Ace’s Tile & Granite

We received a referral to Aces Tile from a trusted contact. We then called the owner Travis the week of July 4^th to repair some tiles that tented up from our floor. We were a bit concerned that there may be damage underneath, so we were hoping to receive immediate service.
After we left two unreturned messages on his voicemail, we figured Travis was away on vacation that week (though it would have been nice his answering machine stated he was away). So the following week, we thought Travis would have called first thing Monday AM.
Nope.
So I called Travis again (3^rd call), this time after 6pm. I figured I’d catch him after working hours. Sure enough he answered. He said he was away the previous week and I thought no harm done. First opening he had to view the floor was the upcoming Saturday. He promised to call Wed or Thu night to schedule a time.
Nope.
By Friday night, we still hadn’t heard from him. We’re not only waiting about the floor, but we’re holding up other plans at the same time. So we left Travis a message around 8pm Friday that we wanted to re-​schedule the following week. We asked that he call back with a new time/​date.
By the next Wednesday, he still hadn’t called back. Finally we said the hell with this guy … if this is the way he values customer service, who knows how reliable his work witll be, let alone the quality or durability. We left him a message to let him know our dissatisfaction in his poor attitude & customer service.
Of course he never called to apologize.
Buyer beware …