Abby’s Awning & Blind Services

Terrible service we called n talked w a really friendly guy on the phone. We took our mini blind in to see it could be restrung. An older guy was there who talked w us amidst a couple of cell phone calls n said he would have to get back w us but he would work on it n give us a call back. 4 weeks passed sans return call. I have been calling this business three consecutive days with minimal success. The nice guy answering the phone said «oh, you mean those cheap plastic blinds? «i said perhaps yes. He said he’d leave a message for the owner. Day#2 call, the same nice person said he left our message w the other guy so he’d have to leave another message. Day #3, same responses after two calls. Day#4, Phone machine took my message which was that they can keep the cheap mini blinds n throw them in the trash. Overall, owner was rude to us start to finish. Din’t bother w this mom n pop business run from a house in a residential area. It was not worth our 20 mile drive from Mountain View to San Jose. Terrible service. Let me put it this way, the owner was condescending, arrogant and totally uninterested in our business.

I would give a minus star if I could. I left a message on a message machine regarding a awning that needed to be repaired. No one ever return my phone call so I called back about four days later. The man who answered the phone was very rude very unprofessional he said I need to know the maker normally they don’t break, I don’t even know what’s going on and I said well I wish somebody would’ve called me when I left a message and I would have gotten some information for you and he said well, I didn’t so what now !!! I have no idea how somebody stays in business acting that unprofessional, amazing I would never recommend this Business to anyone. !!! He sounded like an older man past retirement age. Maybe he should retire and leave the business to somebody who knows how to treat a customer. Sometimes it is so unbelievable the service you think you’re on some sort of show getting pranked !!!

I’ve been a customer of Abby’s for years. Their service is amazing– fast turn around, reasonable prices and excellent work. Their staff also has excellent communication skills which is lacking in so many other service companies.
We have Hunter Douglas silouette shades and they make them look new each time they clean them.
Excellent job!

I called them based on several other reviews that I had read. I needed several of my Hunter Douglas duette blinds cleaned and restrung as well as a set of HD Luminettes cleaned and rehung. They did a good job on cleaning and restring in the duettes but when it came to my Luminettes we ran into problems. I needed new brackets for the blinds to be rehung. They brought back all the blinds when they had been cleaned but were going to need an extra two weeks to find the brackets they needed fo rehang my Luminettes. Two weeks passed, no phone call, no follow up. I called and followed up and talked to Barry and he said he would get back to me. No phone call back. I called again, and he was going to have his guy (Jeff) call me. Another week, no phone call. I called again the following week, and Barry said he had been out of town and would have Jeff call me back. This went on for two months with me making weekly phone calls. I finally talked to Jeff and we agreed he was going to come in on the Friday I was working from home. Friday came and went and what a surprise no Jeff. I called Barry back and he was defensive saying I had told them to come after 3 and then hung up on me. Horrible customer service. While they did a good job with the cleaning and restringing, once they got paid they just ignored finishing the job. I would never use this business again simply because of this experience. I had to pay another blinds installer to come out and install the blinds.

A business not interested in doing business is all I can gather. I called and left a message and also sent an email asking for a quote to clean my mini-​blinds. I didn’t hear back so I called again and this time I got Barry on the phone, but he was on another call «handling a problem» so he said he’d call me back in a 10 minutes. Well ten minutes turned into a couple of hours. Finally, we did talked and i got a reasonable quote and was very excited to proceed. We spoke on Friday afternoon and Barry told me Jeff his guy would call me Monday or Tuesday to arrange pickup of the blinds in the next day or two. A whole week went by and I didn’t a call back from Jeff or Barry. I emailed back and left another voicemail wondering what happened… been a couple weeks and still no reply. So I’m in search of another cleaning service. If this is how Abby’s responds to customers before the service has even begun, maybe I should be thankful their service didn’t work out.

I found my whole experience rather odd with this place. I called a couple places because I needed my shades repaired, and went with this place because they are closer and they were recommended by another local business. I explained the problem, and the person on the phone wanted to know the brand name of the shades. They were custom made, not a brand, and I don’t have a way to contact whoever made the shades. The shades don’t have a brand name written where I can see, but he kept returning to this point. He explained that it’s as if I called an auto repair shop and wanted to know if they could fix my car without knowing what kind of car it is. (I think to myself that the other place I called was not worried about the brand.) I get what he is saying, and yet, these are not brand name shades. He kept asking if I could find the custom designer. If I could do that I would not be calling this place. He may not have the best people skills, but I figure I can deal with that. We agree that I would just bring in the shades and he could take a look.
So I wrap the shades in some sheets to keep them clean and drive over there. The business is in a house in a residential neighborhood. It’s weird because instead of entering the business, I am at the front door of a house ringing the bell. But there are signs, and it is an actual business (actually several) in the building. The guy who helps me also helps carry the shades inside the building. Very nice. He joked about my having wrapped the shades in these big sheets, which I thought was condescending. He finds the brand of the mechanism for adjusting the blinds there on the end of it. Not something you can see when they are on my wall. I explain the details of the problem again and he agrees to check it and let me know before doing any work. I am hopeful that I will finally be able to use my shades again, although he told me that there may be no solution to one of the problems. (I think to myself that the other place I called seemed to think this was doable.)
After a few days I get a call and he tells me what he was able to do. But the shades will only go up part way. (I think to myself that he was supposed to call before doing any work.) He goes back to the topic of finding the original designer and asking them some details, maybe to obtain a specific part for the repair. Yes, I could probably do some research and see if that designer is still in the business, and see if they have records more than 12 years old that may help him find the necessary part. But that could be time consuming and if I found them, that’s who I would use for the repair. After listening to his hemming and hawing about trying to fix it (but not seeming to be able to) I’m getting frustrated. He has invested some time and effort and of course would like to be able to finish the job and get paid for it.
However, it sounds like this is just not the sort of repair job that this place can easily handle, so I decide I will try the other place I called, even though they are farther away. I drive back over there, and a friendly employee I had not met previously helps me load my shades back in my vehicle.
One star for the friendly service of carrying my shades. Another star for being honest and not charging for something they couldn’t do.
I suppose if I had some blinds that needed cleaning, I would have been just fine. But at this point, I’m not likely to find out.

I couldn’t find anyone in the Oakland area to clean my 13 year old blinds before I stumbled on Abbys Ultrasonic Blind Cleaning. The blinds were so grimy/​filthy that I thought I would have to replace them. I called Barry and he was very informative and helpful on the phone, he was willing to take a shot at getting them clean so I drove them down to San Jose. The results are amazing. The shades look like new and it was so reasonably priced (including the drive). Great service and excellent results.

My blinds are beautiful after Abby’s ultrasonic blind cleaning. I found blinds in the garage rafters that were left by the previous owner. At first I was annoyed because there was no way to shove the filthy things into the garbage cart and close the lid. The blinds were custom built and were more than ten years old. I called Hunter Douglas and their replacement costs were pricey. They recommended ultrasonic cleaning, which I didn’t think could clean the grime out, but it was worth a try. Barry not only made these blinds look nearly new, but he repaired some clips and got them to roll perfectly. I couldn’t be happier and the project saved me more than $ 1000.

Dear Barry, Thanks for a great job cleaning our kitchen blinds! It is a superb job. The blinds hadn’t been cleaned for 15 years+. The blinds look new (although that is just a bonus). Clark