AutoZone

They have great customer service. If you notice, each of their employees is diligently helping the previous customer from start to finish, meaning until they ring up the person. This is great customer service. They are very knowledgable and do a great job. I appreciate a people who know what they’re doing and especially because I have no knowledge of cars whatsoever, they are very helpful! I would definitely keep coming back here!

Came in earlier to get a new battery for my car (oblivious to anything car related). They got me what I needed and Jeremy helped me install it. He was great! Talked me through everything, so now I know my car a little better. Thank you! :)

Great service employees here know what they are talking about. They are super helpful and knowledgeable. They are busy at times but it’s worth the wait. Plus they have plenty of parking.

Came in the other day because my car was due for a new battery. Samuel helped me choose a quality battery and even offered to replace it for me. Two thumbs up!

My husband had to get a new battery for his car. Pretty straight forward, but 5 stars for Huang helping us out. Very friendly and helpful and even helped us switch out the batteries. Love great service.

I installed Unilocal to write about how awesome the staff was at this Autozone. Not only did they save me some money on the products I intended to buy, they helped me remove and replace the battery. Will be coming back here for all of my automotive needs.

I came here to pick up some wiper blades and some power steering fluid. I like to go to this particular location, as it is not as busy as the other locations in San Jose. I think there was only 2 people shopping in the entire store.
I walked straight up to the register to see if the sales representative could help me in looking up what size wiper blades I needed. He was friendly and very helpful. He told me what aisle to look in, and what sizes I needed for my SUV (front & rear).
I was in and out of there in around 9 minutes. I guess next time I should take a couple of pics of the items I bought. Does anyone even do that at an auto store?
Side note: Their rewards programs sucks! I’ve been signed up for over a year, and haven’t received a single coupon!
Conclusion: Good location — friendly and knowledgeable staff — Not crazy busy like other locations

The people who work here are not only nice and friendly (such rare qualities these days), but they are knowledgable! Thanks to Jeramey B. and his crew for making my visit productive! I do not visit auto repair stores often, but this is my new go to place for the future.

My car battery was at the end of its life and I had to have someone jump it just to drive to Autozone. Hung Pham, the store manager, helped me purchase the correct battery and asked me if I would like to have it installed. Of course, I said yes. To my surprise, he worked really fast and off I went in less than 10 minutes! I was so happy that he set it up and took my old battery for proper disposable or recycling. Now I have one less thing to worry about. The reason I am writing this review because I am very touched that not only he tried to sell me what I needed but he went out if his way to help me. This Autozone has good people working there.

Bad service they had four guys or more working but only one can check people out. It seems they care more for the business account than the average joe that comes in. I usually like to come here because it close to my house but I think I should bring my business somewhere they care for the average joe that needs part.

The guy who helped us who is Nelson was very helpful and kind his tips on how we can care of my battery was very helpful Thank You Nelson at autozone

These guys were my savior. I realized driving home from work that both headlights were out. (Thankfully, the high beam were working.) The guys at Jiffy Lube didn’t know how to replace the headlights in my Subaru and sent me over to AutoZone. Not only was AutoZone open and available to sell me new lights, Samuel installed them. Samuel had a great attitude, seemed to really know cars, and got the job done in 15 minutes. I will definitely give this AutoZone my business again.

I went out to eat over at one of the restraunts over in this area and enjoyed a nice meal with my family. When we went back to the car I discovered i had left my dang lights on. Again. :(
We walked across the parking lot to the AutoZone here and i told them my situation. I needed to buy a new battery anyway so whatever. The manager told me my car has to be in their lot before they could help me work on it. HOWEVER!
He sold me the battery AND loaned me tools to replace it myself! Coolest thing ever.
Brought back the tools and my old battery and got a $ 15 credit. That was great service.
Thanks!
=V=

I usually don’t post reviews, but however I had to because I received excellent service. I came in Monday (the 22^nd) to get a new headlight on my work vehicle, a 2011 e-​350 Ford Eco-​van. There were many customers that needed help, and everyone of them received help quickly. I waited 10 minutes, before Brenda (sales associate) called me up. I showed her the manual with the specifications, and she was able to find the right part almost immediately.
She had told me that the associates are not supposed to help with installation, the exception being with batteries. However, being the nice person she is, she came outside with me and helped take apart the headlight assembly out (which only required loosening of 3 hex bolts) from the chassis. But figuring out how to took very long (probably longer than the actual process of changing the light), which Brenda was very patient and enthusiastic to help me. Several times she had to go back inside to find an appropriate tool to get the job done.
I appreciate what she had done for me because 1) she didn’t have to help in the first place 2) she went out of her way to get used tools from the store so I didn’t have to buy brand new ones 3) and overall it was a good experience.
So Thank You Brenda! :) I hope this review helps you!

