360 Residences

Beautiful just beautiful!!! Conveniently located in the heart of downtown San Jose. It’s a busy area right by hotels and the Sofa district this is the ideal place you’d want to live. Walking distance from pretty much anything you can possibly want. Also has a gym and free classes *yoga* for residents and if you’re lucky enough to live a few floors up you get an amazing view of San Jose !

Hi, Joshua!
I just wanted to clarify things. You didn’t understand correctly or maybe was misinformed. !!!All the packages were on my fiancé’s name, WHO IS LISTED ON A LEASE, also there is a business name is in the contract, which I am a part of the owners!!! Anyways, we had this problem that the company who send the package said it was delivered and signed by some Brady; however, people on the front desk said they didn’t have anything, a week later they finally gave it to us, which was too late because the package was time sensitive. The other time the package with a credit card was missing, so we had to cancel it. It wasn’t a one time problem, thus, we better deal with our packages on our own without «help» of employees of this building. There are like 5 ppl working in this office and still unable to handle easy things. Look also at the previous reviews, maybe it will give you an idea about the office management. So, we asked the office of the residence not to take any of our packages (packages on my fiancé’s name). Thank you!

Now that we are out of the 360, I can look back on our entire time and reevaluate. We went through a few rough patches, but in the end I had great times at the 360. There will probably never be a crew like Lina, Lam, and Selena, but that’s ok. During our last month, we were happy to have help from the wonderful Stacey. I think it’s Vay, who was also new, who was really warm and friendly. Kat has been here the longest and knows the ropes. It also appeared that the staff planned an event for the residents before our lease was up. By the looks of it, things are getting back to how it used to be when we moved in. The only security who was effective at communicating was Priti. She answered when we called and tried to find solutions for our concerns.
One thing I hope they kept, is the yoga for residents. Lam hit the jackpot when he worked in yoga classes Tuesdays & Thursdays.
It was probably time for us to hit the suburbs anyways. The noise is inevitable, and at the end of the day I enjoy the silence. Living downtown, parking will always be an issue. That’s just something to take into consideration. My husband and I loved our pano windows and that’s what sold us on this particular unit. I needed more convincing, but I gave in. After having a baby, I didn’t have the patience for the garage, the doors, and the elevator. This place is nice for couples, ppl with older kids (maybe), singles, and older ppl. I give this place 4 stars because the good outweighed the bad. That’s all you can really ask for at an apartment complex.

fabulous staff (they are what makes this place a 5 instead of a 4), fabulous apartments, fabulous amenities, fabulous location (if you like urban living) — coming for SF I was look for an urban location, something with a little character, not so «vanilla», downtown SJ has it… 360 is an excellent sanctuary — spacious apts complete with high-​end appliances and plenty of closet space, sweet roof top pool/​spa, above average workout room (yoga classes for a small fee), modern and well equipped community lounge, outdoor fire pit, doggy area and one can walk to all kinds of cool spots (from cheap ‘n dirt to extra white linen)! I highly recommend 360 for anyone looking more a modern, downtown, urban experience…

Best thing about downtown San Jose. A month and a half ago I moved from San Diego (heaven) to San Jose (why exactly does it cost so much to live in this place with so little to offer?!). Anyway, the thing I love MOST about San Jose and only thing keeping me sane is my apartment at 360.
I’ve had about 20 packages delivered already, no issues, so I don’t know why people are complaining about that.
Also, someone mentioned here that there used to be parties for the tenants and there aren’t anymore? Wrong. I just went to one a few weeks ago… at Loft, all beer/​wine and lots of apps on the house… DJ etc. I’ve already signed up for this month’s as well… in the resident lounge this time, with DJ, bartender, food.
The layout of our apartment is amazing. I went from living in a 3 bedroom 2.5 bath house with yard to 1 bed + den and 1.5 bath with patio and I’m loving it.
People said noise is bad?! That was our #1 concern with living in an apartment which neither me or my fiancé have done for at least 8 years. We NEVER hear our neighbors. EVER. You will walk through the hallways and hear loud noise from an apartment next to you and the moment you close your door… nothing.
I absolutely LOVE living here… and I have high standards. The staff in front is awesome. ESPECIALLY Stacey. She’s an angel and has helped me SO much figuring out where to go for nails etc. since I’m new to the area.
Amenities are beautiful and well taken care of. Maintenance people are very friendly and very present. They hired 3 additional security guards to be here during Super Bowl weekend just in case it got crazy around here… which it didn’t.
Appliances are high quality. Love my stove, fridge, etc. Many people complain about the washer/​dryer on here… I have had NO issues. Yes, the dishwasher doesn’t have a dry function. It beeps when it’s done… you open the door… pull out the drawers. it drys quickly free to you. Only about $ 50/​month utilities and I’ve run the heater quite a few times… with NO issues as some have mentioned.
Also…best part… my VIEW. I die. It’s amazing… I’m on the 9^th floor facing east. Every time I walk into my apartment I am greeted by an amazing city/​mountain view that is to die for.
I could go on. I will sign off with: I LOVE living at 360!

