AutoZone

Save yourself the headache and go to a nearby autozone O’Reilly’s store this store seems to always be malfunctioning somehow not worth the wait coming here or the headache you’ll get in the long run

Thanks to the young ladie who helped me and an elder women add fluid to. our cars. You are very handy and very pretty.

So slow… I came with my grandpa to get some more oil. They have two separate lines for cashiers and the other for parts. They saw us standing there and didn’t Even take the time to acknowledge us, to say «will be right with you» and there was about 10 of them. Then what looked like a manager helped us but made another guy finish the transaction which he look like he didn’t even want to do. Counted change slow and didn’t even say have a good day., horrible customer service here. It looks as if all the coworkers just like to flirt with each other while helping customers.

It’s just great, when it comes to customer service Hector Pineda is the best, thank you Hector.

They only had one cashier with 10 people inline really? These people have to hire more people wtf?

I came here to buy parts for my busted headlights a few weeks ago. At that time, I couldn’t find my car’s manual so I drove back and forth buying bulbs and fuses (then returning what I didn’t need) since I wasn’t sure what was causing the issue at first. I had to ask for help eventually, and they even came out to the parking lot to see what I needed specifically.
I gave them 4-​stars because one of the guys who was helping me inspect insisted that there is no 50A fuse on the panel, which is supposedly connected to the headlights (I got myself dirty when I got home and carefully inspected. and lo and behold! That one relay-​like part that we were looking at IS a 50A fuse). Luckily, the problem was the bulb — saved me from another trip to the store.
5-​star overall. but –1 for that… and because the cashier was slow.

Slow slow slow. It seems like half the registers are permanently broken. I know they have the money to fix them because there’s always a slow moving line if you wanna buy something.
It could seriously take 10 minutes if there’s a couple people in front of you. It seems to average out to about 5 minutes a person.
They’re lucky I live a block away, but if I don’t need an item immediately, I would MUCH rather order it online… than wait IN line. Know what I’m sayin’?

Thank God for guys like Cody who I met this week end when I had some car issues, he really goes the extra mile. Thanks for your great work

I bought a battery in June of 2013 only for it to die in December ’13/​January ’14. I taken it to my local AutoZone on Story Rd that I bought it from. They said they would charge it and for me to come back later. I went back the next day and the battery was basically no good. I had a warranty so they said they would swap it for me. At the time they didn’t have my particular battery necessary for my car. So they called this location on Alum Rock and found out they had it in stock.
I drove the the store and everything got swapped perfectly fine, but when the associate brought out the new battery it looked different then the one I originally bought. I mentioned it to the guy and he informed me the battery is the same just a different size but will still fit. I then went home to install the new battery and come to find out it didn’t fit. Sure enough the battery covered the hole that I needed to secure the battery in place. I tried different things to make the battery fit but nothing was working, there was no way I was going to be able to secure this thing.
Being frustrated I decided to drive to my local O’Reillys and look to see if their batteries for my kind of car were the same size or different And GUESS WHAT?! This battery was the same dimensions that I needed in the first place. I went home, installed the new battery I bought and decided to call it a night and return the swapped battery the next day and get a refund.
I went to AutoZone and told the guy about how my battery didn’t fit. He swears up and down that they both are the same and it should fit. Obviously he knows since he tried installing it and I didn’t. Continues to tell me that I wont be able to get a refund because its passed 6 months. He then directs me to the Store Manager that tells me the same thing. In the end I was only able to get store credit which is BS.
These guys gave me wrong battery and refuse to somehow give me a refund. This isn’t the only AutoZone i’ve had problems with. I will no longer show with these guys, and you shouldn’t either.

I went in a few weeks ago because I desperately needed new wiper blade inserts for my car. I’d gone online to look up to see what kind I needed for my car, and then saw they had them in stock at this Autozone. Upon arriving, I was greeted by an employee who helped explain to me the different brands and what I’d get for the money between the brands.
When looking up on his computer to double-​check the kind of wiper inserts I needed, he saw that they didn’t make one to fit my passenger side. He found a cheap but reputable replacement blade that would fit with my car so I didn’t have to leave without a passenger side wiper insert. The prices were good too (under $ 15 for both the wiper blade and the insert for the driver side).
Then, after I left, I couldn’t get the old wiper blade out — it’d been rusted in. I took it back in, and another employee immediately came to help get it out and put the new one in. It was nice to get such help throughout my entire shopping visit after having had some negative customer service from auto places in the past.

This store is horrible incompetent and unprofessional i will never come back to this location again corporate needs to choose there people better because this whole store is a joke i recommend going up the street to oreillys

New autozone where the PW used to be. Worst location ever. There is no semblance of order and the staff moves so slowly. It’s painful. I’ve had to come in twice while the hubby was fixing my dad’s car and I swear no one there had any idea what was going on. Totally worth it to drive a couple miles down to the Pep Boys. I would not recommend this location.