Went to this store to look for a door handle for my car, the guy who helped me, (I am so sorry I don’t remember his name) was super helpful. one of the headlights was out and I thought I needed it a new one but he looked at it and figured out it was only the the lightbulb, he even showed me how to replace it which I did myself once the part came in.
Thank you guys, I will definetely come back again!

Great store the staff is friendly and help full and the prices are decent especially if you buy oil when its on sale… Could blast the AC just like 8 degrees lower lol overall its a great place to buy auto repair

Yessica noehmi. Don’t try n make your self look good on here, I told you exactly what I needed and you didn’t know what I was talking about. I told you specifically that I needed the price for 4 qts full synthetic 10w40 mobile1 and you were clueless and are unfamiliar with oil weights and it’s purpose. If you don’t know what a customer is talking about then ask questions like its year, make, and model and most important the vehicle mileage to properly RECOMMEND a product that’s suitable or offered in a different brand. Don’t just blow it off because you don’t want to deal with it. And I’m sure you didn’t quit. You were fired due to your lack of education, lack of product knowledge, and lack of common sense. I’m sure the store is doing a lot better now that your gone. SMH!

Ignorant workers here. Why do you work at an auto store if you don’t have a gosh damn clue about parts in a gosh damn car!
My mechanic told me the part I needed, I wrote it down. Called autozone they had the part. Sent my daughter to go pick up the part. I bring it to the mechanic it’s the wrong part. Okay I’m patient, at this point, noone is perfect. …
I call explain again in greater detail what the part is and how it fits into the car, as far as uses two 19 mm bolts to mount it to the car. … They hold the new part I send my daughter back with the incorrect part to get the correct part.
She brings part home I bring it to the mechanic. .
Right part … NO! WRONG PART AGAIN!
Really?
So I call them the next day.
The girl I spoke to had no clue what I’m taking about.
I ask her to write down the two part numbers that i already bought letting her know that these are the wrong parts because I was just getting in my car to start driving I didn’t want to have to read the part numbers while I was on the freeway so I asked her to please write them down ask she could look them up on the computer she doesn’t know what I’m talking about so I asked to talk to a manager the manager gets on the phone clueless as to why I’m calling… One would assume after being on the phone for five minutes you would explain to the manager why you are asking him to take the call.. hence you can’t help the customer duh!
I start to explain to him why I was calling letting him know that I gave the girl the part numbers puts me on hold forever comes back on the line and ask me the part numbers that I already got I explained to him that I gave them to his co-​worker. He says that she didn’t write them down. I said really after I asked her to write them down his response was she didn’t do anything wrong. Wow! Really manager? I would have liked to hear I’m sorry or something. …
Not only are they incompetent but now their defensive of there employees.
They didn’t know what they were doing so I called another parts place I’ve never been to Winchester auto and they knew exactly what I needed just by describing exactly What I told two auto zone stores!
I like autozones reward program but for the stress and lack of knowledge of how a vehicle is a built and what parts go where and how it all fits together plus the end result really is not worth it to me!

I’ve never experienced such great service. I came in on a rainy day and the knowledgeable lady helped me find the parts for my car (air filter + spark plugs), advised me on the higher quality one (probably made me spend $ 20 more, but whatever), and helped me order from a nearby store that had them in stock.
In and out service in 10 minutes, great stuff. I’ll be back.

This one is crazy clean for an Autozone.
This place still looks brand new inside. Maybe it is because it is behind all the other buildings in the Plant shopping area, who knows. It is nice to go into an Autozone this clean and well organized though.
All in all I recommend this place to anyone looking for auto stuff.