Do not live here if you are a light sleeper. The walls need more insulation and there’s a often noise at night that wakes me up.
There’s a lot of crime in the area with cars broken into and I’ve had packages go missing.
We’ve also had mold/​mildew issues.
I like the layout, but the cons outweigh the pros.

It’s the best place to live in!
Incredibly quiet with 3-​pane windows & concrete floors, high-​end appliances & facilities, secure environment with 24-​hour onsite security guards, super-​nice & professional staff, and the neighbors are very friendly.
I never had to call the maintenance except for changing the light bulbs since I moved in almost a year ago, and the best part is the central HVAC. You can leave the A/​C or heater on ²⁴⁄₇ and still pay the same amount.
The rents are a little bit high, but you get more than what you pay for.

This place is a dump, nice on the outside but crappy service for the people who pays tons of $ to live here. The management asks security to tow residents cars and parking is abysmal.
The staff who was here when we moved in is all gone and the building maintenance is terrible.
Not at all worth the $ it costs to live here.

We have lived here for almost two years and it was a great place when we started to live here and we loved this place and management was very nice and helpful.
Unfortunately the management people changed recently made this place a horrible place to bear. The people here now are extremely unprofessional and very rude. They have absolutely no sense of how to serve and help the residence and how to make things happen. We called this place home and are very disappointing to see such a quick deterioration of this place in such a short time.

I absolutely love this place!
I don’t understand why they keep the reviews from 2011 – 2013 up because this place has become the best upscale apartments/​condos in downtown San Jose. Literally nothing in those reviews apply to this place anymore.
We just moved in and everything has been great so far. The employees working the front desk are incredibly friendly. Lam and Lina are super sweet and hilarious. Everyone there always greet us with a smile.
The people who live here are friendly and always say hi or try to strike up a conversation when you pass by them or if you’re in the elevator with them.
The apartment itself is fantastic and HUGE for a one bedroom! Noise was a major problem in our last complex so I was pretty nervous moving into a place in the middle of downtown but you can barely hear anything at night! I mean obviously if you keep the windows open you can hear a bit of noise but once those are closed it’s pretty much silent except for the random police/​ambulance siren or the obnoxious motorcycle. I’m a light sleeper and I can honestly say I sleep perfectly every night. It can get a little stuffy but we just turn our fan on and then we’re good to go. No big deal having the windows closed at night. During the day we keep them open and we get a wonderful breeze.
I also can’t hear anything from our neighbors. Not a single peep! It’s glorious considering our last place had a man who snored so loud we could hear him every night.
The bathroom is spacey and the tub is heaven. I can completely lay down and still have some space and I’m 5’9! I’ve never had a tub where I don’t have to scrunch up and sit uncomfortably.
Another thing I noticed in some reviews are the small washer/​dryer set up which is true. They are small but they can still fit quite a bit per load and it’s honestly not a problem.
The kitchen is absolutely gorgeous and up to date with a giant fridge and oven. A lot of cabinet and drawer space. The bar/​island is a wonderful addition to the kitchen. It makes the living room look even bigger since we don’t have to get a table and we have a ton of counter top space.
Honestly I can’t find anything I don’t like about this place. If you’re looking for an luxurious upscale, quiet apartment/​condo this is the place for you.

