AAA San Jose Oakridge

I’ve been calling this location to put mine and partners auto insurance policies together. and every time I call they get my info and say they will call me back but never do! I’m so frustrated I’ve been a customer for over 6 years and my parents over 25 years!!! I want to cancel my insurance but I can’t even get anyone on the phone long enough to do that!

We purposely pay for the Plus roadside membership for our daughters. 25 & 21. Yesterday one of them had trouble with her car and was stranded. it was such a relief to have AAA tow the car all the way to our home, and the driver was so polite and courteous. I wish I’d gotten his name. Thank you young man!!! My baby was home safe and stress free because of your wonderful Customer service! Thank YOU! 10 stars!

Most unhelpful place on the fucking planet! If you need assistance you can’t simply pay for a membership and use it right away, you have to wait 48 hours. Their reasoning, they don’t want people buying their service then cancelling it once you have what you need. WTF?!
I am buying a membership for an entire fucking year because i need to use your service yet you won’t give me service because of some fucking policy that im sure went out of style in the 70’s?
So if you are ever stranded on the side of the road and need assistance, don’t call AAA expecting to pay for a membership and using the service right then when you need it most. once you part with your money you will be expected to simply wait on the side of the road for 2 days until it kicks in.
In the realm of stupid, AAA is King!

Always keep your AAA membership. They will rescue you from anywhere on the road or off road.

Lyndon Harris all the way — best insurance agent. Had him for many years.

3 stars are for the convenience. Definitely not the customer service. The ladies at the counter never smile, say please or thank you. I’m going to Coleman office from now on.

OMG… to be able to say a towing experience is awesome, smooth and even fun is unimaginable… and I’ve been towed a lot due to my lack of spatial perception… even have tire insurance!
From Theresa taking my call — professional and honestly interested in helping me out, even though my new auto was not in their data base — she googled it! To Bryan, the kindest most efficient hard worker/​tower ever — my car needed a flat bed (Hybrid Accord Touring with «run flat tires — NOT!!), and he finessed the job and made it look easy. I was stressed, and he made me laugh! From the moment I called, I was towed to the dealership in less than 2 hrs (that includes the paperwork at Honda!), even though there is not a lot of flat bed trucks. He arrived 20 minutes BEFORE the time they gave me.
BTW, in Florida my daddy had the «supreme» Cadillac Star towing… After 2 hrs of waiting, I called AAA who showed up in less than 30 minutes, even though it wasn’t my car. That’s why I opt out of Dealership roadside service… how can you do better than this?

The lady at the payment counter was very rude and disrespectful. Plus unprofessional. Her name is Susan. I asked her if the system was running well or not — because 2 days ago all systems were down. She frowned at me and said, «I don’t know, I just came back after 2 months.»
Then I told her that I would like to make a payment and asked her to make sure there are 2 cars in my policy, because last time AAA messed up my account. She was so furious at me. In addition, she raised her voice to tell me my cars were all covered. The way she looked at me was very rude.
I came here to pay my cars’ insurance not to ask her for attitude.
AAA please hire someone who has experience with professional customer service otherwise they will lose their customers. Thank you.

The reason this review got 5 stars was JUSTIN. This was the first time I was purchasing my own auto insurance. Previously I was on my parents insurance plan. I was a little nervous about the process not knowing what to expect. Justin was my auto insurance rep. He was truly amazing. He walked me through the steps and even helped me do a title transfer. Very friendly, easy to talk to, and extremely helpful. I would highly recommend for you to ask for Justin, you won’t be disappointed.

I don’t know if Israel Lee works in this Triple AAA but I got a flat tire this morning and seriously 2 blocks away from my job!!! Worst mornings when you have a flat tire. I waited about 20 mins and he fix my tired in less than 10! Great job Triple AAA! I do not regret buying a membership!!! Thanks Israel for your help!

Although it was a long process, AAA reached out to me and fixed the problem. Wonderful managers. Thank you AAA!

