Bay Club Santana Row

I love it here! What a great location! I go here often with my 4 year old because she loves the child care and we love to go to the pressed juicery afterwards for ice cream!

So grateful for the Bay Club upgrade of Santana Row! The Gym that was there was pretty old and needed a face lift to match the trendy clientele that live and shop in Santana Row. If you’re a person who frequents the gym quite a bit then I think you’d appreciate the work that has been put into the place. There is nice new pads on the all the weight equipment, a new Trx training apparatus, new Astro turf, some updated equipment and fresh carpet and paint just for starters. I like to workout in a clean environment and the previous gym was a little dirty and crowded. I think the new classes are also a bonus as well. I go to courtside regularly but Santana Row is great for a no fuss workout. Love the access to the studio and the fantastic new lobby design keep me coming back. Plus I love grabbing a green juice after my workout at Pressed Juicery.

Bay Club, Santana Row — San Jose, CA
* Core — decent area with mats and various abdominal equipment to use.
* Cardio — decent equipment, not the newest aka latest and greatest but modern enough, not broken and does the job.
* Shoulders — ample selection of free weights and two squat racks for standing shoulder press (as long as no one is looking to use for legs).
Note: Over pass 6 years I’ve gone in for a day pass, workout on multiple occasions. Price is fair, especially if you’re in the area.
Note: Bath towels readily available in the locker room, very cool. Workout hand towels available in main gym area.
Overall solid for a workout. Can’t speak as a member or the changes from Club One to the current owner but all in all a good spot.

I had a very bad experience with this club and I would suggest to everybody to inform well before they apply for a membership. I canceled my membership in person on Jan 7^th, 2016. I spoke with someone at the front desk and also a manager on duty that time and I was told that I am not going to be charged anymore. 3 weeks later I saw in the bank that I was charged $ 150 even though I was let to believe otherwise and I call and made a complaint. The person who I talked to told me that she can see in the system that my account expires starting end of February. I was told that someone will call me in the next couple of days. Time passed and nobody reached out to me and I was charged again for next month. That’s the way this club is doing business I guess.

I live in Santana Row so it only makes sense to workout at Bay Club. Since they bought out Active Sports, the gym has made a ton of improvements.
It’s never too crowded (which is always a good thing). All the workout equipment is up to date and new. They provide towels and have clean bathrooms. Also, they have a cool business lounge that you can get work done before or after your workout.
The staff is friendly. I’ve dealt with Nick in membership and he’s awesome.

Since being acquired by Bay Club this gym has improved a lot. I really like the staff. They are very friendly. I haven’t been to any classes but the people coming out of them seem to be having a lot of fun. They used to have a few creepers before they got bought out but it seems like they left the gym. I’ve worked with Jennifer to resolve an a billing issue. She was very professional and understanding. I like the little store on the side. I just wished they would put stuff on sale every once in a while ;)

This place is a joke. Your pay $ 150 a month for being disrespected. For the amount of money that you pay you would expected a little appreciation. Ohhhhh and of course cleanness is below level 0 to this gym. Yes they provide towels, but when you open the towel you can still see stains and smell horrible.

4 stars for all the new/​fancy equipment. Would be a 5 if they had a pool or other amenities. #BayClubHappy

Price point is perfect for this gym. Other bay clubs have a higher registration fee.
They have great classes and instructors, friendly staff and newly remodeled. A very clean gym.
Perks:
Free Peets coffee and tea until 11 am. They have a spa, shopping section, pool table, shuffle board, tv, sofas, desks with computer plug ins, day care, and happy hour every third Thursday of the month; which includes free wine & appetizers.
Con:
Need more classes. No pool. Steam room a bit dated– they claim they will retile soon? Heard this 6 months ago, before the remodel.

I only kept my membership until now despite the price increase because of the classes offered and great instructors. But looks like there is a disturbing trend of decreasing the cardio classes to increase senior fitness (low impact) classes as an effort to satisfy the senior citizens. Looking at the Santana Row demographics — young, trendy, and energetic — doesn’t make much sense to accommodate the handful of seniors. After many years at this location, I’ve made the decision to discontinue my membership. Bay club is losing another loyal customer.