We really enjoy living here at the 360 Residences. Especially, the management team and staff. They are AWESOME!
From the leasing staff, to the engineering & maintenance staff and security. They make you feel like family. All my requests are done on a timely basis and the staff takes feedback well when things need to be looked at and fixed within common areas.
Several times a year they also host tenant mixers which is a great way to meet your neighbors. They continue to make improvements to the property such as a new outdoor fireplace and seating area on the 5^th floor.
I love the location and the views. The apt’s are beautiful with high-​end quality. The only thing for me is that it would be great to have the retail space (street level) filled with restaurants and a grocery store like a Whole Foods just for convenience but there are lots of other options in the area.
We’ve been at 360 for 3 years now and love it. Our friends and family love coming to visit in this urban environment of San Jose.

I absolutely loved living at the 360 Residences. The staff are absolutely fantastic and the views are the best in San Jose. I lived there for 6 months and never experienced any problems that other Unilocalers did– I never saw any broken elevators, all my repairs were done quickly and I never had a package lost. It’s helpful to point out that I never felt unsafe walking around late at night. There are multiple security clearances you need just to get into the building. My favorite aspect from my time here (in addition to the top-​notch facilities) was the free events they had throughout the year. It was a great way to get to know other folks in the building.
On a side note, it look me a little while to get used to the street noise/​music on the weekends (I lived on the 9^th floor) but the windows and doors are super, super thick so there’s nothing else the building can do to stop it– that’s just what you get for living in a central location. Also, the software they use to collect rent/​utility payments regularly gave me problems. For some reason the payment-​collection software and their management software wouldn’t sync so they could never see that I’ve paid my rent and utilities on time and would be charged late fees, which would later need to be reversed every month. If you decide to live here, I would recommend calling the front desk and request that they manually confirm your monthly payments are received. These points would by no means stop me from renting here again… it’s just something to point out if their software hasn’t changed.
360 Residences is the best loft in San Jose. If you want a place with a great location, top-​notch appliances, wonderful facilities and great staff, look no further and choose 360.

My lease ended in May 2014. This place is getting way too pricey… even after being assured in August 2013 that my rent wouldn’t go up by more than 5% at the end of my lease. Enter reality:
A few months ago, I learned that my rent would rise more than 25% if I were to stay! TWENTY-​FIVE PERCENT! It was pricey to begin with! Granted, they are under new management since I was told about the «5% maximum rent raise,» but still! I think they wanted to push out the middle-​class and be an elite property — possibly for our new neighbors. (some 49ers?) Whatever the reason, this girl couldn’t afford it even if she wanted to stay… and I have a decent job! I had to move out-​of-​state anyway, so it worked out for me because I’m now paying half of my original San Jose rent for a place with a lake view.
360 Residences is under new management as of September 2013, so everything has improved except for security (and rent prices, obviously). The guards are still rarely at their post and impossible to reach when you need them. The garage door also breaks down quite often, but I was told there are plans to fix it. The concierge service is nice, but I never liked that they allowed UPS and FedEx to leave boxes at your door when you’re not home. There were times I’d be gone for weeks at a time for work, and leaving boxes and notes piling at my door is like a major advertisement for «I’m not home, please try to break in!»
On the plus side, the top floors have really beautiful views, which I’ll miss very much. The interior of the apartments boasts a lot of upgrades and European cabinetry, as well as the biggest bedrooms and closets I’ve seen in any apartments in San Jose.
The office staff is super nice, and they are really trying to make positive changes to the community, but guest parking sucks (a friend of mine was towed within 15 mins) and the rent is wayyyyy too high… unless money grows out of your ears, then you will probably love living here. It’s walking distance to everything in downtown and 10 mins from the airport. This was a huge bonus for me because I traveled via plane every week for over a year.
I miss my view. I miss the folks in the office. I don’t miss the rent.