Caroline Villegas and Olivia Valdivia were just awesome, thanks so much! Perfect service.

I had AAA auto insurance for a year. During this year I was traveling and my car was to stay in my garage the whole time, so I requested a reduced coverage during this time, which was approved. I have not received a refund from the reduced coverage for that month.
I have contacted AAA a number of times regarding this but there has been no effort on their part, I havent heard back from them at all. This seems really bad on part of AAA.
Thanks,
Ravnish

So I pay for AAA so that some guy who barely speaks English can come and tell me, «hey if you had key we could open car.» (I locked my keys in my car, that’s my dumb ass fault)
No fucking shit. So then he goes on to say my car is hard to open because it has no energy.
I respond I’ll feed it a nutrigrain bar when you unlock it.
He goes on to say «it hard to open your car without damaging it. If you want me open still.»
I ask if he is just going to use a brick. So him and his dispatchers suggest getting me a lock smith that I have to pay for.
And then they say «it’d be easier to get in the car if you had a key.»
Fuck you AAA.

My AAA Representative was Hieu… I am not sure if she still works there but now my AAA rep is Trish.
I am originally a Norcal resident but moved to L.A. One day while searching for car insurance at various insurance agencies my brother recommended I switch over to AAA with Hieu.
The only reason why I deducted a star is because every-​time I call… for instance I called 3 different agents, I think one was an assistant, but every time I call I would get directed to VM. Granted, Trish called me back within a few hours and took care of my requests. But I did have to call the AAA corporate as a precaution to get my requested information emailed first b/​c I wasn’t sure when she was going to return my call.
Another reason why I deducted that star was because I never ever receive any mail from AAA, no copies of my insurance cards or nothin! so that is definitely something I have to look into.
But, overall, everything was taken care of and they are very friendly!

After getting my driver license my mom took me here right away. The worker at the front desk was very helpful and nice.
The person that sat us down to do the paper work so I can get my insurance was Dani. She was very nice and helpful.

AAA insurance is awesome, I have been a member for more than a Year and so far didn’t had any issues. Claire Goddard has been great agent for us. She is so prompt in providing response, whenever I have any question like add or change any service she always responded very quickly.
I have referred couple of my friends and they are also happy too :)
Thanks AAA!!!

AAA has been nothing but a wonderful experience for me. For our housing and car insurance, Lyndon Harris, has been a great AAA agent for us. Whenever we have to add or remove, he’s always responding and answering questions very quickly.
I’ve also had to call AAA for towing as my car’s battery had failed. I was given a time estimate of 10 minutes and the tow truck came on time. He was professional, friendly, and efficient.
I also love the AAA membership magazines, they give me great ideas for places to go and explore!

I never been to any triple A because my car insurance company is all states. But today triple A really made my day. And I decided to use triple A as my insurance company after I finish the half year contract with all states. I accidentally left my car key in the back trunk. And my car was locked, I went to the toyota service centre to cut a new key but it didn’t work. So I called all states (my insurance company) they said they are going to charge me $ 60 since I don’t have a road side insurance. And it takes at least an hour to get the tool man to my house. So my friend who has a triple A insurance called them for me and triple came within 10mins. They helped me to opened my car and it’s for free. I love triple A! Nice service nice company!

I didn’t know I had spoken to someone from this location when I called an 800 number. I don’t like to pay anything over the phone or online, I like going into a business to pay in person. So when I got here one morning, they tracked down my phone price quote, so I was transferred back to a phone person. I was of course sitting at his desk and did everything in person, I was able to get full coverage at a cheaper price than I thought I’d get.
I signed up for my full coverage insurance, the AAA roadside plus and of course the lovely trip downstairs to their DMV. Oh mah gawd… the quickest I’ve ever gotten my vehicle registration done ever. Like I said, I don’t like online payments, the wait at the DMV on Alma would’ve drained me energy wise.
Receptionist for both upstairs and downstairs, it was easy to ask any questions and got the answered so quickly.