other than leaving this feedback hoping nobody else would repeat my mistake. I can’t believe this kind of business practice, that one would tout a 3-​year warranty and then go out of business and assume a different name, just to shed that responsibility. If more problems arise with the fence later I may file a lawsuit to have them honor their promise.

Three months ago, I sent an email, with photo, to get an estimate, and never heard from them. Then I called, and nobody returned my call.

Had a great experience with Bay Pacific Fence Co! I enjoyed interacting with Dylan, and selected BPFCo mostly based on my «gut» reaction to him. (Well, that combined with the company’s solid Unilocal rating). I am glad that I did! I LOVE my new gate! It’s 12′ wide, so Dylan recommended a metal-​frame gate. He said that on a gate that wide, using a wood frame (even with 6×6 posts) would cause sagging over time. It was more expensive that way, but should save us money and headaches in the long run.
Furthermore, it looks fantastic! I received not one, not two, but THREE separate compliments from various neighbors the week after it was installed. Initially they weren’t sure they could give me the style that I wanted with a metal frame, but in the end, they pulled it off, and I love it.
Highly recommended!

Awesome job! Dylan did an outstanding job working with me and the neighbor AND the insurance co! I couldn’t be happier than I am with how the fence turned out!
It’s gorgeous!!! Thanks Dylan and crew!!!

Our side fence was practically cut down by the strong winds just before the New Year, so we asked quotes from a number of fence contractors, including «Bay Pacific Fence». They were very fast and professional and, after sending one of their people here, they gave us the best priced quote. Since we were having problems with the insurance, we asked that a rep come over to assess again. Bill, the owner, came and spent the time to answer all our questions. At the agreed date, the team arrived and by the end of the day the fence was built exactly as promised — there was nothing we, or our neighbors, could complain about.
So, both thumbs up to you and your team, Bill — awesome job!

I found Bill of Bay Pacific right here on Unilocal.When Bill and Dylan arrived at my house to give me an estimate, they were on time and were an extreme wealth of knowledge. Felt like a good friend of relative was recommending fence styles for me. Bill told me that his redwood board supplier was out of stock on construction common redwood, and that they had comped him clear (no knots) redwood. He told me he would upgrade our fence to clear for free because of the commodity demand. My wife and I were elated as those boards are twice as much in price. His crew finished our 300 ft of fence in 2 days and left no traces of them ever being there. They were on time and incredibly friendly. Rudolfo even asked us if we had any issues. We didn’t. Overall they were pro on all levels of the business. Would highly recommend.

Because the fence was falling down and I really couldn’t stomach paying again for the work I decided to sister in some posts in critical areas. The first post I dug up was eaten by termites. Not all that unusual. Except in this case the concrete in the hole was all on one side of the hole and the post was on the other — one side of the post had no concrete around it at all, just dirt. Fixed that. Then I went onto the next post. This post had concrete all around it. The problem was the concrete was only 2″ thick! I’ve got a nice photo of that concrete I pulled out. Oh sure, there was some concrete chunks below in that hole, but most of the rest of the hole was filled with dirt. Awful. And of course the post was eaten by termites. Go figure.

Kudos for the job well done again! I wrote my review about Bay Pacific Fence last year 02/​08/​2012 with my new fences. Since I got few rental property & I ask Bill’s crew work on my second property at Newark. The price Bill offer beat all other contractor in Newark Fremont area, because my neighbor got his own quote too, any way the fences was great & they even fix the old back fence for the small fee. I don’t know anyone else rating Bay Pacific Fence, but for me so far 2 properties that Bill did that was excellence. I would recommend Bill to all of my relatives & friends any time (see my attached pictures) All of my properties in Newark & you’re welcome to contact me for any questions regarding to Bay Pacific Fence.

If you need a fence quickly installed, DO NOT CALL Bay Pacific Fence Co. The general manager came to my house to talk about installing a fence. He stayed about 10 minutes, measured my existing fence area, and asked for my e-​mail address to send me quotes for various fencing choices. After a few days he still had not e-​mailed or called me. I then e-​mailed him requesting a quote for a new fence. He did not respond. Save your time and money and choose a more professional fencing company.
Maureen R.
10÷31÷12

These guys know their stuff. High quality at a reasonable price.
Professional and fast. Would recommend to any friend or family.

Bill and his crew are the best! Quick & quality work. I had an old wire fence removed and had a 6ft wood fence installed between me and the neighbor. Good price and it was done quickly and professionally.

We had Bay Pacific Fence replace the fence at the front of our house. It was 24 feet including a gate. I did not get several quotes. The reason we went with Bay Pacific Fence was that our neighbor was getting their fence redone and it connects to ours. It seemed logical to get it done all at the same time. They found BPF because the neighbor’s sister used them and was very happy with the service, construction and materials. I had some questions about pressure treated wood since I have a 2 year old kid. I have read a lot about arsenic treated wood (CCA or Chromated Copper Arsenate) and wanted to stay away from that. Bill, the owner patiently explained in detail the new chemicals they use which have been the standard for the last 7 years, since 2004. He also quoted a price on non-​pressure treated wood, which would have to be dipped in creosote tar (like telephone poles — also highly toxic) and would be an additional $ 250. I did a little more research online and felt comfortable with the new wood treatment, ACQ or Alkaline Copper Quarternary. The articles did stress that since ACQ is corrosive to metal, the metal fixtures used should be stainless steel (best) or galvanized metal (okay). Bill told me that they used galvanized fixtures, but that the concern is for decks more than fences, since the brackets and the horizontal position of the wood tends to hold water.
We had some extra things done, so I’m trying to tease out the price for a normal fence. Looks like about $ 19 – 25 per foot of 6 foot tall Board on Board fence, depending on how tall the kickboard is. Add $ 85 if you want a gate, and another charge to get the gate top rounded, maybe $ 40? I can’t remember what was quoted. We kept the gate flat at the top but our neighbor chose rounded and it looks nice. I kind of wished we went with rounded too, but at the time we were looking to save a little money. During the quote, Bill told me his choice would be rounded top also. Blast my money loving heart!
The fence was finished in a day and looks beautiful. The area was also spotless after they finished. Mago the supervisor was very nice and when I asked for a quote to fix a tiny deck we have, he had another contractor come out to give me a quote the same day. It would have been too small a job for them. Servando, the main guy building the fence was also very nice. I told him about our house moving during the winter/​summer. It’s like my house is on a gimble and rocks back and forth. He thought it wouldn’t be a problem since there is a 1″ space between the gate and the latch post.
Other things to note: I liked that the concrete around the posts looks very neat (I hate it when it looks sloppy). However, one post had rocks pressed into the cement. One out of three. I don’t know why just one. Luckily I noticed it before the concrete set, removed the rocks and smoothed over the concrete. Another minor downer, they don’t take credit card.
Overall a very nice experience. I will update if any issues arise. I noticed in reviews of other fence companies that people might be happy with the initial install, but could have problems if something went wrong with the fence after a while. Bay Pacific Fence gives a 3 year warranty on materials and labor.

Bill worked on our fence in Sunnyvale 4 years ago. Bill is very knowledgeable about fence. He made some really good suggestions to help save cost. Both my neighbor and I were extremely happy with the result. I will hire this company to work on any fence job that I may have in the future.