Audi Stevens Creek

I’m rating their phone service (I never had experience with their parts service or sales). Seemed like nobody wanted to help me because, after being transferred, the next person asked, «how may I direct your call.» How many times do you want me transferred? until I give up and don’t bother you?

Jon Cornelius played no games and got me in my new Audi S4 in no time! The staff at Audi Stevens Creek were top notch in helping me find the car I wanted. Thanks to Jana for clearly explaining the details of my lease, and Jon for explaining all the new high tech features of my car. Head to Stevens Creek Audi if you are looking for the best Audi dealership in Northern California.

Great experience leasing new Audi S7. Jon Cornelius was super informative (and patient) as I went through my options not only with Audi but with other brands as well. He was there whenever I needed, and on my visit to test drive, went out of his way to show me inventory that wasn’t even on the lot yet. Tony and his crew as well were very fast and professional, and I got a great deal. Doesn’t get better than this.

I have had many luxury cars over the years, but I have to say that the customer service at Stevens Creek Audi was exceptional. The brand specialist I worked with, Zabith Rahim and the sales manager Enrique Villa, went above and beyond to find me the exact car I wanted. Zabith was the most patient, thorough, accommodating and friendliest care sales person I have ever worked with.
I will highly recommend this dealership and the sales staff to anyone I know who would be interested in Audi or for that matter to purchase or lease a new car. The finance department staff, Jana, was also very helpful and explained everything thoroughly. I never felt pressured into anything.
If I could give this dealership and Zabith, Enrique and Jana above a 10 rating I would. Truly exceptional service!!!
I look forward to being part of the Audi family.

summary/​warning: they try to sell damaged cars. and they are rude and unwilling to workout a solution — just try to corner you and kick you away as soon as you buy.
we came here to buy brand new car. when we pick up the car, we found damages on the brand new car. they promised to fix things and gave us a loaner car for the time being. (loaner car was lower grade and very dirty). then we came back again a week later to pick up the car, found another damage… so many headaches afterwards. ultimately, it’s not the customer’s job to check the car. they failed to give what we paid for — a brand new car. also caused so many unnecessary headaches.
we talked to our sales rep and then the dealership GM. the GM basically tried to say, you already bought the car, not our problem any more, take the car as is and drive away now. I was like — we signed the deal to buy a brand new car, but they gave us a car with multiple damages.
we had to contact corporate eventually. it’s ashamed that they are so rude and try to cheat by selling damaged products.

OMG I I went online get the phone number Audi Stevens Creek i called 9:9am 4 082 445 400 went to answer machine that the lines are busy no one can respond which kind of service big dealership they don’t have another line to respond to their customer

We went in not knowing what to expect, and came out owners of a brand new Q7. Cassandra Crawford was awesome at explaining our options and showing us what we would and wouldn’t like based on our answers to her questions. The closing of the purchase was also absolutely painless. All in all, this was by far our most enjoyable car buying experience. Thank you Cassandra and Wayne, and the rest of the team for that.
If our next car is an Audi (and we hope it is), we’ll definitely come back here!

5 star to our sales advisor, Nikolas Buitrago, for making our 2016 Audi Q5 so effortless. We had to place an order as the interior color that my wife wanted was not available in stock. Nik worked the computer and found us a Q5 with the configurations that we wanted on the ship that were a few weeks away. In about 2.5 weeks, Nik called to tell us that our Q5 is prepped and ready! He went over every features of the car and made sure that we are familiar with our car before we leave the dealership. Both my wife and I were very impressed with Nik’s service and professionalism throughout the purchasing process.
We will definitely be repeat customer of this dealership and look for Nik.

4.5 stars for this Audi location overall, but this solid 5 goes to Larry Lurie. Larry knows the ins and outs of every Audi vehicle & I was not able to stump him with any of my questions. (Rachel, who helped us with the final paperwork, warranties, Ibex, etc., also gets 5 stars!)
My husband and I purchased a 2016 SQ5 and a 2016 Q3 Quattro in December of 2015 and a few days ago & both times went smoothly and very quickly. We felt no pressure to make the purchase, but knew we wouldn’t have an experience like this anywhere else. He really respected and valued our business & totally took care of us. We e-​mailed Larry about the features that we wanted & he pinpointed a couple cars that we might be interested in and had them ready for showing at our appointments. (MAKE APPOINTMENTS OR CALL BEFOREHAND, PEOPLE. They do get busy here. Don’t come in all hot headed thinking you can cut people with appointments.)
We’ll definitely be purchasing our future Audis from here and from Larry in the future, and will spread the word to our family and friends.

I was in the market to purchase a 2016 Audi S7, and had a great experience at Audi Stevens Creek, thanks to sales manager James Burnham.
James was extremely professional, patient and helpful through the whole process, starting with my initial search of an S7 with specific features. I never felt rushed or pressured to purchase a vehicle immediately, as he was more focused on ensuring that I had the perfect car, instead of just trying to complete a sale. Due to the scarcity of S7’s in the bay area, it was difficult to locate a car with all of the features that I wanted. James diligently did his research, and even suggested the option of having an S7 shipped from another location.
His easy-​going nature made me feel at ease, and I didn’t feel intimidated to ask questions about the car, which he answered professionally and in great detail.
Even after completing my purchase, James followed-​up with me, just to make sure that there were no issues with the new vehicle. I have contacted him several times after my initial purchase, for routine service appointments, and he has always maintained the same professionalism and respect for his customers. He genuinely cares about the experience of each customer, even after their purchase is complete.
I would highly recommend James for all your Audi sales and inquiries, as he is extremely knowledgeable and experienced. He definitely makes the typically painful car buying experience a breeze, and ensures that you’ll get the best deal possible on your purchase.