Seems like Unilocal doesn’t effect how this business try’s to hear out there members but oh well eat this one star for your absolute rude and unknowable staff

This place sucks, I’ve been a member since club one opened up. Bay club is only interested in looking pretty on the inside. There are no body conditioning classes or any classes worth taken, unless you want to pay extra for Willies class. Customer service has gone downhill. I’m one foot out the door. I’ve been going to Campbell for a Push DT class. Best workout ever!

The lounge is aesthetically pleasing and the insides of the locker room look lovely as well. The workout area is a bit claustrophobic though because there isn’t much space between the machines. They should also provide cups of water and have a Jacuzzi.

Had been a member since 2013 when this place was Club One. Then it changed hands twice in the following two years– first Active Sports, and most recently Bay Club. It was once a pretty decent gym… But that’s it– it’s really just a gym people. And that’s what I’m rating it as vs. a quasi-​country club and «exciting community experience» ‘which is apparently what Bay Club is selling. This place was maybe a 3 or 4 star rating when I joined, but now I have to go with one (1) star– here’s why:
I worked with a trainer for about 4 months when I first joined Club One– he was awesome. Then all the good ones left either shortly before or soon after the acquisition by Active. They’ve been challenged to find decent talent ever since. Never went to any of the classes but observed and they looked pretty lame. The fact that they turned over lots of trainers didn’t help I’m sure.
Also never used the steam room or sauna and always tried to spend as little time in the men’s locker room as possible. I’ll expound here as I know that by and large men’s locker rooms aren’t exactly great places to hang out, but the one in this place was just worse enough than most to make me want to rant a bit…
There is a significant base of older male «members» who don’t believe in wrapping a towel around their waist and use the place as their personal bathroom. I’ve seen teens around occasionally, so am pretty sure anywhere else much of what goes on in there would be a criminal offense of which if convicted these guys would have to register as a certain type of offender… But somehow when you walk into the locker room at Bay Club Santana Row you magically enter another world where assuming that everyone else won’t mind catching an eyeful of your junk is just the right play all day. This slice of the member base has even grown since Bay Club took over.
During my membership, the place was 3 different gyms and I never actually saw any noticeably beneficial upgrades or changes. New equipment? Better staff? Expansion of the facilities? None of that. I think they fixed some stuff in the steam room and sauna (again, I never used them) or resurfaced a floor or two and added some sort of business suites or work areas (because I want to got to the gym to work on my laptop?!). Somehow I was supposed to go from paying $ 90/​month which was already too much to paying $ 150/​month FOR THE EXACT SAME GYM.
I cancelled both mine and my wife’s membership at the end of July. They didn’t bother with any sort of follow-​up until the end of September. And then it was just an email stating that if I came back they would extend to me the fantastic honor of membership without a reactivation fee. No «why did you go? How could we have offered a better experience?» or anything of that sort. Weaksauce.
BTW, I’ve heard they’re planning to introduce a new membership program in which Bay Club staff actually just lift weights, hit cardio, and perform various other exercises on your behalf while you kick back and sip on whatever the douche-​inspired cocktail of the week is and snack on mini crab cakes.
Steer clear if you’re serious about simply going to the gym to get a good workout in. This place makes no sense for those of us for whom that is the objective.

I am thrilled with this new Bay Club location. Seems like a lot of people are giving this low ratings because they aren’t happy with the transition. But as a member of the Bay Club, I couldn’t be happier to have a gym closer to me. The views are lovely, the gym wasn’t busy at all, and it smells fresh and clean. I think they are still working on updating some things, the walls still showed signs of construction and the staff said they were adding a small café. Can’t wait to see this place when its finished!

— if you loss your membership card, they charge $ 15 for a replacement.
— if you have any questions regarding membership, don’t bother to email or call Nick Plauck (membership director) because he won’t respond.
** conclusion: they charge a premium membership price, but offer the bargain basement services.

DON’T join unless you plan to get your money scam from them. I join over a year ago and I was paying $ 80 per month. I didn’t used it as often as I like so when they increased the due to $ 115 a month it was not worth it for me to stay and I decided to join another gym that closer to my work. I mostly do cardio machine and weights anyway. I tried to called and email their account office to cancel my membership several times for 2 months! NO one called or email me back at all. But when they can’t run my credit card to charge then I received an email from them saying they can’t charge it… That’s because I freaking block you guys from charging it! I already got charge for 2 months that I didn’t want! Such a rip off by this company!