Good points:
— Convenient location
— Nice amenities
— Nice suites
— Nice front lobby
but other than that, this place sucks.
1. Management team — They employ a bunch of people to look after the leasing office and the front desk during the day — more people than anywhere else I have stayed for work. Most of them are friendly and professional, but usually not actually helpful in terms of getting things done.
Example #1 — I requested a parking pass and they said it would be ready the next day (I needed it in 2 days), and I finally got it after 7 days and after a lot of inquiring. Turned out it was ready before but it was mislabeled and between the staff members they didn’t communicate properly so all this time I’ve been asking all the different people about it, no one knew what was going on and looked at me like I was crazy.
Example #2 — They keep misplacing my packages (happened on multiple occasions). One package they ‘misplaced’ was my surprise Valentine’s gift. It was a surprise so I wasn’t supposed to know, but because they misplaced it I had to justify that there IS a package for me, somewhere, which felt terrible as a surprise gift recipient. Another time, they didn’t sign for my package (one of their services is supposed to be to sign for your packages when you’re out), so mailman took it back, took it to some facility, and it got permanently lost.
When you come home to this after 16-​hour work days, this kind of incompetence really doesn’t get funny anymore.
2. Stairwell — It’s not done. Exposed drywall. Exposed pipes. Dust balls everywhere. Trash everywhere. It’s gross. I’d figure anyone living below 5^th floor may take the stairs down at least sometimes, and everyone would have to use it in case of fire, and it is not a maintenance room or garbage room, so they really should actually finish the work on it. I am guessing they figured «oh, what we need to market to the masses is done, let’s save some $$$ on these unimportant parts» — well, this building is not a giant advertisement with which to lure more tenants; it’s a place in which your tenants actually LIVE so invest some money in quality and detail.
3. Parking — When you live on the 2^nd floor and have to walk up to the 3^rd floor and then drive down 1 additional floor to get down, it feels weird.
4. Configuration — You will get lost in this building in your first week living here. You can’t access certain rooms unless you go up to the 5^th floor then go up or down after. Confusing configuration is OK with me because I can read maps. My complaint here is that they don’t even have maps. I navigated using the partial maps shown in the fire escape signs.
Also hallways looks like college dorms. I guess it’s the design and lighting. Just looks cheap. Hallway carpet shows stains.
5. Elevators — Really slow. Always breaks.
6. The smell — Some of the common areas smell like Subway (which takes up a small space on street level). Right now the hallway of my floor and my suite smells like fresh toxic paint and I don’t know why because as far as I know no one repainted my suite.
If I could use one word to describe 360 Residences, it would be «sloppy» — for the price the tenants pay to live here, they really could paid more attention to the details of the building and the building management processes.

The last management was quite incapable of doing their daily work, though the current management (Pinnacle) still fails with certain aspects that should be expected at the caliber of building that they profess this is.
Safety: This area is crime-​ridden. There is no denying this. I have seen two drive-​by shootings — both right in front of our building (San Salvador and Market street) and stabbings around this area as well. The first time I had ever seen a person dead from a street crime was just four blocks away from our apartment (Google the area). I have lived in other major cities, and spend a considerable amount of time traveling and haven’t ever felt this unsafe and unsure. Ever. I read a lot of the other reviews here and feel that the people that claim the area is safe do not walk this area, especially at night. A lot of the residents only drive here. I, on the other hand, have a dog and love to explore. I have been followed multiple times and have feared my safety on numerous occasions. I now carry pepper spray and will not walk alone at night ever again. One of the other female residents told me that she carries a taser at all times (she walks and has a dog as well); I need to get a taser.
The area safety concerns are noted frequently by the tenants, though, interestingly enough, the management team leaves the «secured» doors propped open every day. There is a garbage area that leads to San Salvador that is wide open for anyone to come on in to the building. Every resident I know has complained about this for as long as I can remember. The service elevator is left unlocked and is an easy way for a person off the street to get to any of the 23 floors in this building. The garage door (car parking) is left open often enough to cause concern as well. At least with Alliance they kept the garage door closed (when it worked).
Apartments:
–View: If you’re on Market you look over all of the Convention Center; it’s not esthetically appealing whatsoever. The sunsets here are quite striking though. The night time glow is beautiful as well.
–Noise level: We are on Market, so I can only speak to that. It is loud. We do keep our windows open at all times though. If you keep your windows closed it knocks out a lot of the noise. This a main street so you hear people all night long (clubs are surrounding us), the planes that fly by, and the sirens.
–Interiors: Modern and the color scheme is nice. What I dislike about the interior: the walls. The building is settling, so the seams are cracking throughout my unit. It is very noticeable. This is happening around my windows as well. Then the walls are painted in flat paint — anyone who knows anything about paint knows you do not use flat for this simple reason: you see EVERYTHING. You touch the wall with a sweater: scuff marks; you brush past with a bag: scratches. You can not get these marks out, no matter what you do. If you wipe the walls down your walls will start looking uneven. Pinnacle has capitalized on this «builder mistake» (managers quote to me) by charging an arm-​and-​a-​leg upon move-​out for re-​painting. Ironically, they know this is a problem, as I have proof that the manager admits it AND they are constantly re-​painting the hallways due to said scuff marks. Charging for a mistake the owners make is just bad business on Pinnacles part.
–Amenities: The pool area is very nice. The sitting area is peaceful as well. The gym is small, but very efficient.
–Pets: Accepted. There are small, medium, and large dogs here of all breeds, which is nice.
–Feel of the building: It is a transitional building. Many of the residents being transplants from a different state. There are some long-​term residents, but mostly a good deal of people are in and out. The rent for the high-​rises in the area is on par with San Francisco. Many of the residents ignore one another, so it is not the friendliest of buildings. The management and staff are the «fake» friendly that I have come to know and (not) love from every management change I have seen. When you walk by most of the time they will not look up or say a word to you, if they do it’s not genuine feeling.
–Concierge: No such thing here. They say they have someone, but they do not have typical area answers when asked. Though they do have dry cleaning service which is convenient.
My overall experience is: don’t. Just move in to the Axis or any other building around that has security doors. «Impeccable service» is what I have been told about the other two buildings. Though if you plan to never walk around here, or deal with management then this is the place for you. It’s not bad, I have just experienced much better and feel that for this price, you should be getting the best.