We had the pleasure of working with Frank Garcia and he was extremely helpful! He got us exactly what we wanted and went above and beyond walking me through the vehicle helping me get set-​up! We’re definitely his customers for life!
Everyone we met there were wonderful, great experience!
Big thanks to Frank and Rachael!!!

Uncaring sales. Poor attitude and not welcoming. Will never buy an Audi EVER!
Audi: are you listening?

I just bought a new audi from Stevens Creek and had a really great experience. After speaking to multiple dealerships, it was such a pleasure having a chance to work with Cassandra Crawford. She cut through the fat and made the whole buying experience really fun, easy, and painless. It was night and day. Thanks again Cassandra and we love our new car!

Cassandra Crawford and her partner Morgan are awesome. Truly helpful and patient.
Super smooth process, I was out of there with my new A6 in about 2 hours, never been through a car buying process so quickly ever!

My review is strictly for service department. This is not a negative reflection on my Service Advisor. On last week of October I dropped my Q5 TDI for the 15K service. They wanted to keep my car over the weekend because they had found a leak on my oil filter therefore they wanted to fix the leak before returning the car back to me. That was great to hear that they saw a problem and was going to fix it. I went to go pick up my car, dropped the loaner. I didn’t really notice anything right away until after few days I heard a rattle sound when I drove over speed bump or even just on a highway, to find out after replacing the oil leak the plastic cover under the engine was hanging down, my husband looked and saw that bolts were missing. I called on Saturday which the service center doesn’t open so I dropped the car with sales desk and got loaner. My service advisor called and apologized and was going to clean up the engine or anything that might have entered and I got my car back in few days. When got a call and went to go pick up my car, waited for good 30 minutes cause they couldn’t located my car key. I was like whatever, at that point in the cold i just wanted to go home. On the weekend spending some weekend time in Palo Alto, I noticed a steams coming from hood of my car, more than normal, we stopped and opened the hood to see what’s going, to our total surprise the cap for oil filter was missing so the car was spilling and plastering oil all over inside the engine and hood. Yet again I went to go drop the car on the weekend and got a rental car. As I was running my errands the loaner car had warning light came on with engine and had to go back again to switch the loaner vehicle.
For the past 3 wks, I had gone to service center for 3 different occasion. Mine you, each time I got loaner I had to sign a loaner waiver and also fill the gas on the car before returning. For the service which I paid and the error which they made, which was inconvenience for me I was compensated by refilling their fuel on their loaner.
My husband had reached out to the service manager and left 2 VM and absolutely no return call from him. Total silence from the manager! That’s pretty wild to believe for me. We don’t expect anything but at least call back and apologize for inconvenience or something. Is that so much to ask? The service manager way of handling says lot about the service team, he thinks he is too good to handle such petty calls.

Basically the sales staffs seriously think they work in a Beverly hills dealership, probably because the famous Santana Row nearby…
Sales person:
Don’t waste your time talking to their sales person because that’s what they have in mind after approaching you and find out you are not yet ready to buy car from them.
I’ve went there many times only to check out cars and never like their sales person, including those front desk. I ended up getting my car from LA.
Service dept.
Nice folks, do the works and not much to complain.

I just leased another Audi Q7 and I am super happy with it. What makes it even better was Emane Ferzghi was my Audi Brand Specialist! I have known Emane for many years at Audi and it was such a pleasure to work with him on my new lease.
We also ordered an Audi Etron! Can’t wait for it to arrive in a few months!

My tire light had gone on a few days back. I brought it in for them to do a quick check and they have informed me I had a huge nail in the rear left tire. It was a Friday, close to closing time but they fitted me in despite their busy schedule and took care of me before I drove up to the city. Very informative, friendly, accommodating and customer centric service. They set the expectations that it will take about 2 hours but did get my car within an hour — underpromise and overdeliver!

Although I did not purchase my car from Audi, Colin Crawford is a superior Audi brand specialist. He knows everything there is to know about Audi. And simply based on the interactions that we’ve had during our multiple test drives, I can tell he’s passion about his job.
Colin was friendly and thoroughly explained all the different models that I was interested in. He answered all my questions and concerns. He made me feel respected as a customer and that’s tough to do seeing how BMW and Lexus couldn’t provide that level of professionalism.
Thank you again Colin. And if anyone is choosing this Audi dealership, be sure to ask for him. You won’t regret it!

NOTICE: This is a review for their service department!
Sean W. is the greatest service advisor in the history of ever. Seriously, I look forward to my service visits because he makes having to drop off a car for service a pleasant experience. I’ve been to Audi Steven’s Creek for 3 service appointments, and have been satisfied each time. Sean has gone far and beyond what’s in his job title to make the customer happy.
Now — why three stars and not five? I am dropping off 2 stars for inconvenience. I brought my car in for a 35k service and 2 days later I was having it towed back into the shop (I live an hour away also) because the battery was so dead that it wouldn’t hold a charge. I’m amazed that there is no check of the battery with a standard service. I pay X amount of money for these services and they don’t check the battery?! I called to confirm what tests they do at Audi, and this is not included. That’s insanely unacceptable and it inconvenienced me so much that I cannot think to give them 5 stars.
I obviously wanted to leave this review for Audi when they send the «How did we do» survey, but if you leave negative feedback, the awesome employee that does a great job, doesn’t get some kind of bonus or pat on the back, whatever it is. I wanted Sean to get A+ marks, so hence no negative comments there. I can’t say the same for Audi though, and whether or not it’s Audi’s issue, or just an issue with Audi Steven’s Creek, I don’t know.