Balenciaga

I recently took one of my old but beloved Balenciaga flats to the store to see if they could have have the leather studs repaired. All of the employees I dealt with were extremely polite, professional and helpful. They sent the shoes for repair and were able to replace the studs despite the fact the leather color was from several seasons past. I was very impressed by Balenciaga’s overall customer service and the employees working at this store in particular.

I’ve been heavily contemplating purchasing a Balenciaga purse for over a year now. A few days ago, I finally went ahead and did it. I DID IT. I BOUGHT THE DAMN BAG. Happy early birthday to myself.
Celine (sp?) was my sales associate and she was so sweet. She brought out all the colors and sizes I asked for (and more), and let me stand in front of the mirror and admire each and every one of them for as long as I wanted.
It came down to the Classic Mini City in black or anthracite. I went back and forth several times before ultimately going with the anthracite. Celine was extremely patient during this frustrating process, encouraging me to take my time to think about my decision.
So, I purchased the bag and left store. I stated feeling intense buyer’s remorse while walking around the mall… I guess I wasn’t completely satisfied with my new bag. I went home that evening and did a little more research on the colors available for the Classic Mini City. And of course, I found a color I LOVED: gris pyrite. I had to have it. But I was embarrassed to go back to the store to do an exchange, especially after making such a huge fuss.
I went back a couple days later and had my fingers crossed that Celine wasn’t working (to save myself from embarrassment). When I was just a few steps away from the entrance, I saw her. She was working. I almost turned around and walked back to my car, but I suddenly grew some lady balls and walked right in.
Celine seemed almost happy to see me again, and gladly helped me exchange my bag. The process was quick and painless, and she had a smile on the entire time.
I am so, SO, SOOO HAPPY with my Classic Mini City in gris pyrite. If you ever want to TREAT YO SELF and feel awesome, go to Balenciaga at Valley Fair and ask for Celine.

Please visit and ask for Ellen, she’s amazing! When I first visited the store it wasn’t planned, a gorgeous bag caught my eye when I was walking by so I went in. I was wearing workout clothes & was just looking with no real intention of buying anything. Ellen greeted me right away & was more than happy to show me the bag & encouraged me to try it on. She wasn’t pushy and understood I was only looking & she gave me her card. Ok so a few weeks later I went in and bought a beautiful bag (not the one I originally looked at on my first visit), but it was a little too beautiful & didn’t really fit my lifestyle so I exchanged it for something that I could use on the daily if I wanted. Ellen was amazing & didn’t make me feel bad for making the exchange & kept telling me I needed to be happy with my decision, she’s a real girls girl & I couldn’t be happier with my purchase.

Was super excited to see that a balenciaga had opened up in Valley Fair mall. Walked by and decided to go in for the first time with a good friend of mine. As we walked in we were nicely greeted by two Asian workers (one man and one woman). As we walked towards the men’s shoes, my mom walked in and noticed that the man gave a gesture and mouthed something along the lines of «watch them» implying we were trying to steal or that we looked super sketchy.
Not knowing that I came in wanting to purchase a pair of arenas, I walked out feeling very discriminated. I have shopped, worked, and associated with many high end fashion stores and boutiques and this was unfortunately my first negative experience. Just because I walked in with Vans, ripped jeans, and a burberry button up that wasn’t obviously named, I would think I would get the same treatment as any other person that walked in the store.
After the two associates noticed that I was also with my mom, I would have hoped they felt even just a little embarrassed for their snobby remarks.

Fantastic customer service! Always a smile… love love the look of the shoes! Also want one of those cool Man bracelets !

Popped into Balenciaga this afternoon after a lunch date with my best friend. We were a little hesitant to go in because we were just browsing and we weren’t in our typical outfits suitable for a luxury shopping experience. I think no matter how versed you are in the high end shopping experience everyone has a little fear that they are going to be mistreated if they’re not fully prepared, let’s be real Pretty Woman has scarred us all and for a millisecond the words of the bitchy Rodeo sales ladies reverberate in our memories and we cringe at the thought of being shunned away.. But fashion lovers first we could not resist the call of the supple, beautifully distressed chèvre leather and the structured silhouettes made famous by Cristobal Balenciaga so many years ago. So in we went, and as soon as we’re inside we were greeted warmly by not one but two SAs and encouraged to browse and. Try things on! Wherein, we met a sales associate named Edward who brought me out several Weekender totes and men’s bags to inspect and who assured my friend they she did not need to lose and extra lbs so she could better fit a very small Balenciaga 36 as it would likely diminish her ample cleavage (We like where your head is at Edward) we also talked about the brand itself and inspected a very beautiful Balenciaga Edition dress with gorgeous handmade roses which rang in at the price of a smart car (the dress is a better investment if you ask me) in short, we will be coming back! Any place you can come and looking at beautiful clothes and make new friends is fine by us. So thank you Balenciaga for teaching us, not to judge a book by it’s cover.

The store and collections are neat. I was very lucky when I walked in Phyllis was available; she was very patient and professional. I got a great wallet and planned to go back again for a backpack. Phyllis helped looking up and allocating more possible options for me, that was wonderful. I am looking forward to visiting the store again; really appreciate Phyllis’ help and fabulous customer service she provided!

Second time coming here. Service both times was excellent. Purchased my wallet to match one of my purses. The SA was kind to show me some purses with giant 21 (yes I said giant 21) hardware which was awesome! I’ll definitely be coming back for my future purchases!

Amazing service. went in looking for mens accessories. But since men’s section is limited here I didn’t even know where it was. The lady asked be if I was looking for a gift, but I wasn’t lol. Got a nice Balenciaga Wallet. Nice packing and bag. Balenciaga is a must visit when you’re shopping at valley fair.

I had a meeting nearby and decided to come to see if they opened yet. They have. Looks like a decent selection. But decided to leave. No hello or smiles. Likely will not return. No customer service.