Since my last update on 9÷16÷13 I am happy to report that things have vastly improved here at the 360 Residences, thanks to the new property managment and specifically Selena, Imelda and the rest of the 360 team.
Here are a few specific examples:
— Now when I walk down the hallway upon entering my home, the corridor smells of cinnamon and baked goods instead of dust and depression.
— The floors are now vacuumed on a regular basis and are clean (however the carpeting on the 3^rd floor needs to be replaced — and will be per mgmt.).
— The elevator walls and floors are cleaned on a daily basis.
— Upon entering of the main lobby you are greeted with a smile by the staff instead of a snooty nose. Normally when I walk in the lobby I am there only to complain, but now days its usually for a friendly «hello».
— The other day I took a repose at the pool. As I was laying there, basking in the sun and listening to the trendy lounge music (compliments of the new pool sound system) I felt as thought I was on vacation, and forgot about my every day troubles (so much in fact, that I fell asleep in complete bliss).
Now there are a few things that still need to be improved upon, but they are minor. I have no doubt that my next update in a few months will yield a 5 star review.
— Chad

Unlike a few other reviewers here, we like the staff. Nice, professional, competent, and creative. Especially good are the building maintenance guys. My one complaint is that they don’t answer the phone, which is irritating. But this could be (and should be) easily fixed.
A big problem are the eco-​poseur features. These use supposed «energy savings» as the excuse for cheap, and waste considerable time and energy doing so.
Worst is the miniature (fills about ²⁄₃ the available space) ventless «dryer». Wet clothes lump around in the constrained space and humid air for hours on end, achieving little but a high utility bill. Figure 2 days a week to do routine laundry this way, so generally we just skip the dryer charade and set stuff out on racks and chairs around the house.
The dishwasher has no drying function, ridiculous for an executive apartment. So dishes and pots must be set out to dry in the open air with the laundry, as peasants do in 3^rd world countries. Sort of absurd at a «high end» apartment, no?
For one more example, the lights turn on automatically when you go into a bathroom, and also turn off. The dirty trick is that the auto turn-​off works after ONE HALF HOUR, and there is no way to adjust!
You get the idea.
These problems are well known, and the rental agent even pointed out the problem appliances – albeit with a salesy spin. So even had we not read of these issues on Unilocal we did not go in unaware, which is a credit to the staff.
There are cool things about the building like the central heating/​cooling for water and AC. That, at least, is actually efficient. The instant hot water is a very nice feature.
The décor is, we think, the best in the South Bay, no contest. Levare looks like disco redux, a 70’s nightclub anachronism. 360 is just gorgeous. The lobby, the pool and common areas, the apartments themselves, the view… all come together in a very pleasant and stylish atmosphere. This is the main attraction.
Biggest problem: Parking. Blame the city, I suppose, in trying to «discourage» cars with so few parking places.
Even with these issues, and especially knowing them going in, 360 is a great place to live.
It sure would be nice if the owners would invest just a bit more money and correct the fixable appliance problems. Please!