I was playing $ 80 a month, now I am expected to pay $ 150 for basically the same club. I have been coming to this location for over 10 years but did Bay Club come to me and explain to me what was happening? No! I would have appreciated being grandfathered in at a special rate! I am not sure if I am going to stay at this rate!
I may move to CitySports or wait until I see what they put in at Westfield Valley Fair Shopping center there is a new gym expected to be built there!

Update they have rude service total scam they tried illegally charge my credit card & when I called the cooperate office I spoke to a lady name Lesieli Tavake
DIRECTOR OF MEMBERSHIP & ACCOUNTING, SPORTS RESORTS, THE BAY CLUB COMPANY 415.901.9231 The worlds most rudest & unprofessional woman ever.
Not also did she hang up on my not once but twice. She was extremely rude all thru the conversation, I tried to explain to her that Bay Club & Active are two separate gyms & I had canceled my membership with active why are you charging me 130.00 when I was paying $ 65 before I cancelled my membership. Im sorry but just because you guys handout towels & free soap doesn’t make your tiny gym high end 130.00 nice try but no.

uh oh seems like this place has a low rating because of the poor transition from the acquisition of active sports :(
here are my thoughts on this place as a bay club member who now has access to this gym:
— nothing extra special inside the gym, but the different classes offered here are what gets me coming. such as cardio kickboxing. hurts so good! bay club cupertino seems to have less high intensity classes /​more dance classes.
— windows!!! bay club cupertino does not have windows.
— boxing gloves that you can borrow at the front desk staaaaaank. i took them off halfway into class, washed my hands, and wrapped my hands in towels instead.
— more diverse crowd than bay club cupertino lol
— nicer location (santana row vs vallco), but as a result parking can get difficult here
— clean locker room with steam room, sauna, showers, towels, etc.
— lockers here arent like the ones at other bay clubs (combo lock, no card required)
— showers dont have doors but theyre sectioned off in a way so that you still have some privacy
— the equipments are kind of cramped. bay club cupertino is more spacious
i prefer bay club cupertino though.
REQUEST:
can the SSID for the network be changed to maybe ‘Bay Club Santana Row’? couple other bay clubs also have the name ‘Bay Club’ and have an open network, but the wifi here is wpa2.

I’ve been going to Bay Club Santana Row for about a month. I’ve added this location to my Bay Club /​Courtside membership in Los Gatos. I love the club.
First, the team at the front desk is personable and seem genuinely excited to see me when I arrive. I love Courtside, but I must admit that on more occasions than not I walk into the club with no acknowledgement at all from the front desk. At Santana Row they seem to make it a point to engage with people who come in.
The gym is well laid out. I like the elliptical trainers and there are always plenty of them for me. TV’s work well. Nothing amazing here — but having things work everytime is tablestakes. Stuff just works.
I took Marianne’s Barre class. I play alot of basketball and lift a bit so I’m pretty inflexible. I loved the stretching and ab work. Everyone in the class had a great workout and seem to genuinely love Marianne. If she’s representative of the instructors, then Bay Club Santana Row is going to be awesome.
I feel badly that the costs have made the club inaccessible to some. I could actually spend nothing on health clubs as I have one in my building here at Santana Row and one at work. I still pay Bay Club because I need the time with friends and value the social aspect of working out.
Hang in there Bay Club! And keep up the good work.

I’ve been a Bay Club member for over two years and am pretty excited with this new addition. Today was my first trip here and I have a few insights.
First, the parking. I hate parking at Santana Row, it’s hell. However, I go to the gym at 10ish and there was plenty of parking. Which is the complete opposite of Courtside. Also, there is a parking lot across the street, a short walk away, that has ample parking.
Secondly, the gym. This is a bare bones gym. No frills, no café, no salon, no club store, no tennis/​squash courts, no pool. Just a gym, class rooms, lobby areas, and locker rooms. The equipment is really old and outdated. The treadmill that I used had an analogue interface! They have plans to update it all (seriously needs it). I’m hoping they get elliptical machines like they have at Courtside that show a real time hike with fun facts that pertain to each hike. Fingers crossed.
Thirdly, the ladies locker room. The locks have a combination lock which I like. The room is light and airy. There were only a small amount of blow dryer stations (four?) and there are only 8 showers.
Now, I am a very conservative person when it comes to taking a shower in public and these showers are not conducive to modesty. Basically, if someone is in the shower next to you, there is no privacy. I figure that this will help me get over my phobia but it will take some time. So be warned. If you’re shy this might not work for you.
Lastly, everyone there was super friendly. I am definitely going back. I think they have continued operating the place as it is and plan on upgrading the whole facility. Right now there are no ice or water machines, but they do plan on getting them. I can’t wait to see this club transform into a Bay Club property and look forward to my workouts there.
I’ll update my review accordingly then.