Pros:
new units
pet friendly
nice pool area w/​grill and lounge chairs
maintenance staff is efficient
Cons:
surrounding area not the safest feeling
some of the workers make promises they don’t keep
business center printer rarely works
very expensive for san jose
some management members are ineffective and very negative/​threatening rather than welcoming and understanding– which leaves a negative impression as a whole even though a few of the management team members are nice & hard working
Small gym
****Check out filtered reviews for accurate reviews of this place.
Overall although the apartments are beautiful, it isn’t worth the money for downtown San Jose.

It pains me to write this review — 360 has, hands down, the best interiors of any rentable unit I have seen in the area, and I am disappointed that it has such tragic management.
My trouble with this building started before I signed the lease, and has only escalated to ridiculous proportions over time.
Some highlights:
*Before I signed my lease, the leasing agent (assistant property manager) repeatedly dodged questions about the total move in price, in an effort to pass a $ 2500 price difference under my nose without telling me.
*Same person convinced me that my dog was no problem, and told me it was just red tape — the building was ok with my 60 pound pit bull according to her. She even instructed me on exactly how to fill out the pet application, and assured me that it was totally fine.
*Within a week of moving in, my car was broken into while I was moving. It was a very valuable set of boxes with a total value of about $ 6,000. The front gate was inoperable for several days prior, and stayed open for weeks after.
*I received a notice that my dog was to leave within 10 days. There were complaints of fear for the lives of residents and other pets… All this despite the fact that my dog had never been out of my sight or off leash, and we had rarely encountered other residents on our way in or out of the building. Never once, had my dog exhibited any form of aggression, and the «complaints» felt like a random way to attack my dog and push him out of the building.
*My dog is being boarded until I can find him a home, which is costing me big time. Plus, I made it clear that I would only lease if my dog was welcome. Why lease to me in the first place?!
*During one particularly horrible phase, I received constant notices on my door, informing me that building staff would be entering my apartment. It was non-​stop, and very unsettling. I hate to be dramatic, but it was bordering on harassment until the building manager finally stepped in and pulled her staff off .
*The security is pretty much a joke. Especially the lame never-works-so-don’t-bother gate. It’s been broken for a full month this time, and is open day and night.
*The rent is being raised like CRAZY on our lease renewals.
*The latest issue, which will be the deal breaker for me, is VALET GARBAGE SERVICE. Disgusting! We are now being asked to put our garbage in the hallways so that someone can come and pick it up??? WHY? The garbage chute is steps away. How is this even remotely desirable? Even if I do not personally participate in this «service», my enjoyment of the property is distinctly hindered by having to look at /​smell garbage in my hall.
I will say that this place has the best details anywhere, and really just exceptional finishes throughout.
It’s unfortunate that the negatives are soon going to outweigh the positives of such a beautiful building. I will be sad to leave, but the garbage cans are likely to ensure that I do.

Oh, if only I were an internet millionaire… Or any kind of millionaire for that matter :)
Even though I can barely afford the rent on my tiny apartment, 360 was kind enough to offer a tour of their luxury penthouses. Oh. My. Gawd. The name of the building says it all — 360 degree views of downtown San Jose. Plus they offer brand new appliances like hardwood floors, granite countertops — you name it, and those giant apartments have ‘em in over 2800 square feel of gloriousness.
If the beautiful apartments aren’t enough, the property itself offers all the amenities that one could ask for, including an outdoor pool/​jacuzzi, workout facility, conference rooms — all located on the same floor as the leasing office. There’s probably a lot more for residents that I’m not mentioning in the review, but he best part, IMHO? Free Wifi! Apparently they also host brunches for residents here on the weekends, so you could potentially save money because they’re paying for the mimosas :)
Perhaps you’re not quite to baller status yet. The building does offer luxury townhomes and regular-​sized apartments as well, which givs you access to all of the cool things listed above. The rent is quite reasonable, considering the square footage, the services available and the fact that everything is brand new.
If I lived there right now, I’d be throwing a Super Bowl party out on the patio, complete with grill and cabanas. Maybe next year…