Thanks but no thanks Bay Club. So, I am an avid gym goer. when I say average, I literally go there 6 days a week. I love the classes, the cleanliness and of course the very affordable child care. There was a rumor going around a few weeks ago about Active being bought out. However, no one can really confirm this and some just said to wait for an email. So one Monday you walk in and all the logos have been changed to Bay Club. Still… no email.
What did we get though? We got greeted with some Bay Club Member director. He was going over how incredibly awesome all of the other locations were. He gave me a pass to use until Aug 31^st to check out the other locations. You know… I am pretty open minded and figure that I would give it a try since the Los Gatos locations is pretty close to my house. I then asked him what the child care rate is. I currently pay $ 70/​month for 2 kids. He told me that the drop in rate is $ 10/​hour. My jaw was slightly ajar. I then responded…“for 2 kids?”. He said, no, per child. My entire jaw dropped. The hell? For one day that would already cost me $ 40! THATS FOR ONE DAY. But wait… there’s more. The gentleman then went over family rates. So, If I purchase a monthly family rate for $ 375…i get 30 hours included for the kids. Sounds good? Not done yet. Ok, so only 15 hours can be used for child care and the other 15 hours are used in the pool I guess. Like it yet? It only gets better. So… the 15 hours MUST BE SHARED AMONGST ALL OF YOUR KIDS. So for someone like me that has multiple kids in a household, those 15 hours will get used up within the first few days. What a deal right? Then after those 15 hours are used up, we will have to give them my left kidney.
The man said that these clubs are like resorts and are there to give clients «the experience». Yeah, the experience of being poor.
So just when you thought Bay Club taking over couldn’t suck anymore… all of the points you’ve accumulated and can turn into gift cards are not honored here. You would have to go to the other Active locations. And of course with all of the notice (no notice at all) we members received, this would have been fan-​friggen-​tastic to know ahead of time… you know, before one was to book and receive a massage.
Seriously, this bites. If I wanted to join Bay Club and have them drain my bank account, I would have done so along time ago. Most regulars that I have spoken to will NOT be making the transition over and will be finding new gyms.

A few days ago, I went in for my workout and was surprised that Bay Clubs acquired Active Sports. The staff did not seemed concerned for Active Sports members. In a couple minutes I went from zen to shocked by the new ramifications they plan to pose on us. My fee will increase to $ 100 without given choices to how I want to use my membership. They justified this by consoling me that I can utilize other locations. I don’t care about other locations, this has been the location I’ve been going to in the past eight years.
When Active Sports acquired Club One, about a year ago, they did not shock their members. Instead they were accommodating to meet our needs, thus retaining me and my family as members. Bay Clubs failed to retain me and my family, we will be moving on.

I have purchased a 10 passbook from Actives Sports beginning of January. I only come for yoga classes because of the long time two yogi instructors. I was a member when it was Club One at one time. I enjoyed the two remaining instructors and I wanted to said they been teaching at this location 10+yrs. I occasionally come to visit their classes so the one day pass work out great.
I was told by a friend yesterday that the Bay Club has bought out Actives Clubs. The rate will go up in Sept. I called about my day passbook. I was told I can use it till end of August but better ask the mgr. I then decided I better go use up my pass soon before I can’t. I went this morning to the 8am yoga class. Spoke to the front desk and she wasn’t sure when the official cut off day or the expiration.
I spoke to the manager and she said the pass is not good here at Bay Club. Wow! What kind of service is that… suck. I was told to contact the mgr at Actives Club on Skyport and to go there.
I am not impress how the mgmt team has treated the customers/​clients. I don’t care what the promotion or cost is at Bay Club, I will NEVER join or be a member.